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HomeCompaniesE208574E271D180B27F578654032D107Patient Account Rep Level II - 100% Remote (5355)

Patient Account Rep Level II - 100% Remote (5355)

E208574E271D180B27F578654032D107 · PFS Collection - Memphis, TN 38103; 877 Jefferson Ave., Memphis, TN, 38103, USA · Remote · Active · Paycom ATS

Job facts

FieldValue
CompanyE208574E271D180B27F578654032D107
TitlePatient Account Rep Level II - 100% Remote (5355)
Normalized title-
Department / teamFinancial Services
LocationMemphis, TN, United States
Work modelRemote / Remote
Employment typeFull Time
Salary-
Statusactive
ATS providerPaycom ATS
Posted / first seen2026-06-09 / 2026-06-10
Changed / last seen2026-06-10 / 2026-06-20

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Linked records

CompanyE208574E271D180B27F578654032D107
Source4c306351-c24d-4217-b233-ac16cf0116e6
ATS providerPaycom ATS

Description

Description Responsible for the accurate and timely processing of patient accounts related to billing, collections and reimbursements service for The Regional Medical Center in accordance with PFS standards, policies and procedures. Responsible for making the required number and acceptable quality of collection calls per day to obtain the required completion rate. Demonstrates a level of accountability to ensure data and codes are not changed on claims prior to submission. Gathers all information necessary to process patient claims. Ensures that daily productivity standards, billing and re-billing files are met to obtain the required completion rate. What you will do Performs billing, collections and reimbursement services. * Ensures that all required financial/demographic information is secured. * Provides monitoring, follow-up, and research of all assigned patient accounts as required to maintain accurate records pertaining to patient and/or account information. * Provides courteous and professional customer service at all times. Reviews erroneous claims and researches Commercial guidelines to ensure corrections, adjustments, and proper modifications to claims in accordance with documented billing procedures. * Responds to patient and insurance company complaints, correspondence, inquiries and requests for information by analyzing charges and bill and contracted arrangements, determining billing errors. * Contacts clinical departments and HIM to obtain information to determine claim integrity and works with department to resolve claims. * Provides continuous updates and information to PFS management regarding ongoing errors, payer related issues, registration issues and other controllable related activities affecting reimbursement and payment methodology. Maintains an active working knowledge of all Governmental Mandated Regulations as it pertains to claims submission. * Ensures successful implementation of Governmental Regulatory Billing changes, including but not limited to Medicare OPPS effective August 1, 2000. * Performs the necessary research in order to determine proper governmental requirements prior to claims submission. * Collects balance owed from third party payers in accordance with state and federal laws governing collection practices. * Maintains an active working knowledge of all billing and reimbursement requirements by Payer. * Continuously receives updates and information regarding challenges and newly revised billing and reimbursement practices to ensure compliance. Ensures daily productivity standards are met and daily billing and re-bill files are cleared in accordance with documented procedure. * Biller – 120 accounts per day. * Collector – 45 accounts per day. * Validator – 80 accounts per day. * Ensures all correspondence, rejected claims and returned mail is worked within 48 hours of receipt during workdays. * Ensures daily EOBs, reports and appeal files are cleared within 48 hours of receipt during workdays. * Ensures business service requests are worked and documented within 24 hours of receipt during workdays. * Reviews and resolves claims that are suspended daily in electronic billing terminals in accordance with PFS procedure. * Works all discount applicable generated reports, providing proper documentation and making necessary corrections within 48 hours of receipt during workdays. * Ensures claims are submitted timely and no filing deadlines are received. Ensures quality standards are met and proper documentation regarding patient accounting records. * Identifies and forwards proper account denial information to the designated departmental liaison. * Dedicates efforts to ensure a proper denial resolution and timely turnaround. * Makes appropriate corrections to the BAR tables to ensure system calculated contractual adjustments are accurate. * Reviews all payments received to verify accuracy by evaluating the claim, account level charge information, contact and payment terms in accordance with Reimbursement Verification Procedure. * Ensures collection efforts are thorough and ethical to accomplish overall departmental objectives related to outstanding balances. Works collaboratively and cohesively with the team to assist in keeping workload evenly distributed. * Works with PFS Managers to assess the educational needs of associates and provides the necessary training and education on transactional processes. * Ensures consistent, open and honest communication with PFS Director and/or Managers regarding findings, recommendations and other financial opportunities. * Attends and participates in daily team briefings, metrics tracking and prompt resolution of Issues, Problems and Opportunities Qualifications High School Diploma Or equivalent. Required Minimum 2 years experience Experience in facility reimbursement (hospital billing, insurance collection, hospital payment validation preferred) and reimbursement verification and/or refunds for government and/or commercial insurances. Required and College education, previous insurance company claims experience and/or health care billing experience may be considered in lieu of hospital experience. Required Physical Demands Standing - Occasionally Walking - Occasionally Sitting - Constantly Lifting - Rarely Carrying - Rarely Pushing - Rarely Pulling - Rarely Climbing - Rarely Balancing - Rarely Stooping - Rarely Kneeling - Rarely Crouching - Rarely Crawling - Rarely Reaching - Rarely Handling - Occasionally Grasping - Occasionally Feeling - Rarely Talking - Constantly Hearing - Constantly Repetitive Motions - Frequently Eye/Hand/Foot Coordination - Frequently Regional One Health is committed to diversity and inclusion. We are an equal opportunity employer including veterans and people with disabilities.

