Junior Helpdesk Specialist

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    "requisitionDescription": "<div><div><div><div><div><div><div><div><div><div><div><div><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.23.14/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\">&nbsp;<link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.23.14/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Aptos\",sans-serif;line-height:normal;' id=\"isPasted\"><span style=\"font-size: 18px; font-family: Verdana, sans-serif; color: black;\"><strong>USmax Corporation</strong> is seeking a <strong>Junior Helpdesk Specialist&nbsp;</strong>to provide customer service support for customer requests when contacting the Single-Point-of-Contact IT Service Desk located onsite in St. Louis, MO.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Aptos\",sans-serif;line-height:normal;'><span style=\"font-family: Calibri, sans-serif; font-size: 18px;\">&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Aptos\",sans-serif;line-height:normal;'><span style=\"font-size: 18px; font-family: Verdana, sans-serif; color: black;\">The <strong>Junior Helpdesk Specialist</strong> will assist in providing technical assistance and support related to computer systems, hardware, or software, and respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Aptos\",sans-serif;line-height:normal;'><span style=\"font-size: 18px;\"><strong><span style=\"font-family: Verdana, sans-serif; color: black;\">Duties and Responsibilities:</span></strong></span></p><ul style=\"list-style-type: disc;margin-left:undefined;\"><li style=\"font-size: 18px;\"><span style=\"font-family: Verdana, sans-serif; color: black;\">Respond to email or chat messages for customers seeking help.</span></li><li style=\"font-size: 18px;\"><span style=\"font-family: Verdana, sans-serif; color: black;\">Walk customers through problem-solving process.</span></li><li style=\"font-size: 18px;\"><span style=\"font-family: Verdana, sans-serif; color: black;\">Run diagnostic programs to resolve problems.</span></li><li style=\"font-size: 18px;\"><span style=\"font-family: Verdana, sans-serif; color: black;\">Follow up with customers to ensure issue(s) were resolved.</span></li><li style=\"font-size: 18px;\"><span style=\"font-family: Verdana, sans-serif; color: black;\">Gain feedback from customers about system usage.</span></li><li style=\"font-size: 18px;\"><span style=\"font-family: Verdana, sans-serif; color: black;\">Run reports to determine malfunctions that continue to occur.</span></li><li style=\"font-size: 18px;\"><span style=\"font-family: Verdana, sans-serif; color: black;\">Create a ticket in the approved incident management system for all support calls received or route user support calls to appropriate IT Help Desk.</span></li><li style=\"font-size: 18px;\"><span style=\"font-family: Verdana, sans-serif; color: black;\">Utilize Attempt First Call Resolution (FCR) for all requests received.</span></li><li style=\"font-size: 18px;\"><span style=\"font-family: Verdana, sans-serif; color: black;\">Provide first contact account resets, unlocking, troubleshooting, and security issue/error resolution.</span></li><li style=\"font-size: 18px;\"><span style=\"font-family: Verdana, sans-serif; color: black;\">Perform other duties as assigned.&nbsp;</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Aptos\",sans-serif;line-height:normal;'><span style=\"font-size: 18px;\"><strong><span style=\"font-family: Verdana, sans-serif; color: black;\">Required Qualifications:</span></strong></span></p><ul style=\"list-style-type: disc;margin-left:undefined;\"><li style=\"font-size: 18px;\"><span style=\"font-family: Verdana, sans-serif; color: black;\">Excellent verbal and written communication skills</span></li><li style=\"font-size: 18px;\"><span style=\"font-family: Verdana, sans-serif; color: black;\">Strong understanding of advertising and communications practices.&nbsp;</span></li><li style=\"font-size: 18px;\"><span style=\"font-family: Verdana, sans-serif; color: black;\">Ability to demonstrate sound judgment and be comfortable in a public-facing role.</span></li></ul><p style='margin-top:6.0pt;margin-right:0in;margin-bottom:6.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Aptos\",sans-serif;line-height:normal;'><span style=\"font-size: 18px; font-family: Verdana, sans-serif;\">&nbsp;<strong><span style=\"color:black;\">Required Experience:</span></strong></span></p><ul class=\"decimal_type\" style=\"list-style-type: disc;margin-left:undefined;\"><li style=\"font-size: 18px;\"><span style=\"font-family: Verdana, sans-serif; color: black;\">Operational experience with ServiceNow</span></li><li style=\"font-size: 18px;\"><span style=\"font-family: Verdana, sans-serif; color: black;\">Experience within the Intelligence Community</span></li><li style=\"font-size: 18px;\"><span style=\"font-family: Verdana, sans-serif; color: black;\">Exhibit excellent customer service, organizational and time management skills</span></li><li style=\"font-size: 18px;\"><span style=\"font-family: Verdana, sans-serif; color: black;\">Ability to obtain DoD 8140 (formerly 8570.01-M) IAT Level I: A+ CE, CCNA-Security, CND, Network+ CE, SSCP, within 6 months of hire.