Customer Service Representative

{
  "content_hash": "a0912670962fb46a850da4def09e994b6d6a8f8ce76e7cb5efccddc99906a665",
  "source_hash": "74b6422e1df03422310efb45ad42482c8899d5a764e4feb118ca3156b465f57e",
  "last_changed_at": "2026-06-06T12:46:48.415Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Hobart, OK, US, Hobart, OK",
    "city": "Hobart",
    "region": "OK",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.95
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T12:46:48.358Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Hobart, OK, US, Hobart, OK",
      "city": "Hobart",
      "region": "OK",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.95
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": null,
  "salary_currency": null
}

{}

{
  "detail": {
    "links": [],
    "itemID": "9205186333679_1",
    "postDate": "2026-04-16T16:23:00.000-04:00",
    "workLevelCode": {
      "shortName": "Full-time"
    },
    "customFieldGroup": {
      "dateFields": [
        {
          "nameCode": {
            "codeValue": "PostingDate"
          },
          "dateValue": "2026-04-16T16:23Z"
        },
        {
          "nameCode": {
            "codeValue": "CurrentServerDateTime"
          },
          "dateValue": "2026-06-06T08:46Z"
        }
      ],
      "numberFields": [
        {
          "numberValue": 0,
          "categoryCode": {
            "codeValue": "ApplicantCount"
          }
        },
        {
          "categoryCode": {
            "codeValue": "AwardAmount"
          }
        }
      ],
      "stringFields": [
        {
          "nameCode": {
            "codeValue": "ExternalJobID"
          },
          "stringValue": "630942"
        },
        {
          "nameCode": {
            "codeValue": "CareerCenterRefId"
          }
        },
        {
          "nameCode": {
            "codeValue": "GuidelineOid"
          }
        },
        {
          "nameCode": {
            "codeValue": "CurrencySymbolOrCode"
          }
        },
        {
          "nameCode": {
            "codeValue": "HomeDepartment"
          },
          "stringValue": ""
        },
        {
          "nameCode": {
            "codeValue": "JobClass"
          },
          "stringValue": "Clerk 1"
        }
      ],
      "indicatorFields": [
        {
          "nameCode": {
            "codeValue": "PriortyStatusFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "InternalPostingFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "MinValue"
          },
          "indicatorValue": true
        },
        {
          "nameCode": {
            "codeValue": "IsVsidApplicable"
          },
          "indicatorValue": true
        },
        {
          "nameCode": {
            "codeValue": "IsSassDlReqForExtPostFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsSassDlReqForIntPostFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsMonetaryFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsNonMonetaryFlag"
          },
          "indicatorValue": false
        }
      ]
    },
    "requisitionTitle": "Customer Service Representative",
    "clientRequisitionID": "5268",
    "organizationalUnits": [],
    "postingInstructions": [],
    "additionalProperties": {},
    "requisitionLocations": [
      {
        "address": {
          "cityName": "Hobart",
          "postalCode": "73651",
          "countrySubdivisionLevel1": {
            "codeValue": "OK"
          }
        },
        "nameCode": {
          "shortName": " Hobart, OK, US"
        },
        "aliasNames": []
      }
    ],
    "screeningRequirements": [],
    "requisitionDescription": "<div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/23.14.30/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\">&nbsp;<link href=\"https://static.workforcenow.adp.com/mas/mdf-components/23.14.30/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><div class=\"fr-view\"><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/22.46.11/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\">&nbsp;<link href=\"https://static.workforcenow.adp.com/mas/mdf-components/22.46.11/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><div class=\"fr-view\"><div><p><br></p><p><br></p><p><span style=\"color: rgb(71,85,119);font-size: 30px;font-family: Times New Roman;\"><strong>Customer Service Representative (CSR)</strong></span><br><span style=\"color: rgb(71,85,119);font-size: 30px;font-family: Times New Roman;\"><strong>Hobart, OK&nbsp;</strong></span><br><br><br><br><span style=\"font-family: Times New Roman;\"><strong>POSITION SUMMARY</strong></span><br><br><span style=\"font-family: Times New Roman;\">Ideal candidate is seeking long term employment with room for advancement, is committed to excellent customer service while complying with policy and procedure, and has an outstanding personality.