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    "ExternalDescriptionStr": "<div style=\"font-style:normal;font-weight:400;margin:0px;padding:0px\">\n <div style=\"margin:0px;padding:0px\">\n  <p><strong>SAP SuccessFactors Support Engineer</strong>&nbsp;</p>\n </div>\n <div style=\"margin:0px;padding:0px\">\n  <p><strong>Role:</strong> SAP SuccessFactors Support Engineer (Recruiting &amp; Onboarding)&nbsp;<br><strong>Location:</strong> Offshore (Preferred: Hyderabad, India) / Nearshore (Romania, Poland)&nbsp;<br><strong>Experience:</strong> 4–8+ years&nbsp;</p>\n </div>\n <div style=\"margin:0px;padding:0px\">\n  <p><strong>Role Summary</strong>&nbsp;</p>\n </div>\n <div style=\"margin:0px;padding:0px\">\n  <p>We are seeking an SAP SuccessFactors professional to provide application support for an existing live SAP SuccessFactors environment, primarily covering Recruiting and Onboarding modules. The role will focus on ticket resolution, change requests, user support, and minor enhancements. The selected candidate may also have an opportunity to participate in a future migration/implementation project involving SAP SuccessFactors Smart Recruiting.&nbsp;</p>\n </div>\n <div style=\"margin:0px;padding:0px\">\n  <p><strong>Key Responsibilities</strong>&nbsp;</p>\n </div>\n <div style=\"margin:0px;padding:0px\">\n  <ul>\n   <li>Provide L2/L3 support for SAP SuccessFactors Recruiting and Onboarding modules.&nbsp;&nbsp;</li>\n  </ul>\n </div>\n <div style=\"margin:0px;padding:0px\">\n  <ul>\n   <li>Manage and resolve incidents, service requests, and change requests within agreed SLAs.&nbsp;&nbsp;</li>\n  </ul>\n </div>\n <div style=\"margin:0px;padding:0px\">\n  <ul>\n   <li>Analyze, troubleshoot, and resolve application issues.&nbsp;&nbsp;</li>\n  </ul>\n </div>\n <div style=\"margin:0px;padding:0px\">\n  <ul>\n   <li>Perform configuration changes and minor enhancements as required.&nbsp;&nbsp;</li>\n  </ul>\n </div>\n <div style=\"margin:0px;padding:0px\">\n  <ul>\n   <li>Work closely with business users and HR stakeholders to understand support needs.&nbsp;&nbsp;</li>\n  </ul>\n </div>\n <div style=\"margin:0px;padding:0px\">\n  <ul>\n   <li>Participate in testing, release management, and production support activities.&nbsp;&nbsp;</li>\n  </ul>\n </div>\n <div style=\"margin:0px;padding:0px\">\n  <ul>\n   <li>Maintain documentation, knowledge articles, and support procedures.&nbsp;&nbsp;</li>\n  </ul>\n </div>\n <div style=\"margin:0px;padding:0px\">\n  <ul>\n   <li>Support integration-related issues involving SuccessFactors modules.&nbsp;&nbsp;</li>\n  </ul>\n </div>\n <div style=\"margin:0px;padding:0px\">\n  <ul>\n   <li>Contribute to future SAP SuccessFactors Smart Recruiting migration/implementation initiatives.&nbsp;&nbsp;</li>\n  </ul>\n </div>\n <div style=\"margin:0px;padding:0px\">\n  <p><strong>Must-Have Skills</strong>&nbsp;</p>\n </div>\n <div style=\"margin:0px;padding:0px\">\n  <ul>\n   <li>Hands-on experience supporting SAP SuccessFactors Recruiting and Onboarding modules.&nbsp;&nbsp;</li>\n  </ul>\n </div>\n <div style=\"margin:0px;padding:0px\">\n  <ul>\n   <li>Experience in application support, ticket management, and production support environments.&nbsp;&nbsp;</li>\n  </ul>\n </div>\n <div style=\"margin:0px;padding:0px\">\n  <ul>\n   <li>Strong understanding of SuccessFactors configuration and troubleshooting.&nbsp;&nbsp;</li>\n  </ul>\n </div>\n <div style=\"margin:0px;padding:0px\">\n  <ul>\n   <li>Experience handling incidents, service requests, and change requests.