Executive - IT Business Applications

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    "ShortDescriptionStr": "Responsible for the day-to-day support, monitoring, and maintenance of business applications hosted across multi-cloud environments — primarily AWS, Microsoft Azure, and Google Cloud Platform (GCP). This role will act as the primary liaison between application users, cloud infrastructure teams, and third-party vendors to ensure high availability, performance, and reliability of cloud-hosted business applications. This role requires hands-on experience in managing cloud-native and cloud-hosted enterprise applications, a strong understanding of ITSM/ITIL principles, and the ability to troubleshoot complex issues spanning application, networking, and infrastructure layers across multiple cloud providers.",
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    "ExternalDescriptionStr": "<p style=\"margin: 4pt 0cm;\"><span style=\"color: rgb(64, 64, 64);\"><strong>Cloud Application Support &amp; Operations</strong></span></p><ul style=\"padding-left: 40px;\"><li><p style=\"margin-bottom: 3pt; margin-right: 0cm; margin-top: 3pt;\"><span style=\"color: rgb(64, 64, 64);\">Monitor, triage, and resolve incidents related to business applications hosted on AWS, Azure, and GCP environments within defined SLAs.</span></p></li><li><p style=\"margin-bottom: 3pt; margin-right: 0cm; margin-top: 3pt;\"><span style=\"color: rgb(64, 64, 64);\">Perform root cause analysis (RCA) on recurring incidents and implement permanent fixes or workarounds.</span></p></li><li><p style=\"margin-bottom: 3pt; margin-right: 0cm; margin-top: 3pt;\"><span style=\"color: rgb(64, 64, 64);\">Manage application deployments, patching, and configuration changes across cloud environments following change management processes.</span></p></li><li><p style=\"margin-bottom: 3pt; margin-right: 0cm; margin-top: 3pt;\"><span style=\"color: rgb(64, 64, 64);\">Support business-critical applications such as ERP, CRM, HRMS, BI platforms, and collaboration tools hosted on cloud infrastructure.</span></p></li><li><p style=\"margin-bottom: 3pt; margin-right: 0cm; margin-top: 3pt;\"><span style=\"color: rgb(64, 64, 64);\">Perform scheduled health checks, availability audits, and performance reviews for cloud-hosted applications.</span></p><p style=\"margin: 4pt 0cm;\">&nbsp;</p></li></ul><p style=\"margin: 4pt 0cm;\"><span style=\"color: rgb(64, 64, 64);\"><strong>AWS Responsibilities</strong></span></p><ul style=\"padding-left: 40px;\"><li><p style=\"margin-bottom: 3pt; margin-right: 0cm; margin-top: 3pt;\"><span style=\"color: rgb(64, 64, 64);\">Manage and support applications deployed on EC2, ECS, EKS, Lambda, RDS, S3, CloudFront, and related AWS services.</span></p></li><li><p style=\"margin-bottom: 3pt; margin-right: 0cm; margin-top: 3pt;\"><span style=\"color: rgb(64, 64, 64);\">Monitor workloads using CloudWatch, set alarms, and respond to auto-scaling events.</span></p></li><li><p style=\"margin-bottom: 3pt; margin-right: 0cm; margin-top: 3pt;\"><span style=\"color: rgb(64, 64, 64);\">Assist with IAM role reviews, security group audits, and VPC configurations for application access control.</span></p></li><li><p style=\"margin-bottom: 3pt; margin-right: 0cm; margin-top: 3pt;\"><span style=\"color: rgb(64, 64, 64);\">Troubleshoot application connectivity issues involving Route 53, ALB/NLB, and API Gateway.</span></p><p style=\"margin: 3pt 0cm;\">&nbsp;</p></li></ul><p style=\"margin: 4pt 0cm;\"><span style=\"color: rgb(64, 64, 64);\"><strong>Azure Responsibilities</strong></span></p><ul style=\"padding-left: 40px;\"><li><p style=\"margin-bottom: 3pt; margin-right: 0cm; margin-top: 3pt;\"><span style=\"color: rgb(64, 64, 64);\">Support applications hosted on Azure App Services, Azure VMs, AKS, Azure SQL, and Blob Storage.