Home › Companies › Allianceanimalhealth › Veterinary Patient Care Coordinator
Veterinary Patient Care Coordinator
Allianceanimalhealth · Baltimore, MD, United States · Remote · Active · SmartRecruiters
Job facts
| Field | Value |
|---|---|
| Company | Allianceanimalhealth |
| Title | Veterinary Patient Care Coordinator |
| Normalized title | - |
| Department / team | AAH Corp Oppty |
| Location | Baltimore, MD, United States |
| Work model | Remote / Remote |
| Employment type | Full Time |
| Salary | - |
| Status | active |
| ATS provider | SmartRecruiters |
| Posted / first seen | 2026-05-27 / 2026-05-31 |
| Changed / last seen | 2026-05-31 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Allianceanimalhealth. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through SmartRecruiters. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Baltimore. | Open |
| Department jobs | Active postings in AAH Corp Oppty. | Open |
| Work model jobs | Active Remote postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Allianceanimalhealth |
| Source | ff94c0d8-b5cf-4702-aa2c-9835c3690e2e |
| ATS provider | SmartRecruiters |
Description
Alliance Animal Health is a fast-growing private equity backed, Veterinary Service Organization that operates as a majority owner and business partner to many veterinarian practices across the US. Our goal is to make it easier for our practices at every step by providing world-class business solutions like talent acquisition, marketing, human resources, finance, and operations, so that they can focus their energy on providing incredible care for animals. In fact, our Core Values are (quite literally) written with PETS in mind: Passion, Engagement, Trust and Service.
We want our doctor partners to choose what's best for their practice because they are the experts in medicine, while we customize the support, the co-ownership approach, and business solutions based on their goals. We pride ourselves on maintaining a culture of open communication and collaboration to deliver innovative solutions to advance today’s veterinary environment - without disrupting the medical autonomy and what makes each of our hospitals unique. Because at the end of the day, our central support team exists to serve our practices. So, if you’re excited about using your talents to make an impact on the health and wellness of pets - we’d love to talk with you!
The Patient Care Coordinator (PCC) is a client-focused professional responsible for managing a dedicated book of veterinary practices and supporting their clients through proactive communication, scheduling, and preventive care outreach. In this role, the PCC partners closely with assigned clinics to help drive patient compliance, improve client engagement, and provide operational support.
This position requires a self-directed individual who can independently manage their workflow, prioritize outreach activities, and support multiple practices simultaneously . The PCC serves as a key liaison between veterinary clinics and their clients while ensuring a high level of service and communication.
Key Responsibilities
The Patient Care Coordinator manages client outreach for assigned veterinary practices, supporting preventive care compliance and appointment scheduling. This role educates clients on recommended veterinary services such as wellness exams, vaccinations, and dental care while conducting outreach through phone, text, and email to schedule appointments and follow up with clients. The PCC serves as the primary communication liaison for assigned clinics, helping support clinic workflows and service goals. Responsibilities also include maintaining accurate documentation of client interactions, navigating multiple systems such as PetDesk, RingCentral, Microsoft Teams, and veterinary practice management software (e.g., Cornerstone, ezyVet, AviMark), reviewing patient records to identify follow-up care opportunities, and professionally handling client questions, concerns, or service issues.
Required
Strong ability to work independently and manage multiple priorities Excellent written and verbal communication skills Comfort working across multiple technology platforms Strong organization and attention to detail Ability to handle challenging client conversations with professionalism Preferred
Experience working in a veterinary clinic or animal health environment Familiarity with PetDesk or veterinary practice management systems Prior experience in client service, appointment scheduling, or preventive care coordination Experience working in a remote environment
Work Environment
This is a primarily remote position that requires frequent use of phone, messaging, and virtual communication tools to engage with clients and veterinary practices. The role involves extended periods of computer-based work while managing outreach, scheduling, and documentation across multiple systems.
