Case Manager (Bilingual Spanish)

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    "id": "153",
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    "location": {
      "city": "Chicago",
      "state": "Illinois"
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    "locationType": "2",
    "jobOpeningName": "Case Manager (Bilingual Spanish)",
    "departmentLabel": "Social Services",
    "employmentStatusLabel": "FT Mon-Fri"
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    "location": {
      "city": "Chicago",
      "state": "Illinois",
      "postalCode": "60613",
      "addressCountry": "United States"
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    "datePosted": "2026-06-29",
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    "description": "<p><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 14pt; font-weight: bold\">Organization Overview</span></p>\n<p><span style=\"color: #222222; font-family: Arial,sans-serif; font-size: 12pt\">Nourishing Hope, is a dynamic Chicago nonprofit agency. Nourishing Hope has evolved to become more than solely a hunger relief organization. We provide food, social services such as job and housing assistance, and free mental wellness counseling with a growing team of licensed therapists. Founded in 1970, we strive to serve the needs of the whole person — with respect and dignity, always.</span></p>\n<p><br></p>\n<p><span style=\"color: #222222; font-family: Arial,sans-serif; font-size: 12pt\">Nourishing Hope offers our neighbors nutritious food using a choice-based distribution model and access to life-changing social services including:</span></p>\n<ul>\n<li><span style=\"color: #222222; font-family: Arial,sans-serif; font-size: 12pt\">Monthly food distribution and additional produce pickup through five different food access programs.</span></li>\n<li><span style=\"color: #222222; font-family: Arial,sans-serif; font-size: 12pt\">Home delivery services for older adults, homebound neighbors and neighbors living with disabilities.</span></li>\n<li><span style=\"color: #222222; font-family: Arial,sans-serif; font-size: 12pt\">Social services including case management, mental health counseling, job search support, domestic violence intervention, referrals and public benefits assistance (SNAP, healthcare, government forms) for anyone in need.</span></li>\n</ul>\n<p><span style=\"color: #222222; font-family: Arial,sans-serif; font-size: 12pt\">Nourishing Hope serves tens of thousands of people each year, providing more than 4 million meals through our programs, in addition to partnerships with other community organizations. This year, more than 7,000 low-income neighbors will also receive case management and social services.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 14pt; font-weight: bold\">Position Summary</span></p>\n<p><span style=\"color: #222222; font-family: Arial,sans-serif; font-size: 12pt\">The bilingual Case Manager primarily supports effective delivery of Nourishing Hope’s social services programming, including connecting neighbors to critical supports (transportation, housing, benefits, healthcare, etc.), stakeholder engagement, data tracking and reporting, and quality assurance. This role acts as a liaison to all neighbors, volunteers, staff, and other stakeholders to ensure a dignified and respectful experience in alignment with Nourishing Hope’s Core Values. </span></p>\n<p><br></p>\n<p><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 14pt; font-weight: bold\">Schedule and Locations</span></p>\n<p><span style=\"color: #222222; font-family: Arial,sans-serif; font-size: 12pt\">The schedule is Monday-Friday, 9:00 AM - 5:00 PM. </span></p>\n<p><span style=\"color: #222222; font-family: Arial,sans-serif; font-size: 12pt\">This position primarily works out of Nourishing Hope’s Sheridan Market, located at 3945 N Sheridan with one day per week at El Mercadito, 3533 W. North Avenue. </span></p>\n<p><br></p>\n<p><span style=\"color: #222222; font-family: Arial,sans-serif; font-size: 12pt\">This position is onsite, with a maximum of one day per week working remotely. Other onsite location presence is required periodically, based on programmatic need.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 14pt; font-weight: bold\">Essential Job Functions</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Support the execution of all relevant Social Services standard operating procedures (SOPs) to ensure high-quality programming, workplace safety, and supportive service standards that adhere to organizational, state, and federal policy, and technology utilization and data quality. Supports the supervision of interns, as appropriate. </span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Act as the point of contact for all neighbors, volunteers, staff, and other stakeholders at the food distribution sites/pick-up locations and externally, as appropriate, ensuring an environment that reinforces Nourishing Hope’s Core Values.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Ensure high-quality Social Services programming, in alignment with SOPs, through outreach via phone and email, scheduled appointments, and drop-in hours. This includes coordinating access to supports related to but not limited to healthcare, crisis intervention, domestic violence safety planning, financial assistance, transportation assistance, housing support, employment support, and benefits access. </span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Maintaining accurate case records that include assessments, interventions, service plans, and case notes in Azzly (EHR) and Salesforce and administer IM CANS assessments with Medicaid clients, as appropriate. </span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Actively participates as a member of the Mental Wellness &amp; Social Services team and to ensure cross-team and cross-departmental alignment with organizational priorities to achieve organizational goals. Participates in external meetings and trainings, as required.