</span></li><li style=\"font-size: 18px;\"><span style=\"font-family: Verdana, sans-serif; color: black;\">Ability to work independently and yet be effective within a team setting.</span></li><li style=\"font-size: 18px;\"><span style=\"font-family: Verdana, sans-serif; color: black;\">Must be capable of managing multiple efforts with time related constraints in a fast-paced contracting environment.</span></li><li style=\"font-size: 18px;\"><span style=\"font-family: Verdana, sans-serif; color: black;\">Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals.</span></li><li style=\"font-size: 18px;\"><span style=\"font-family: Verdana, sans-serif; color: black;\">Possess a friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others.</span></li><li style=\"font-size: 18px;\"><span style=\"font-family: Verdana, sans-serif; color: black;\">Excellent skills in Microsoft Word, Excel, and other Office applications.</span></li><li style=\"font-size: 18px;\"><span style=\"font-family: Verdana, sans-serif; color: black;\">Proficient with Microsoft Office Applications, and experience working in a home office setting as well as the ability to train end users on frequently asked technical issues.</span></li><li style=\"font-size: 18px;\"><span style=\"font-family: Verdana, sans-serif; color: black;\">Ability to provide technical assistance and support over the phone, good phone skills, professional demeanor, and previous customer service experience strongly desired.</span></li><li style=\"font-size: 18px;\"><span style=\"font-family: Verdana, sans-serif; color: black;\">Good problem-solving skills: ability to visualize a problem/situation and think abstractly to solve it.</span></li></ul><p style='margin-top:6.0pt;margin-right:0in;margin-bottom:6.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Aptos\",sans-serif;line-height:normal;'><span style=\"font-size: 18px;\"><strong><span style=\"font-family: Verdana, sans-serif; color: black;\">Required Education:</span></strong></span></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Aptos\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left:undefined;\"><li style=\"margin: 0in 0in 8pt; font-size: 18px; font-family: Aptos, sans-serif;\"><span style=\"font-family: Verdana, sans-serif; color: black;\">High school diploma or GED and six years of relevant experience; or an Associate&rsquo;s degree and four years of&nbsp;experience; or Bachelor&rsquo;s degree and two&nbsp;years of experience.</span></li></ul></div><p style='margin-top:6.0pt;margin-right:0in;margin-bottom:6.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Aptos\",sans-serif;line-height:normal;'><span style=\"font-size: 18px;\"><strong><span style=\"font-family: Verdana, sans-serif; color: black;\">Security Clearance Requirements:</span></strong></span></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Aptos\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left:undefined;\"><li style=\"margin: 0in 0in 8pt; font-size: 18px; font-family: Aptos, sans-serif;\"><span style=\"font-family: Verdana, sans-serif; color: black;\">Applicants must possess an active TS clearance to be considered for this position. &nbsp;Candidates will not be able to begin work until obtaining SCI clearance and must have the ability to obtain CI Poly Clearance.</span></li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Aptos\",sans-serif;line-height:normal;'><span style='font-size: 18px; font-family: \"Times New Roman\", serif;'>&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Aptos\",sans-serif;line-height:normal;background:white;'><span style=\"font-size: 18px;\"><strong><span style=\"font-family: Verdana, sans-serif; color: rgb(51, 51, 51);\">Work Location / Schedule:</span></strong></span><span style=\"font-size: 18px; font-family: Verdana, sans-serif; color: rgb(51, 51, 51);\">&nbsp;</span></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Aptos\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left:undefined;\"><li style=\"margin: 0in 0in 8pt; font-size: 18px; font-family: Aptos, sans-serif;\"><span style=\"font-family: Verdana, sans-serif; color: black;\">Applicants must have the ability to work shift hours onsite. Shift will be identified upon hire.</span></li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Aptos\",sans-serif;line-height:normal;background:white;'><span style=\"font-size: 18px;\"><strong><span style=\"font-family: Verdana, sans-serif; color: rgb(51, 51, 51);\">Travel Requirements: &nbsp;</span></strong></span></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Aptos\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left:undefined;\"><li style=\"margin: 0in 0in 8pt; font-size: 18px; font-family: Aptos, sans-serif;\"><span style=\"font-family: Verdana, sans-serif; color: rgb(51, 51, 51);\">None</span></li></ul></div><p style='margin-top:6.0pt;margin-right:0in;margin-bottom:6.