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Member Services Representative II

Fc217012 45a5 4270 A628 Cd13ee850dee 19000101 000001 · Chicago, IL, US, Chicago, IL · Hybrid · Active · $20–$25 / hour · ADP Workforce Now Recruiting

Job facts

FieldValue
CompanyFc217012 45a5 4270 A628 Cd13ee850dee 19000101 000001
TitleMember Services Representative II
Normalized title-
Department / team-
LocationChicago, IL, United States
Work modelHybrid / Hybrid
Employment typeFull Time
Salary$20–$25 / hour
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-05-08 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from Fc217012 45a5 4270 A628 Cd13ee850dee 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Chicago.Open
Work model jobsActive Hybrid postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyFc217012 45a5 4270 A628 Cd13ee850dee 19000101 000001
Sourcee6ed15b9-59db-4050-a935-548e2f9e1cb7
ATS providerADP Workforce Now Recruiting

Description

UNITE HERE HEALTH serves 200,000+ workers and their families in the hospitality and gaming industry nationwide. Our desire to be innovative and progressive drives us to develop impactful programs and benefits designed to engage our participants in managing their own health and healthcare. Our vision is exciting and challenging. Please read on to learn more about this great opportunity! The Spanish Bi-lingual Member Services Representative II is to be the face of the Fund, especially to members and to provide benefit, eligibility, claim and health care education, information, and issue resolution to this multi-cultural community. The Member Services Representative shares the UNITE HERE HEALTH message by encouraging the utilization of benefits according to plan benefits and best healthcare value, while optimizing the member’s service experience. ESSENTIAL JOB FUNCTIONS AND DUTIES Serves as the main point of contact for the Fund’s members, unions, employers, providers, and vendors on benefit, claims and eligibility issues, education, and questions Receives and records telephone inquiries regarding plan benefits, claims and eligibility and backs up Member Services I and Reception positions for walk-in inquiries Performs telephonic enrollment functions and in-person outreach as needed Encourages members to take steps to get involved in programs to improve their health Recognizes and communicates issues to management including trends and anomalies Research benefit, eligibility and claim issues and initiates corrective action with relevant departments Maintains up-to-date knowledge of all systems and sources relating to plan benefits, processes, policies, etc. that will affect performance of daily tasks Seeks management assistance on issues unable to resolve in a timely manner Maintains awareness of work volumes and service levels ESSENTIAL QUALIFICATIONS Spanish bi-lingual skill 1 ~ 2 years of direct experience minimum in a healthcare, insurance, union, or community engagement environment Working knowledge and experience in enrollment requirements and processes Experience in customer service duties in person and/or over the phone Experience in a call center Working knowledge in complex claims processes, complex self-pay processes including payment, vacation hours, and leave of absence application Associate’s degree in healthcare or related field or equivalent work experience required Salary range for this position: Hourly $20.36 - $24.97. Actual base salary ma y vary based upon, but not limited to: relevant experience, qualifications, expertise, certifications, licenses, education or equivalent work experience, time in role, peer and market data, prior performance, business sector, and geographic location. Work Schedule (may vary to meet business needs): Monday ~ Friday, 7.5 hours per day (37.5 hours per week) with potential for hybrid work-from-home arrangement . We reward great work with great benefits, including but not limited to: Medical, Dental, Vision, Paid Time-Off (PTO), Paid Holidays, 401(k), Pension, Short- & Long-term Disability, Life, AD&D, Flexible Spending Accounts (healthcare & dependent care), Commuter Transit, Tuition Assistance, and Employee Assistance Program (EAP). #LI-Hybrid