Full job record

Job IDb1543492cbead17578dad780501490aabc5d9a67
Org ID68aac029-d14b-45c8-963b-0939aa977e73
Source ID4c306351-c24d-4217-b233-ac16cf0116e6
Board ID4c306351-c24d-4217-b233-ac16cf0116e6
Providerpaycom
Provider Job Key145055
TitlePatient Account Rep Level II - 100% Remote (5355)
Normalized Title
Statusactive
Activeyes
Location TextPFS Collection - Memphis, TN 38103; 877 Jefferson Ave., Memphis, TN, 38103, USA
DepartmentFinancial Services
Team
Employment Typefull_time
Workplace Typeremote
Remote Policyremote
CountryUnited States
RegionTN
CityMemphis
Salary RawDescription Responsible for the accurate and timely processing of patient accounts related to billing, collections and reimbursements service for The Regional Medical Center in accordance with PFS standards, policies and procedures. Responsible for making the required number and acceptable quality of collection calls per day to obtain the required completion rate. Demonstrates a level of accountability to ensure data and codes are not changed on claims prior to submission. Gathers all information necessary to process patient claims. Ensures that daily productivity standards, billing and re-billing files are met to obtain the required completion rate. What you will do Performs billing, collections and reimbursement services. * Ensures that all required financial/demographic information is secured. * Provides monitoring, follow-up, and research of all assigned patient accounts as required to maintain accurate records pertaining to patient and/or account information. * Provides courteous and professional customer service at all times. Reviews erroneous claims and researches Commercial guidelines to ensure corrections, adjustments, and proper modifications to claims in accordance with documented billing procedures. * Responds to patient and insurance company complaints, correspondence, inquiries and requests for information by analyzing charges and bill and contracted arrangements, determining billing errors. * Contacts clinical departments and HIM to obtain information to determine claim integrity and works with department to resolve claims. * Provides continuous updates and information to PFS management regarding ongoing errors, payer related issues, registration issues and other controllable related activities affecting reimbursement and payment methodology. Maintains an active working knowledge of all Governmental Mandated Regulations as it pertains to claims submission. * Ensures successful implementation of Governmental Regulatory Billing changes, including but not limited to Medicare OPPS effective August 1, 2000. * Performs the necessary research in order to determine proper governmental requirements prior to claims submission. * Collects balance owed from third party payers in accordance with state and federal laws governing collection practices. * Maintains an active working knowledge of all billing and reimbursement requirements by Payer. * Continuously receives updates and information regarding challenges and newly revised billing and reimbursement practices to ensure compliance. Ensures daily productivity standards are met and daily billing and re-bill files are cleared in accordance with documented procedure. * Biller – 120 accounts per day. * Collector – 45 accounts per day. * Validator – 80 accounts per day. * Ensures all correspondence, rejected claims and returned mail is worked within 48 hours of receipt during workdays. * Ensures daily EOBs, reports and appeal files are cleared within 48 hours of receipt during workdays. * Ensures business service requests are worked and documented within 24 hours of receipt during workdays. * Reviews and resolves claims that are suspended daily in electronic billing terminals in accordance with PFS procedure. * Works all discount applicable generated reports, providing proper documentation and making necessary corrections within 48 hours of