Additional information
Competitive compensation dependent on location and experience, with annual bonus potential. We also offer a robust set of medical, non-medical and retirement benefits that we encourage our employees to take advantage of.
We want nothing more than to fuel your career goals, which is why we’ve created exclusive programs like Alliance Educates, Alliance Propel and Alliance Cares - to bring you financial, learning and wellness opportunities designed to enrich your growth.
WE ARE A DRUG-FREE & EQUAL OPPORTUNITY EMPLOYER.
Company Policy Forbids Discrimination Because of Age, Color, Race, Religion, Sex, Disability, Marital Status, Sexual Orientation or National Origin.
Full job record
| Job ID | b000c7911f3a610cc8e8f0dac343ae5e644e31d3 |
| Org ID | dcf9157e-8d22-4f18-bbc1-c87c10c1cb6a |
| Source ID | ff94c0d8-b5cf-4702-aa2c-9835c3690e2e |
| Board ID | ff94c0d8-b5cf-4702-aa2c-9835c3690e2e |
| Provider | smartrecruiters |
| Provider Job Key | 744000128789319 |
| Title | Veterinary Patient Care Coordinator |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Baltimore, MD, United States |
| Department | AAH Corp Oppty |
| Team | — |
| Employment Type | full_time |
| Workplace Type | remote |
| Remote Policy | remote |
| Country | United States |
| Region | MD |
| City | Baltimore |
| Salary Raw | Alliance Animal Health is a fast-growing private equity backed, Veterinary Service Organization that operates as a majority owner and business partner to many veterinarian practices across the US. Our goal is to make it easier for our practices at every step by providing world-class business solutions like talent acquisition, marketing, human resources, finance, and operations, so that they can focus their energy on providing incredible care for animals. In fact, our Core Values are (quite literally) written with PETS in mind: Passion, Engagement, Trust and Service. We want our doctor partners to choose what's best for their practice because they are the experts in medicine, while we customize the support, the co-ownership approach, and business solutions based on their goals. We pride ourselves on maintaining a culture of open communication and collaboration to deliver innovative solutions to advance today’s veterinary environment - without disrupting the medical autonomy and what makes each of our hospitals unique. Because at the end of the day, our central support team exists to serve our practices. So, if you’re excited about using your talents to make an impact on the health and wellness of pets - we’d love to talk with you! The Patient Care Coordinator (PCC) is a client-focused professional responsible for managing a dedicated book of veterinary practices and supporting their clients through proactive communication, scheduling, and preventive care outreach. In this role, the PCC partners closely with assigned clinics to help drive patient compliance, improve client engagement, and provide operational support. This position requires a self-directed individual who can independently manage their workflow, prioritize outreach activities, and support multiple practices simultaneously . The PCC serves as a key liaison between veterinary clinics and their clients while ensuring a high level of service and communication. Key Responsibilities The Patient Care Coordinator manages client outreach for assigned veterinary practices, supporting preventive care compliance and appointment scheduling. This role educates clients on recommended veterinary services such as wellness exams, vaccinations, and dental care while conducting outreach through phone, text, and email to schedule appointments and follow up with clients. The PCC serves as the primary communication liaison for assigned clinics, helping