Helpdesk & Customer Success Operations Agent

{
  "content_hash": "ba681ddc4cc64cf7ac742a4d9f0b702b1c6f57e879d67f6a43bb35825e2aa7fb",
  "source_hash": "bd3adce14a48872f45a01ac8fa7d9e0c4d5932c510580ff194af0569a4688c40",
  "last_changed_at": "2026-06-04T11:02:43.765Z",
  "active_status": "deleted"
}

{
  "language": "en",
  "location": {
    "raw": "Colombia, remote",
    "city": null,
    "region": null,
    "country": null,
    "is_remote": true,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-02T10:17:06.146Z",
  "launch_scope": {
    "reason": "personio_production_catalog",
    "included": true,
    "location": {
      "raw": "Colombia, remote",
      "city": null,
      "region": null,
      "country": null,
      "is_remote": true,
      "confidence": 0.8
    },
    "countries": []
  },
  "remote_policy": "remote",
  "salary_period": null,
  "workplace_type": "remote",
  "salary_currency": null
}

{}

{
  "id": "2591714",
  "name": "Helpdesk & Customer Success Operations Agent",
  "office": "Colombia, remote",
  "keywords": [],
  "schedule": "full-time",
  "createdAt": "2026-04-03T15:49:05+00:00",
  "seniority": "entry-level",
  "department": "Customer Success",
  "occupation": "call_center",
  "subcompany": "Regnology Germany GmbH",
  "employmentType": "permanent",
  "jobDescriptions": [
    {
      "name": "What you'll do",
      "value": "<p style=\"border:0px solid;margin:0px;color:rgb(32,32,32);font-family:Inter, '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);\">We are looking for a structured, reliable, and detail-oriented individual to join our Customer Success team as a Helpdesk & Customer Success Operations Agent (Remote). In this fully remote role, you will serve as a first-line contact for client support, primarily covering North American clients, while contributing to 24/7 global service coverage as part of a Follow the Sun (FTS) model. <br style=\"border:0px solid;margin:0px;\">As one of the first hires in your region, you will play a key role in helping us scale our global support presence, streamline helpdesk operations, and provide back-office support to our Customer Success Managers (CSMs). This is a role for someone who thrives in a fast-moving, international environment and wants to help improve the way we support and serve our clients. <br style=\"border:0px solid;margin:0px;\"> <br style=\"border:0px solid;margin:0px;\"> Your key accountabilities are: <br style=\"border:0px solid;margin:0px;\">Helpdesk & Client Support </p><ul style=\"border:0px solid;\"><li style=\"border:0px solid;margin:0px;\"><span style=\"border:0px solid;margin:0px;\"><span style=\"border:0px solid;margin:0px;\">Act as the first point of contact for client inquiries via platforms like </span></span><span style=\"border:0px solid;margin:0px;\"><span style=\"border:0px solid;margin:0px;\">Jira Service Desk</span></span><span style=\"border:0px solid;margin:0px;\"><span style=\"border:0px solid;margin:0px;\">, </span></span><span style=\"border:0px solid;margin:0px;\"><span style=\"border:0px solid;margin:0px;\">Zendesk</span></span><span style=\"border:0px solid;margin:0px;\"><span style=\"border:0px solid;margin:0px;\">, or similar.</span></span></li><li style=\"border:0px solid;margin:0px;\"><span style=\"border:0px solid;margin:0px;\"><span style=\"border:0px solid;margin:0px;\">Triage and route tickets efficiently to the right internal teams, ensuring high-quality data capture and follow-up.</span></span></li><li style=\"border:0px solid;margin:0px;\"><span style=\"border:0px solid;margin:0px;\"><span style=\"border:0px solid;margin:0px;\">Monitor ticket queues, track resolution status, and escalate time-sensitive issues where needed.</span></span></li><li style=\"border:0px solid;margin:0px;\"><span style=\"border:0px solid;margin:0px;\"><span style=\"border:0px solid;margin:0px;\">Keep all client interactions and internal updates well-documented and easy to follow.</span></span></li></ul> <br style=\"border:0px solid;margin:0px;\">Customer Success Operations <br style=\"border:0px solid;margin:0px;\"><ul style=\"border:0px solid;\"><li style=\"border:0px solid;margin:0px;\"><span style=\"border:0px solid;margin:0px;\"><span style=\"border:0px solid;margin:0px;\">Provide </span></span><span style=\"border:0px solid;margin:0px;\"><span style=\"border:0px solid;margin:0px;\">back-office support</span></span><span style=\"border:0px solid;margin:0px;\"><span style=\"border:0px solid;margin:0px;\"> to Customer Success Managers (CSMs) through CRM maintenance, meeting coordination, follow-up tracking, and internal workflows.