</span><br><br><br><span style=\"font-family: Times New Roman;\"><strong>ESSENTIAL DUTIES AND RESPONSIBILITIES&nbsp;</strong>include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</span><br><br><span style=\"font-family: Times New Roman;\">Responsible for the opening of new accounts</span><br><br><span style=\"font-family: Times New Roman;\">Utilize Connections and the On-boarding process to grow customer relationships</span><br><br><span style=\"font-family: Times New Roman;\">Efficiently process customer requests, including but not limited to, account maintenance, check orders, stop payments, ATM/Check Card disputes, balance inquiries, balance transfers, etc.</span><br><br><span style=\"font-family: Times New Roman;\">Responsible for maintaining legal documents</span><br><br><span style=\"font-family: Times New Roman;\">Promote BancFirst services through cross selling banking products to new and existing clientele</span><br><br><span style=\"font-family: Times New Roman;\">Extraordinary customer service at all times</span><br><br><span style=\"font-family: Times New Roman;\">Assist with other job related duties as requested by supervisor/manager</span><br><br><span style=\"font-family: Times New Roman;\">Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.</span><br><br><br><span style=\"font-family: Times New Roman;\"><strong>REQUIREMENTS</strong></span><br><br><span style=\"font-family: Times New Roman;\">Must possess the ability to work very well with all kinds of people and enjoy heavy customer service tasks</span><br><br><span style=\"font-family: Times New Roman;\">Previous banking experience and/or customer service experience in related field preferred</span><br><br><span style=\"font-family: Times New Roman;\">Knowledge of policies and procedures as well as federal guidelines</span><br><br><span style=\"font-family: Times New Roman;\">Ability to acquire an understanding of BancFirst products and services</span><br><br><span style=\"font-family: Times New Roman;\">Proficient in computer usage, strong knowledge of Microsoft Office</span><br><br><span style=\"font-family: Times New Roman;\">Able to communicate professionally both verbally and in writing</span><br><br><span style=\"font-family: Times New Roman;\">Must be able to interact with other offices and departments for accurate resolutions to problems and errors, while continuing to complete job tasks in a timely manner</span><br><br><span style=\"font-family: Times New Roman;\">Must be flexible and able to work additional hours when crucial to the branch environment</span><br><br><span style=\"font-family: Times New Roman;\">Critical thinking skills</span><br><br><span style=\"font-family: Times New Roman;\">Work well under stress and deadlines while managing multiple tasks</span><br><br><span style=\"font-family: Times New Roman;\">Must demonstrate a business professional image and demeanor at all times&nbsp;</span><br><br><span style=\"font-family: Times New Roman;\">Attendance and punctuality is an essential function of the job</span><br><br><br><span style=\"font-family: Times New Roman;\"><strong>LOCATION</strong></span><br><br><span style=\"font-family: Times New Roman;\">BancFirst, Hobart</span></p><p><span style=\"font-family: Times New Roman;\">105 West 4th Street</span>&nbsp;</p><p><span style=\"font-family: Times New Roman;\">Hobart, OK 73651</span><br><br><br><span style=\"font-family: Times New Roman;\"><strong>HOURS</strong></span><br><br><span style=\"font-family: Times New Roman;\">Full Time</span><br><span style=\"font-family: Times New Roman;\">M-F, Saturdays as scheduled</span><br><br></p><p style='margin:0in;margin-bottom:.0001pt;font-size:15px;font-family:\"Calibri\",sans-serif;background:white;' data-pasted=\"true\"><strong><span style='font-size:15px;font-family:\"Garamond\",serif;color:green;background:white;'>Hometown service, statewide strength.