Home › Companies › Fa Elhu Saasfaprod1 Fa Ocs Oraclecloud Com CX › Customer and Sales Support Rep - West Chicago, IL
Customer and Sales Support Rep - West Chicago, IL
Fa Elhu Saasfaprod1 Fa Ocs Oraclecloud Com CX · West Chicago, IL, United States; West Chicago, West Chicago, IL, US · On Site · Active · $20–$23 / hour · Oracle Recruiting Cloud / Fusion HCM
Job facts
| Field | Value |
|---|---|
| Company | Fa Elhu Saasfaprod1 Fa Ocs Oraclecloud Com CX |
| Title | Customer and Sales Support Rep - West Chicago, IL |
| Normalized title | - |
| Department / team | SALES & CUSTOMER SERVICE |
| Location | West Chicago, IL, United States |
| Work model | On Site |
| Employment type | Full Time |
| Salary | $20–$23 / hour |
| Status | active |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
| Posted / first seen | 2026-03-13 / 2026-05-31 |
| Changed / last seen | 2026-05-31 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Fa Elhu Saasfaprod1 Fa Ocs Oraclecloud Com CX. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Oracle Recruiting Cloud / Fusion HCM. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in West Chicago. | Open |
| Department jobs | Active postings in SALES & CUSTOMER SERVICE. | Open |
| Work model jobs | Active On Site postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Fa Elhu Saasfaprod1 Fa Ocs Oraclecloud Com CX |
| Source | 03b81d4d-a3a0-4cdf-ba5a-64b2ebd17f4b |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
Description
Description
Join MAPEI Corporation, a global leader in the manufacturing of construction chemicals and building materials, including adhesives, sealants, and specialty products used in flooring, tile, and concrete restoration. We are currently hiring for a Customer Service and Logistics Specialist! In this position, you will ensure a positive customer experience and strengthen customer relationships through professional, timely, and accurate order processing. You will partner with Sales, Product Management, Accounting, and Operations to ensure all customers' expectations are met and exceeded.
Process high-volume customer sales orders through Electronic Data Interchange (EDI) transmissions, Optical Character Recognition (OCR) mapping, Enterprise Resource Planning (ERP) system entry, and customer portals.
Monitor and resolve daily EDI issues (orders, Advance Shipping Notices [ASN], packing lists, invoices) to ensure accurate and timely transmission.
Set up and activate new customer accounts/locations for EDI transactions; assist with EDI testing as needed.
Ensure compliance with customer EDI requirements to minimize fines and maintain strong service performance.
Coordinate order fulfillment by validating pricing, ship dates, shipping locations, freight terms, packaging, and special customer requirements.
Collect and document delivery requirements (special equipment, truck size, jobsite access) and enter into the Transportation Management System (TMS).
Manage customer returns, credits/debits, and service complaints, ensuring timely follow-up and accurate accounting transactions.
Collaborate with Sales, Operations, and Transportation teams to communicate order status, resolve issues, and support large projects.
Adhere to all policies, procedures and instructions as defined in our Quality Management System (QMS), Employee Handbook, Health and Safety manual, or any other instruction issued by the company.
Perform other duties as assigned
What's in it for you
In this role, you will earn a competitive hourly wage ranging from $20.00 to $23.00 per hour, depending on your experience and qualifications.
FREE MEDICAL INSURANCE for our employees or the option of a highly competitive medical plan with minimal monthly employee contributions.
17 Days of paid, sick and vacation time annually (days are prorated in year one).
401K retirement with up to 6% matching program.
Excellent dental, vision programs, flex spending accounts, employer paid life insurance and free tele-med physician services.
Various other company employee-centric perks initiatives; tuition reimbursement programs, discounted home/auto insurance programs, supplemental life insurance, and more.
Qualifications
High school diploma or the equivalent plus a minimum of two years plus related experience and/or training.
Ability to work with a personal computer in a Windows environment.
Proficiency in Word, Excel, Outlook, and PowerPoint.
Equal Opportunity Employer – Minority/Female/Disability/Veteran (M/F/D/V)
MAPEIP2
Company
MAPEI is a world leader in the manufacturing of solutions of excellence for the building industry. Founded in Milan in 1937, MAPEI has more than 11,000 employees worldwide, with 100 subsidiaries in 57 countries and 86 manufacturing plants in 35 nations. Working for MAPEI
Our products are sold in residential and commercial channels, including national retail organizations. Some of our products include mortars, grouts, adhesives, concrete restorations products and various types of concrete and cement admixtures. We are extremely focused on green and sustainability initiatives, currently channeling 70% of our research work done into the development of sustainable products.