support clinic workflows and service goals. Responsibilities also include maintaining accurate documentation of client interactions, navigating multiple systems such as PetDesk, RingCentral, Microsoft Teams, and veterinary practice management software (e.g., Cornerstone, ezyVet, AviMark), reviewing patient records to identify follow-up care opportunities, and professionally handling client questions, concerns, or service issues. Required Strong ability to work independently and manage multiple priorities Excellent written and verbal communication skills Comfort working across multiple technology platforms Strong organization and attention to detail Ability to handle challenging client conversations with professionalism Preferred Experience working in a veterinary clinic or animal health environment Familiarity with PetDesk or veterinary practice management systems Prior experience in client service, appointment scheduling, or preventive care coordination Experience working in a remote environment Work Environment This is a primarily remote position that requires frequent use of phone, messaging, and virtual communication tools to engage with clients and veterinary practices. The role involves extended periods of computer-based work while managing outreach, scheduling, and documentation across multiple systems. Additional information Competitive compensation dependent on location and experience, with annual bonus potential. We also offer a robust set of medical, non-medical and retirement benefits that we encourage our employees to take advantage of. We want nothing more than to fuel your career goals, which is why we’ve created exclusive programs like Alliance Educates, Alliance Propel and Alliance Cares - to bring you financial, learning and wellness opportunities designed to enrich your growth. WE ARE A DRUG-FREE & EQUAL OPPORTUNITY EMPLOYER. Company Policy Forbids Discrimination Because of Age, Color, Race, Religion, Sex, Disability, Marital Status, Sexual Orientation or National Origin. |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | day |
| Source URL | https://jobs.smartrecruiters.com/AllianceAnimalHealth/744000128789319-veterinary-patient-care-coordinator |
| Apply URL | https://jobs.smartrecruiters.com/AllianceAnimalHealth/744000128789319-veterinary-patient-care-coordinator?oga=true |
| First Seen At | 2026-05-31 17:47:12Z |
| Last Seen At | 2026-06-06 10:52:22Z |
| Last Checked At | 2026-06-06 10:52:22Z |
| Last Changed At | 2026-05-31 17:47:12Z |
| Inactive At | — |
| Source Posted At | 2026-05-27 19:19:24Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=smartrecruiters/board=allianceanimalhealth/date=2026-06-06/2026-06-06T10-51-51-993Z-8f64bfe336bca8a2b278cbf5a5376d3ab70d7463cfdfc1ecd9e849ef02368742.json |
Event Fields
{
"content_hash": "58ee48050bb2fecc7f2954d17442f8fd88118831d561a635a990cc5261f5caf7",
"source_hash": "a104f3b76c5e71d8ee51427900b7ceb93e601268e588bdcf208c77c9192445eb",
"last_changed_at": "2026-05-31T17:47:12.482Z",
"active_status": "active"
}Parsed Structured
{
"language": "en",
"location": {
"raw": "Baltimore, MD, United States",
"city": "Baltimore",
"region": "MD",
"country": "United States",
"is_remote": true,
"confidence": 0.8
},
"salary_max": null,
"salary_min": null,
"inferred_at": "2026-06-06T10:52:22.574Z",
"launch_scope": {
"reason": "english_us_canada",
"included": true,
"language": "en",
"location": {
"raw": "Baltimore, MD, United States",
"city": "Baltimore",
"region": "MD",
"country": "United States",
"is_remote": true,
"confidence": 0.8
},
"countries": [
"United States"
]
},
"remote_policy": "remote",
"salary_period": "day",
"workplace_type": "remote",
"salary_currency": null
}Extensions
{}Native Structured
{
"id": "744000128789319",
