Sr. Product Manager- Digital

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    "ShortDescriptionStr": "Be an Owner at Sally Beauty. Act as the voice of the customer to shape and elevate SBH’s digital experiences across eCommerce, mobile, and in‑store platforms, driving innovation through new features while ensuring seamless performance by quickly identifying and resolving customer service and site operational issues.\n",
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    "ExternalDescriptionStr": "<p style=\"margin-bottom: 0in;\"><span style=\"color: rgb(192, 0, 0); font-family: &quot;Segoe UI Variable Display&quot;;\"><span style=\"font-size: 20pt; line-height: 115%;\"><strong>SR Product Manager - Digital</strong></span></span></p><p style=\"margin-bottom: 0in;\">&nbsp;</p><div style=\"border-color: currentcolor; border-image: initial; border-style: none; border-width: medium; padding: 0in 0in 1pt;\"><p style=\"border-color: currentcolor; border-image: initial; border-style: none; border-width: medium; padding: 0in;\"><span style=\"color: rgb(192, 0, 0); font-family: &quot;Segoe UI Variable Display&quot;;\"><i><span style=\"font-size: 10pt; line-height: 115%;\"><strong>This position is hybrid working from our Legacy West Support Center located in Plano, Texas</strong></span></i></span></p><p style=\"border-color: currentcolor; border-image: initial; border-style: none; border-width: medium; padding: 0in;\"><span style=\"color: rgb(192, 0, 0); font-family: &quot;Segoe UI Variable Display&quot;;\"><span style=\"font-size: 14pt; line-height: 115%;\"><strong>About Sally Beauty Holdings, Inc.</strong></span></span></p></div><p style=\"text-align: justify;\"><span style=\"font-family: &quot;Segoe UI Variable Display&quot;;\"><span style=\"font-size: 10pt; line-height: 115%;\">At SBH, our purpose is to inspire a more colorful, confident, and welcoming world. We are the leader in professional hair color, selling and distributing professional beauty supplies across 11 countries through our Sally Beauty and Beauty Systems Group businesses. Sally Beauty offers products for hair color, hair care, nails, and skin care to retail customers looking for salon quality products at a value price. Beauty Systems Group, branded as Cosmo Prof or Armstrong McCall stores, along with its direct sales consultants, sell professionally branded products intended for use and resale by salons to retail consumers.</span></span></p><p style=\"margin-bottom: 0in; text-align: justify;\">&nbsp;</p><div style=\"border-color: currentcolor; border-image: initial; border-style: none; border-width: medium; padding: 0in 0in 1pt;\"><p style=\"border-color: currentcolor; border-image: initial; border-style: none; border-width: medium; padding: 0in;\"><span style=\"color: rgb(192, 0, 0); font-family: &quot;Segoe UI Variable Display&quot;;\"><span style=\"font-size: 14pt; line-height: 115%;\"><strong>About the role</strong></span></span></p></div><p><span style=\"font-family: &quot;Segoe UI Variable Display&quot;;\"><span style=\"font-size: 10pt; line-height: 115%;\">Act as voice of the customer to lead the evolution of SBH’s digital experiences via the ecommerce website, mobile app, and in store and event platforms. Launch new features and functionality to drive innovation and ensure timely identification and resolution of customer service and site operational issues.&nbsp;</span></span></p><p><span style=\"color: rgb(192, 0, 0); font-family: &quot;Segoe UI Variable Display&quot;;\"><span style=\"font-size: 14pt; line-height: 115%;\"><strong>Responsibilities</strong></span></span></p><ul style=\"list-style-type: disc; padding-left: 48px;\"><li><p class=\"TableParagraph\"><span style=\"background-color: white; color: black; font-family: &quot;Segoe UI Variable Display&quot;;\"><span style=\"font-size: 10pt;\">Lead team and agency partners in writing requirements, epics, and user stories to execute the product roadmap, including fixes and enhancements.&nbsp;</span></span></p></li><li><p class=\"TableParagraph\"><span style=\"background-color: white; color: black; font-family: &quot;Segoe UI Variable Display&quot;;\"><span style=\"font-size: 10pt;\">Effectively communicate system issues or points of customer friction and drive to timely resolution.&nbsp;</span></span></p></li><li><p class=\"TableParagraph\"><span style=\"background-color: white; color: black; font-family: &quot;Segoe UI Variable Display&quot;;\"><span style=\"font-size: 10pt;\">Actively partner with Ecommerce, IT, Marketing, Customer Engagement, Analytics, and agency teams to develop features that drive customer acquisition, engagement, conversion, and satisfaction.</span></span></p></li><li><p class=\"TableParagraph\"><span style=\"background-color: white; color: black; font-family: &quot;Segoe UI Variable Display&quot;;\"><span style=\"font-size: 10pt;\">Drive conversion rate on the site by responding to critical needs and concerns of external and internal customers, including the ecommerce team and customer service.