</span></span></li><li style=\"border:0px solid;margin:0px;\"><span style=\"border:0px solid;margin:0px;\"><span style=\"border:0px solid;margin:0px;\">Help ensure </span><span style=\"border:0px solid;margin:0px;\">accurate</span><span style=\"border:0px solid;margin:0px;\"> records and consistent updates across systems for full customer visibility.</span></span></li><li style=\"border:0px solid;margin:0px;\"><span style=\"border:0px solid;margin:0px;\"><span style=\"border:0px solid;margin:0px;\">Assist</span><span style=\"border:0px solid;margin:0px;\"> in improving internal CS processes, templates, and playbooks as the organization scales.</span></span></li></ul> <br style=\"border:0px solid;margin:0px;\">Global Coordination & Internal Operations <br style=\"border:0px solid;margin:0px;\"><ul style=\"border:0px solid;\"><li style=\"border:0px solid;margin:0px;\"><span style=\"border:0px solid;margin:0px;\"><span style=\"border:0px solid;margin:0px;\">Participate in a rotating </span></span><span style=\"border:0px solid;margin:0px;\"><span style=\"border:0px solid;margin:0px;\">on-call schedule</span></span><span style=\"border:0px solid;margin:0px;\"><span style=\"border:0px solid;margin:0px;\"> to support time-sensitive tickets outside regular hours.</span></span></li><li style=\"border:0px solid;margin:0px;\"><span style=\"border:0px solid;margin:0px;\"><span style=\"border:0px solid;margin:0px;\">Collaborate across time zones with APAC and EMEA teams as part of a </span></span><span style=\"border:0px solid;margin:0px;\"><span style=\"border:0px solid;margin:0px;\">Follow the Sun</span></span><span style=\"border:0px solid;margin:0px;\"><span style=\"border:0px solid;margin:0px;\"> support model.</span></span></li><li style=\"border:0px solid;margin:0px;\"><span style=\"border:0px solid;margin:0px;\"><span style=\"border:0px solid;margin:0px;\">Contribute to internal reporting, operational documentation, and data entry tasks with a high standard of accuracy.</span></span></li><li style=\"border:0px solid;margin:0px;\"><span style=\"border:0px solid;margin:0px;\"><span style=\"border:0px solid;margin:0px;\">Identify</span><span style=\"border:0px solid;margin:0px;\"> recurring patterns or inefficiencies in workflows and suggest improvements.</span></span></li></ul>"
    },
    {
      "name": "Why we should decide on you",
      "value": "<span style=\"color:rgb(32,32,32);font-family:Inter, '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);display:inline;\"><strong>Qualifications </strong></span><strong><br style=\"border:0px solid;margin:0px;color:rgb(32,32,32);font-family:Inter, '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);\"></strong><ul style=\"border:0px solid;color:rgb(32,32,32);font-family:Inter, '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);\"><li style=\"border:0px solid;margin:0px;\"><span style=\"border:0px solid;margin:0px;\"><span style=\"border:0px solid;margin:0px;\">Bachelor's degree in </span></span><span style=\"border:0px solid;margin:0px;\"><span style=\"border:0px solid;margin:0px;\">Business Administration</span></span><span style=\"border:0px solid;margin:0px;\"><span style=\"border:0px solid;margin:0px;\">, </span></span><span style=\"border:0px solid;margin:0px;\"><span style=\"border:0px solid;margin:0px;\">Economics</span></span><span style=\"border:0px solid;margin:0px;\"><span style=\"border:0px solid;margin:0px;\">, </span></span><span style=\"border:0px solid;margin:0px;\"><span style=\"border:0px solid;margin:0px;\">Taxation</span></span><span style=\"border:0px solid;margin:0px;\"><span style=\"border:0px solid;margin:0px;\">, or a related field.