Product Officer Systems - Malawi

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    "id": "165",
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      "city": "Lilongwe",
      "state": "Lilongwe"
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    "jobOpeningName": "Product Officer Systems - Malawi",
    "departmentLabel": "Impact",
    "employmentStatusLabel": "Full-Time"
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    "location": {
      "city": "Lilongwe",
      "state": "Lilongwe",
      "postalCode": "265",
      "addressCountry": "Malawi"
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    "datePosted": "2026-05-04",
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    "description": "<p><span style=\"font-size: 10pt; font-weight: bold\">ABOUT THE ROLE</span></p>\n<p><span style=\"font-size: 10pt\">The Product Officer - Systems is responsible for providing technical support to end users, ensuring the smooth operation of organizational systems, and maintaining the infrastructure required for effective product use. This role involves troubleshooting technical issues, supporting system setup, and ensuring seamless integration of product tools. The officer works closely with the Product Officer - Engagement to keep stakeholders informed about new product releases, provide training, and address system-related concerns. They serve as the first point of contact for system troubleshooting and technical assistance.</span></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">KEY RESPONSIBILITIES</span></p>\n<ol>\n<li><span style=\"font-size: 10pt; font-weight: bold\">System Development &amp; Maintenance</span></li>\n</ol>\n<ul>\n<li><span style=\"font-size: 10pt\">Collaborate with the product team to develop, configure, and maintain data collection tools and other organizational systems.</span></li>\n<li><span style=\"font-size: 10pt\">Manage the setup and configuration of Spark’s systems and platforms on different devices (phones and laptops) for various stakeholders.</span></li>\n<li><span style=\"font-size: 10pt\">Monitor system usage, troubleshoot failures, and provide routine reports to the Data &amp; Systems Manager for necessary actions.</span></li>\n</ul>\n<ol>\n<li><span style=\"font-size: 10pt; font-weight: bold\">Technical Support &amp; Troubleshooting</span></li>\n</ol>\n<ul>\n<li><span style=\"font-size: 10pt\">Act as the primary contact for resolving system-related (hardware &amp; software) issues raised by stakeholders.</span></li>\n<li><span style=\"font-size: 10pt\">Work closely with the Product Officer - Engagement, M&amp;E Assistants, and program teams to collect feedback and address system requirements.</span></li>\n<li><span style=\"font-size: 10pt\">Communicate system updates, new releases, and resolutions to relevant stakeholders, ensuring they understand and can effectively use the systems.</span></li>\n</ul>\n<ol>\n<li><span style=\"font-size: 10pt; font-weight: bold\">Training &amp; Capacity Building</span></li>\n</ol>\n<ul>\n<li><span style=\"font-size: 10pt\">Conduct training sessions on product systems for field teams, ensuring all users are well-equipped to operate organizational tools efficiently.</span></li>\n<li><span style=\"font-size: 10pt\">Develop and maintain IT literacy training materials in collaboration with the </span><span style=\"font-size: 10pt; font-weight: bold\">Engagement Officer</span><span style=\"font-size: 10pt\"> to enhance digital skills among users.</span></li>\n</ul>\n<ol>\n<li><span style=\"font-size: 10pt; font-weight: bold\">Asset Management &amp; Documentation</span></li>\n</ol>\n<ul>\n<li><span style=\"font-size: 10pt\">Develop and maintain an updated inventory of all organizational hardware devices owned by staff, Community-Based Facilitators (CBFs), and Partner Trainers.</span></li>\n<li><span style=\"font-size: 10pt\">Ensure proper documentation of system processes, issue resolutions, and user guidelines to support knowledge sharing and troubleshooting.</span></li>\n</ul>\n<ul>\n<li><span style=\"font-size: 10pt\">Any other duties as assigned by your supervisor</span></li>\n</ul>\n<p><span style=\"font-size: 10pt; font-weight: bold\">QUALIFICATIONS &amp; SKILLS</span></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Minimum Qualifications</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Bachelor’s degree in Information Technology, Computer Science, Data Science, Information Systems, or a related field.