Discovery Center GEMS Agent

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    "requisitionDescription": "<div><div><div><p id=\"isPasted\"><strong><span style='font-family: \"times new roman\", serif; font-size: 18px;'>Summary</span></strong></p><p><span style='font-family: \"times new roman\", serif; font-size: 18px;'>The ideal candidate is is a very dynamic role within the organization. It is a highly visible role that is actively seeking guest and member engagement with a geographic scope that covers the entire resort.</span></p><p><span style='font-family: \"times new roman\", serif; font-size: 18px;'>The basic assignment is to be visible to guests and members, responding to inquiries, providing services, and resolving conflicts. You will be a source of resort and local South Florida information being able to respond to inquiries and to make recommendations for dining, theatre, museums, concerts, special events, etc.</span></p><p><span style='font-family: \"times new roman\", serif; font-size: 18px;'>Specialty assignments will be made on an ongoing basis to assist other departments in executing their responsibilities.</span></p><p><span style='font-family: \"times new roman\", serif; font-size: 18px;'>You must have the ability to multitask in a high pace environment switching between conversations, calls, emails and booking through a variety of programs.</span></p><p><span style='font-family: \"times new roman\", serif; font-size: 18px;'>Facilitate all guest and member service requests following the <em>Forbes Five Star Guest Service Request Standards</em>.</span></p><p><span style='font-family: \"times new roman\", serif; font-size: 18px;'>You must be flexible with your schedule and be willing to work in a variety of environments, doing a variety of tasks.</span></p><p><span style='font-family: \"times new roman\", serif; font-size: 18px;'>&nbsp;</span></p><p><span style='font-family: \"times new roman\", serif; font-size: 18px;'><strong>Essential Functions</strong></span></p><p><span style='font-family: \"times new roman\", serif; font-size: 18px;'>Job duties include, although are not limited to:</span></p><ul type=\"disc\"><li style='font-family: \"times new roman\", serif; font-size: 18px;'>Interact with multiple systems &ndash; Using a variety of applications (including hardware and software) to assist guests in planning their stay, entering data, processing complete itineraries by consolidating information from multiple applications.</li><li style='font-family: \"times new roman\", serif; font-size: 18px;'>Proficient typing skills, phone answering and in-person communication.</li><li style='font-family: \"times new roman\", serif; font-size: 18px;'>Communicate with associates outside of the department &ndash; Representing the Guest Experience (GEMS) team to every other department in the resort for follow-through; via specific communication protocols utilizing email, telephone, radio, text messages, or through other applications.</li><li style='font-family: \"times new roman\", serif; font-size: 18px;'>Establish and Maintain Interpersonal Relationships &ndash; Developing constructive and cooperative working relationships with others and maintaining them over time.</li><li style='font-family: \"times new roman\", serif; font-size: 18px;'>Develop a comprehensive knowledge of the resort and South Florida in general to support a richer guest experience.</li></ul><p><span style='font-family: \"times new roman\", serif; font-size: 18px;'>&nbsp;</span></p><p><span style='font-family: \"times new roman\", serif; font-size: 18px;'><strong>Internal Relationships</strong></span></p><p><span style='font-family: \"times new roman\", serif; font-size: 18px;'>Reports to Director of Guest Relations</span></p><p><span style='font-family: \"times new roman\", serif; font-size: 18px;'><br></span></p><p><span style='font-family: \"times new roman\", serif; font-size: 18px;'><strong>External Relationships</strong></span></p><p><span style='font-family: \"times new roman\", serif; font-size: 18px;'>Has regular contact with Guest &amp; Members</span></p><p><span style='font-family: \"times new roman\", serif; font-size: 18px;'><br></span></p><p><span style='font-family: \"times new roman\", serif; font-size: 18px;'><strong>Qualifications</strong></span></p><ul type=\"disc\"><li style='font-family: \"times new roman\", serif; font-size: 18px;'>High school diploma or equivalent (associate or bachelor&rsquo;s degree preferred).</li><li style='font-family: \"times new roman\", serif; font-size: 18px;'>2+ years of front desk or customer service experience; prior supervisory experience is a plus.</li><li style='font-family: \"times new roman\", serif; font-size: 18px;'>Proficient in hotel management systems (e.g., OPERA, PMS).</li><li style='font-family: \"times new roman\", serif; font-size: 18px;'>Strong communication and problem-solving skills.</li><li style='font-family: \"times new roman\", serif; font-size: 18px;'>Ability to remain calm and professional under pressure.</li><li style='font-family: \"times new roman\", serif; font-size: 18px;'>Excellent organizational and multitasking abilities.</li><li style='font-family: \"times new roman\", serif; font-size: 18px;'>Flexible availability, including weekends, holidays, and night shifts if required.</li></ul><p><span style='font-family: \"times new roman\", serif; font-size: 18px;'>&nbsp;</span></p><p><span style='font-family: \"times new roman\", serif; font-size: 18px;'><strong>Education/Experience Requirements</strong></span></p><ul type=\"disc\"><li style='font-family: \"times new roman\", serif; font-size: 18px;'>High School diploma or equivalent, required</li><li style='font-family: \"times new roman\", serif; font-size: 18px;'>4-year degree, preferred</li><li style='font-family: \"times new roman\", serif; font-size: 18px;'>Previous work experience in high paced environments</li><li style='font-family: \"times new roman\", serif; font-size: 18px;'>Previous work in a luxury environment, preferred</li><li style='font-family: \"times new roman\", serif; font-size: 18px;'>High proficiency in computer software such as computer programs, apps and websites, preferred</li><li style='font-family: \"times new roman\", serif; font-size: 18px;'>The ability to speak and write in English, demonstrate intensive customer focus and reliability, and maintain a well-groomed presentation.</li></ul><p><span style='font-family: \"times new roman\", serif; font-size: 18px;'><br></span></p><p><span style='font-family: \"times new roman\", serif; font-size: 18px;'><strong><u>Physical Requirements<br></u></strong></span></p><p><span style='font-family: \"times new roman\", serif; font-size: 18px;'>Lifting 50 lbs. maximum with frequent lifting and carrying of objects weighing up to 25 lbs. It requires walking or standing to a significant degree, as well as reaching, handling, feeling, talking, hearing, and seeing.<strong><u><br></u></strong><br></span><em><span style='font-family: \"times new roman\", serif; font-size: 18px;'>In the United States, we are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.</span></em></p></div></div></div>\n",
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