"ref": "https://api.smartrecruiters.com/v1/companies/allianceanimalhealth/postings/744000128789319",
"name": "Veterinary Patient Care Coordinator",
"uuid": "bd0b00f1-7ae5-49df-a5cd-4c4ac1e7c6d5",
"detail": {
"id": "744000128789319",
"name": "Veterinary Patient Care Coordinator",
"uuid": "bd0b00f1-7ae5-49df-a5cd-4c4ac1e7c6d5",
"jobAd": {
"sections": {
"jobDescription": {
"text": "<p>The <strong>Patient Care Coordinator (PCC)</strong> is a client-focused professional responsible for managing a dedicated <strong>book of veterinary practices</strong> and supporting their clients through proactive communication, scheduling, and preventive care outreach. In this role, the PCC partners closely with assigned clinics to help drive patient compliance, improve client engagement, and provide operational support.</p><p>This position requires a <strong>self-directed individual who can independently manage their workflow, prioritize outreach activities, and support multiple practices simultaneously</strong>. The PCC serves as a key liaison between veterinary clinics and their clients while ensuring a high level of service and communication.</p><p><strong>Key Responsibilities</strong></p><p>The Patient Care Coordinator manages client outreach for assigned veterinary practices, supporting preventive care compliance and appointment scheduling. This role educates clients on recommended veterinary services such as wellness exams, vaccinations, and dental care while conducting outreach through phone, text, and email to schedule appointments and follow up with clients. The PCC serves as the primary communication liaison for assigned clinics, helping support clinic workflows and service goals. Responsibilities also include maintaining accurate documentation of client interactions, navigating multiple systems such as PetDesk, RingCentral, Microsoft Teams, and veterinary practice management software (e.g., Cornerstone, ezyVet, AviMark), reviewing patient records to identify follow-up care opportunities, and professionally handling client questions, concerns, or service issues.</p>",
"title": "Job Description"
},
"qualifications": {
"text": "<p><strong>Required</strong></p><ul><li>Strong ability to <strong>work independently and manage multiple priorities</strong></li><li>Excellent written and verbal communication skills</li><li>Comfort working across multiple technology platforms</li><li>Strong organization and attention to detail</li><li>Ability to handle challenging client conversations with professionalism</li></ul><p><strong>Preferred</strong></p><ul><li>Experience working in a <strong>veterinary clinic or animal health environment</strong></li><li>Familiarity with <strong>PetDesk or veterinary practice management systems</strong></li><li>Prior experience in <strong>client service, appointment scheduling, or preventive care coordination</strong></li><li>Experience working in a <strong>remote environment</strong></li></ul>",
"title": "Qualifications"
},
"companyDescription": {
"text": "<p>Alliance Animal Health is a fast-growing private equity backed, Veterinary Service Organization that operates as a majority owner and business partner to many veterinarian practices across the US. Our goal is to make it easier for our practices at every step by providing world-class business solutions like talent acquisition, marketing, human resources, finance, and operations, so that they can focus their energy on providing incredible care for animals. In fact, our Core Values are (quite literally) written with PETS in mind: Passion, Engagement, Trust and Service.  </p><p>We want our doctor partners to choose what's best for their practice because they are the experts in medicine, while we customize the support, the co-ownership approach, and business solutions based on their goals. We pride ourselves on maintaining a culture of open communication and collaboration to deliver innovative solutions to advance today’s veterinary environment - without disrupting the medical autonomy and what makes each of our hospitals unique. Because at the end of the day, our central support team exists to serve our practices. So, if you’re excited about using your talents to make an impact on the health and wellness of pets - we’d love to talk with you! </p>",
