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Customer Care Specialist I (part-time)

B34725d2 D01c 4c1f 9509 138ac0d698d4 19000101 000001 · Office - Des Moines, IA , West Des Moines, IA, US, West Des Moines, IA · Deleted · ADP Workforce Now Recruiting

Job facts

FieldValue
CompanyB34725d2 D01c 4c1f 9509 138ac0d698d4 19000101 000001
TitleCustomer Care Specialist I (part-time)
Normalized title-
Department / team-
Location- Des Moines, IA, United States
Work model-
Employment typePart Time
Salary-
Statusdeleted
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-04-15 / 2026-05-31
Changed / last seen2026-06-04 / 2026-06-02

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PageWhat it containsOpen
Company jobsActive postings from B34725d2 D01c 4c1f 9509 138ac0d698d4 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in - Des Moines.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyB34725d2 D01c 4c1f 9509 138ac0d698d4 19000101 000001
Source7e7e3fbe-70c0-455a-bae2-bf3c165d7b94
ATS providerADP Workforce Now Recruiting

Description

*Interested candidates must be able to work Monday-Friday, 3pm-7pm CST or 11am-3pm CST* POSITION DESCRIPTION The Customer Care Specialist handles inbound/outbound calls, email, and/or chats from program participants by answering their questions and providing support efficiently and successfully. This position cares for the brand of our clients in every interaction as well as ITA Group’s commitment to excellence. ACCOUNTABILITIES & PERFORMANCE EXPECTATIONS Handle inbound and outbound calls, emails, and/or chats from program participants of multiple clients regarding participant questions, challenges, and service needs ensuring all customer inquiries are handled efficiently and effectively. Answer all participant inquiries in a friendly and welcoming manner. Offer feedback to manager for improving customer satisfaction. Successfully complete and maintain all level 1 training objectives and performance goals. Use active listening skills and questioning techniques to support effective communication. Take ownership of every participant interaction, ensuring proper follow up is given and participant satisfaction is attained when it is necessary to assign a task to other ITA Group personnel. Document inbound/outbound inquiries on appropriate software systems and participant records when applicable in a timely and accurate manner. Utilize available resources to research participant requests, inquiries and problems. Interact with other ITA Group departments to investigate issues before obtaining management involvement. May assist in the implementation of new incentive, recognition, and travel (or miscellaneous programs) by thoroughly reviewing the CRM platform and recommending appropriate changes. Work with the Manager and QA Analyst to ensure recommended and approved changes are implemented. Spend idle time between inquiries working productively by performing other tasks assigned by the Manager, or researching industry information on the performance marketing industry and travel destinations that will improve department knowledge and skill level. Understand the impact of attitude in handling inquiries professionally. Be proactive within the working environment and work with the manager/team to ensure the workplace is conducive to positive moral, individual style, quality, creativity, and teamwork. Strive to become recognized as an expert in your role by consistently improving position knowledge. Comply with policies, procedures, and other internal controls prohibiting any unfair, deceptive, or abusive practices in service calls and any other interactions with customers. POSITION REQUIREMENTS Associates or Bachelor’s degree preferred OR one to two years of customer service experience, preferably in the performance marketing or service-related industry. Effective organizational and time management skills. Excellent problem-solving and decision making skills with the ability to think quickly. Professional demeanor with a strong work ethic & conscientiousness. Ability to utilize various Windows based software applications. Ability to type 40 wpm. Ability to identify and resolve more complex problems and exercise sound judgment within established guidelines. Ability to establish and maintain positive working relationships with internal/external employees, participants, vendors or other contacts. Ability to handle multiple interruptions and adjustments to priorities throughout the day. Effective oral and written communication skills, including the ability to clearly express thoughts to others and exchange information. Must be able to work effectively within a team environment. Excellent listening skills. Ability to effectively communicate with diverse, irate or other disgruntled individuals calmly and effectively within the team. Ability to listen, understand and respond to external and internal customers’ needs in a timely manner; customer service experience in a service-related industry preferred. Ability to work the time necessary to complete projects and/or meet deadlines. To perform this job successfully, an individual must be able to complete each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. ITA Group, Inc. is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the Company will consider reasonable accommodations for qualified individuals with disabilities and encourage prospective employees and incumbents to discuss potential accommodations with the Company.