&nbsp;</span></span></p></li><li><p class=\"TableParagraph\"><span style=\"background-color: white; color: black; font-family: &quot;Segoe UI Variable Display&quot;;\"><span style=\"font-size: 10pt;\">Prioritize and manage product backlog and priorities for site releases.</span></span></p></li><li><p class=\"TableParagraph\"><span style=\"background-color: white; color: black; font-family: &quot;Segoe UI Variable Display&quot;;\"><span style=\"font-size: 10pt;\">Ensure team roadmap helps achieve ecommerce business goals.</span></span></p></li><li><p class=\"TableParagraph\"><span style=\"background-color: white; color: black; font-family: &quot;Segoe UI Variable Display&quot;;\"><span style=\"font-size: 10pt;\">Help your team prioritize, negotiate, and remove obstacles to ensure quality product launches.</span></span></p></li><li><p class=\"TableParagraph\"><span style=\"background-color: white; color: black; font-family: &quot;Segoe UI Variable Display&quot;;\"><span style=\"font-size: 10pt;\">Lead team in testing and conducting UAT on all digital features.</span></span></p></li><li><p class=\"TableParagraph\"><span style=\"background-color: white; color: black; font-family: &quot;Segoe UI Variable Display&quot;;\"><span style=\"font-size: 10pt;\">Build out project plans, resource/budget estimates, timelines and resourcing.&nbsp;</span></span></p></li><li><p class=\"TableParagraph\"><span style=\"background-color: white; color: black; font-family: &quot;Segoe UI Variable Display&quot;;\"><span style=\"font-size: 10pt;\">Serve as the subject matter expert across the digital commerce systems.</span></span></p></li><li><p class=\"TableParagraph\"><span style=\"background-color: white; color: black; font-family: &quot;Segoe UI Variable Display&quot;;\"><span style=\"font-size: 10pt;\">Track performance, identify improvement areas, and communicate with service providers to troubleshoot.</span></span></p></li><li><p class=\"TableParagraph\"><span style=\"background-color: white; color: black; font-family: &quot;Segoe UI Variable Display&quot;;\"><span style=\"font-size: 10pt;\">Map out and understand the end-to-end customer journey and the associated KPIs, identifying any client friction points and finding ways to solve them.</span></span></p></li><li><p class=\"TableParagraph\"><span style=\"background-color: white; color: black; font-family: &quot;Segoe UI Variable Display&quot;;\"><span style=\"font-size: 10pt;\">Identify gap areas, set ecommerce excellence targets and ensure that all relevant SLAs are in place.</span></span></p></li><li><p class=\"TableParagraph\"><span style=\"background-color: white; color: black; font-family: &quot;Segoe UI Variable Display&quot;;\"><span style=\"font-size: 10pt;\">Develop business cases as needed for new strategic initiatives.&nbsp;</span></span></p><p class=\"TableParagraph\">&nbsp;</p></li></ul><p class=\"TableParagraph\">&nbsp;</p><div style=\"border-color: currentcolor; border-image: initial; border-style: none; border-width: medium; padding: 0in 0in 1pt;\"><p style=\"border-color: currentcolor; border-image: initial; border-style: none; border-width: medium; padding: 0in;\"><span style=\"color: rgb(192, 0, 0); font-family: &quot;Segoe UI Variable Display&quot;;\"><span style=\"font-size: 14pt; line-height: 115%;\"><strong>Knowledge, skills &amp; abilities requirements</strong></span></span></p></div><ul style=\"list-style-type: disc;\"><li style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: &quot;Segoe UI Variable Display&quot;;\"><span style=\"font-size: 10pt;\">5-7+ years of Product management &amp; Project Management in Omni channel / Digital Shelf / Ecommerce&nbsp;</span></span></li><li style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: &quot;Segoe UI Variable Display&quot;;\"><span style=\"font-size: 10pt;\">Experience developing a Digital Enterprise Strategies</span></span></li><li style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: &quot;Segoe UI Variable Display&quot;;\"><span style=\"font-size: 10pt;\">Results, Data Driven and analytics skills&nbsp;</span></span></li><li style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: &quot;Segoe UI Variable Display&quot;;\"><span style=\"font-size: 10pt;\">Experience with Objectives and Key Results (OKR), Hypothesis and Experimentation</span></span></li><li style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: &quot;Segoe UI Variable Display&quot;;\"><span style=\"font-size: 10pt;\">Ability to communicate succinctly (verbal and written) and to all levels in the company&nbsp;</span></span></li><li style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: &quot;Segoe UI Variable Display&quot;;\"><span style=\"font-size: 10pt;\">Mobile first mindset with proven experience with big data and analytics platforms</span></span></li><li style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: &quot;Segoe UI Variable Display&quot;;\"><span style=\"font-size: 10pt;\">A strong problem-solver with excellent leadership, negotiation, and decision making skills</span></span></li><li style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: &quot;Segoe UI Variable Display&quot;;\"><span style=\"font-size: 10pt;\">Experience with Product Development Life Cycle (PDLC), Scaled Agile Framework (SAFe) and related tools</span></span></li><li style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: &quot;Segoe UI Variable Display&quot;;\"><span style=\"font-size: 10pt;\">Experience with Artificial Intelligence and Machine Learning would be a bonus.