Geek Squad Senior Repair Technician

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      "Value": "<div><span style=\"font-size:12px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">As a Geek Squad Senior Repair Technician (Agent), you&rsquo;ll lend your tech expertise and leadership ability to overseeing technology support at a Best Buy store. You&rsquo;ll train and coach agents in repairs and services in accordance with Geek Squad&rsquo;s high standards and serve as a role model for the team. Your efforts will result in world-class employee and customer experiences while driving exceptional business results. Internally, this role is known as a CIA Agent.<br /><br /><strong>What you&rsquo;ll do</strong></span></span></div><ul><li><div><span style=\"font-size:12px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">Assist other Geek Squad leaders with assigning staff to customer service, device diagnosis, repair, service and follow-up</span></span></div></li><li><div><span style=\"font-size:12px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">Communicate department goals and other important information to team members in a clear, accurate and timely manner</span></span></div></li><li><div><span style=\"font-size:12px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">Work directly with customers to ensure they receive the service they need and to resolve escalated customer service issues</span></span></div></li><li><div><span style=\"font-size:12px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">Provide coaching to agents to develop their customer service and technology repair skills</span></span></div></li><li><div><span style=\"font-size:12px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">Provide ongoing collaboration and answer questions for team members and other store employees to achieve goals and maintain high standards of customer service</span></span></div></li></ul><div><span style=\"font-size:12px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><strong>Basic qualifications</strong></span></span></div><ul><li><div><span style=\"font-size:12px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">1 year of experience in diagnosing and repairing PCs or consumer electronics</span></span></div></li><li><div><span style=\"font-size:12px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">1 year of customer service experience</span></span></div></li><li><div><span style=\"font-size:12px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">1 year of leadership experience, including coaching, training and recognition</span></span></div></li></ul><div><span style=\"font-size:12px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><strong>Preferred qualifications</strong></span></span></div><ul><li><div><span style=\"font-size:12px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">Experience working with Windows operating systems</span></span></div></li></ul><div><span style=\"font-size:12px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><strong>What&rsquo;s in it for you</strong><br /><br />We&rsquo;re committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.<br /><br />Our benefits include:</span></span></div><ul><li><div><span style=\"font-size:12px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">Competitive pay</span></span></div></li><li><div><span style=\"font-size:12px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">Generous employee discount</span></span></div></li><li><div><span style=\"font-size:12px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">Financial savings and retirement resources</span></span></div></li><li><div><span style=\"font-size:12px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">Support for your physical and mental well-being</span></span></div></li></ul><div><span style=\"font-size:12px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><strong>About us</strong><br /><br />As part of the Best Buy team, you&rsquo;ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life &mdash; in our stores, online and in customers&rsquo; homes.<br /><br />Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We&rsquo;re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.&trade;<br /><br />Best Buy is an equal opportunity employer.<br /><br /><strong>Application deadline:</strong> Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.</span></span></div>",
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