</span></li>\n<li><span style=\"font-size: 10pt\">At least 3-4 years of experience in IT support, systems administration, or a related technical role.</span></li>\n<li><span style=\"font-size: 10pt\">Experience working with data collection tools, system management platforms, and troubleshooting software &amp; hardware issues.</span></li>\n</ul>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Technical Skills</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Proficiency in database management, system configurations, and troubleshooting hardware/software issues.</span></li>\n<li><span style=\"font-size: 10pt\">Familiarity with data collection platforms such as CommCare, ODK, KoboToolbox, or other mobile data collection tools.</span></li>\n<li><span style=\"font-size: 10pt\">Advanced proficiency in designing, developing, and deploying XLSForms for data collection platforms, including ODK, KoBoToolbox, and SurveyCTO </span></li>\n<li><span style=\"font-size: 10pt\">Experience with cloud-based systems, enterprise software solutions, and IT infrastructure management.</span></li>\n<li><span style=\"font-size: 10pt\">Ability to analyze system performance and generate reports for decision-making.</span></li>\n<li><span style=\"font-size: 10pt\">Strong programming and scripting skills (e.g., SQL, Python,React,Flutter, JavaScript) will be an added advantage.</span></li>\n</ul>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Soft Skills</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Strong problem-solving and critical-thinking skills to diagnose and resolve system issues.</span></li>\n<li><span style=\"font-size: 10pt\">Excellent communication and interpersonal skills to engage with stakeholders and provide training.</span></li>\n<li><span style=\"font-size: 10pt\">Ability to work independently and collaboratively in a fast-paced environment.</span></li>\n<li><span style=\"font-size: 10pt\">Strong organizational and documentation skills for maintaining system records and training materials.</span></li>\n<li><span style=\"font-size: 10pt\">Knowledge of local languages such as Tumbuka and Chichewa is an added advantage.</span></li>\n</ul>\n<p><span style=\"font-size: 10pt\"> </span><span style=\"color: rgb(242, 171, 43); font-size: 10pt; font-weight: bold\">OTHER INFORMATION</span></p>\n<p><span style=\"font-size: 10pt; font-weight: bold; text-decoration: underline\">Job Location:</span><br><span style=\"color: rgb(34, 34, 34); font-size: 10pt\">Spark country office in Malawi with approximately 30% travel to spark implementation areas </span></p>\n<p><span style=\"color: rgb(34, 34, 34); font-size: 10pt\">We will agree on learning and performance objectives for an initial probation period lasting three months from on-boarding.</span></p>\n<p><span style=\"font-size: 10pt; font-weight: bold; text-decoration: underline\">Estimated start date:</span><br><span style=\"color: rgb(34, 34, 34); font-size: 10pt\">As soon as possible</span></p>\n<p><span style=\"font-size: 10pt; font-weight: bold; text-decoration: underline\">Application closing Date:</span><br><span style=\"color: rgb(34, 34, 34); font-size: 10pt\">on a rolling basis</span></p>\n<p><span style=\"font-size: 10pt; font-weight: bold; text-decoration: underline\">How to Apply:</span><span style=\"font-size: 10pt; font-weight: bold\"> Follow this link to apply:  <a href=\"https://sparkmicrogrants.bamboohr.com/careers/165\" target=\"_blank\" rel=\"noopener noreferrer\">https://sparkmicrogrants.bamboohr.com/careers/165</a> </span></p>\n<p><span style=\"color: rgb(242, 171, 43); font-size: 10pt; font-weight: bold\">EQUAL OPPORTUNITY EMPLOYER</span></p>\n<p><span style=\"font-size: 10pt; font-style: italic; font-weight: bold\">Spark Microgrants provides equal employment and advancement opportunities to all individuals. Employment decisions at Spark are based on merit, qualifications, and abilities. Spark does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, national origin, gender identity, age, disability, marital status, or any other characteristic protected by the law. Spark will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in undue hardship to daily operations.</span></p>",
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