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    "requisitionDescription": "<div><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/23.37.26/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\">Armor Express is one of the largest suppliers of soft and hard armor protective solutions to America&rsquo;s Heroes. Our passion for producing the most innovative armor systems is made possible by the commitment of every Armor Express employee, many of whom have spent their lives serving our country.<p><br></p><p><strong>Now is an exciting time to join our team - a team dedicated to saving lives!!!</strong></p><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/21.39.21/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><p>Customer Service Representative</p><p><strong>Essential Duties:</strong>&nbsp;</p><ul type=\"disc\"><li>Research and problem-solve to determine appropriate solutions for the customer and follow-up as needed to resolve issues</li><li>Provide administrative support to the Sales Team</li><li>Answer telephones and respond to orders, general customer inquiries, invoice questions, and customer complaints</li><li>Supply customers with price quotes as requested</li><li>Hit or exceed sales targets</li><li>Develop and demonstrate in-depth working knowledge of the Company&rsquo;s Salesforce, ecommerce,&nbsp;and&nbsp;ERP&nbsp;systems</li><li>Establish a subject matter expert level of&nbsp;knowledge of&nbsp;our product line,&nbsp;sizing,&nbsp;customer base, distributors, and pricing structure.</li><li>Ensures customer new orders, returns, and issues are addressed in a timely manner.</li><li>Handle customer service issues which are escalated or complex in nature due to scope of problem and customer challenges. &nbsp;</li><li>In conjunction with the sales team, responsible for meeting customer expectations (e.g. call and email service levels and order processing). &nbsp;</li><li>Develop positive working relationships with Sales team members and top customers.</li></ul><p><strong>Education and Experience:&nbsp;</strong>&nbsp;</p><ul type=\"disc\"><li>At least three (3) years Customer Service experience &nbsp;</li><li>Should be team player, an excellent team motivator, and maintain a positive attitude &nbsp;</li><li>Excellent communication, analytical problem solving and decision making skills&nbsp;</li><li>Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public</li><li>Salesforce experience preferred&nbsp;</li><li>Advanced knowledge of Microsoft Office Suite applications (Word, Excel, etc.) and Outlook&nbsp;</li></ul><p><strong>Physical Demands:</strong>&nbsp;</p><ul><li>Required to sit for long period of time; infrequent light physical effort required&nbsp;</li><li>Occasionally lifting up to 25 lbs.&nbsp;</li></ul><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;margin-top:0in;margin-bottom:11.25pt;background:white;'><br></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;margin-top:0in;margin-bottom:11.25pt;background:white;'><strong><span style='font-size:14px;font-family:\"Arial\",sans-serif;color:#414141;'>Work Environment:</span></strong></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;margin-top:0in;margin-bottom:11.25pt;background:white; border-box;outline: none;line-height:var(--line-height-base);font-variant-ligatures: normal;font-variant-caps: normal;orphans: 2;widows: 2;-webkit-text-stroke-width: 0px;text-decoration-thickness: initial;text-decoration-style: initial;text-decoration-color: initial;word-spacing:0px;'><span style='font-size:14px;font-family:\"Arial\",sans-serif;color:#414141;'>As a federal Contractor, Armor Express abides by the requirements of 41 CFR &sect;&sect; 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their &nbsp; race, color, religion, creed, age, marital status, sex, sexual orientation, gender identity, national origin, citizenship status, or any other status protected by state or local &nbsp; law, and compensation inquiries, discussions, or disclosures. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative &nbsp; action to employ and advance in employment individuals without regard to race, color, religion, creed, age, marital status, sex, sexual orientation, gender identity, &nbsp; national origin, citizenship status, protected veteran status, disability, or any other status protected by state or local law, and compensation inquiries, discussions, or disclosures.</span></p><span style='font-size:14px;font-family:\"Arial\",sans-serif;color:#414141;'>Qualified individuals with a disability have the right to request a reasonable accommodation. If you are unable or limited in your ability to respond to this job posting as a result of your disability, you may request a reasonable accommodation by calling (336) 635-4158.</span></div></div></div>\n",
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