</span></strong><span style='font-size:15px;font-family:\"Garamond\",serif;color:black;background:white;'>&nbsp;<strong>BancFirst</strong> is committed to investing in the future of Oklahoma communities. BancFirst is a $14 billion bank offering personal and commercial products, trust, insurance, and investment services in sixty Oklahoma communities. Employees enjoy excellent benefits and a learning environment that allows them to continuously improve their skills to deliver highly personalized service to customers.<br>&nbsp;EOE - BancFirst is an Equal Opportunity employer.</span></p><p style='margin:0in;margin-bottom:.0001pt;font-size:15px;font-family:\"Calibri\",sans-serif;background:white;'><br></p><p style='margin:0in;margin-bottom:.0001pt;font-size:15px;font-family:\"Calibri\",sans-serif;background:white;'><strong><em><span style='font-size:13px;font-family:\"Garamond\",serif;color:#262321;'>Diversity&hellip;Our differences enhance business performance.</span></em></strong></p><p><br>&nbsp;</p></div></div></div></div></div>\n",
    "sponsoredVisaTypeCodes": []
  },
  "list_job": {
    "links": [],
    "itemID": "9205186333679_1",
    "postDate": "2026-04-16T16:23:00.000-04:00",
    "workLevelCode": {
      "shortName": "Full-time"
    },
    "customFieldGroup": {
      "dateFields": [
        {
          "nameCode": {
            "codeValue": "PostingDate"
          },
          "dateValue": "2026-04-16T16:23Z"
        },
        {
          "nameCode": {
            "codeValue": "CurrentServerDateTime"
          },
          "dateValue": "2026-06-06T08:46Z"
        }
      ],
      "numberFields": [
        {
          "numberValue": 0,
          "categoryCode": {
            "codeValue": "ApplicantCount"
          }
        },
        {
          "categoryCode": {
            "codeValue": "AwardAmount"
          }
        }
      ],
      "stringFields": [
        {
          "nameCode": {
            "codeValue": "ExternalJobID"
          },
          "stringValue": "630942"
        },
        {
          "nameCode": {
            "codeValue": "CareerCenterRefId"
          }
        },
        {
          "nameCode": {
            "codeValue": "GuidelineOid"
          }
        },
        {
          "nameCode": {
            "codeValue": "CurrencySymbolOrCode"
          }
        },
        {
          "nameCode": {
            "codeValue": "HomeDepartment"
          },
          "stringValue": ""
        },
        {
          "nameCode": {
            "codeValue": "JobClass"
          },
          "stringValue": "Clerk 1"
        }
      ],
      "indicatorFields": [
        {
          "nameCode": {
            "codeValue": "PriortyStatusFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "InternalPostingFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "MinValue"
          },
          "indicatorValue": true
        },
        {
          "nameCode": {
            "codeValue": "IsVsidApplicable"
          },
          "indicatorValue": true
        },
        {
          "nameCode": {
            "codeValue": "IsSassDlReqForExtPostFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsSassDlReqForIntPostFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsMonetaryFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsNonMonetaryFlag"
          },
          "indicatorValue": false
        }
      ]
    },
    "requisitionTitle": "Customer Service Representative",
    "clientRequisitionID": "5268",
    "organizationalUnits": [],
    "postingInstructions": [],
    "additionalProperties": {},
    "requisitionLocations": [
      {
        "address": {
          "cityName": "Hobart",
          "postalCode": "73651",
          "countrySubdivisionLevel1": {
            "codeValue": "OK"
          }
        },
        "nameCode": {
          "shortName": " Hobart, OK, US"
        },
        "aliasNames": []
      }
    ],
    "screeningRequirements": [],
    "sponsoredVisaTypeCodes": []
  },
  "detail_meta": {
    "url": "https://workforcenow.adp.com/mascsr/default/careercenter/public/events/staffing/v1/job-requisitions/630942?cid=accb157b-0522-4636-842f-31bc8cd56836&ccId=19000101_000001&lang=en_US&locale=en_US",
    "http_status": 200,
    "content_type": "application/json;charset=UTF-8",
    "response_bytes": 10739
  },
  "detail_errors": []
}