Enrollment Counselor

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  "last_changed_at": "2026-05-30T05:58:51.504Z",
  "active_status": "active"
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{
  "language": "en",
  "location": {
    "raw": "San Rafael, California, 94901-3033, United States",
    "city": "San Rafael",
    "region": null,
    "country": "United States",
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    "confidence": 0.95
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  "salary_min": null,
  "inferred_at": "2026-06-06T10:23:51.047Z",
  "launch_scope": {
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      "raw": "San Rafael, California, 94901-3033, United States",
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      "country": "United States",
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    "countries": [
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  "remote_policy": null,
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  "list_job": {
    "id": "27",
    "isRemote": null,
    "location": {
      "city": "San Rafael",
      "state": "California"
    },
    "atsLocation": {
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    },
    "departmentId": "18616",
    "locationType": "0",
    "jobOpeningName": "Enrollment Counselor",
    "departmentLabel": "Enrollment & Graduate",
    "employmentStatusLabel": "Full-Time Benefits Eligible"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "San Rafael",
      "state": "California",
      "postalCode": "94901-3033",
      "addressCountry": "United States"
    },
    "datePosted": "2026-04-24",
    "atsLocation": {
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    "description": "<p><span style=\"font-family: 'Arial',sans-serif; font-size: 12.0pt\"><span style=\"font-weight: bold\">Title:</span> </span><span style=\"font-family: 'Arial',sans-serif; font-size: 12.0pt\">Enrollment Counselor </span><br></p>\n<p><span style=\"font-family: 'Arial',sans-serif; font-size: 12.0pt\"> </span><br></p>\n<p><span style=\"font-family: 'Arial',sans-serif; font-size: 12.0pt\"><span style=\"font-weight: bold\">Works in:</span> </span><span style=\"font-family: 'Arial',sans-serif; font-size: 12.0pt\">Enrollment Department</span><br></p>\n<p><span style=\"font-family: 'Times New Roman',serif; font-size: 12.0pt\"> </span></p>\n<p><span style=\"font-family: 'Arial',sans-serif; font-size: 12.0pt\"><span style=\"font-weight: bold\">Reports to:</span> </span><span style=\"font-family: 'Arial',sans-serif; font-size: 12.0pt\">Enrollment Director</span><br></p>\n<p><span style=\"font-family: 'Times New Roman',serif; font-size: 12.0pt\"> </span></p>\n<p><span style=\"font-family: 'Arial',sans-serif; font-size: 12.0pt\"><span style=\"font-weight: bold\">Schedule:</span> </span><span style=\"font-family: 'Arial',sans-serif; font-size: 12.0pt\">Full-time, Monday through Friday 9am-5pm </span><br></p>\n<p><span style=\"font-family: 'Times New Roman',serif; font-size: 12.0pt\"> </span></p>\n<p><span style=\"font-family: 'Arial',sans-serif; font-size: 12.0pt\">This is a full-time, in person, exempt position – Must be a local Bay Area resident</span><br></p>\n<p><span style=\"font-family: 'Times New Roman',serif; font-size: 12.0pt\"> </span></p>\n<p><span style=\"font-family: 'Arial',sans-serif; font-size: 12.0pt\"><span style=\"font-weight: bold\">General Requirements:</span> </span><span style=\"font-family: 'Arial',sans-serif; font-size: 12.0pt\">Must have excellent customer service skills, including comprehensive listening abilities in order to communicate patiently and compassionately with people. Must be a Hoffman Process graduate. A background in counseling, coaching, or psychology is a plus. Proficiency with English; Spanish would be a plus.</span><br></p>\n<p><span style=\"font-family: 'Arial',sans-serif; font-size: 12.0pt\"> </span><br></p>\n<p><span style=\"font-family: 'Arial',sans-serif; font-size: 12.0pt\"><span style=\"font-weight: bold\">Electronic Communications:</span> </span><span style=\"font-family: 'Arial',sans-serif; font-size: 12.0pt\">Proficiency in MS 365, Adobe Acrobat, FileMaker Pro. Technically knowledgeable with Mac/Apple computer. Experience with Zoom Application including Zoom phones, meetings and scheduler.</span><br></p>\n<p><span style=\"font-family: 'Times New Roman',serif; font-size: 12.0pt\"> </span></p>\n<p><span style=\"font-family: 'Arial',sans-serif; font-size: 12.0pt\"><span style=\"font-weight: bold\">Purpose of Job and Intended Results:</span> </span><span style=\"font-family: 'Arial',sans-serif; font-size: 12.0pt\">As an Enrollment Counselor, you will be the first point of contact for prospective students, providing guidance, support, and exceptional customer service. You will help participants navigate the enrollment process, understand the foundational principles of the Hoffman Process, and complete their pre-Process assignments. The ideal candidate has a warm, welcoming, and compassionate nature and is committed to creating a supportive environment for those embarking on this deeply personal journey.</span><br></p>\n<p><span style=\"font-family: 'Times New Roman',serif; font-size: 12.0pt\"> </span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">Job Duties and Responsibilities</span><br></p>\n<p><span style=\"font-family: Symbol\"><span>·       </span></span><span style=\"font-family: 'Arial',sans-serif\">Serve as a knowledgeable and empathetic guide for prospective students considering the Hoffman Process.</span></p>\n<p><span style=\"font-family: Symbol\"><span>·       </span></span><span style=\"font-family: 'Arial',sans-serif\">Provide exceptional customer service through phone, email, and video communication, ensuring students feel supported and understood.