receipt during workdays. * Ensures claims are submitted timely and no filing deadlines are received. Ensures quality standards are met and proper documentation regarding patient accounting records. * Identifies and forwards proper account denial information to the designated departmental liaison. * Dedicates efforts to ensure a proper denial resolution and timely turnaround. * Makes appropriate corrections to the BAR tables to ensure system calculated contractual adjustments are accurate. * Reviews all payments received to verify accuracy by evaluating the claim, account level charge information, contact and payment terms in accordance with Reimbursement Verification Procedure. * Ensures collection efforts are thorough and ethical to accomplish overall departmental objectives related to outstanding balances. Works collaboratively and cohesively with the team to assist in keeping workload evenly distributed. * Works with PFS Managers to assess the educational needs of associates and provides the necessary training and education on transactional processes. * Ensures consistent, open and honest communication with PFS Director and/or Managers regarding findings, recommendations and other financial opportunities. * Attends and participates in daily team briefings, metrics tracking and prompt resolution of Issues, Problems and Opportunities Qualifications High School Diploma Or equivalent. Required Minimum 2 years experience Experience in facility reimbursement (hospital billing, insurance collection, hospital payment validation preferred) and reimbursement verification and/or refunds for government and/or commercial insurances. Required and College education, previous insurance company claims experience and/or health care billing experience may be considered in lieu of hospital experience. Required Physical Demands Standing - Occasionally Walking - Occasionally Sitting - Constantly Lifting - Rarely Carrying - Rarely Pushing - Rarely Pulling - Rarely Climbing - Rarely Balancing - Rarely Stooping - Rarely Kneeling - Rarely Crouching - Rarely Crawling - Rarely Reaching - Rarely Handling - Occasionally Grasping - Occasionally Feeling - Rarely Talking - Constantly Hearing - Constantly Repetitive Motions - Frequently Eye/Hand/Foot Coordination - Frequently Regional One Health is committed to diversity and inclusion. We are an equal opportunity employer including veterans and people with disabilities.
Salary Min
Salary Max
Salary Currency
Salary Periodday
Source URLhttps://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=145055&clientkey=E208574E271D180B27F578654032D107
Apply URLhttps://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=145055&clientkey=E208574E271D180B27F578654032D107
First Seen At2026-06-10 09:19:48Z
Last Seen At2026-06-20 10:01:08Z
Last Checked At2026-06-20 10:01:08Z
Last Changed At2026-06-10 09:19:48Z
Inactive At
Source Posted At2026-06-09 00:00:00Z
Source Updated At
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Required\\r\\n\\tMinimum 2 years experience Experience in facility reimbursement (hospital billing, insurance collection, hospital payment validation preferred) and reimbursement verification and/or refunds for government and/or commercial insurances. Required and\\r\\n\\tCollege education, previous insurance company claims experience and/or health care billing experience may be considered in lieu of hospital experience. Required\\r\\n\\r\\n\\r\\n\\r\\nPhysical Demands\\r\\n\\r\\n\\r\\n\\tStanding - Occasionally\\r\\n\\tWalking - Occasionally\\r\\n\\tSitting - Constantly\\r\\n\\tLifting - Rarely\\r\\n\\tCarrying - Rarely\\r\\n\\tPushing - Rarely\\r\\n\\tPulling - Rarely\\r\\n\\tClimbing - Rarely\\r\\n\\tBalancing - Rarely\\r\\n\\tStooping - Rarely\\r\\n\\tKneeling - Rarely\\r\\n\\tCrouching - Rarely\\r\\n\\tCrawling - Rarely\\r\\n\\tReaching - Rarely\\r\\n\\tHandling - Occasionally\\r\\n\\tGrasping - Occasionally\\r\\n\\tFeeling - Rarely\\r\\n\\tTalking - Constantly\\r\\n\\tHearing - Constantly\\r\\n\\tRepetitive Motions - Frequently\\r\\n\\tEye/Hand/Foot Coordination - Frequently\\r\\n\\r\\n\\r\\n\\r\\n\\r\\nRegional One Health is committed to diversity and inclusion. We are an equal opportunity employer including veterans and people with disabilities.