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 14pt; font-weight: bold\">Qualifications</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-style: italic; font-weight: bold\">Required</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Bachelor’s degree in social work or related human services field.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">1+ year of work experience in similar social services environments (clinical and case management setting preferred).</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Bilingual (Spanish) required</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Strong technology skills including:</span>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Working knowledge of Microsoft Office Suite and Google Suite.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Ability to use and maintain Salesforce customer relationship management (CRM) data quality.</span></li>\n</ul>\n</li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Commitment to Nourishing Hope’s mission and an understanding of and belief in the importance of food security for all.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Familiarity with the interconnected barriers experienced by neighbors experiencing food insecurity, including but not limited to homelessness, mental and physical health, disability, substance use, and aging-related barriers.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Strong interpersonal and communication skills (in person, over the phone, remotely, and in writing) and the ability to navigate challenging situations with patience and professionalism. </span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Proven ability to work independently and as a member of a team, including willingness to provide staff coverage, depending on programmatic need.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Ability to prioritize workload and meet deadlines in a fast-paced environment with frequent interruptions. </span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">A high level of professionalism, attention to detail, and a high degree of accuracy.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-style: italic; font-weight: bold\">Highly Preferred</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Master’s degree in social work or related human services field.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Previous experience in the hunger relief sectors, with familiarity with the Chicago human services ecosystem.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Familiarity with trauma informed care principles.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 14pt; font-weight: bold\">Physical Requirements</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Ability to do sedentary work that primarily involves sitting/standing.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Manual dexterity to use computer, mouse, telephone, and other standard office equipment</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Visual acuity (with or without correction) to read documents and computer screens.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Ability to lift, bend, crouch, reach.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Ability to occasionally work on one’s feet for most of the day.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Ability to occasionally engage in prolonged standing and walking.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 14pt; font-weight: bold\">Salary and Benefits</span></p>\n<p><span style=\"color: #222222; font-family: Arial,sans-serif; font-size: 12pt\">Salary Range: $48,000 - $54,000</span></p>\n<p><br></p>\n<p><span style=\"color: #222222; font-family: Arial,sans-serif; font-size: 12pt\">Full-time benefits include:</span></p>\n<ul>\n<li><span style=\"color: #222222; font-family: Arial,sans-serif; font-size: 12pt\">Health, dental, and vision insurance coverage</span></li>\n<li><span style=\"color: #222222; font-family: Arial,sans-serif; font-size: 12pt\">Employer-paid life and disability insurance</span></li>\n<li><span style=\"color: #222222; font-family: Arial,sans-serif; font-size: 12pt\">401(k) retirement plan with employer contribution</span></li>\n<li><span style=\"color: #222222; font-family: Arial,sans-serif; font-size: 12pt\">Generous paid time off</span></li>\n<li><span style=\"color: #222222; font-family: Arial,sans-serif; font-size: 12pt\">Paid birthday holiday</span></li>\n<li><span style=\"color: #222222; font-family: Arial,sans-serif; font-size: 12pt\">Employee Assistance Program</span></li>\n<li><span style=\"color: #222222; font-family: Arial,sans-serif; font-size: 12pt\">Parental leave</span></li>\n<li><span style=\"color: #222222; font-family: Arial,sans-serif; font-size: 12pt\">Language pay</span></li>\n<li><span style=\"color: #222222; font-family: Arial,sans-serif; font-size: 12pt\">$250 employee referral bonus</span></li>\n<li><span style=\"color: #222222; font-family: Arial,sans-serif; font-size: 12pt\">Free subscription to mental wellness app</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: #222222; font-family: Arial,sans-serif; font-size: 12pt; font-weight: bold\">Background Check</span></p>\n<p><span style=\"color: #222222; font-family: Arial,sans-serif; font-size: 12pt\">Because we are a Medicaid provider all applicants who are offered employment with Nourishing Hope will be subject to a background screening. Offers of employment are contingent on the successful completion of a background screening conducted in accordance with Nourishing Hope policy and federal, state and local laws.</span></p>\n<p><br></p>\n<p><span style=\"color: #222222; font-family: Arial,sans-serif; font-size: 12pt; font-style: italic; font-weight: bold\">We kindly ask that agencies and recruiters refrain from reaching out. Unsolicited sales messages will be blocked and reported as spam.</span></p>",
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