Customer Service Representative - Bilingual Spanish

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    "description": "<p>StoragePRO is looking for an experienced bilingual Call Center Representative to join our team.&nbsp; This position is full-time and is 100% remote (work from home).&nbsp;</p>\r\n\r\n<p>About Us:&nbsp;&nbsp;StoragePRO Management is the nation&rsquo;s leading independent management company specializing in Self-Storage. Headquartered in Walnut Creek, California, we have more than 200 employees and manage over 90 facilities.&nbsp; The company continues to see strong revenue and NOI growth, along with substantial asset value increases from our partners.</p>\r\n\r\n<p>What It&rsquo;s Like to Work Here:&nbsp;&nbsp;StoragePRO has a family feel where employees are part of the team.&nbsp; Our culture and opportunities for career growth, has given us the distinction of &ldquo;To Places to Work&rdquo; in 2022 and &ldquo;Best Places to Work&rdquo; in 2021 and 2024.&nbsp; For more information about StoragePRO, visit our website at www.storagepro.com</p>\r\n\r\n<p>Comprehensive Compensation and Benefits Package:&nbsp;</p>\r\n\r\n<ul>\r\n\t<li>Competitive Salary</li>\r\n\t<li>Paid Time Off</li>\r\n\t<li>Medical, Dental, Vision Insurance</li>\r\n\t<li>Flexible Spending Account</li>\r\n\t<li>401k with generous company match</li>\r\n</ul>\r\n\r\n<p>&nbsp;Compensation: 20.00/hr.</p>\r\n\r\n<p>About the Role:</p>\r\n\r\n<p>The responsibilities of the Call Center/Customer Service Rep include:</p>\r\n\r\n<ul>\r\n\t<li>Assist current and potential customers by answering questions, taking phone payments, resolving concerns, and maintaining account information.&nbsp; Ensure the appropriate action is taken to resolve customer problems and concerns.</li>\r\n\t<li>Weekends and Evenings are a must. Must be available 7 days a week.&nbsp;</li>\r\n\t<li>Engage in active listening with caller, confirm or clarify information and defuse escalation.&nbsp; Build lasting relationships with clients and team members based on trust and reliability.</li>\r\n\t<li>Understand and meet or exceed call center metrics while providing excellent and consistent customer service.</li>\r\n\t<li>Maintain customer accounts and records of customer interactions with details of inquiries, complaints, or comments.</li>\r\n\t<li>Overcome customer objections; follow up on sales leads.</li>\r\n</ul>\r\n\r\n<p>About You:</p>\r\n\r\n<ul>\r\n\t<li>High School graduation or equivalent, Associate&rsquo;s degree preferred, and 2 years of experience in customer service and/or call center operations.&nbsp;</li>\r\n\t<li>Proficient with Microsoft Office Suite (Word, Excel, Outlook) Hummingbird, SSM, Swivl, and working knowledge of phone systems. Self-Storage experience a plus.</li>\r\n\t<li>Bilingual in Spanish</li>\r\n\t<li>Excellent analytical and problem-solving skills and the ability to multi-task and meet strict deadlines.</li>\r\n\t<li>Team player who can collaborate with other departments.</li>\r\n\t<li>Ability to remain calm and courteous under pressure and navigate tense situations, especially during peak call center hours.&nbsp;</li>\r\n</ul>\r\n\r\n<p>If you are ready to become a part of the StoragePRO team, apply here with your resume.&nbsp;&nbsp;</p>\r\n",
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