Intake Supervisor (LATAM)

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    "id": "107",
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    "jobOpeningName": "Intake Supervisor (LATAM)",
    "departmentLabel": "Intake",
    "employmentStatusLabel": "Full-Time"
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    "datePosted": "2026-05-19",
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      "country": "Guatemala",
      "countryId": "90"
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    "description": "<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">About Us</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Ovation Law Firm is a fast-growing, consumer-focused law firm committed to delivering exceptional legal services while fostering a high-performance, accountable, and supportive workplace. As we continue to scale, we are building strong client-focused systems to ensure consistency, compliance, and an outstanding experience from the very first interaction.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">We work closely with partner legal teams to connect injured individuals with the legal support they need, and our intake team plays a critical role in setting the tone for every client relationship.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">About The Role: </span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">We are seeking a proactive, organized, and adaptable Intake Supervisor to support intake operations and help deliver an excellent client experience during an exciting stage of firm growth.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">In this role, you will help manage workflows, improve intake performance, and support day-to-day operations in a fast-paced environment where responsiveness, problem-solving, and attention to detail are highly valued.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">This position is well-suited for individuals with backgrounds in sales, client relations or intake who are confident communicators, results-driven and comfortable working in dynamic, high-volume environments.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Strong English communication skills are essential for success in this role.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Key Responsibilities: </span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Support and guide the daily performance of the intake team to ensure a positive and efficient client experience</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Monitor team performance metrics and provide coaching, feedback, and ongoing support for development</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Help resolve operational issues and escalations in a timely and professional manner</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Collaborate with Operations, QA, and Training teams to improve workflows and intake processes</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Ensure intake procedures are followed accurately and consistently in alignment with company standards</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Identify opportunities to improve efficiency, communication, and overall team performance</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Foster a collaborative, accountable, and solutions-oriented team environment</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Within your first 6–12 months, success in this role looks like:</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Effectively support team performance and daily intake operations in a fast-paced environment</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Identify challenges proactively and contribute practical solutions that improve workflows and client experience</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Build strong collaboration and communication across the intake team and partner departments</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Maintain high standards of accuracy, responsiveness, and professionalism</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Help drive consistency, efficiency, and accountability within the team</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Contribute to a positive, supportive, and results-oriented team culture</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Qualifications</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Over 3 years of leadership experience in sales roles within call center or high-volume operational environments</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Proven ability to manage competing priorities effectively in fast-paced settings</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Strong coaching, performance management, and problem-solving skills</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Experience analyzing KPIs and using data to support team performance and operational improvements</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Ability to identify challenges proactively and implement effective solutions independently</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Excellent written and verbal communication skills</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Advanced English level (C1/C2)</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Strong organizational skills with attention to detail and follow-through</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Adaptability and professionalism in evolving, high-demand environments</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Nice to Have:</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Experience in a rapidly growing organization or performance-driven environment</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Familiarity with CRM systems such as Salesforce or other intake/case management platforms</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Experience improving workflows, operational processes, or client experience initiatives</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Ability to stay organized and effective in dynamic environments while maintaining focus on quality and timely execution</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Arial,sans-serif; font-size: 12pt; font-weight: bold\">Requirements</span></p>\n<ul>\n<li><span style=\"font-family: Arial,sans-serif; font-size: 12pt\">Ability to work independently from a home office with stable, high-speed internet and a quiet, professional workspace.</span></li>\n<li><span style=\"color: #0e1318; font-family: Arial,sans-serif; font-size: 12pt\">Must have a laptop or desktop computer with a minimum of 16GB RAM and an Intel Core i5 processor or higher.</span></li>\n<li><span style=\"font-family: Arial,sans-serif; font-size: 12pt\">Jabra Evolve 20 headset or equivalent required.</span></li>\n<li><span style=\"color: #0e1318; font-family: Arial,sans-serif; font-size: 12pt\">Must have a stable internet connection with a minimum speed of 25 Mbps.</span></li>\n<li><span style=\"font-family: Arial,sans-serif; font-size: 12pt\">Available to work U.S. business hours.</span></li>\n<li><span style=\"font-family: Arial,sans-serif; font-size: 12pt\">Willingness to use time-tracking software.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Who Thrives Here</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">People who thrive here are energized by fast-paced environments, motivated by challenges, and driven to make an impact. They stay calm under pressure, move with urgency, and take initiative to solve problems instead of waiting for direction.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Our strongest team members embody our core values every day:</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Advocate</span><span style=\"font-family: Arial, sans-serif; font-size: 12pt\"> — You lead with empathy, accountability, and a strong sense of ownership. You support clients and teammates, communicate clearly, and step in when challenges arise.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Develop</span><span style=\"font-family: Arial, sans-serif; font-size: 12pt\"> — You are committed to continuous growth, coaching, and learning. You welcome feedback, adapt quickly, and actively help others improve alongside you.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Elevate</span><span style=\"font-family: Arial, sans-serif; font-size: 12pt\"> — You raise the standard through critical thinking, strong execution, and solution-oriented leadership. You look for ways to improve processes, strengthen team performance, and create better outcomes.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">What We Offer</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Competitive compensation commensurate with experience.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Yearly bonus.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">100% remote work environment.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">10 Paid time-off (PTO) days per year.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">3 Paid US holidays per year.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Opportunity to work closely with leadership and legal professionals in a growing, modern law firm.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">This position is only open to candidates located in LATAM. Resumes must be submitted in English. Applications that do not meet these criteria will not be considered.</span></p>\n<p><br></p>",
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