Customer Service Representative

{
  "content_hash": "56ac8acb67f378c1b655e290872a87de44601d523786ee0dc8df5c47fcbc80cf",
  "source_hash": "bd3048cd23d15bcd5da8fede4d05f241d7ad83a9b7da70002d028b04a9c75fa0",
  "last_changed_at": "2026-05-31T17:46:03.500Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "NHQ, Lees Summit, Missouri",
    "city": "Lees Summit",
    "region": "MO",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": 18,
  "salary_min": 16,
  "inferred_at": "2026-06-06T10:55:42.001Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "NHQ, Lees Summit, Missouri",
      "city": "Lees Summit",
      "region": "MO",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": "hour",
  "workplace_type": "on_site",
  "salary_currency": "USD"
}

{}

{
  "id": "511668",
  "job": {
    "id": "518184",
    "division": {
      "id": "9710",
      "name": "Aspen Contracting- NHQ"
    },
    "department": {
      "id": "58398",
      "name": "Customer Service"
    },
    "requisition_id": "CSR-NHQ",
    "structure_custom_group_one": null
  },
  "url": "https://roofsbyaspen.pinpointhq.com/en/postings/b571ee21-de3d-4321-82a0-935fe484e8d0",
  "path": "/en/postings/b571ee21-de3d-4321-82a0-935fe484e8d0",
  "title": "Customer Service Representative ",
  "benefits": "<ul><li><!--block-->Healthcare (eligible 1st of the month following 60 days of employment)</li><li><!--block-->401K (eligible first of the next quarter after one year of employment)</li></ul>",
  "location": {
    "id": "53703",
    "city": "Lees Summit",
    "name": "NHQ",
    "province": "Missouri",
    "postal_code": "64064"
  },
  "deadline_at": null,
  "description": "<h2><!--block--><strong>Customer Service Representative (Full-Time)</strong></h2><div><!--block--><strong>Lee’s Summit, MO</strong><br> <strong>Monday–Friday | 6:30 AM – 3:30 PM</strong><br> <strong>$16–$18/hr (based on experience)</strong></div><h3><!--block--><strong>About the Role</strong></h3><div><!--block-->We’re looking for someone who is <strong>organized, responsive, and comfortable on the phone</strong> to join our team in a customer-facing office support role.<br><br></div><div><!--block-->This position is the <strong>first point of contact</strong> for customers and plays a key role in keeping communication clear, handling inquiries, and supporting internal teams with project coordination and paperwork.</div>",
  "compensation": "$16.00 - $18.00 / hour",
  "reporting_to": "",
  "workplace_type": "onsite",
  "benefits_header": "Benefits",
  "employment_type": "full_time",
  "workplace_type_text": "Onsite",
  "compensation_maximum": 18,
  "compensation_minimum": 16,
  "compensation_visible": true,
  "employment_type_text": "Full Time",
  "key_responsibilities": "<ul><li><!--block-->Serve as the <strong>first point of contact</strong> for customers</li><li><!--block-->Handle <strong>inbound and outbound calls</strong> (toll-free and direct)</li><li><!--block-->Respond to customer inquiries quickly and professionally</li><li><!--block-->Resolve questions and concerns</li><li><!--block-->Perform customer verification</li><li><!--block-->Route requests and unresolved issues to the appropriate team</li><li><!--block-->Track and document customer interactions, comments, and concerns</li><li><!--block-->Maintain and update customer records and databases</li><li><!--block-->Coordinate with internal departments and employees</li><li><!--block-->Support project approvals and paperwork processing</li><li><!--block-->Process payments (ACH, credit card, deposits, etc.)</li><li><!--block-->Use T-Mobile Dialpad for communication</li></ul>",
  "compensation_currency": "USD",
  "compensation_frequency": "hour",
  "skills_knowledge_expertise": "<ul><li><!--block-->1+ years of <strong>phone-based customer service or administrative experience</strong></li><li><!--block-->1+ years working in a <strong>professional office environment</strong></li><li><!--block-->Experience with <strong>Microsoft Word and Excel</strong></li></ul><div><!--block--><strong>Key traits:</strong>Willing to learn</div><ul><li><!--block-->Strong multitasker</li><li><!--block-->Clear communication and phone presence</li><li><!--block-->Upbeat and personable</li></ul><div><!--block--><br></div>",
  "key_responsibilities_header": "What You’ll Be Doing",
  "skills_knowledge_expertise_header": "What We’re Looking For"
}