</span></p></li><li><p style=\"margin-bottom: 3pt; margin-right: 0cm; margin-top: 3pt;\"><span style=\"color: rgb(64, 64, 64);\">Utilize Azure Monitor, Log Analytics, and Application Insights for proactive monitoring and alerting.</span></p></li><li><p style=\"margin-bottom: 3pt; margin-right: 0cm; margin-top: 3pt;\"><span style=\"color: rgb(64, 64, 64);\">Manage Azure Active Directory (Entra ID) integrations for SSO and identity governance for business apps.</span></p></li><li><p style=\"margin-bottom: 3pt; margin-right: 0cm; margin-top: 3pt;\"><span style=\"color: rgb(64, 64, 64);\">Handle Azure DevOps pipelines for application releases and CI/CD-related support activities.</span></p></li></ul><p style=\"margin: 4pt 0cm;\"><span style=\"color: rgb(64, 64, 64);\"><strong>GCP Responsibilities</strong></span></p><ul style=\"padding-left: 40px;\"><li><p style=\"margin-bottom: 3pt; margin-right: 0cm; margin-top: 3pt;\"><span style=\"color: rgb(64, 64, 64);\">Support applications running on GCE, GKE, Cloud Run, Cloud SQL, and BigQuery integrations.</span></p></li><li><p style=\"margin-bottom: 3pt; margin-right: 0cm; margin-top: 3pt;\"><span style=\"color: rgb(64, 64, 64);\">Monitor GCP workloads using Cloud Monitoring, Cloud Logging, and Error Reporting dashboards.</span></p></li><li><p style=\"margin-bottom: 3pt; margin-right: 0cm; margin-top: 3pt;\"><span style=\"color: rgb(64, 64, 64);\">Manage IAM bindings, service account configurations, and firewall rules for application security.</span></p></li><li><p style=\"margin-bottom: 3pt; margin-right: 0cm; margin-top: 3pt;\"><span style=\"color: rgb(64, 64, 64);\">Assist data teams with BigQuery queries and pipeline support for BI and analytics applications.</span></p><p style=\"margin: 3pt 0cm;\">&nbsp;</p></li></ul><p style=\"margin: 4pt 0cm;\"><span style=\"color: rgb(64, 64, 64);\"><strong>Stakeholder &amp; Vendor Management</strong></span></p><ul style=\"padding-left: 40px;\"><li><p style=\"margin-bottom: 3pt; margin-right: 0cm; margin-top: 3pt;\"><span style=\"color: rgb(64, 64, 64);\">Coordinate with business stakeholders to understand application requirements, gather incident feedback, and communicate resolution timelines.</span></p></li><li><p style=\"margin-bottom: 3pt; margin-right: 0cm; margin-top: 3pt;\"><span style=\"color: rgb(64, 64, 64);\">Liaise with cloud vendors (AWS, Microsoft, Google) for support escalations, licence queries, and technical guidance.</span></p></li><li><p style=\"margin-bottom: 3pt; margin-right: 0cm; margin-top: 3pt;\"><span style=\"color: rgb(64, 64, 64);\">Maintain accurate documentation of application architecture, runbooks, SOPs, and known error databases (KEDB).</span></p><p style=\"margin: 3pt 0cm;\">&nbsp;</p></li></ul><p style=\"margin: 4pt 0cm;\"><span style=\"color: rgb(64, 64, 64);\"><strong>Continuous Improvement &amp; Governance</strong></span></p><ul style=\"padding-left: 40px;\"><li><p style=\"margin-bottom: 3pt; margin-right: 0cm; margin-top: 3pt;\"><span style=\"color: rgb(64, 64, 64);\">Identify opportunities to improve application reliability, reduce manual toil, and automate repetitive support tasks using scripting (Python, Bash, PowerShell).</span></p></li><li><p style=\"margin-bottom: 3pt; margin-right: 0cm; margin-top: 3pt;\"><span style=\"color: rgb(64, 64, 64);\">Participate in change advisory board (CAB) meetings and ensure change records are complete and compliant.</span></p></li><li><p style=\"margin-bottom: 3pt; margin-right: 0cm; margin-top: 3pt;\"><span style=\"color: rgb(64, 64, 64);\">Contribute to cost optimization reviews by identifying underutilized cloud resources linked to business applications.</span></p></li><li><p style=\"margin-bottom: 3pt; margin-right: 0cm; margin-top: 3pt;\"><span style=\"color: rgb(64, 64, 64);\">Support compliance and audit requirements including SOC 2, ISO 27001, and GDPR-related application controls.</span></p></li></ul>",
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