Video Teller

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    "country": "United States",
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    "url": "https://careers-cacu.icims.com/jobs/3026/video-teller/job",
    "@type": "JobPosting",
    "title": "Video Teller",
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    "datePosted": "2024-06-20T08:23:54.131Z",
    "description": "<h2>Summary</h2>\n<p><strong><em><u>Job Summary</u></em></strong></p>\n<p> </p>\n<p>The Video Teller provides support and service to new and existing Credit Union members using ITM digital video interactions. Provides a prompt and professional member experience while focusing on building and enhancing member relationships to foster financial peace of mind.</p>\n<p> </p>\n<p><strong>**Schedule: M-F from preferred shift time (10-7, 12-9) and rotating Saturdays from 8am-4pm**</strong></p>\n<p> </p>\n<h2>Duties & Responsibilities</h2>\n<p><strong><em><u> Duties and Responsibilities</u></em></strong></p>\n<ul>\n <li>\n  <ul>\n   <li>Determine member needs and educate them on appropriate beneficial products and services.</li>\n   <li>Follow verification procedures to protect member data, accounts, and personal information to ensure accuracy and security.</li>\n   <li>Provide quality service that exceeds members expectations by utilizing available resources to determine quick resolution and implementing creative problem-solving expertise.</li>\n   <li>Partner with internal and external departments to help resolve member inquires and issues to drive optimum resolutions.</li>\n   <li>Collaborate with internal departments to ensure the workflow or process is providing the best service to the members.</li>\n   <li>Identify inconsistencies in account activity and take action to prevent potential fraud. </li>\n   <li>Adhere to check hold processes and procedures. </li>\n   <li>Process cash, check and transfer transactions for member accounts accurately.</li>\n   <li>Adhere to Video Teller scorecard requirements by meeting minimum performance goals.</li>\n   <li>Advocate, promote and create honest and open communication throughout the credit union.</li>\n   <li>Demonstrate behaviors that are consistent with the credit union’s values, philosophies, and leadership characteristics.</li>\n   <li>With proven performance and expertise in the role, will have the opportunity to become a peer mentor taking on additional responsibilities of assisting with onboarding, training, and coaching new team members; as well as engaging in more complex member requests as needed.</li>\n  </ul></li>\n</ul>\n<h2>Requirements</h2>\n<p><strong><em><u>Education and Experience Requirements:</u></em></strong></p>\n<ul>\n <li>High School diploma or equivalent. </li>\n <li>One (1) year of experience in a financial institution or customer service position.</li>\n</ul>\n<p><strong><em><u>Required Knowledge, Skills and Abilities:</u></em></strong></p>\n<ul>\n <li>Ability to multi-task and adapt to change with systems, processes, and procedures. </li>\n <li>Knowledge of or willing to develop sales techniques. </li>\n <li>Knowledge of credit union services and products </li>\n <li>Appropriately resolve conflicts and escalated issues </li>\n <li>Ability to function and thrive in a production environment. </li>\n <li>Ability to work effectively individually and within a team environment. </li>\n <li>Ability to adhere to a daily schedule to meet the needs of our members.</li>\n <li>Ability to resolve interpersonal conflict and miscommunications. </li>\n <li>Knowledge of spreadsheet software and use word processing software.</li>\n <li>Ability to maintain a high level of confidentiality.</li>\n <li>Must be able to be bonded.</li>\n</ul>\n<p> </p>\n<p><strong><em><u>Preferred Knowledge, Skills, and Abilities:</u></em></strong></p>\n<ul>\n <li>Associate or bachelor’s degree.</li>\n <li>Knowledge of credit union services and products</li>\n</ul>\n<p> </p>\n<p><strong><em><u>Physical Requirements:</u></em></strong></p>\n<ul>\n <li>In this position, individual will be expected to lift up to 20 pounds from time to time.</li>\n <li>Must be able to stoop, bend, reach or stand for extended periods of time.</li>\n <li>Must be able to sit and use a computer for extended periods of time.</li>\n</ul>",
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          "postalCode": "66219",
          "addressRegion": "KS",
          "streetAddress": "9755 Ridge Dr",
          "addressCountry": "US",
          "addressLocality": "Lenexa",
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    "validThrough": "2027-06-20T08:23:54.131Z",
    "employmentType": "FULL_TIME",
    "hiringOrganization": {
      "name": "CommunityAmerica Credit Union",
      "@type": "Organization",
      "sameAs": "https://www.communityamerica.com/"
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