</span></span></li><li style=\"border:0px solid;margin:0px;\"><span style=\"border:0px solid;margin:0px;\"><span style=\"border:0px solid;margin:0px;\"><span style=\"border:0px solid;margin:0px;\">A proactive mindset and motivation to grow – this role welcomes junior professionals who are eager to build </span></span></span><span style=\"border:0px solid;margin:0px;\"><span style=\"border:0px solid;margin:0px;\"><span style=\"border:0px solid;margin:0px;\">expertise</span></span></span><span style=\"border:0px solid;margin:0px;\"><span style=\"border:0px solid;margin:0px;\"><span style=\"border:0px solid;margin:0px;\"> in financial services and tax reporting, even if </span></span></span><span style=\"border:0px solid;margin:0px;\"><span style=\"border:0px solid;margin:0px;\"><span style=\"border:0px solid;margin:0px;\">they’re</span></span></span><span style=\"border:0px solid;margin:0px;\"><span style=\"border:0px solid;margin:0px;\"><span style=\"border:0px solid;margin:0px;\"> just starting out</span></span></span></li><li style=\"border:0px solid;margin:0px;\"><span style=\"border:0px solid;margin:0px;\"><span style=\"border:0px solid;margin:0px;\">Understanding of </span></span><span style=\"border:0px solid;margin:0px;\"><span style=\"border:0px solid;margin:0px;\">capital markets</span></span><span style=\"border:0px solid;margin:0px;\"><span style=\"border:0px solid;margin:0px;\">, </span></span><span style=\"border:0px solid;margin:0px;\"><span style=\"border:0px solid;margin:0px;\">financial instruments</span></span><span style=\"border:0px solid;margin:0px;\"><span style=\"border:0px solid;margin:0px;\">, and general taxation rules, including double tax treaties.</span></span></li><li style=\"border:0px solid;margin:0px;\"><span style=\"border:0px solid;margin:0px;\"><span style=\"border:0px solid;margin:0px;\">Strong analytical skills with a high affinity for numbers.</span></span></li><li style=\"border:0px solid;margin:0px;\"><span style=\"border:0px solid;margin:0px;\"><span style=\"border:0px solid;margin:0px;\">Proficiency</span><span style=\"border:0px solid;margin:0px;\"> in </span></span><span style=\"border:0px solid;margin:0px;\"><span style=\"border:0px solid;margin:0px;\">Microsoft Office tools</span></span><span style=\"border:0px solid;margin:0px;\"><span style=\"border:0px solid;margin:0px;\">, particularly Excel; familiarity with Jira and Confluence is a plus.</span></span></li><li style=\"border:0px solid;margin:0px;\"><span style=\"border:0px solid;margin:0px;\"><span style=\"border:0px solid;margin:0px;\">Excellent communication skills in </span></span><span style=\"border:0px solid;margin:0px;\"><span style=\"border:0px solid;margin:0px;\">English</span></span><span style=\"border:0px solid;margin:0px;\"><span style=\"border:0px solid;margin:0px;\">, both written and verbal; German language skills are a plus.</span></span></li><li style=\"border:0px solid;margin:0px;\"><span style=\"border:0px solid;margin:0px;\"><span style=\"border:0px solid;margin:0px;\">Experience with </span></span><span style=\"border:0px solid;margin:0px;\"><span style=\"border:0px solid;margin:0px;\">Scrum</span></span><span style=\"border:0px solid;margin:0px;\"><span style=\"border:0px solid;margin:0px;\"> and agile working methods is </span><span style=\"border:0px solid;margin:0px;\">advantageous</span><span style=\"border:0px solid;margin:0px;\">.</span></span></li><li style=\"border:0px solid;margin:0px;\"><span style=\"border:0px solid;margin:0px;\"><span style=\"border:0px solid;margin:0px;\">Willingness to </span><span style=\"border:0px solid;margin:0px;\">participate</span><span style=\"border:0px solid;margin:0px;\"> in </span></span><span style=\"border:0px solid;margin:0px;\"><span style=\"border:0px solid;margin:0px;\">on-call support</span></span><span style=\"border:0px solid;margin:0px;\"><span style=\"border:0px solid;margin:0px;\"> according to the agreed timeline.</span></span></li><li style=\"border:0px solid;margin:0px;\">Eagerness to learn and adapt to our Tax Reporting solutions.</li></ul><span style=\"color:rgb(32,32,32);font-family:Inter, '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);display:inline;\"><strong>Key Attributes </strong></span><strong><br style=\"border:0px solid;margin:0px;color:rgb(32,32,32);font-family:Inter, '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);\"></strong><ul style=\"border:0px solid;color:rgb(32,32,32);font-family:Inter, '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);\"><li style=\"border:0px solid;margin:0px;\"><span style=\"border:0px solid;margin:0px;\"><span style=\"border:0px solid;margin:0px;\">Highly </span></span><span style=\"border:0px solid;margin:0px;\"><span style=\"border:0px solid;margin:0px;\">organized and detail-oriented</span></span><span style=\"border:0px solid;margin:0px;\"><span style=\"border:0px solid;margin:0px;\">, with the ability to manage multiple tasks and priorities effectively.