Sr. Enterprise Applications Analyst

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  "language": "en",
  "location": {
    "raw": "Fremont, CA",
    "city": "Fremont",
    "region": "CA",
    "country": "United States",
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{
  "lists": [
    {
      "text": "Responsibilities",
      "content": "<div>\n<h4>Enterprise Application Support</h4>\n\n<li>Provide day-to-day support for business-critical enterprise applications, including NetSuite, MRP, Salesforce, SolidWorks PDM, Propel, Fulcrum, Grafana, and related systems.</li>\n<li>Troubleshoot application issues, user access problems, workflow errors, data inconsistencies, integration failures, and performance concerns.</li>\n<li>Act as the first point of escalation for application-related incidents and service requests.</li>\n<li>Work with business users to understand issues, document requirements, and deliver timely resolutions.</li>\n<li>Coordinate with application vendors, managed service providers, and internal IT teams for advanced troubleshooting and system changes.</li>\n\n<h4>Manufacturing, Engineering, and Business Systems Support</h4>\n\n<li>Support applications used in engineering, manufacturing, supply chain, inventory, production planning, quality, finance, and customer operations.</li>\n<li>Assist with systems supporting BOMs, work orders, inventory, procurement, manufacturing execution, product lifecycle management, engineering change orders, and production reporting.</li>\n<li>Support integration and data flow between systems such as ERP, MRP, CRM, PLM, PDM, MES, and reporting platforms.</li>\n<li>Work with engineering and manufacturing teams to improve system reliability, usability, and process efficiency.</li>\n\n<h4>NetSuite, MRP, and ERP Support</h4>\n\n<li>Support NetSuite users across finance, operations, inventory, purchasing, manufacturing, and reporting functions.</li>\n<li>Troubleshoot ERP/MRP-related issues involving transactions, workflows, roles, permissions, saved searches, reports, and integrations.</li>\n<li>Assist with process improvements related to order management, procurement, inventory control, production planning, and financial workflows.</li>\n<li>Support data validation, user training, documentation, and system enhancement requests.</li>\n\n<h4>Salesforce and Customer-Facing Application Support</h4>\n\n<li>Support Salesforce users with account, opportunity, case, reporting, dashboard, workflow, and permission-related issues.</li>\n<li>Assist with Salesforce configuration support, data quality, user access, and integration troubleshooting.</li>\n<li>Partner with sales, service, and operations teams to improve CRM adoption and business process alignment.</li>\n\n<h4>Engineering and Product Data Systems</h4>\n\n<li>Support engineering applications such as SolidWorks PDM, Propel, PLM/PDM platforms, and related product data systems.</li>\n<li>Assist with engineering change management workflows, product records, part data, BOM structures, document control, and release processes.</li>\n<li>Support collaboration between engineering, manufacturing, quality, and operations teams to ensure accurate product and manufacturing data.</li>\n\n<h4>Data Analysis, Reporting, and Dashboards</h4>\n\n<li>Create, maintain, and troubleshoot reports, dashboards, saved searches, and operational metrics.</li>\n<li>Support reporting platforms such as Grafana and other analytics tools.</li>\n<li>Assist business teams with data extraction, validation, analysis, and visualization.</li>\n<li>Identify data quality issues and work with system owners to improve reporting accuracy.</li>\n<li>Translate business requirements into meaningful reports and dashboards for leadership and operational teams.</li>\n\n<h4>Application Integration and Automation</h4>\n\n<li>Monitor and support integrations between enterprise applications, databases, APIs, middleware, and reporting systems.</li>\n<li>Troubleshoot failed data syncs, missing records, duplicate data, and integration errors.</li>\n<li>Assist with testing and validation of application updates, workflow changes, and integration enhancements.</li>\n<li>Work with internal teams and vendors to improve automation, reduce manual work, and strengthen data consistency across systems.</li>\n\n<h4>ITSM, Documentation, and Change Management</h4>\n\n<li>Manage application incidents, service requests, and change tickets using tools such as ServiceNow or similar ITSM platforms.</li>\n<li>Document application configurations, support procedures, business processes, data flows, and troubleshooting steps.</li>\n<li>Participate in application testing, release management, user acceptance testing, and production change control.</li>\n<li>Maintain user guides, training materials, knowledge base articles, and support runbooks.</li>\n<li>Ensure changes are documented, approved, tested, and communicated appropriately.</li>\n\n</div>"
    },
    {
      "text": "Requirements",
      "content": "\n<li>• 5-8 years of experience supporting enterprise applications, ERP/business systems, and manufacturing or engineering environments.<br>• Hands-on experience with platforms such as NetSuite, Salesforce, MRP/ERP, PLM/PDM, SolidWorks PDM, Propel, Fulcrum, Grafana, and reporting/analytics tools.<br>• Strong understanding of manufacturing, engineering, operations, supply chain, finance, sales, and service business processes.<br>• Experience troubleshooting applications, integrations, workflows, reporting, data quality, and user access issues.<br>• Knowledge of ERP, CRM, PLM, PDM, MRP, MES, APIs/integrations, and analytics/reporting tools including SQL, Power BI, Tableau, and Excel.<br>• Familiarity with manufacturing processes including BOMs, ECO/ECRs, inventory, production planning, quality, and traceability in regulated environments.<br>• Strong communication, documentation, vendor management, customer service, and problem-solving skills with familiarity in ITIL and change management practices.</li>\n"
    }
  ],
  "country": "US",
  "createdAt": 1780001832486,
  "updatedAt": null,
  "categories": {
    "team": "Information Technology",
    "location": "Fremont, CA",
    "commitment": "Regular, Salaried, Full-Time",
    "department": "Information Technology",
    "allLocations": [
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