Full job record

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Org ID96237476-ed03-486d-b1ca-f2ee6361b986
Source IDe6ed15b9-59db-4050-a935-548e2f9e1cb7
Board IDe6ed15b9-59db-4050-a935-548e2f9e1cb7
Provideradp_workforcenow
Provider Job Key567695
TitleMember Services Representative II
Normalized Title—
Statusactive
Activeyes
Location TextChicago, IL, US, Chicago, IL
Department—
Team—
Employment Typefull_time
Workplace Typehybrid
Remote Policyhybrid
CountryUnited States
RegionIL
CityChicago
Salary Raw20.36 To 24.97 (USD) Hourly
Salary Min20.36
Salary Max24.97
Salary CurrencyUSD
Salary Periodhour
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=fc217012-45a5-4270-a628-cd13ee850dee&ccId=19000101_000001&lang=en_US&type=JS&jobId=567695&jwId=9201072474758_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=fc217012-45a5-4270-a628-cd13ee850dee&ccId=19000101_000001&lang=en_US&type=JS&jobId=567695&jwId=9201072474758_1
First Seen At2026-05-31 18:59:10Z
Last Seen At2026-06-06 13:27:56Z
Last Checked At2026-06-06 13:27:56Z
Last Changed At2026-06-06 13:27:56Z
Inactive At—
Source Posted At2026-05-08 15:26:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=fc217012-45a5-4270-a628-cd13ee850dee|19000101_000001/date=2026-06-06/2026-06-06T13-27-56-105Z-59dda95973313c93d6cb5eebcaa3a7a960c553ec82c8ef8622c5e4741d9dfb9e.json
Event Fields
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Extensions
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    "requisitionDescription": "<div><div><div><div><div><div><div><div><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;' id=\"isPasted\"><strong><span style=\"font-family: tahoma, sans-serif; font-size: 16px;\">UNITE HERE HEALTH</span></strong><span style=\"font-family: tahoma, sans-serif; font-size: 16px;\">&nbsp;serves 200,000+ workers and their families in the hospitality and gaming industry nationwide. Our desire to be innovative and progressive drives us to develop impactful programs and benefits designed to engage our participants in managing their own health and healthcare. Our vision is exciting and challenging. Please read on to learn more about this great opportunity!</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: tahoma, sans-serif; font-size: 16px;\">&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: tahoma, sans-serif; font-size: 16px;\">The Spanish Bi-lingual&nbsp;Member Services Representative II is to be the face of the Fund, especially to members and to provide benefit, eligibility, claim and health care education, information, and issue resolution to this multi-cultural community. The Member Services Representative shares the UNITE HERE HEALTH message by encouraging the utilization of benefits according to plan benefits and best healthcare value, while optimizing the member&rsquo;s service experience.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: tahoma, sans-serif; font-size: 16px;\">&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;text-align:center;'><span style=\"font-family: tahoma, sans-serif; font-size: 16px;\"><strong><u>ESSENTIAL JOB FUNCTIONS AND DUTIES</u></strong></span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: tahoma, sans-serif;\">Serves as the main point of contact for the Fund&rsquo;s members, unions, employers, providers, and vendors on benefit, claims and eligibility issues, education, and questions</li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: tahoma, sans-serif;\">Receives and records telephone inquiries regarding plan benefits, claims and eligibility and backs up Member Services I and Reception positions for walk-in inquiries</li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: tahoma, sans-serif;\">Performs telephonic enrollment functions and in-person outreach as needed</li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: tahoma, sans-serif;\">Encourages members to take steps to get involved in programs to improve their health&nbsp;</li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: tahoma, sans-serif;\">Recognizes and communicates issues to management including trends and anomalies&nbsp;</li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: tahoma, sans-serif;\">Research benefit, eligibility and claim issues and initiates corrective action with relevant departments&nbsp;</li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: tahoma, sans-serif;\">Maintains up-to-date knowledge of all systems and sources relating to plan benefits, processes, policies, etc. that will affect performance of daily tasks</li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: tahoma, sans-serif;\">Seeks management assistance on issues unable to resolve in a