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    "requisitionDescription": "<p data-pasted=\"true\"><strong>Duties &amp; Responsibilities:&nbsp;</strong></p><ul style=\"list-style-type: disc;margin-left: 0in;\"><li>Review and revise, as needed, all reported mill claims that fall under manufacturer&rsquo;s warranties.</li><li>Process mill defect claims by submitting &nbsp;a complete claim form, samples, photos, and other pertinent documents to the manufacturer, utilizing a standardized mill claim form and procedures.</li><li>Consistently follow up with vendors on claim status to ensure a 30-day resolution time frame.&nbsp;</li><li>Develop a strong working relationship with vendor contact and/or vendor sales representative.</li><li>Maintain an internal portal to track and document all submitted claims.&nbsp;</li><li>Utilize external resources such as independent inspectors to aid in the claim resolution process.&nbsp;</li><li>Process all received manufacturer credits to be applied to customer&rsquo;s account.&nbsp;</li><li>Utilize authorized credit approval level to drive the resolution of a claim as a policy adjustment and/or to meet service time frame.</li><li>Using basic accounting principals, ensure that all credits are coded accurately and issued correctly.&nbsp;</li><li>Support the Sales team and work directly with customers in the Mill Claims process.&nbsp;</li><li>Determine a manufacturer&rsquo;s warranty issue versus an installation or environment issue.&nbsp;</li><li>Document all processes and practices regarding mill claims and offer suggestions as needed</li></ul><p><strong>&nbsp;</strong><strong>Requirements:&nbsp;</strong></p><ul style=\"list-style-type: disc;margin-left: 0in;\"><li>Exhibit a &quot;customer first&quot; attitude&nbsp;</li><li data-pasted=\"true\">Ability to multitask and demonstrate strong written and oral communication skills.&nbsp;</li><li>Must be detailed and action oriented and possess strong problem solving &amp; analytical skills&nbsp;</li><li>Proven accuracy in data entry and verification process&nbsp;</li><li>Strong computer skills a must including MS Word and Excel. Experience with Dancik preferred&nbsp;</li><li>Basic math and accounting skills</li><li data-pasted=\"true\">Associate&rsquo;s degree in a Business Related Field or minimum of 2 years of work experience in a similar field.&nbsp;</li></ul>\n",
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