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Aptos\",sans-serif;line-height:normal;'><strong><span style='font-size:19px;font-family:\"Verdana\",sans-serif;color:#333333;'>&nbsp;</span></strong></p><p style='box-sizing: border-box; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin-top: 0px; margin-bottom: 1rem; line-height: 1.25; color: rgb(38, 35, 33); font-family: Circular, -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Oxygen, Ubuntu, Cantarell, \"Fira Sans\", \"Droid Sans\", \"Helvetica Neue\", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;' id=\"isPasted\"><span style=\"box-sizing: border-box; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-size: 18px; font-family: verdana, sans-serif;\"><strong style=\"box-sizing: border-box; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-weight: 700;\">USmax Corporation</strong> is an award-winning SBA Certified Woman-Owned Small Business and leading provider of innovative professional, technical and enterprise IT services. Our client areas span, national security, public safety and healthcare markets. &nbsp;</span></p><p style='box-sizing: border-box; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin-top: 0px; margin-bottom: 1rem; line-height: 1.25; color: rgb(38, 35, 33); font-family: Circular, -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Oxygen, Ubuntu, Cantarell, \"Fira Sans\", \"Droid Sans\", \"Helvetica Neue\", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><span style=\"box-sizing: border-box; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-size: 18px; font-family: verdana, sans-serif;\">Our Commitment to quality and continuous process improvement is demonstrated by our ISO 9001:2015, ISO 20000-1:2018, and ISO 27001:2013 registrations. We offer complete program life cycle support through a full range of planning, design, implementation, management, and support services. Our services based on trust, quality, efficiency, and innovation drive the mission of our various federal and commercial customers.&nbsp;</span></p><p style='box-sizing: border-box; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin-top: 0px; margin-bottom: 1rem; line-height: 1.25; color: rgb(38, 35, 33); font-family: Circular, -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Oxygen, Ubuntu, Cantarell, \"Fira Sans\", \"Droid Sans\", \"Helvetica Neue\", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><span style=\"box-sizing: border-box; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-size: 18px; font-family: verdana, sans-serif;\"><strong style=\"box-sizing: border-box; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-weight: 700;\">USmax</strong> is certified by the Commonwealth of Virginia Department of Veterans Services as a Virginia Values Veterans (V3) Facility and certified as a V3 Certified Employer. USmax is an avid supporter of the men and women who have served our country. This certification recognizes this achievement and furthers our commitment to veterans and their families. &nbsp;</span></p><p style='box-sizing: border-box; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin-top: 0px; margin-bottom: 1rem; line-height: 1.25; color: rgb(38, 35, 33); font-family: Circular, -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Oxygen, Ubuntu, Cantarell, \"Fira Sans\", \"Droid Sans\", \"Helvetica Neue\", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><span style=\"box-sizing: border-box; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-size: 18px; font-family: verdana, sans-serif;\"><strong style=\"box-sizing: border-box; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-weight: 700;\">USmax</strong> is an Equal Opportunity Employer.  Please see our website to learn more about our employment policies or to request&nbsp;accommodation&nbsp;to enable you to apply for employment.</span></p><p style='box-sizing: border-box; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin-top: 0px; margin-bottom: 1rem; line-height: 1.25; color: rgb(38, 35, 33); font-family: Circular, -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Oxygen, Ubuntu, Cantarell, \"Fira Sans\", \"Droid Sans\", \"Helvetica Neue\", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><span style=\"box-sizing: border-box; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-size: 18px;\"><span style=\"box-sizing: border-box; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-family: verdana, sans-serif;\">For more information about <strong style=\"box-sizing: border-box; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-weight: 700;\">USmax</strong> or to apply for a position,</span> visit <a href=\"http://www.usmax.com/\" target=\"_blank\" style=\"box-sizing: border-box; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; color: rgb(50, 79, 165); font-weight: 400; text-decoration: none; outline: none; font-size: 18px;\">www.usmax.com</a>. &nbsp;</span></p></div></div></div></div></div></div></div></div></div></div></div></div></div>\n",
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