Senior Client Operations Manager

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    "description": "<p><span style=\"font-weight: bold\"><span style=\"text-decoration: underline\"><span style=\"font-family: arial, helvetica, sans-serif; font-weight: bold\">Purpose:</span></span></span></p>\n<p><span style=\"font-size: 10pt\">As a Senior Project Manager at PayByPhone you will be leading and delivering operational projects that enhance efficiency, scalability, and cross-functional collaboration across the business. This role drives process improvement, supports key business initiatives, and contributes to operational excellence in all markets. You will be reporting to the Global Client Operations Director.</span></p>\n<p><span style=\"font-weight: bold\"><br><br><span style=\"text-decoration: underline\"><span style=\"font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif; font-size: 12pt; font-weight: bold\">Responsibilities:</span></span><br></span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Planning, managing and deliver operational projects end-to-end, ensuring alignment with agreed timelines, budgets, and business objectives.</span></li>\n<li><span style=\"font-size: 10pt\">Acting as the global lead for client onboarding, owning onboarding strategy, execution, and continuous improvement across all markets.</span></li>\n<li><span style=\"font-size: 10pt\">Managing the Client Onboarding Team (4 team members)</span></li>\n<li><span style=\"font-size: 10pt\">Leading the day-to-day management and coordination of the onboarding function, providing direction, prioritisation, and operational oversight</span></li>\n<li><span style=\"font-size: 10pt\">Partnering with cross-functional teams including Commercial, Marketing, Product &amp; Development, and Customer Support to identify operational inefficiencies and design scalable, sustainable solutions.</span></li>\n<li><span style=\"font-size: 10pt\">Developing and maintain detailed project plans outlining milestones, deliverables, dependencies, and resource allocation.</span></li>\n<li><span style=\"font-size: 10pt\">Tracking project progress, identify risks and issues, and proactively implement mitigation strategies to ensure successful outcomes.</span></li>\n<li><span style=\"font-size: 10pt\">Serving as the primary point of accountability for onboarding delivery, ensuring consistent standards, timelines, and client experience globally.</span></li>\n<li><span style=\"font-size: 10pt\">Communicating project and onboarding status, risks, and outcomes clearly to senior leadership and key stakeholders.</span></li>\n<li><span style=\"font-size: 10pt\">Driving continuous improvement initiatives and help establish best practices across operational and onboarding processes.</span></li>\n<li><span style=\"font-size: 10pt\">Using data, metrics, and KPIs to evaluate project success, onboarding performance, and overall operational effectiveness.</span></li>\n<li><span style=\"font-size: 10pt\">Leading meetings and workshops, facilitating alignment and collaboration across multiple departments.</span></li>\n<li><span style=\"font-size: 10pt\">Managing change control processes and ensure accurate documentation across all phases of project and onboarding delivery.</span></li>\n<li><span style=\"font-size: 10pt\">Supporting budget tracking, forecasting, and vendor management for operations-related initiatives.</span></li>\n<li><span style=\"font-size: 10pt\">Undertaking ad hoc tasks and responsibilities as directed by the manager to support wider operational goals.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"text-decoration: underline\"><span style=\"font-weight: bold\"><span>Required Qualifications</span></span></span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Bachelor’s degree in business administration, Operations Management, Project Management, or related field.</span></li>\n<li><span style=\"font-size: 10pt\">Minimum of 4–8 years of experience in operations, project management, or process improvement (depending on seniority).</span></li>\n<li><span style=\"font-size: 10pt\">People Management experience.</span></li>\n<li><span style=\"font-size: 10pt\">Proven experience leading cross-functional projects or operational initiatives.</span></li>\n<li><span style=\"font-size: 10pt\">Strong analytical, organizational, and problem-solving skills.</span></li>\n<li><span style=\"font-size: 10pt\">Excellent communication and stakeholder management abilities.</span></li>\n<li><span style=\"font-size: 10pt\">Excellent people skills: the jobholder will deal with clients at all levels (and occasionally customers) and must be a good ambassador for PayByPhone and its products.</span></li>\n<li><span style=\"font-size: 10pt\">Proficiency in project management tools (e.g., Asana, Monday.com, Smartsheet, Jira, MS Project).</span></li>\n<li><span style=\"font-size: 10pt\">PRINCE 2, Lean Six Sigma, or similar certification preferred.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><span style=\"text-decoration: underline\"><span style=\"font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif; font-size: 12pt; font-weight: bold\">About PayByPhone:</span></span></span></p>\n<p><span style=\"color: inherit; font-size: 10pt\">At PayByPhone, our strength is our people. Behind our product is a talented, creative, and driven multi-disciplinary team united by a shared ambition: to make everyday mobility simpler. We believe innovation should be collaborative, learning should be constant, and work should be enjoyable. As we grow, we’re looking for people who want to grow with us.</span><br><span style=\"color: inherit; font-size: 10pt\">Together, we’re on an ambitious mission to create intuitive technology solutions that deliver world-class user experiences. We are a fast-growing, forward-thinking company and already help more than 60 million users across North America and Europe. Our technology helps millions of consumers pay quickly, easily, and securely — without waiting in line, carrying change, or worrying about costly fines.</span><br><br><span style=\"color: inherit; font-size: 10pt\">We operate in a world that’s constantly evolving — and change is something we embrace. Our values guide how we show up for one another and for our customers every day. In short, we:</span></p>\n<ul>\n<li><span style=\"color: inherit; font-size: 10pt; font-weight: bold\">Make things happen</span></li>\n<li><span style=\"color: inherit; font-size: 10pt; font-weight: bold\">Stay curious</span></li>\n<li><span style=\"color: inherit; font-size: 10pt; font-weight: bold\">Work together</span></li>\n<li><span style=\"color: inherit; font-size: 10pt; font-weight: bold\">Have fun</span></li>\n<li><span style=\"color: inherit; font-size: 10pt; font-weight: bold\">See through our customers’ eyes</span></li>\n</ul>\n<p><span style=\"font-size: 10pt\">These principles shape how we collaborate, innovate, and deliver on our commitments.<br><br>We’re also committed to fostering a diverse and representative workforce and an inclusive environment where everyone is treated with respect and fairness. We do not tolerate discrimination or harassment in our workplace or throughout our hiring process. Our hiring decisions are grounded in business needs, role requirements, and individual qualifications — ensuring we reflect the talent and communities we serve.<br>Want to see our values in action? Visit our <span style=\"color: rgb(18, 100, 163) !important\"><a href=\"https://www.instagram.com/paybyphone/\" target=\"_blank\" rel=\"noopener noreferrer\">Instagram</a></span> and <span style=\"color: rgb(18, 100, 163) !important\"><a href=\"https://www.linkedin.com/company/149407/\" target=\"_blank\" rel=\"noopener noreferrer\">LinkedIn</a></span>. Curious about the story behind our values? Head over to our <span style=\"color: rgb(18, 100, 163) !important\"><a href=\"https://www.paybyphone.com/about\" target=\"_blank\" rel=\"noopener noreferrer\">About Us</a></span> page to learn more. </span><br><br></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Equal Opportunity/Affirmative Action Employer</span></p>\n<p><span style=\"font-size: 10pt\">PayByPhone is an Equal Opportunity Employer. PayByPhone provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.</span></p>",
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