"title": "Company Description"
},
"additionalInformation": {
"text": "<p><strong>Work Environment</strong></p><p>This is a primarily remote position that requires frequent use of phone, messaging, and virtual communication tools to engage with clients and veterinary practices. The role involves extended periods of computer-based work while managing outreach, scheduling, and documentation across multiple systems.</p><p> </p><p><strong>Additional information</strong></p><p>Competitive compensation dependent on location and experience, with annual bonus potential. We also offer a robust set of medical, non-medical and retirement benefits that we encourage our employees to take advantage of. </p><p>We want nothing more than to fuel your career goals, which is why we’ve created exclusive programs like Alliance Educates, Alliance Propel and Alliance Cares - to bring you financial, learning and wellness opportunities designed to enrich your growth. </p><p> </p><p><strong>WE ARE A DRUG-FREE & EQUAL OPPORTUNITY EMPLOYER.</strong></p><p><strong>Company Policy Forbids Discrimination Because of Age, Color, Race, Religion, Sex, Disability, Marital Status, Sexual Orientation or National Origin.</strong></p>",
"title": "Additional Information"
}
}
},
"jobId": "f865ecdc-c53b-4518-99aa-d6898ca842cc",
"active": true,
"company": {
"name": "Alliance Animal Health",
"identifier": "AllianceAnimalHealth"
},
"creator": {
"name": "",
"avatarUrl": ""
},
"jobAdId": "cb160814-eb0d-4e4f-a1f7-1f973d6919b6",
"applyUrl": "https://jobs.smartrecruiters.com/AllianceAnimalHealth/744000128789319-veterinary-patient-care-coordinator?oga=true",
"function": {
"id": "training",
"label": "Training"
},
"industry": {
"id": "veterinary",
"label": "Veterinary"
},
"language": {
"code": "en",
"label": "English",
"labelNative": "English (US)"
},
"location": {
"city": "Baltimore",
"hybrid": false,
"region": "MD",
"remote": true,
"address": "Maryland 295",
"country": "us",
"latitude": "39.2716549",
"longitude": "-76.6308286",
"fullLocation": "Baltimore, MD, United States"
},
"refNumber": "REF8778F",
"department": {
"id": 1832607,
"label": "AAH Corp Oppty"
},
"postingUrl": "https://jobs.smartrecruiters.com/AllianceAnimalHealth/744000128789319-veterinary-patient-care-coordinator",
"visibility": "PUBLIC",
"customField": [
{
"fieldId": "60c27f0e1faf991ed768a8f0",
"valueId": "7baac405-6864-450f-90b2-b9bcbbe86b8f",
"fieldLabel": "Job Subtype",
"valueLabel": "AAH Operations Opportunities"
},
{
"fieldId": "5f615f42bf34c562e0ef8605",
"fieldLabel": "Website",
"valueLabel": "https://allianceanimal.com/"
},
{
"fieldId": "COUNTRY",
"valueId": "us",
"fieldLabel": "Country/Region",
"valueLabel": "United States"
},
{
"fieldId": "69ab2a14454b9cf812812699",
"valueId": "1bba2d87-de73-4179-9f8e-ff31056e1519",
"fieldLabel": "Is a BGC required?",
"valueLabel": "Yes"
},
{
"fieldId": "5f594d1cbf34c562e0ef857b",
"valueId": "ec51d4bf-cfa7-40dd-8c94-36093412fb04",
"fieldLabel": "Job Type",
"valueLabel": "AAH Operations Opportunities"
},
{
"fieldId": "5efcc6c158311117e135d50b",
"valueId": "7e7fa64b-9249-4c96-b581-dff3602ab7ff",
"fieldLabel": "Hospital Name",
"valueLabel": "ALLIANCE ANIMAL HEALTH - CENTRAL SUPPORT TEAM"
},
{
"fieldId": "61faae8a2778bc7434f9f8d0",
