Dental Receptionist Casual Float

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    "ExternalDescriptionStr": "<p class=\"western\" style=\"font-weight: normal;\"><span style=\"font-family: Arial, sans-serif;\">This is an on-call/casual position that will float to multiple locations within our HealthPartners Dental Clinics.&nbsp;</span></p><ul><li><p class=\"western\" style=\"font-weight: normal;\"><span style=\"font-family: Arial, sans-serif;\"><strong>Required:&nbsp;</strong></span></p></li><li><p class=\"western\" style=\"font-weight: normal;\"><span style=\"font-family: Arial, sans-serif;\">High School diploma or GED</span></p></li><li><p class=\"western\" style=\"font-weight: normal;\"><span style=\"font-family: Arial, sans-serif;\">Meets <u>one</u> of the following:</span></p></li><li><p class=\"western\" style=\"font-weight: normal;\"><span style=\"font-family: Arial, sans-serif;\">Graduate of a formal training program in medical reception, an equivalent program, or a customer service program</span></p></li><li><p class=\"western\" style=\"font-weight: normal;\"><span style=\"font-family: Arial, sans-serif;\">Two years experience as a medical or dental receptionist, or medical/dental insurance processing</span></p></li><li><p class=\"western\" style=\"font-weight: normal;\"><span style=\"font-family: Arial, sans-serif;\">Two years experience in a customer service position</span></p></li><li><p class=\"western\" style=\"font-weight: normal;\"><span style=\"font-family: Arial, sans-serif;\">One year experience using data look-up and data entry functions on PC based computer system&nbsp;</span></p></li><li><p class=\"western\" style=\"font-weight: normal;\"><span style=\"font-family: Arial, sans-serif;\">One year customer service experience either via telephone or in-person within the last five years</span></p></li><li><p class=\"western\" style=\"font-weight: normal;\"><span style=\"font-family: Arial, sans-serif;\">Demonstrated ability to organize work under pressure</span></p></li><li><p class=\"western\" style=\"font-weight: normal;\"><span style=\"font-family: Arial, sans-serif;\">Demonstrated ability to function with multiple priorities and interruptions</span></p></li><li><p class=\"western\" style=\"font-weight: normal;\"><span style=\"font-family: Arial, sans-serif;\">Excellent oral communication skills</span></p></li><li><p class=\"western\" style=\"font-weight: normal;\"><span style=\"font-family: Arial, sans-serif;\">Excellent written communication skills</span></p></li></ul><p class=\"western\"><span style=\"font-family: Arial, sans-serif;\"><strong>Preferred:</strong></span></p><ul><li><p class=\"western\" style=\"font-weight: normal;\"><span style=\"font-family: Arial, sans-serif;\">Experience working in a dental clinic.</span></p></li></ul><p class=\"western\"><span style=\"font-family: Arial, sans-serif;\"><strong>PHYSICAL REQUIREMENTS:</strong></span></p><p class=\"western\" style=\"font-weight: normal;\"><span style=\"font-family: Arial, sans-serif;\">Ability to sit or stand for prolonged periods of time, and has at least limited mobility. Oral and written communications with customers requires adequate speech, vision, and hearing. Proficiency in English is required. Proficiency in other languages may be required. Use of a telephone and computer terminal. Also requires adequate hand writing and manual dexterity skills.</span></p><p class=\"western\"><span style=\"font-family: Arial, sans-serif;\"><strong>POSITION PURPOSE:</strong></span></p><p class=\"western\" style=\"font-weight: normal;\"><span style=\"font-family: Arial, sans-serif;\">The Dental Receptionist is, generally, the first point of contact for a patient seeking care in a dental clinic and shares responsibility with other staff for providing a satisfying experience for patients and other customers. The Dental Receptionist fields a wide range of questions about the operations of a clinic, facilitates the process of appointing the patient for care and collects payments for non-covered services at the point of service. To a large degree, the efficient use of resources in a dental clinic is determined by the effectiveness of scheduling patients. The Dental Receptionist is the position where the day-to-day execution of the clinic’s scheduling process takes place.</span></p><p class=\"western\" style=\"font-weight: normal;\"><span style=\"font-family: Arial, sans-serif;\">Service excellence is to be centered on patient care and patient relationships and is the responsibility of all employees.&nbsp; Teamwork is the norm and all employees will be held accountable to work as effective team members.</span></p><p class=\"western\"><span style=\"font-family: Arial, sans-serif;\"><strong>ACCOUNTABILITIES:</strong></span></p><p class=\"western\" style=\"font-weight: normal; margin-left: 0.38in; text-indent: -0.38in;\"><span style=\"font-family: Arial, sans-serif;\">1. <u>Patient Communication:</u></span></p><p class=\"western\" style=\"font-weight: normal; margin-left: 0.38in; text-indent: -0.38in;\"><span style=\"font-family: Arial, sans-serif;\">Interacts positively and professionally with patients and other customer contacts, both in person and through phone communications.</span></p><p class=\"western\" style=\"font-weight: normal; margin-left: 0.38in; text-indent: -0.38in;\"><span style=\"font-family: Arial, sans-serif;\">Understands operations of the clinic and policies and procedures of the company to effectively, accurately and completely provide information to and obtain information from patients and other contacts.</span></p><p class=\"western\" style=\"font-weight: normal; margin-left: 0.38in; text-indent: -0.38in;\"><span style=\"font-family: Arial, sans-serif;\">Takes and relays messages requiring follow-up to appropriate persons.</span></p><p class=\"western\" style=\"font-weight: normal; margin-left: 0.38in; text-indent: -0.38in;\"><span style=\"font-family: Arial, sans-serif;\">Is knowledgeable about and behaves in a manner consistent with the company’s patient service expectations/standards.