&nbsp;&nbsp;</li>\n  </ul>\n </div>\n <div style=\"margin:0px;padding:0px\">\n  <ul>\n   <li>Ability to work independently in a global support model.&nbsp;&nbsp;</li>\n  </ul>\n </div>\n</div>\n<div style=\"font-style:normal;font-weight:400;margin:0px;padding:0px\">\n <div style=\"margin:0px;padding:0px\">\n  <ul>\n   <li>Strong communication and stakeholder management skills.&nbsp;&nbsp;</li>\n  </ul>\n </div>\n <div style=\"margin:0px;padding:0px\">\n  <p><strong>Good-to-Have Skills</strong>&nbsp;</p>\n </div>\n <div style=\"margin:0px;padding:0px\">\n  <ul>\n   <li>SAP SuccessFactors certification(s).&nbsp;&nbsp;</li>\n  </ul>\n </div>\n <div style=\"margin:0px;padding:0px\">\n  <ul>\n   <li>Experience with SuccessFactors implementation projects.&nbsp;&nbsp;</li>\n  </ul>\n </div>\n <div style=\"margin:0px;padding:0px\">\n  <ul>\n   <li>Experience in Smart Recruiters / SAP SuccessFactors Smart Recruiting.&nbsp;&nbsp;</li>\n  </ul>\n </div>\n <div style=\"margin:0px;padding:0px\">\n  <ul>\n   <li>Knowledge of HR processes and talent acquisition workflows.&nbsp;&nbsp;</li>\n  </ul>\n </div>\n <div style=\"margin:0px;padding:0px\">\n  <ul>\n   <li>Exposure to integrations between SuccessFactors and other HR systems.&nbsp;&nbsp;</li>\n  </ul>\n </div>\n <div style=\"margin:0px;padding:0px\">\n  <p><strong>Candidate Profile</strong>&nbsp;</p>\n </div>\n <div style=\"margin:0px;padding:0px\">\n  <ul>\n   <li>Comfortable working in a support-focused role rather than a pure greenfield implementation role.&nbsp;&nbsp;</li>\n  </ul>\n </div>\n <div style=\"margin:0px;padding:0px\">\n  <ul>\n   <li>Open to supporting an existing production environment while contributing to future transformation initiatives.&nbsp;&nbsp;</li>\n  </ul>\n </div>\n <div style=\"margin:0px;padding:0px\">\n  <ul>\n   <li>Strong customer-facing communication skills and ability to work with global stakeholders.&nbsp;&nbsp;</li>\n  </ul>\n </div>\n <div style=\"margin:0px;padding:0px\">\n  <p><strong>Screening Criteria</strong>&nbsp;</p>\n </div>\n <div style=\"margin:0px;padding:0px\">\n  <p><strong>Must Have</strong>&nbsp;</p>\n </div>\n <div style=\"margin:0px;padding:0px\">\n  <ol>\n   <li>SuccessFactors Recruiting support experience.&nbsp;&nbsp;</li>\n  </ol>\n </div>\n <div style=\"margin:0px;padding:0px\">\n  <ol>\n   <li>SuccessFactors Onboarding support experience.&nbsp;&nbsp;</li>\n  </ol>\n </div>\n <div style=\"margin:0px;padding:0px\">\n  <ol>\n   <li>Incident/Change Request management.&nbsp;&nbsp;</li>\n  </ol>\n </div>\n <div style=\"margin:0px;padding:0px\">\n  <ol>\n   <li>Production support/L2-L3 support background.&nbsp;&nbsp;</li>\n  </ol>\n </div>\n <div style=\"margin:0px;padding:0px\">\n  <p><strong>Preferred</strong>&nbsp;</p>\n </div>\n <div style=\"margin:0px;padding:0px\">\n  <ol>\n   <li>SuccessFactors certification.&nbsp;&nbsp;</li>\n  </ol>\n </div>\n <div style=\"margin:0px;padding:0px\">\n  <ol>\n   <li>Smart Recruiting exposure.&nbsp;&nbsp;</li>\n  </ol>\n </div>\n</div>\n<div style=\"font-style:normal;font-weight:400;margin:0px;padding:0px\">\n <div style=\"margin:0px;padding:0px\">\n  <ol>\n   <li>Previous implementation experience.&nbsp;&nbsp;</li>\n  </ol>\n </div>\n <div style=\"margin:0px;padding:0px\">\n  <ol>\n   <li>HR domain knowledge.&nbsp;&nbsp;</li>\n  </ol>\n </div>\n</div>",
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