</span></span></li><li style=\"border:0px solid;margin:0px;\"><span style=\"border:0px solid;margin:0px;\"><span style=\"border:0px solid;margin:0px;\">Strong </span></span><span style=\"border:0px solid;margin:0px;\"><span style=\"border:0px solid;margin:0px;\">problem-solving</span></span><span style=\"border:0px solid;margin:0px;\"><span style=\"border:0px solid;margin:0px;\"> skills, with the </span><span style=\"border:0px solid;margin:0px;\">capacity</span><span style=\"border:0px solid;margin:0px;\"> to think critically and troubleshoot complex issues.</span></span></li><li style=\"border:0px solid;margin:0px;\"><span style=\"border:0px solid;margin:0px;\"><span style=\"border:0px solid;margin:0px;\">Excellent </span></span><span style=\"border:0px solid;margin:0px;\"><span style=\"border:0px solid;margin:0px;\">interpersonal skills</span></span><span style=\"border:0px solid;margin:0px;\"><span style=\"border:0px solid;margin:0px;\">, with a customer-first mindset focused on delivering exceptional service.</span></span></li><li style=\"border:0px solid;margin:0px;\"><span style=\"border:0px solid;margin:0px;\"><span style=\"border:0px solid;margin:0px;\">Ability to work </span></span><span style=\"border:0px solid;margin:0px;\"><span style=\"border:0px solid;margin:0px;\">independently</span></span><span style=\"border:0px solid;margin:0px;\"><span style=\"border:0px solid;margin:0px;\"> and as part of a </span></span><span style=\"border:0px solid;margin:0px;\"><span style=\"border:0px solid;margin:0px;\">global, remote team</span></span><span style=\"border:0px solid;margin:0px;\"><span style=\"border:0px solid;margin:0px;\">.</span></span></li><li style=\"border:0px solid;margin:0px;\"><span style=\"border:0px solid;margin:0px;\"><span style=\"border:0px solid;margin:0px;\">Demonstrates a proactive approach to learning and personal development.</span></span></li><li style=\"border:0px solid;margin:0px;\"><span style=\"border:0px solid;margin:0px;\"><span style=\"border:0px solid;margin:0px;\">Maintains a </span></span><span style=\"border:0px solid;margin:0px;\"><span style=\"border:0px solid;margin:0px;\">calm and professional demeanor</span></span><span style=\"border:0px solid;margin:0px;\"><span style=\"border:0px solid;margin:0px;\"> under pressure while managing incidents or troubleshooting issues.</span></span></li></ul>"
    },
    {
      "name": "Why you should decide on us",
      "value": "<ul style=\"border:0px solid;color:rgb(32,32,32);font-family:Inter, '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);\"><li style=\"border:0px solid;margin:0px;\">Let’s grow together, join our market leading SaaS company – our agile character and culture of innovation enables you to design our future.</li><li style=\"border:0px solid;margin:0px;\">We provide you with the opportunity to take on responsibility and participate in international projects.  </li><li style=\"border:0px solid;margin:0px;\">In addition to our buddy-program, we offer numerous individual and wide-ranging training opportunities during which you can explore technical and functional areas. </li><li style=\"border:0px solid;margin:0px;\">Our internal mobility initiative encourages colleagues to transfer cross functionally to gain experience and promotes knowledge sharing.</li><li style=\"border:0px solid;margin:0px;\">We are proud of our positive working atmosphere characterized by a supportive team across different locations and countries and transparent communication across all levels. </li><li style=\"border:0px solid;margin:0px;\">Together we're better - meet your colleagues at our numerous team events</li></ul><span style=\"color:rgb(0,0,0);font-family:Calibri;font-size:14.6667px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);display:inline;\">CS_MA25_03</span>"
    }
  ],
  "occupationCategory": "customer_support_and_client_care",
  "recruitingCategory": "Colombia"
}