Full job record

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Org ID274eedcf-cf12-4e76-b4b1-fb836de40ddc
Source ID7e7e3fbe-70c0-455a-bae2-bf3c165d7b94
Board ID7e7e3fbe-70c0-455a-bae2-bf3c165d7b94
Provideradp_workforcenow
Provider Job Key586435
TitleCustomer Care Specialist I (part-time)
Normalized Title—
Statusdeleted
Activeno
Location TextOffice - Des Moines, IA , West Des Moines, IA, US, West Des Moines, IA
Department—
Team—
Employment Typepart_time
Workplace Type—
Remote Policy—
CountryUnited States
RegionIA
City- Des Moines
Salary Raw—
Salary Min—
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Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=b34725d2-d01c-4c1f-9509-138ac0d698d4&ccId=19000101_000001&lang=en_US&type=JS&jobId=586435&jwId=9201655181549_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=b34725d2-d01c-4c1f-9509-138ac0d698d4&ccId=19000101_000001&lang=en_US&type=JS&jobId=586435&jwId=9201655181549_1
First Seen At2026-05-31 18:40:06Z
Last Seen At2026-06-02 09:04:59Z
Last Checked At2026-06-04 09:08:25Z
Last Changed At2026-06-04 09:08:25Z
Inactive At2026-06-04 09:08:25Z
Source Posted At2026-04-15 19:16:00Z
Source Updated At—
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Extensions
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    "requisitionDescription": "<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:12.0pt;background:white;'><strong data-pasted=\"true\"><u>*Interested candidates must be able to work Monday-Friday, 3pm-7pm CST or 11am-3pm CST*</u></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:12.0pt;background:white;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:12.0pt;background:white;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:12.0pt;background:white;' id=\"isPasted\"><strong><span style='font-size:13px;font-family:\"Verdana\",sans-serif;color:black;'>POSITION DESCRIPTION</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-size:12px;line-height:107%;font-family:\"Verdana\",sans-serif;'>The Customer Care Specialist handles inbound/outbound calls, email, and/or chats from program participants by answering their questions and providing support efficiently and successfully. This position cares for the brand of our clients in every interaction as well as ITA Group&rsquo;s commitment to excellence.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><strong><span style='font-size:13px;font-family:\"Verdana\",sans-serif;color:black;'>&nbsp;</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:12.0pt;background:white;'><strong><span style='font-size:13px;font-family:\"Verdana\",sans-serif;color:black;'>ACCOUNTABILITIES &amp; PERFORMANCE EXPECTATIONS&nbsp;</span></strong></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Verdana\",sans-serif;font-size:12px;'>Handle inbound and outbound calls, emails, and/or chats from program participants of multiple clients regarding participant questions, challenges, and service needs ensuring all customer inquiries are handled efficiently and effectively.&nbsp;</span><span style='font-size:12px;font-family:\"Verdana\",sans-serif;'>&nbsp;</span></li></ul></div><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Verdana\",sans-serif;font-size:12px;'>Answer all participant inquiries in a friendly and welcoming manner.</span><span style='font-size:12px;font-family:\"Verdana\",sans-serif;'>&nbsp;</span></li></ul></div><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Verdana\",sans-serif;font-size:12px;'>Offer feedback to manager for improving customer satisfaction.</span><span style='font-size:12px;font-family:\"Verdana\",sans-serif;'>&nbsp;</span></li></ul></div><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Verdana\",sans-serif;font-size:12px;'>Successfully complete and maintain all level 1 training objectives and performance goals.</span><span style='font-size:12px;font-family:\"Verdana\",sans-serif;color:red;'>&nbsp;</span></li></ul></div><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Verdana\",sans-serif;font-size:12px;'>Use active listening skills and questioning techniques to support effective communication. &nbsp;Take ownership of every participant interaction, ensuring proper follow up is given and participant satisfaction is attained when it is necessary to assign a task to other ITA Group personnel. &nbsp;</span><span style='font-size:12px;font-family:\"Verdana\",sans-serif;'>&nbsp;</span></li></ul></div><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Verdana\",sans-serif;font-size:12px;'>Document inbound/outbound inquiries on appropriate software systems and participant records when applicable in a timely and accurate manner. &nbsp;</span><span style='font-size:12px;font-family:\"Verdana\",sans-serif;'>&nbsp;</span></li></ul></div><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Verdana\",sans-serif;font-size:12px;'>Utilize available resources to research participant requests, inquiries and problems. &nbsp;Interact with other ITA Group departments to investigate issues before obtaining management involvement.