</span></p><p class=\"western\" style=\"font-weight: normal; margin-left: 0.38in; text-indent: -0.38in;\"><span style=\"font-family: Arial, sans-serif;\">2. <u>Appointment Scheduling:</u></span></p><p class=\"western\" style=\"font-weight: normal; margin-left: 0.38in; text-indent: -0.38in;\"><span style=\"font-family: Arial, sans-serif;\">Schedules patient appointments using principles and protocols to productively schedule and maintain efficient provider schedules. Appointment lengths need to be varied based on the treatment being done. Often a patient will be treated by 2 providers in the same visit. This integration of provider schedules needs to be as seamless as possible for the patient.</span></p><p class=\"western\" style=\"font-weight: normal; margin-left: 0.38in; text-indent: -0.38in;\"><span style=\"font-family: Arial, sans-serif;\">Exercises sound judgment, consistent with established guidance from provider’s parameters, in determining urgency of patient’s need to be seen by a provider and in scheduling appointments. When unclear, seeks assistance from care staff.</span></p><p class=\"western\" style=\"font-weight: normal; margin-left: 0.38in; text-indent: -0.38in;\"><span style=\"font-family: Arial, sans-serif;\">Takes initiative to contact patients potentially available with short notice to fill open time in provider schedule.</span></p><p class=\"western\" style=\"font-weight: normal; margin-left: 0.38in; text-indent: -0.38in;\"><span style=\"font-family: Arial, sans-serif;\">Contacts patients to confirm future appointments.</span></p><p class=\"western\" style=\"font-weight: normal; margin-left: 0.38in; text-indent: -0.38in;\"><span style=\"font-family: Arial, sans-serif;\">Contacts and facilitates scheduling of treatment with staff or contracted specialty providers according to guidance from general dentist. Notifies patients of co-payments, coordinates transfer of appropriate information to the referral provider, and provides necessary information to the patient.</span></p><p class=\"western\" style=\"font-weight: normal; margin-left: 0.38in; text-indent: -0.38in;\"><span style=\"font-family: Arial, sans-serif;\">3. <u>Patient Records and Charges for Services:</u></span></p><p class=\"western\" style=\"font-weight: normal; margin-left: 0.38in; text-indent: -0.38in;\"><span style=\"font-family: Arial, sans-serif;\">Reviews patient records prior to appointment to assure necessary information is available and updated, including insurance information. Seeks updated information from patient when needed. Determines that all patient insurance coverages are set-up appropriately in dental practice system.</span></p><p class=\"western\" style=\"font-weight: normal; margin-left: 0.38in; text-indent: -0.38in;\"><span style=\"font-family: Arial, sans-serif;\">Communicates patient charges for future appointed treatment (unless special payment arrangements are established) to the patient.</span><br>&nbsp;</p><p class=\"western\" style=\"font-weight: normal; margin-left: 0.38in; text-indent: -0.38in;\"><span style=\"font-family: Arial, sans-serif;\">Establishes payment plans with patients for treatment plans and charges that aren’t complex.</span><br>&nbsp;</p><p class=\"western\" style=\"font-weight: normal; margin-left: 0.38in; text-indent: -0.38in;\"><span style=\"font-family: Arial, sans-serif;\">Collects patient charges at point of service for co-insurance or non-covered services, applying established patient payment guidelines. Creates appropriate record of patient charges and payments received.</span></p><p style=\"font-weight: normal; margin-left: 0.38in; text-indent: -0.38in;\"><span style=\"font-family: Arial, sans-serif;\">Reconciles own charge, payment and account adjustment activities.</span></p><p class=\"western\" style=\"font-weight: normal; margin-left: 0.38in; text-indent: -0.38in;\"><span style=\"font-family: Arial, sans-serif;\">4. <u>Working with Colleagues:</u></span></p><p class=\"western\" style=\"font-weight: normal; margin-left: 0.38in; text-indent: -0.38in;\"><span style=\"font-family: Arial, sans-serif;\">Interacts with co-workers in a courteous and respectful manner.</span></p><p class=\"western\" style=\"font-weight: normal; margin-left: 0.38in; text-indent: -0.38in;\"><span style=\"font-family: Arial, sans-serif;\">Participates in the work unit’s efforts to share ideas and concerns and problem solving that lead to improved effectiveness of the work unit.</span></p><p class=\"western\" style=\"font-weight: normal; margin-left: 0.38in; text-indent: -0.38in;\"><span style=\"font-family: Arial, sans-serif;\">Assists co-workers in performing tasks within the scope of the receptionist position to equalize workloads and promote the smooth and effective function of the work unit.</span></p><p class=\"western\" style=\"font-weight: normal; margin-left: 0.38in; text-indent: -0.38in;\"><span style=\"font-family: Arial, sans-serif;\">5. <u>General Accountabilities:</u>&nbsp;</span></p><p style=\"font-weight: normal; margin-left: 0.38in; text-indent: -0.38in;\"><span style=\"font-family: Arial, sans-serif;\">Is capable of performing the duties of other dental clerical positions and to act on back up to these positions when necessary.</span></p><p class=\"western\" style=\"font-weight: normal; margin-left: 0.38in; text-indent: -0.38in;\"><span style=\"font-family: Arial, sans-serif;\">Collects data, tracks information and prepares reports as required.</span></p><p class=\"western\" style=\"font-weight: normal; margin-left: 0.38in; text-indent: -0.38in;\"><span style=\"font-family: Arial, sans-serif;\">May be called on by management of the clinic to perform other duties not specified here that are consistent with the skills and responsibilities of the position in order to meet patient needs.</span></p><p class=\"western\" style=\"font-weight: normal;\">&nbsp;</p>",
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