</span></span></li></ul><p style=\"line-height: normal; margin-bottom: 0in;\">&nbsp;</p><div style=\"border-color: currentcolor; border-image: initial; border-style: none; border-width: medium; padding: 0in 0in 1pt;\"><p style=\"border-color: currentcolor; border-image: initial; border-style: none; border-width: medium; padding: 0in;\"><span style=\"color: rgb(192, 0, 0); font-family: &quot;Segoe UI Variable Display&quot;;\"><span style=\"font-size: 14pt; line-height: 115%;\"><strong>Competencies &amp; attributes</strong></span></span></p></div><ul style=\"list-style-type: disc;\"><li style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: &quot;Segoe UI Variable Display&quot;;\"><span style=\"font-size: 10pt;\">Customer obsessed, phenomenal leader/communicator&nbsp;</span></span></li><li style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: &quot;Segoe UI Variable Display&quot;;\"><span style=\"font-size: 10pt;\">Bachelor of Computer Science, Business Management, Product Management</span></span></li><li style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: &quot;Segoe UI Variable Display&quot;;\"><span style=\"font-size: 10pt;\">Demonstrated track record in Data Driven decision making</span></span></li><li style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: &quot;Segoe UI Variable Display&quot;;\"><span style=\"font-size: 10pt;\">Team player with cross-functional inclusivity mindset&nbsp;</span></span></li><li style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: &quot;Segoe UI Variable Display&quot;;\"><span style=\"font-size: 10pt;\">Strong detail oriented documentation abilities</span></span></li><li style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: &quot;Segoe UI Variable Display&quot;;\"><span style=\"font-size: 10pt;\">Product Management Certificate a plus</span></span></li><li style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: &quot;Segoe UI Variable Display&quot;;\"><span style=\"font-size: 10pt;\">Project Management Certificate a plus</span></span></li><li style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: &quot;Segoe UI Variable Display&quot;;\"><span style=\"font-size: 10pt;\">Business Analysis Certificate a plus&nbsp;</span></span></li><li style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: &quot;Segoe UI Variable Display&quot;;\"><span style=\"font-size: 10pt;\">Lean six sigma certificates, or related, a plus</span></span></li></ul><p style=\"line-height: normal; margin: 0in 0in 0in 0.5in;\">&nbsp;</p><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"color: rgb(192, 0, 0); font-family: &quot;Segoe UI Variable Display&quot;;\"><span style=\"font-size: 14pt;\"><strong>Working conditions &amp; physical requirements</strong></span></span></p><p><span style=\"font-family: &quot;Segoe UI Variable Display&quot;;\"><span style=\"font-size: 10pt; line-height: 107%;\">The work may require some physical exertion such as long periods of standing; walking; recurring bending, crouching, stretching, reaching, or similar activities; recurring lifting of moderately heavy items such as record boxes.&nbsp;The work may require specific, but common, physical characteristics and abilities such as above-average agility and dexterity.</span></span></p><p><span style=\"font-family: &quot;Segoe UI Variable Display&quot;;\"><span style=\"font-size: 10pt; line-height: 107%;\">The work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, libraries, and residences or commercial vehicles, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, etc.&nbsp; The work area is adequately lighted, heated, and ventilated.</span></span></p><p><span style=\"color: rgb(192, 0, 0); font-family: &quot;Segoe UI Variable Display&quot;;\"><strong>Benefits</strong></span></p><p><span style=\"font-family: &quot;Segoe UI Variable Display&quot;;\"><span style=\"font-size: 11pt; line-height: 115%;\">We offer a competitive salary and outstanding benefits package that includes medical, dental, vision, life Insurance, paid vacation and sick days, paid holidays, tuition reimbursement and 401(k) with company match. In addition, associates of SBH may take advantage of our&nbsp;in-house salon with complementary services and a varied selection of food options at our corporate campus. Also, featured at our corporate campus, is both a Sally Beauty and CosmoProf Professional onsite store, where associates enjoy a great merchandise discount!</span></span></p><p><span style=\"font-family: &quot;Segoe UI Variable Display&quot;;\"><span style=\"font-size: 11pt; line-height: 115%;\">#Li-Hybrid</span></span></p><p style=\"margin-left: 0.25in; text-align: justify;\">&nbsp;</p>",
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