</span><span style='font-size:12px;font-family:\"Verdana\",sans-serif;'>&nbsp;</span></li></ul></div><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Verdana\",sans-serif;font-size:12px;'>May assist in the implementation of new incentive, recognition, and travel (or miscellaneous programs) by thoroughly reviewing the CRM platform and recommending appropriate changes. &nbsp;Work with the Manager and QA Analyst to ensure recommended and approved changes are implemented. &nbsp;</span><span style='font-size:12px;font-family:\"Verdana\",sans-serif;'>&nbsp;</span></li></ul></div><ul style=\"list-style-type: disc;\"><li><span style='font-family:\"Verdana\",sans-serif;font-size:12px;'>Spend idle time between inquiries working productively by performing other tasks assigned by the Manager, or researching industry information on the performance marketing industry and travel destinations that will improve department knowledge and skill level. &nbsp;&nbsp;<br>&nbsp;</span></li><li><span style='font-family:\"Verdana\",sans-serif;font-size:12px;'>Understand the impact of attitude in handling inquiries professionally. &nbsp;</span><span style='font-size:12px;font-family:\"Verdana\",sans-serif;'>&nbsp;</span></li></ul><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Verdana\",sans-serif;font-size:12px;'>Be proactive within the working environment and work with the manager/team to ensure the workplace is conducive to positive moral, individual style, quality, creativity, and teamwork.</span><span style='font-size:12px;line-height:107%;font-family:\"Verdana\",sans-serif;'>&nbsp;</span></li></ul></div><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Verdana\",sans-serif;font-size:12px;'>Strive to become recognized as an expert in your role by consistently improving position knowledge.</span><span style='font-size:12px;font-family:\"Verdana\",sans-serif;'>&nbsp;</span></li></ul></div><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Verdana\",sans-serif;font-size:12px;'>Comply with policies, procedures, and other internal controls prohibiting any unfair, deceptive, or abusive practices in service calls and any other interactions with customers.</span><strong><span style='font-size:13px;font-family:\"Verdana\",sans-serif;color:black;'> </span></strong></li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:12.0pt;background:white;'><strong><span style='font-size:13px;font-family:\"Verdana\",sans-serif;color:black;'>&nbsp;</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:12.0pt;background:white;'><strong><span style='font-size:13px;font-family:\"Verdana\",sans-serif;color:black;'>&nbsp;</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:12.0pt;background:white;'><strong><span style='font-size:13px;font-family:\"Verdana\",sans-serif;color:black;'>POSITION REQUIREMENTS</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:12.0pt;background:white;'><strong><span style='font-size:13px;font-family:\"Verdana\",sans-serif;color:black;'>&nbsp;</span></strong></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Verdana\",sans-serif;font-size:12px;'>Associates or Bachelor&rsquo;s degree preferred OR one to two years of customer service experience, preferably in the performance marketing or service-related industry.</span><span style='font-size:12px;line-height:107%;font-family:\"Verdana\",sans-serif;'>&nbsp;</span></li></ul></div><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Verdana\",sans-serif;font-size:12px;'>Effective organizational and time management skills. &nbsp;&nbsp;</span><span style='font-size:12px;font-family:\"Verdana\",sans-serif;'>&nbsp;</span></li></ul></div><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Verdana\",sans-serif;font-size:12px;'>Excellent problem-solving and decision making skills with the ability to think quickly.</span><span style='font-size:12px;line-height:107%;font-family:\"Verdana\",sans-serif;'>&nbsp;</span></li></ul></div><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Verdana\",sans-serif;font-size:12px;'>Professional demeanor with a strong work ethic &amp; conscientiousness.