</span></p>\n<p><span style=\"font-family: Symbol\"><span>·       </span></span><span style=\"font-family: 'Arial',sans-serif\">Educate students on Negative Love Syndrome as the main concept of the work.</span></p>\n<p><span style=\"font-family: Symbol\"><span>·       </span></span><span style=\"font-family: 'Arial',sans-serif\">Assist students in completing the pre-Process assignments, answering any questions, and providing clarity where needed.</span></p>\n<p><span style=\"font-family: Symbol\"><span>·       </span></span><span style=\"font-family: 'Arial',sans-serif\">Address logistical inquiries, including scheduling, payment, accommodations, and program expectations.</span></p>\n<p><span style=\"font-family: Symbol\"><span>·       </span></span><span style=\"font-family: 'Arial',sans-serif\">Maintain accurate and up-to-date records of student interactions and progress within the enrollment system.</span></p>\n<p><span style=\"font-family: Symbol\"><span>·       </span></span><span style=\"font-family: 'Arial',sans-serif\">Collaborate with internal teams, including facilitators and administrative staff, to ensure a seamless enrollment experience.</span></p>\n<p><span style=\"font-family: Symbol\"><span>·       </span></span><span style=\"font-family: 'Arial',sans-serif\">Uphold the values and mission of the Hoffman Institute, demonstrating empathy, integrity, and a deep commitment to personal development </span></p>\n<p><br><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Education &amp; Experience</span><br></p>\n<p><span style=\"font-family: Symbol; font-size: 10.0pt\"><span>·        </span></span><span style=\"font-family: 'Arial',sans-serif\">Must be a graduate of the Hoffman Process.</span></p>\n<p><span style=\"font-family: Symbol; font-size: 10.0pt\"><span>·        </span></span><span style=\"font-family: 'Arial',sans-serif\">Strong passion for personal growth, self-awareness, and transformational work.</span></p>\n<p><span style=\"font-family: Symbol; font-size: 10.0pt\"><span>·        </span></span><span style=\"font-family: 'Arial',sans-serif\">Excellent interpersonal and communication skills, with a warm and welcoming demeanor.</span></p>\n<p><span style=\"font-family: Symbol; font-size: 10.0pt\"><span>·        </span></span><span style=\"font-family: 'Arial',sans-serif\">Experience in customer service, counseling, or admissions is preferred.</span></p>\n<p><span style=\"font-family: Symbol; font-size: 10.0pt\"><span>·        </span></span><span style=\"font-family: 'Arial',sans-serif\">Ability to explain complex emotional and psychological concepts in an accessible and supportive manner.</span></p>\n<p><span style=\"font-family: Symbol; font-size: 10.0pt\"><span>·        </span></span><span style=\"font-family: 'Arial',sans-serif\">Highly organized, detail-oriented, and capable of managing multiple student interactions.</span></p>\n<p><span style=\"font-family: 'Arial',sans-serif; font-size: 12.0pt\"> </span><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Compensation and Benefits: </span><span style=\"font-family: 'Arial',sans-serif; font-size: 12.0pt\">Compensation includes salary and benefits, including medical and dental insurance, paid vacation and holidays, and the opportunity to take Hoffman Institute courses for free or at a significantly discounted rate.</span><br></p>\n<p><span style=\"font-family: 'Times New Roman',serif; font-size: 12.0pt\"> </span></p>\n<p><span style=\"font-family: 'Arial',sans-serif; font-size: 12.0pt\"><span style=\"font-weight: bold\">Non-Discrimination Policy:</span> </span><span style=\"font-family: 'Arial',sans-serif; font-size: 12.0pt\">The Hoffman Institute Foundation encourages the participation of all, and seeks to appoint to its staff individuals of diverse backgrounds and to do so without discrimination on the basis of gender, religion, race, color, age, sexual orientation, disability, national origin, or any other category protected by law.</span><br></p>\n<p><span style=\"font-family: 'Times New Roman',serif; font-size: 12.0pt\"> </span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Background Check: </span><span style=\"font-family: 'Arial',sans-serif; font-size: 12.0pt\">Hoffman Institute will conduct a background check for all candidates prior to hire.</span><br></p>\n<p><span style=\"font-family: 'Times New Roman',serif; font-size: 12.0pt\"> </span></p>\n<p><span style=\"font-weight: bold\"><span style=\"font-family: 'Arial',sans-serif; font-size: 12.0pt\">To Apply</span><br></span></p>\n<p><span style=\"font-weight: bold\"><br></span><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Please submit:</span><br></p>\n<ol>\n<li>\n<ol>\n<li><span style=\"font-family: 'Arial',sans-serif; font-size: 12.0pt\">Current resume</span><br></li>\n<li><span style=\"font-family: 'Arial',sans-serif; font-size: 12.0pt\">Cover Letter</span><br></li>\n<li><span style=\"font-family: 'Arial',sans-serif; font-size: 12.0pt\">Contact information for three references, two of whom are people who have supervised your work (we will not contact your references without checking with you first)</span><br></li>\n</ol>\n<span style=\"font-family: Arial, sans-serif; font-size: 12pt\"> </span></li>\n</ol>",
    "compensation": "$71K to $78K annually",
    "departmentId": "18616",
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    "jobCategoryId": null,
    "jobOpeningName": "Enrollment Counselor",
    "departmentLabel": "Enrollment & Graduate",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Mid-level",
    "jobOpeningShareUrl": "https://hoffmaninstitute.bamboohr.com/careers/27",
    "employmentStatusLabel": "Full-Time Benefits Eligible"
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}