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    "requisitionDescription": "<div><p data-pasted=\"true\">Position Summary:</p><p>The Wheel Group is seeking a hands-on IT Helpdesk Administrator to serve as the primary point of contact for internal technical support. Working under the direct supervision of the IT Manager, you will take ownership of day-to-day desktop operations, ensuring our fleet of approximately 200 endpoints remains secure, updated, and functional. This role is critical in supporting both our corporate office and warehouse operations.</p><p>Key Responsibilities:</p><p>&bull; Desktop Support &amp; Security (Primary Focus):</p><p>&nbsp; &nbsp; ◦ Provide Tier 1 and Tier 2 on-site support for desktops, laptops, and Macs.</p><p>&nbsp; &nbsp; ◦ Patch Management: Take full ownership of ensuring all workstations are current with Windows updates and critical security patches using internal management tools.</p><p>&nbsp; &nbsp; ◦ Monitor antivirus status (SentinelOne) to ensure all endpoints are actively protected.</p><p>&bull; User &amp; Access Administration:</p><p>&nbsp; &nbsp; ◦ Manage user onboarding and offboarding under the direction of the IT Manager, including configuring new hardware and setting up accounts.</p><p>&nbsp; &nbsp; ◦ Administer user accounts and permissions in Active Directory and Office 365 (Teams, Exchange Online, OneDrive).</p><p>&nbsp; &nbsp; ◦ Assist users with remote connectivity issues, including VPN and Remote Desktop (RDS) access to business applications.</p><p>&bull; Warehouse &amp; Operational Support:</p><p>&nbsp; &nbsp; ◦ Troubleshoot connectivity and hardware issues for warehouse devices, including barcode scanners and Zebra/label printers.</p><p>&nbsp; &nbsp; ◦ Diagnose basic network connectivity issues (Wi-Fi/LAN) and escalate to the IT Manager or MSP when necessary.</p><p>&bull; Documentation &amp; Inventory:</p><p>&nbsp; &nbsp; ◦ Maintain an accurate inventory of IT assets (computers, monitors, scanners, and peripherals).</p><p>&nbsp; &nbsp; ◦ Document troubleshooting procedures and solutions to build an internal knowledge base.</p><p>Qualifications:</p><p>&bull; Education/Experience:</p><p>&nbsp; &nbsp; ◦ Associate degree in IT or relevant certifications (CompTIA A+, Network+, or Microsoft Fundamentals).</p><p>&nbsp; &nbsp; ◦ 2+ years of experience in an IT Helpdesk or Desktop Support role.</p><p>&bull; Required Skills:</p><p>&nbsp; &nbsp; ◦ Strong proficiency in troubleshooting Windows OS and Microsoft Office 365 applications.</p><p>&nbsp; &nbsp; ◦ Experience managing users in Active Directory.</p><p>&nbsp; &nbsp; ◦ Understanding of TCP/IP networking basics (DNS, DHCP, IP addressing).</p><p>&nbsp; &nbsp; ◦ Ability to lift up to 50 lbs (servers, desktops, printers) and walk warehouse floors.</p><p>&bull; Preferred Skills (Big Pluses):</p><p>&nbsp; &nbsp; ◦ Microsoft Azure: Familiarity with Azure Active Directory (Entra ID) or basic cloud server concepts is a strong plus.</p><p>&nbsp; &nbsp; ◦ TracerPlus / Warehouse Tech: Experience troubleshooting TracerPlus software or handheld barcode scanners is highly desired.</p><p>&nbsp; &nbsp; ◦ Experience supporting legacy ERP connections (RDP).</p><p>&bull; Soft Skills:</p><p>&nbsp; &nbsp; ◦ Ability to follow detailed technical direction from the IT Manager.</p><p>&nbsp; &nbsp; ◦ Strong communication skills to explain technical issues to non-technical staff.</p><p>&nbsp; &nbsp; ◦ Self-starter with the ability to prioritize daily support tickets effectively.</p></div>\n",
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