timely manner</li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: tahoma, sans-serif;\">Maintains awareness of work volumes and service levels</li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:.5in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: tahoma, sans-serif; font-size: 16px;\">&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;text-align:center;'><span style=\"font-family: tahoma, sans-serif; font-size: 16px;\"><strong><u>ESSENTIAL QUALIFICATIONS</u></strong></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;text-align:center;'><span style=\"font-family: tahoma, sans-serif; font-size: 16px;\"><br></span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: tahoma, sans-serif;\">Spanish bi-lingual skill</li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: tahoma, sans-serif;\">1 ~ 2&nbsp;years of direct experience minimum in a healthcare, insurance, union, or community engagement environment</li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: tahoma, sans-serif;\">Working knowledge and experience in enrollment requirements and processes</li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: tahoma, sans-serif;\">Experience in customer service duties in person and/or over the phone</li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: tahoma, sans-serif;\">Experience in a call center</li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: tahoma, sans-serif;\">Working knowledge in complex claims processes, complex self-pay processes including payment, vacation hours, and leave of absence application&nbsp;</li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: tahoma, sans-serif;\">Associate&rsquo;s degree in healthcare or related field or equivalent work experience required&nbsp;</li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: tahoma, sans-serif; font-size: 16px;\"><br></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;' data-pasted=\"true\"><span style=\"font-family: tahoma, sans-serif; font-size: 16px;\"><strong>Salary range for this position:</strong> Hourly $20.36 - $24.97. Actual base salary ma<span style=\"color: rgb(0, 0, 0);\">y vary based upon, but not limited to: relevant experience, qualifications, expertise, certifications, licenses, education or equivalent work experience, time in role, peer and market data, prior performance, business sector, and geographic location.</span></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: tahoma, sans-serif; font-size: 16px;\"><span style=\"color: rgb(0, 0, 0);\"><strong>Work Schedule</strong> (may vary to meet business needs): Monday ~ Friday, 7.5 hours per day (37.5 hours per week) </span><span data-pasted=\"true\" style=\"color: rgb(0, 0, 0);\">with potential for hybrid work-from-home arrangement</span><span style=\"color: rgb(0, 0, 0);\">. </span></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: tahoma, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><em>We reward great work with great benefits, including but not limited to: Medical, Dental, Vision, Paid Time-Off (PTO), Paid Holidays, 401(k), Pension, Short- &amp; Long-term Disability, Life, AD&amp;D, Flexible Spending Accounts (healthcare &amp; dependent care), Commuter Transit, Tuition Assistance, and Employee Assistance Program (EAP).</em></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: tahoma, sans-serif; font-size: 16px;\">&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: tahoma, sans-serif; font-size: 16px;\">#LI-Hybrid</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: tahoma, sans-serif; font-size: 16px;\">&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: tahoma, sans-serif; font-size: 16px;\">&nbsp;</span></p></div></div></div></div></div></div></div></div>\n",
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    "url": "https://workforcenow.adp.com/mascsr/default/careercenter/public/events/staffing/v1/job-requisitions/567695?cid=fc217012-45a5-4270-a628-cd13ee850dee&ccId=19000101_000001&lang=en_US&locale=en_US",
    "http_status": 200,
    "content_type": "application/json;charset=UTF-8",
    "response_bytes": 13654
  },
  "detail_errors": []
}
Get this page with API

Rendered from the bluedoor Job Postings API. Reproduce it:

GET https://api.bluedoor.sh/job-postings/v1/jobs/af9ce07694e7935d5d1582065eda4cca6a95fb2d?include=descriptionJSON
GET https://api.bluedoor.sh/job-postings/v1/orgs/96237476-ed03-486d-b1ca-f2ee6361b986JSON
GET https://api.bluedoor.sh/job-postings/v1/sources/e6ed15b9-59db-4050-a935-548e2f9e1cb7JSON
GET https://api.bluedoor.sh/job-postings/v1/jobs/af9ce07694e7935d5d1582065eda4cca6a95fb2d/eventsJSON

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