Experience Specialist; Addiction Medicine; 0.7FTE; Day Shift

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      "Value": "<span style=\"font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"line-height:107%\"><b>Job Description:</b></span><br><span style=\"line-height:107%\">The <b>Experience Specialist</b> is responsible for accurately capturing and maintaining patient registration data for patients admitted for outpatient services at UnityPoint Health - Meriter clinics. This position is responsible for querying databases, utilizing many different methods, searching for existing medical record numbers on all patients, in order to provide continuity of patient care within one medical record number that is assigned to each patient.&nbsp; The Experience Specialist establishes UnityPoint Health – Meriter Clinic billing accounts in Epic, in order to accurately charge for the services that are rendered.</span><br><span style=\"line-height:107%\">This position is also responsible for completing insurance verification, which includes eligibility checking, obtaining insurance benefits in order to achieve maximum reimbursement.&nbsp; This information needs to be accurately entered into the system for use by UnityPoint Health - Meriter registration, billing, medical records, and clinical staff.&nbsp;&nbsp;&nbsp;</span><br><span style=\"line-height:107%\">This position interacts with many internal and external customers and is responsible for creating a positive first impression of services provided at the UnityPoint Health – NewStart (Addictions Clinic).&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span><br><span style=\"line-height:107%\">In addition to the registration and insurance verification duties, the Experience Specialist is responsible for scheduling all patient appointments in EPIC Cadence and answering a multiline phone and triaging calls to appropriate clinic staff, and creating patient call back messages routed to clinic staff.</span><br><br><br>At UnityPoint Health, you matter.&nbsp;We’re&nbsp;proud to be recognized as a Top Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.<br>Our competitive Total Rewards program offers benefits options focused on your needs and priorities, no matter&nbsp;what life&nbsp;stage&nbsp;you’re&nbsp;in. Here are just a few:&nbsp;   &nbsp;&nbsp;</span></span><ul style=\"unicode-bidi:embed\" type=\"disc\"><li style=\"margin-bottom:11px; vertical-align:middle\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">Expect paid time off, parental leave, 401K&nbsp;matching&nbsp;and&nbsp;an employee&nbsp;recognition program.&nbsp;&nbsp;&nbsp;</span></span></li><li style=\"margin-bottom:11px; vertical-align:middle\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">Dental, health&nbsp;and vision&nbsp;insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.&nbsp;&nbsp;</span></span></li><li style=\"margin-bottom:11px; vertical-align:middle\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">Tuition reimbursement to help further your career and adoption&nbsp;assistance&nbsp;to help you grow your family.&nbsp;&nbsp;&nbsp;</span></span></li></ul><span style=\"font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.&nbsp; &nbsp;<br>And&nbsp;we&nbsp;believe&nbsp;equipping you with support and development opportunities is a vital part of delivering&nbsp;an&nbsp;exceptional&nbsp;employment experience.<br>UnityPoint Health - Meriter and UW Health work closely together to deliver exceptional healthcare services to our community.<br>Join our team of experts and make a difference with UnityPoint Health.<br><br><span style=\"line-height:107%\"><b>Qualifications:</b></span></span></span><ul style=\"margin-bottom:11px\"><li style=\"margin-bottom:11px\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"line-height:107%\">High School or Vocational School graduate</span></span></span></li><li style=\"margin-bottom:11px\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"line-height:107%\">Ability to demonstrate strong customer service skills.</span></span></span></li><li style=\"margin-bottom:11px\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"line-height:107%\">Ability to effectively enter information into a variety of computer programs.</span></span></span></li><li style=\"margin-bottom:11px\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"line-height:107%\">Ability to understand and apply guidelines, policies and procedures.</span></span></span></li><li style=\"margin-bottom:11px\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"line-height:107%\">Ability to interact effectively with physicians, health care team members, individuals and members of their support systems.</span></span></span></li><li style=\"margin-bottom:11px\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"line-height:107%\">Ability to communicate effectively with people of diverse professional, education and lifestyle backgrounds.</span></span></span></li><li style=\"margin-bottom:11px\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"line-height:107%\">Writes, reads, comprehends and speaks fluent English</span></span></span></li><li style=\"margin-bottom:11px\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"line-height:107%\">Multicultural sensitivity</span></span></span></li><li style=\"margin-bottom:11px\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"line-height:107%\">Microsoft Office – basic computer skills.</span></span></span></li><li style=\"margin-bottom:11px\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"line-height:107%\">Customer/patient focused</span></span></span></li><li style=\"margin-bottom:11px\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"line-height:107%\">Critical thinking skills using independent judgment in making</span></span></span></li></ul><br><span style=\"font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"line-height:107%\">EEO/M/F/D/V</span></span></span>",
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