Resolution Analyst- Contract

The Resolution Analyst is responsible for taking incoming issues and questions from sales, operations and internal teams. The Resolution Analyst will coordinate with the appropriate teams to solve all issues and provide solutions and feedback to the stakeholders; ensure consistent work processes are in place across all teams; and participate in ad hoc projects. Making an Impact • Serve as point of contact for incoming inquiries from the field and internal teams • Develop solutions for complex issues that cross between teams • Create and ensure standard work processes are being utilized • Ensure issues are resolved and closed out timely • Provide status updates and final feedback to stakeholders • Track issues by working through tickets in the USD system • Participate in ad hoc projects and process enhancement roll-outs Sharing Expertise • Breadth and depth of domain, industry and organizational knowledge across multiple functions and brands • How this knowledge is applied toward achieving brand/functional objectives and problem solving • Complexity, ambiguity and novelty of problems faced and information available Gaining Exposure • Sphere of influence and proximity to our clients and candidates • Strength of internal stakeholder networks required to achieve objectives • Need to navigate within the global, diverse, matrixed nature of our organization Your Typical Day • How your time is spent-common tasks and activities • Work/office environment and tools/technologies used • Requirements for travel, specific driving requirements, on/off site, remote work • Physical requirements as applicable (on-site environmental considerations) The Resolution Analyst is responsible for taking incoming issues and questions from sales, operations and internal teams. The Resolution Analyst will coordinate with the appropriate teams to solve all issues and provide solutions and feedback to the stakeholders; ensure consistent work processes are in place across all teams; and participate in ad hoc projects. Making an Impact • Serve as point of contact for incoming inquiries from the field and internal teams • Develop solutions for complex issues that cross between teams • Create and ensure standard work processes are being utilized • Ensure issues are resolved and closed out timely • Provide status updates and final feedback to stakeholders • Track issues by working through tickets in the USD system • Participate in ad hoc projects and process enhancement roll-outs Sharing Expertise • Breadth and depth of domain, industry and organizational knowledge across multiple functions and brands • How this knowledge is applied toward achieving brand/functional objectives and problem solving • Complexity, ambiguity and novelty of problems faced and information available Gaining Exposure • Sphere of influence and proximity to our clients and candidates • Strength of internal stakeholder networks required to achieve objectives • Need to navigate within the global, diverse, matrixed nature of our organization Your Typical Day • How your time is spent-common tasks and activities • Work/office environment and tools/technologies used • Requirements for travel, specific driving requirements, on/off site, remote work • Physical requirements as applicable (on-site environmental considerations) Required • Minimum of 2 years of experience in a service- and resolution-oriented environment • Demonstrated understanding of the order to cash workflow • Familiarity with front office software (FOX & CAF preferred) • Demonstrated understanding of complete billing function within a large ERP package (PeopleSoft strongly preferred) • Intermediate to Advanced Microsoft Excel skills Nice to Have • Bachelor’s degree in Business related discipline (Accounting, CIS or Finance preferred) preferred but not required ManpowerGroup is proud to be an equal opportunity affirmative action workplace. We celebrate diversity and are committed to providing an inclusive environment for all employees. Qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, citizenship, marital status, pregnancy (including childbirth, lactation and related medical conditions), age, gender, gender identity or expression, sexual orientation, protected veteran status, political ideology, ancestry, the presence of any physical, sensory, or mental disabilities, or other legally protected status. A strong commitment is made by each employee and is necessary to ensure equal employment opportunity for all. ManpowerGroup is an inclusive workplace that will recruit, hire, train, and promote persons of all job titles, and ensure all other personnel actions are administered without regard to non-merit-based characteristics of individuals. Reasonable accommodation during the interview process can be provided. Contact [email protected] for assistance. Required • Minimum of 2 years of experience in a service- and resolution-oriented environment • Demonstrated understanding of the order to cash workflow • Familiarity with front office software (FOX & CAF preferred) • Demonstrated understanding of complete billing function within a large ERP package (PeopleSoft strongly preferred) • Intermediate to Advanced Microsoft Excel skills Nice to Have • Bachelor’s degree in Business related discipline (Accounting, CIS or Finance preferred) preferred but not required ManpowerGroup is proud to be an equal opportunity affirmative action workplace. We celebrate diversity and are committed to providing an inclusive environment for all employees. Qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, citizenship, marital status, pregnancy (including childbirth, lactation and related medical conditions), age, gender, gender identity or expression, sexual orientation, protected veteran status, political ideology, ancestry, the presence of any physical, sensory, or mental disabilities, or other legally protected status. A strong commitment is made by each employee and is necessary to ensure equal employment opportunity for all. ManpowerGroup is an inclusive workplace that will recruit, hire, train, and promote persons of all job titles, and ensure all other personnel actions are administered without regard to non-merit-based characteristics of individuals. Reasonable accommodation during the interview process can be provided. Contact [email protected] for assistance.

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