\\r\\n\",\"experienceRequirements\":\"\\r\\n\\tHigh School Diploma Or equivalent. Required\\r\\n\\tMinimum 2 years experience Experience in facility reimbursement (hospital billing, insurance collection, hospital payment validation preferred) and reimbursement verification and/or refunds for government and/or commercial insurances. Required and\\r\\n\\tCollege education, previous insurance company claims experience and/or health care billing experience may be considered in lieu of hospital experience. Required\\r\\n\\r\\n\\r\\n\\r\\nPhysical Demands\\r\\n\\r\\n\\r\\n\\tStanding - Occasionally\\r\\n\\tWalking - Occasionally\\r\\n\\tSitting - Constantly\\r\\n\\tLifting - Rarely\\r\\n\\tCarrying - Rarely\\r\\n\\tPushing - Rarely\\r\\n\\tPulling - Rarely\\r\\n\\tClimbing - Rarely\\r\\n\\tBalancing - Rarely\\r\\n\\tStooping - Rarely\\r\\n\\tKneeling - Rarely\\r\\n\\tCrouching - Rarely\\r\\n\\tCrawling - Rarely\\r\\n\\tReaching - Rarely\\r\\n\\tHandling - Occasionally\\r\\n\\tGrasping - Occasionally\\r\\n\\tFeeling - Rarely\\r\\n\\tTalking - Constantly\\r\\n\\tHearing - Constantly\\r\\n\\tRepetitive Motions - Frequently\\r\\n\\tEye/Hand/Foot Coordination - Frequently\\r\\n\\r\\n\\r\\n\\r\\n\\r\\nRegional One Health is committed to diversity and inclusion. We are an equal opportunity employer including veterans and people with disabilities.\\r\\n\",\"industry\":\"Financial Services\",\"validThrough\":\"-0001-11-30\",\"workHours\":\"Day\",\"educationRequirements\":\"High School/GED\"}",
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    "qualifications": "<ul>\r\n\t<li>High School Diploma Or equivalent. Required</li>\r\n\t<li>Minimum 2 years experience Experience in facility reimbursement (hospital billing, insurance collection, hospital payment validation preferred) and reimbursement verification and/or refunds for government and/or commercial insurances. Required and</li>\r\n\t<li>College education, previous insurance company claims experience and/or health care billing experience may be considered in lieu of hospital experience. Required</li>\r\n</ul>\r\n\r\n<p><br />\r\n<strong>Physical Demands</strong></p>\r\n\r\n<ul>\r\n\t<li>Standing - Occasionally</li>\r\n\t<li>Walking - Occasionally</li>\r\n\t<li>Sitting - Constantly</li>\r\n\t<li>Lifting - Rarely</li>\r\n\t<li>Carrying - Rarely</li>\r\n\t<li>Pushing - Rarely</li>\r\n\t<li>Pulling - Rarely</li>\r\n\t<li>Climbing - Rarely</li>\r\n\t<li>Balancing - Rarely</li>\r\n\t<li>Stooping - Rarely</li>\r\n\t<li>Kneeling - Rarely</li>\r\n\t<li>Crouching - Rarely</li>\r\n\t<li>Crawling - Rarely</li>\r\n\t<li>Reaching - Rarely</li>\r\n\t<li>Handling - Occasionally</li>\r\n\t<li>Grasping - Occasionally</li>\r\n\t<li>Feeling - Rarely</li>\r\n\t<li>Talking - Constantly</li>\r\n\t<li>Hearing - Constantly</li>\r\n\t<li>Repetitive Motions - Frequently</li>\r\n\t<li>Eye/Hand/Foot Coordination - Frequently</li>\r\n</ul>\r\n\r\n<p><br />\r\n<br />\r\nRegional One Health is committed to diversity and inclusion. We are an equal opportunity employer including veterans and people with disabilities.</p>\r\n",
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    "jobTitle": "Patient Account Rep Level II - 100% Remote (5355)",
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    "locations": "PFS Collection - Memphis, TN 38103",
    "remoteType": "Fully Remote",
    "description": " \r\n\r\nResponsible for the accurate and timely processing of patient accounts related to billing, collections and reimbursements service for The Regiona...",
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