Field Service Engineer - AV, USA

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    "description_html": "<div class=\"job_description\">\n\t\t\t\t\t<p>Evertz, a growing high-technology company with over 2,000 employees today, is a worldwide leader in the design and manufacture of broadcast, film production and post production equipment for the film, television broadcast and Professional Audio &amp; Video industry.<br><br>We are currently looking for recent graduates to join our AV Service team. As the first and often the most frequent point of contact for our clients, you will have the greatest opportunity to influence the client's perception of Evertz. This position is a challenging yet rewarding mix that combines technical know-how and customer service skills. You will be part of a high-energy team dealing with exciting customers and cutting-edge products both in-house and while on-site at our customers&#8217; production studios and distribution facilities.<br><br>Position requires travel within the US. US home location is flexible with opportunity to work from home when not on field assignments</p><h4><strong>Responsibilities:</strong></h4><ul><li>Travel within the US for customer deployments and general service</li><li>Install product(s) or systems at customer sites and deliver product training to customers</li><li>Respond and provide technical direction to customers regarding operational issues, firmware upgrades and general maintenance</li><li>Assess customer&#8217;s product application, troubleshoot and diagnose issues through research and/or re-creation to determine a root cause</li><li>Systematic &amp; detail-oriented troubleshooting, data collection and reporting of issues</li><li>Maintain a communication link between customer service and other departments by partnering to resolve customer issues and communicating customer feedback</li></ul><h4><strong>Qualifications:</strong></h4><ul><li>College or University education in Electrical, Electronic, or Computer disciplines</li><li>Passion for technology and learning new software and hardware products</li><li>Hands-on experience with IP Networking, server hardware and Linux OS</li><li>Unparalleled desire to help customers and deliver service excellence</li><li>Problem-solving ability while reacting to changing situations, &amp; championing issues to resolution</li><li>Ability to multi-task in a fast-paced environment</li><li>Strong verbal and written communication skills</li><li>Must be eligible for travel within US and Canada</li><li>US Citizenship is essential</li></ul><p><strong>Location</strong>: Remote work possibility for any US State</p><p><strong>What We Offer:</strong></p><ul><li>Employer funded benefits program&#160;</li><li>Competitive total compensation package</li><li>Work-Life Balance</li><li>Career Progression&#160;</li><li>Casual Work Environment&#160;</li></ul><p>Evertz USA Inc. (Evertz) is proud to be an Equal Employment Opportunity and Affirmative Action employer. We celebrate, support, and value diversity!</p><p>Evertz does not discriminate in employment or recruiting efforts on the basis of race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.</p><p>All employment decisions are decided based on qualifications, merit, and business needs.</p><p>If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify Human Resources upon scheduling your interview.</p><p>Thank you for considering a career with Evertz!</p><p><strong>Please note, this email address will only respond to requests regarding privacy concerns. This inbox will not respond to job applications, resumes, or questions regarding an application. </strong>When you apply to a job on this site, the personal data contained in your application will be collected by Evertz Microsystems Ltd (“Controller”), which is located at 5292 John Lucas Drive, Burlington, Ontario, Canada and can be contacted by emailing privacy&#64;evertz.com. Controller’s data protection officer is Nadiera Toolsieram, who can be contacted at privacy&#64;evertz.com. Your personal data will be processed for the purposes of managing Controller’s and its&#039; subsidiaries&#039; and affiliates&#039; recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment.</p>\n\n<p>A complete privacy policy can be found at https://evertz.com/contact/privacy/</p>\n\n<p>Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have to right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.</p>",
    "description_text": "Evertz, a growing high-technology company with over 2,000 employees today, is a worldwide leader in the design and manufacture of broadcast, film production and post production equipment for the film, television broadcast and Professional Audio & Video industry.\nWe are currently looking for recent graduates to join our AV Service team. As the first and often the most frequent point of contact for our clients, you will have the greatest opportunity to influence the client's perception of Evertz. This position is a challenging yet rewarding mix that combines technical know-how and customer service skills. You will be part of a high-energy team dealing with exciting customers and cutting-edge products both in-house and while on-site at our customers’ production studios and distribution facilities.\nPosition requires travel within the US. US home location is flexible with opportunity to work from home when not on field assignments\n Responsibilities:\n Travel within the US for customer deployments and general service\n Install product(s) or systems at customer sites and deliver product training to customers\n Respond and provide technical direction to customers regarding operational issues, firmware upgrades and general maintenance\n Assess customer’s product application, troubleshoot and diagnose issues through research and/or re-creation to determine a root cause\n Systematic & detail-oriented troubleshooting, data collection and reporting of issues\n Maintain a communication link between customer service and other departments by partnering to resolve customer issues and communicating customer feedback\n Qualifications:\n College or University education in Electrical, Electronic, or Computer disciplines\n Passion for technology and learning new software and hardware products\n Hands-on experience with IP Networking, server hardware and Linux OS\n Unparalleled desire to help customers and deliver service excellence\n Problem-solving ability while reacting to changing situations, & championing issues to resolution\n Ability to multi-task in a fast-paced environment\n Strong verbal and written communication skills\n Must be eligible for travel within US and Canada\n US Citizenship is essential\n Location : Remote work possibility for any US State\n What We Offer:\n Employer funded benefits program\n Competitive total compensation package\n Work-Life Balance\n Career Progression\n Casual Work Environment\n Evertz USA Inc. (Evertz) is proud to be an Equal Employment Opportunity and Affirmative Action employer. We celebrate, support, and value diversity!\n Evertz does not discriminate in employment or recruiting efforts on the basis of race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.\n All employment decisions are decided based on qualifications, merit, and business needs.\n If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify Human Resources upon scheduling your interview.\n Thank you for considering a career with Evertz!\n Please note, this email address will only respond to requests regarding privacy concerns. This inbox will not respond to job applications, resumes, or questions regarding an application. When you apply to a job on this site, the personal data contained in your application will be collected by Evertz Microsystems Ltd (“Controller”), which is located at 5292 John Lucas Drive, Burlington, Ontario, Canada and can be contacted by emailing [email protected]. Controller’s data protection officer is Nadiera Toolsieram, who can be contacted at [email protected]. Your personal data will be processed for the purposes of managing Controller’s and its' subsidiaries' and affiliates' recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment.\n A complete privacy policy can be found at https://evertz.com/contact/privacy/\n Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have to right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.",
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