Scheduling Coordinator

{
  "content_hash": "42c960366999145749429e61c655bbb4146b4a676e02cee426aa061eb86532d8",
  "source_hash": "ee5093f3269e678f02604a44f754a83c71cee104c81e4f6b0f67ee5338947b68",
  "last_changed_at": "2026-06-18T07:56:24.864Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Highland Hills, OH",
    "city": "Highland Hills",
    "region": "OH",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.9
  },
  "salary_max": 20,
  "salary_min": 20,
  "inferred_at": "2026-06-19T07:56:20.713Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Highland Hills, OH",
      "city": "Highland Hills",
      "region": "OH",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.9
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": "hybrid",
  "salary_period": "hour",
  "workplace_type": "hybrid",
  "salary_currency": "USD"
}

{}

{
  "lists": [
    {
      "text": "What You'll Do:",
      "content": "<div>\n<ul style=\"margin-bottom: 0in; margin-top: 2.4px;\">\n<li style=\"margin: 1.8pt 0in 1.8pt 0px; font-size: 12pt; font-family: Aptos, sans-serif;\">Proactively contact customers via phone, text, and other communication channels to schedule in-home measurement appointments.</li>\n<li style=\"margin: 1.8pt 0in 1.8pt 0px; font-size: 12pt; font-family: Aptos, sans-serif;\">Serve as a trusted point of contact for customers, answering questions and providing updates related to their orders.</li>\n<li style=\"margin: 1.8pt 0in 1.8pt 0px; font-size: 12pt; font-family: Aptos, sans-serif;\">Build rapport with customers and confidently overcome scheduling objections to secure appointments as quickly as possible.</li>\n<li style=\"margin: 1.8pt 0in 1.8pt 0px; font-size: 12pt; font-family: Aptos, sans-serif;\">Schedule and document appointments accurately within our CRM system, ensuring technicians have all necessary information.</li>\n<li style=\"margin: 1.8pt 0in 1.8pt 0px; font-size: 12pt; font-family: Aptos, sans-serif;\">Manage unscheduled customers using established follow-up and escalation processes.</li>\n<li style=\"margin: 1.8pt 0in 1.8pt 0px; font-size: 12pt; font-family: Aptos, sans-serif;\">Monitor and maintain technician schedules to meet productivity goals while delivering an exceptional customer experience.</li>\n<li style=\"margin: 1.8pt 0in 1.8pt 0px; font-size: 12pt; font-family: Aptos, sans-serif;\">Utilize routing and mapping software to create efficient daily schedules that minimize drive time and maximize appointment capacity.</li>\n<li style=\"margin: 1.8pt 0in 1.8pt 0px; font-size: 12pt; font-family: Aptos, sans-serif;\">Coordinate appointment changes and reschedules while balancing customer needs and operational requirements.</li>\n<li style=\"margin: 1.8pt 0in 1.8pt 0px; font-size: 12pt; font-family: Aptos, sans-serif;\">Partner closely with technicians and branch team members to ensure smooth communication and execution.</li>\n<li style=\"margin: 1.8pt 0in 1.8pt 0px; font-size: 12pt; font-family: Aptos, sans-serif;\">Contribute to a positive, collaborative team environment focused on customer satisfaction and operational excellence.</li>\n\n</ul></div>"
    },
    {
      "text": "Basic Qualifications",
      "content": "<div>\n<ul style=\"margin-bottom: 0in; margin-top: 2.4px;\">\n<li style=\"margin: 1.8pt 0in 1.8pt 0px; font-size: 12pt; font-family: Aptos, sans-serif;\">High School Diploma or GED.</li>\n<li style=\"margin: 1.8pt 0in 1.8pt 0px; font-size: 12pt; font-family: Aptos, sans-serif;\">2+ years of customer service, customer support, call center, scheduling, or related experience.</li>\n<li style=\"margin: 1.8pt 0in 1.8pt 0px; font-size: 12pt; font-family: Aptos, sans-serif;\">Strong verbal and written communication skills.</li>\n<li style=\"margin: 1.8pt 0in 1.8pt 0px; font-size: 12pt; font-family: Aptos, sans-serif;\">Ability to multitask, prioritize, and stay organized in a fast-paced environment.</li>\n<li style=\"margin: 1.8pt 0in 1.8pt 0px; font-size: 12pt; font-family: Aptos, sans-serif;\">Customer-first mindset with a passion for delivering outstanding service.</li>\n\n</ul></div>"
    },
    {
      "text": "Preferred Qualifications",
      "content": "<div>\n<ul style=\"margin-bottom: 0in; margin-top: 2.4px;\">\n<li style=\"margin: 1.8pt 0in 1.8pt 0px; font-size: 12pt; font-family: Aptos, sans-serif;\">Experience working in an office or administrative environment.</li>\n<li style=\"margin: 1.8pt 0in 1.8pt 0px; font-size: 12pt; font-family: Aptos, sans-serif;\">Familiarity with CRM systems and scheduling software.</li>\n<li style=\"margin: 1.8pt 0in 1.8pt 0px; font-size: 12pt; font-family: Aptos, sans-serif;\">Proficiency in Microsoft Office Suite, including Outlook, Word, and Excel.</li>\n<li style=\"margin: 1.8pt 0in 1.8pt 0px; font-size: 12pt; font-family: Aptos, sans-serif;\">Experience using mapping, routing, or logistics software.</li>\n<li style=\"margin: 1.8pt 0in 1.8pt 0px; font-size: 12pt; font-family: Aptos, sans-serif;\">Proven ability to perform under deadlines and manage competing priorities.</li>\n<li style=\"margin: 1.8pt 0in 1.8pt 0px; font-size: 12pt; font-family: Aptos, sans-serif;\">Strong collaboration skills and the ability to build positive working relationships across teams.</li>\n\n</ul></div>"
    },
    {
      "text": "Why Join Window Nation?",
      "content": "<div>\n<ul style=\"margin-bottom: 0in; margin-top: 2.4px;\">\n<li style=\"margin: 1.8pt 0in 1.8pt 0px; font-size: 12pt; font-family: Aptos, sans-serif;\">Stable, growing company with industry-leading reputation.</li>\n<li style=\"margin: 1.8pt 0in 1.8pt 0px; font-size: 12pt; font-family: Aptos, sans-serif;\">Collaborative team environment where your contributions matter.</li>\n<li style=\"margin: 1.8pt 0in 1.8pt 0px; font-size: 12pt; font-family: Aptos, sans-serif;\">Opportunity to develop scheduling, customer service, and operations expertise.</li>\n<li style=\"margin: 1.8pt 0in 1.8pt 0px; font-size: 12pt; font-family: Aptos, sans-serif;\">Meaningful role supporting both customers and field teams.</li>\n<li style=\"margin: 1.8pt 0in 1.8pt 0px; font-size: 12pt; font-family: Aptos, sans-serif;\">Competitive hourly pay and opportunities for professional growth.</li>\n\n</ul></div>"
    }
  ],
  "country": "US",
  "createdAt": 1781193672282,
  "updatedAt": null,
  "categories": {
    "team": "Shared Services",
    "location": "Highland Hills, OH",
    "commitment": "Full-time (Individual Contributor)",
    "department": "Operations",
    "allLocations": [
      "Highland Hills, OH"
    ]
  },
  "salaryRange": {
    "max": 20,
    "min": 20,
    "currency": "USD",
    "interval": "per-hour-wage"
  },
  "workplaceType": "hybrid"
}