Support Engineer

About Reducto Reducto is the agentic document platform for leading AI teams who demand enterprise performance at scale. We provide a comprehensive toolkit for working with documents the way a human would, combining custom in-house and leading frontier models to power efficient and accurate document workflows. We’ve grown rapidly, increasing revenue 8x year over year and partnering with hundreds of companies, from leading AI teams like Harvey, Vanta, and Scale, to enterprise customers across FAANG and top trading firms. Reducto has raised over $100M from world-class investors including a16z, Benchmark, and First Round Capital. We would love to meet you if you: Communicate clearly and empathetically with developers and non-technical users. Are excellent at systematic debugging (HTTP, JSON, auth, retries, idempotency, webhooks). Are comfortable reading/writing code (Python or TypeScript preferred) to create minimal repros. Have strong product sense: you don't just fix symptoms — you propose changes that eliminate whole classes of issues. Thrive in a high-ownership, early-stage environment and bias toward action. The core work will include: Be the front line for developers using Reducto's API — triage, reproduce, and resolve issues across auth, webhooks, rate limits, schema/field extraction, and SDKs. Own the debugging loop end-to-end — capture great repros, dig through logs/metrics, file crisp bug reports, and drive fixes across Engineering. Build durable support processes — write playbooks, macros, and self-serve docs; instrument queues and SLAs; tighten feedback loops so issues don't repeat. Use AI to move faster — summarize long logs, cluster similar tickets, propose replies, and draft docs; measure where AI assists actually reduce time-to-resolution. Champion the developer experience — spot rough edges in our API, docs, and tooling; partner with Engineering and Product on roadmap fixes and quality-of-life improvements. Bonus points if you: Have supported API-first or developer-tooling products. Have used observability stacks (logs/metrics/traces) and basic SQL to investigate issues. Have worked with AWS primitives (S3, IAM, CloudFront) or document/OCR/LLM pipelines. Have experience applying LLMs to customer-support workflows (classification, summarization, reply suggestions). This is an in person role at our office in SF. We’re an early stage company which means that the role requires working hard and moving quickly. Please only apply if that excites you. Benefits at Reducto At Reducto, we’re invested in the well-being and growth of our team. Here’s what we currently offer: Unlimited PTO: We believe great work requires recharging Lunch: Receive a free lunch to eat with your teammates daily at the office Reimbursed Transportation: Provide us with your receipts and we’ll take care of the costs Insurance: Generous health insurance covering medical, dental, and vision Health and Wellness Budget: We provide up to $150/mo reimbursement for health and wellness spending, such as gym memberships, fitness classes, or similar Parental Leave: Work with us to build a leave schedule that works for you and your family Reducto is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law.

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