Food and Beverage Guest Experience Supervisor

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    "datePosted": "2024-06-06T08:27:43.359Z",
    "description": "<h2>What you'll bring to the team</h2>\n<p></p>\n<p> </p>\n<h3>🌟 What you'll bring to the team</h3>\n<p>At Madame Tussauds Hollywood, we don’t just create moments—we create celebrity-worthy experiences.</p>\n<p> </p>\n<p>We’re looking for a Food & Beverage Guest Experience Supervisor who can lead with confidence, thrive in a fast-paced environment, and deliver standout service that matches the energy of Hollywood itself.</p>\n<p> </p>\n<p>If you’re someone who stays cool under pressure, leads from the front, and knows how to turn busy shifts into seamless experiences, this role is for you.</p>\n<h2>Qualifications & Experience</h2>\n<h3>🎬 About the Role</h3>\n<p>As a Supervisor, you’ll take center stage in leading daily food & beverage operations—ensuring smooth service, supporting your team, and delivering exceptional guest experiences.</p>\n<p> </p>\n<p>You’ll spend the majority of your time as Manager on Duty, owning the floor, guiding your team, and making real-time decisions that keep everything running like a well-produced show.</p>\n<p> </p>\n<h3>🛠️ What you’ll be doing</h3>\n<ul>\n <li>Lead daily food & beverage operations to ensure smooth, efficient service</li>\n <li>Act as Manager on Duty, overseeing up to 80% of your shift</li>\n <li>Manage staffing, breaks, and shift coverage to support business needs</li>\n <li>Oversee service flow between front and back of house</li>\n <li>Maintain high standards of cleanliness, food safety, and compliance</li>\n <li>Handle guest concerns with professionalism and urgency</li>\n <li>Train, coach, and develop team members to deliver exceptional service</li>\n <li>Lead pre-shift briefings to align the team on priorities and goals</li>\n <li>Support inventory management, cost control, and sales-driving initiatives</li>\n <li>Oversee cash handling, reporting, and end-of-shift procedures</li>\n <li>Create a positive, energetic, and accountable team culture</li>\n</ul>\n<h3>🎓 What we’re looking for</h3>\n<ul>\n <li>Minimum 2 years of food & beverage or restaurant leadership experience</li>\n <li>Strong leadership and communication skills</li>\n <li>Proven ability to manage high-volume service environments</li>\n <li>Experience with POS systems and inventory/sales tracking</li>\n <li>A guest-first mindset with a passion for hospitality</li>\n <li>Ability to stay calm, professional, and solution-oriented under pressure</li>\n <li>Food safety certification (or ability to obtain within 30 days)</li>\n</ul>\n<h2>Benefits</h2>\n<p><strong>🎉 Benefits of Joining Merlin Entertainments! 🎉</strong></p>\n<p>🎢 Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. 🎡🏆 Recognition Programs and Rewards: Celebrate your achievements and hard work!💼 401(k) Program: Save for the future with company matching contributions.📚 Tuition Reimbursement Programs: Get support for further education and career growth.🚀 Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!</p>\n<p>Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! 🌟✨</p>\n<p></p>\n<h2>Pay Range</h2>Compensation between USD $26.89/Hr.-USD $28.81/Hr.",
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