</span><span style='font-size:12px;line-height:107%;font-family:\"Verdana\",sans-serif;'>&nbsp;</span></li></ul></div><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Verdana\",sans-serif;font-size:12px;'>Ability to utilize various Windows based software applications.</span><span style='font-size:12px;font-family:\"Verdana\",sans-serif;'>&nbsp;</span></li></ul></div><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Verdana\",sans-serif;font-size:12px;'>Ability to type 40 wpm.</span><span style='font-size:12px;font-family:\"Verdana\",sans-serif;'>&nbsp;</span></li></ul></div><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 3.5px;\"><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Verdana\",sans-serif;font-size:12px;'>Ability to identify and resolve more complex problems and exercise sound judgment within established guidelines.</span><span style='font-size:12px;font-family:\"Verdana\",sans-serif;'>&nbsp;</span></li></ul></div><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 3.5px;\"><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Verdana\",sans-serif;font-size:12px;'>Ability to establish and maintain positive working relationships with internal/external employees, participants, vendors or other contacts.</span><span style='font-size:12px;font-family:\"Verdana\",sans-serif;'>&nbsp;</span></li></ul></div><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 3.5px;\"><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Verdana\",sans-serif;font-size:12px;'>Ability to handle multiple interruptions and adjustments to priorities throughout the day.</span><span style='font-size:12px;line-height:107%;font-family:\"Verdana\",sans-serif;'>&nbsp;</span></li></ul></div><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 3.5px;\"><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Verdana\",sans-serif;font-size:12px;'>Effective oral and written communication skills, including the ability to clearly express thoughts to others and exchange information. &nbsp;Must be able to work effectively within a team environment.</span><span style='font-size:12px;font-family:\"Verdana\",sans-serif;'>&nbsp;</span></li></ul></div><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Verdana\",sans-serif;font-size:12px;'>Excellent listening skills.</span><span style='font-size:12px;font-family:\"Verdana\",sans-serif;'>&nbsp;</span></li></ul></div><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Verdana\",sans-serif;font-size:12px;'>Ability to effectively communicate with diverse, irate or other disgruntled individuals calmly and effectively within the team.&nbsp;</span><span style='font-size:12px;font-family:\"Verdana\",sans-serif;'>&nbsp;</span></li></ul></div><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Verdana\",sans-serif;font-size:12px;'>Ability to listen, understand and respond to external and internal customers&rsquo; needs in a timely manner; customer service experience in a service-related industry preferred.</span><span style='font-size:12px;font-family:\"Verdana\",sans-serif;'>&nbsp;</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Verdana\",sans-serif;font-size:12px;'>Ability to work the time necessary to complete projects and/or meet deadlines.</span><span style='font-size:12px;font-family:\"Verdana\",sans-serif;'>&nbsp;</span></li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;text-indent:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-size:12px;font-family:\"Verdana\",sans-serif;'>&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;text-indent:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-size:12px;font-family:\"Verdana\",sans-serif;'>To perform this job successfully, an individual must be able to complete each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;text-indent:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><br></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin-top:5.0pt;margin-right:0in;margin-bottom:5.0pt;margin-left:0in;' id=\"isPasted\"><span style='font-size:12px;font-family:\"Verdana\",sans-serif;'>ITA Group, Inc. is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the Company will consider reasonable accommodations for qualified individuals with disabilities and encourage prospective employees and incumbents to discuss potential accommodations with the Company.</span></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>\n",
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