Specialist I, Operations

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    "requisitionDescription": "<div><p style=\"margin-left:0in;\" data-pasted=\"true\"><strong>The Role:</strong></p><p style=\"margin-left:0in;\">The successful candidate must support customer tasks via ticket requests and perform external/internal equipment installations. Monitor facility systems for critical alarms and perform facility/security walkthroughs. Work with Service Management Executives for sales and customer audits.</p><p style=\"margin-left:0in;\"><strong>Responsibilities:</strong></p><ul type=\"disc\"><li style=\"margin-left:0in;\">Assist with technology installation to include securing of cabinets, racking of equipment, and cabling of devices</li><li style=\"margin-left:0in;\">Assist with building Windows-based operating systems and device configuration</li><li style=\"margin-left:0in;\">Provide on-site customer service to clients while working within the data center</li><li style=\"margin-left:0in;\">Understand and follow defined standard operating procedures</li><li style=\"margin-left:0in;\">Respond to and update tickets in accordance with department procedures</li><li style=\"margin-left:0in;\">Issue problem, change, and request tickets when necessary for infrastructure and customer environments</li><li style=\"margin-left:0in;\">Perform data center walk-through during each shift to check for abnormal conditions, such as unlocked cabinets/cages, unlocked PDUs, audible/visual alarms on equipment</li><li style=\"margin-left:0in;\">Must work holidays that fall on scheduled shifts, have the flexibility to work extra shifts as required by management</li><li style=\"margin-left:0in;\">Understand the facility support systems (power, HVAC, fire detection/suppression, security); respond to alarms in accordance with department procedures</li><li style=\"margin-left:0in;\">Work supportively with colleagues, operating in a manner that is consistent with 11:11&rsquo;s Code of Business Ethics and Company Values&nbsp;</li><li style=\"margin-left:0in;\">Responsibly receive, transmit, and handle company data and information per Company data handling agreements, work procedures and policies</li><li style=\"margin-left:0in;\">Review and follow company policies and guidelines, data privacy practices, including annual compliance training certification and policy acknowledgements&nbsp;</li><li style=\"margin-left:0in;\">Additional duties as assigned</li></ul><p style=\"margin-left:0in;\"><strong>Requirements</strong></p><ul type=\"disc\"><li style=\"margin-left:0in;\">Data Center experience</li><li style=\"margin-left:0in;\">Service Now/Secure Site Access experience</li><li style=\"margin-left:0in;\">Microsoft tools experience (office/word/excel/outlook etc)</li><li style=\"margin-left:0in;\">Network knowledge</li><li style=\"margin-left:0in;\">Visio experience</li><li style=\"margin-left:0in;\">Flexible with hours/days when needed</li><li style=\"margin-left:0in;\">Willing to cross train</li><li style=\"margin-left:0in;\">Must be legally eligible to work without visa sponsorship</li></ul><p style=\"margin-left:0in;\">To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.</p><p style=\"margin-left:0in;\"><strong>Compensation and Benefits at 11:11 Systems</strong></p><p style=\"margin-left:0in;\">The base salary for this role ranges from $ 45,000 to $ 65,000.&nbsp;<br>&nbsp;<br>&nbsp;These ranges are informed by market data, internal equity, and qualifications required by job level. Actual pay is based on multiple factors, including skills, experience, certifications, and location.&nbsp;<br>&nbsp;<br>&nbsp;Individuals may also be eligible for variable incentives such as bonuses or sales commissions, which are also based on level and position within the organization. Additional company-sponsored benefits include, but are not limited to:</p><ul type=\"disc\"><li style=\"margin-left:0in;\">Comprehensive healthcare plan options</li><li style=\"margin-left:0in;\">Retirement plan with company match</li><li style=\"margin-left:0in;\">Life, other supplemental insurances</li><li style=\"margin-left:0in;\">Paid time off and company holidays</li><li style=\"margin-left:0in;\">New Parent Leave</li><li style=\"margin-left:0in;\">Wellness programs</li></ul></div>\n",
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