"valueId": "2f8ad5a7-f282-4f18-a21b-a4880942e0e2",
"fieldLabel": "Location-State",
"valueLabel": "New York"
},
{
"fieldId": "63fe68a68181c229d6f5664e",
"valueId": "239e6c12-cfc0-4971-b74a-006ad157fd4d",
"fieldLabel": "Practice Type",
"valueLabel": "Central Support Role"
},
{
"fieldId": "5ef9f1fac9fcd242baaa6621",
"valueId": "1832607",
"fieldLabel": "Department",
"valueLabel": "AAH Corp Oppty"
},
{
"fieldId": "5ef9f1fac9fcd242baaa6620",
"valueId": "default",
"fieldLabel": "Brands",
"valueLabel": "Alliance Animal Health"
}
],
"referralUrl": "https://jobs.smartrecruiters.com/external-referrals/company/AllianceAnimalHealth/publication/bd0b00f1-7ae5-49df-a5cd-4c4ac1e7c6d5?dcr_ci=AllianceAnimalHealth",
"defaultJobAd": false,
"releasedDate": "2026-05-27T19:19:24.442Z",
"experienceLevel": {
"id": "not_applicable",
"label": "Not Applicable"
},
"typeOfEmployment": {
"id": "permanent",
"label": "Full-time"
}
},
"company": {
"name": "Alliance Animal Health",
"identifier": "AllianceAnimalHealth"
},
"jobAdId": "cb160814-eb0d-4e4f-a1f7-1f973d6919b6",
"function": {
"id": "training",
"label": "Training"
},
"industry": {
"id": "veterinary",
"label": "Veterinary"
},
"language": {
"code": "en",
"label": "English",
"labelNative": "English (US)"
},
"location": {
"city": "Baltimore",
"hybrid": false,
"region": "MD",
"remote": true,
"address": "Maryland 295",
"country": "us",
"latitude": "39.2716549",
"longitude": "-76.6308286",
"fullLocation": "Baltimore, MD, United States"
},
"refNumber": "REF8778F",
"department": {
"id": "1832607",
"label": "AAH Corp Oppty"
},
"visibility": "PUBLIC",
"customField": [
{
"fieldId": "60c27f0e1faf991ed768a8f0",
"valueId": "7baac405-6864-450f-90b2-b9bcbbe86b8f",
"fieldLabel": "Job Subtype",
"valueLabel": "AAH Operations Opportunities"
},
{
"fieldId": "69ab2a14454b9cf812812699",
"valueId": "1bba2d87-de73-4179-9f8e-ff31056e1519",
"fieldLabel": "Is a BGC required?",
"valueLabel": "Yes"
},
{
"fieldId": "5efcc6c158311117e135d50b",
"valueId": "7e7fa64b-9249-4c96-b581-dff3602ab7ff",
"fieldLabel": "Hospital Name",
"valueLabel": "ALLIANCE ANIMAL HEALTH - CENTRAL SUPPORT TEAM"
},
{
"fieldId": "61faae8a2778bc7434f9f8d0",
"valueId": "2f8ad5a7-f282-4f18-a21b-a4880942e0e2",
"fieldLabel": "Location-State",
"valueLabel": "New York"
},
{
"fieldId": "63fe68a68181c229d6f5664e",
"valueId": "239e6c12-cfc0-4971-b74a-006ad157fd4d",
"fieldLabel": "Practice Type",
"valueLabel": "Central Support Role"
},
{
"fieldId": "COUNTRY",
"valueId": "us",
"fieldLabel": "Country/Region",
"valueLabel": "United States"
},
{
"fieldId": "5f594d1cbf34c562e0ef857b",
"valueId": "ec51d4bf-cfa7-40dd-8c94-36093412fb04",
"fieldLabel": "Job Type",
"valueLabel": "AAH Operations Opportunities"
},
{
"fieldId": "5ef9f1fac9fcd242baaa6621",
"valueId": "1832607",
"fieldLabel": "Department",
"valueLabel": "AAH Corp Oppty"
},
{
"fieldId": "5ef9f1fac9fcd242baaa6620",
"valueId": "default",
"fieldLabel": "Brands",
"valueLabel": "Alliance Animal Health"
},
{
"fieldId": "5f615f42bf34c562e0ef8605",
"fieldLabel": "Website",
"valueLabel": "https://allianceanimal.com/"
}
],
"defaultJobAd": false,
"releasedDate": "2026-05-27T19:19:24.442Z",
"detail_errors": [],
"experienceLevel": {
"id": "not_applicable",
"label": "Not Applicable"
},
"typeOfEmployment": {
"id": "permanent",
"label": "Full-time"
}
}Get this page with API
Rendered from the bluedoor Job Postings API. Reproduce it:
GET https://api.bluedoor.sh/job-postings/v1/jobs/b000c7911f3a610cc8e8f0dac343ae5e644e31d3?include=descriptionJSONGET https://api.bluedoor.sh/job-postings/v1/orgs/dcf9157e-8d22-4f18-bbc1-c87c10c1cb6aJSONGET https://api.bluedoor.sh/job-postings/v1/sources/ff94c0d8-b5cf-4702-aa2c-9835c3690e2eJSONGET https://api.bluedoor.sh/job-postings/v1/jobs/b000c7911f3a610cc8e8f0dac343ae5e644e31d3/eventsJSON