CRPA Notice. If you are a California resident, and would like to learn more about what categories of personal information we collect when you apply for this job, and how we may use that information, please read our CRPA Job Applicant Notice at Collection, click here.
Full job record
| Job ID | af5f689df0b22cfed477c695f2b5a030910d8c73 |
| Org ID | dd8dbdd6-3f8b-4df3-8e73-ac25769f48ca |
| Source ID | 03b81d4d-a3a0-4cdf-ba5a-64b2ebd17f4b |
| Board ID | 03b81d4d-a3a0-4cdf-ba5a-64b2ebd17f4b |
| Provider | oracle_hcm |
| Provider Job Key | 4277 |
| Title | Customer and Sales Support Rep - West Chicago, IL |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | West Chicago, IL, United States; West Chicago, West Chicago, IL, US |
| Department | SALES & CUSTOMER SERVICE |
| Team | — |
| Employment Type | full_time |
| Workplace Type | on_site |
| Remote Policy | — |
| Country | United States |
| Region | IL |
| City | West Chicago |
| Salary Raw | Description Join MAPEI Corporation, a global leader in the manufacturing of construction chemicals and building materials, including adhesives, sealants, and specialty products used in flooring, tile, and concrete restoration. We are currently hiring for a Customer Service and Logistics Specialist! In this position, you will ensure a positive customer experience and strengthen customer relationships through professional, timely, and accurate order processing. You will partner with Sales, Product Management, Accounting, and Operations to ensure all customers' expectations are met and exceeded. Process high-volume customer sales orders through Electronic Data Interchange (EDI) transmissions, Optical Character Recognition (OCR) mapping, Enterprise Resource Planning (ERP) system entry, and customer portals. Monitor and resolve daily EDI issues (orders, Advance Shipping Notices [ASN], packing lists, invoices) to ensure accurate and timely transmission. Set up and activate new customer accounts/locations for EDI transactions; assist with EDI testing as needed. Ensure compliance with customer EDI requirements to minimize fines and maintain strong service performance. Coordinate order fulfillment by validating pricing, ship dates, shipping locations, freight terms, packaging, and special customer requirements. Collect and document delivery requirements (special equipment, truck size, jobsite access) and enter into the Transportation Management System (TMS). Manage customer returns, credits/debits, and service complaints, ensuring timely follow-up and accurate accounting transactions. Collaborate with Sales, Operations, and Transportation teams to communicate order status, resolve issues, and support large projects. Adhere to all policies, procedures and instructions as defined in our Quality Management System (QMS), Employee Handbook, Health and Safety manual, or any other instruction issued by the company. Perform other duties as assigned What's in it for you In this role, you will earn a competitive hourly wage ranging from $20.00 to $23.00 per hour, depending on your experience and qualifications. FREE MEDICAL INSURANCE for our employees or the option of a highly competitive medical plan with minimal monthly employee contributions. 17 Days of paid, sick and vacation time annually (days are prorated in year one). 401K retirement with up to 6% matching program. Excellent dental, vision programs, flex spending accounts, employer paid life insurance and free tele-med physician services. Various other company employee-centric perks initiatives; tuition reimbursement programs, discounted home/auto insurance programs, supplemental life insurance, and more. Qualifications High school diploma or the equivalent plus a minimum of two years plus related experience and/or training. Ability to work with a personal computer in a Windows environment. Proficiency in Word, Excel, Outlook, and PowerPoint. Equal Opportunity Employer – Minority/Female/Disability/Veteran (M/F/D/V) MAPEIP2 Company MAPEI is a world leader in the manufacturing of solutions of excellence for the building industry. Founded in Milan in 1937, MAPEI has more than 11,000 employees worldwide, with 100 subsidiaries in 57 countries and 86 manufacturing plants in 35 nations. Working for MAPEI Our products are sold in residential and commercial channels, including national retail organizations. Some of our products include mortars, grouts, adhesives, concrete restorations products and various types of concrete and cement admixtures. We are extremely focused on green and sustainability initiatives, currently channeling 70% of our research work done into the development of sustainable products. CRPA Notice. If you are a California resident, and would like to learn more about what categories of personal information we collect when you apply for this job, and how we may use that information, please read our CRPA Job Applicant Notice at Collection, click here. |
| Salary Min | 20 |
| Salary Max | 23 |
| Salary Currency | USD |
| Salary Period | hour |
| Source URL | https://fa-elhu-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/no/sites/CX/job/4277 |
| Apply URL | https://fa-elhu-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/no/sites/CX/job/4277 |
| First Seen At | 2026-05-31 17:55:56Z |
| Last Seen At | 2026-06-06 18:51:25Z |
| Last Checked At | 2026-06-06 18:51:25Z |
| Last Changed At | 2026-05-31 17:55:56Z |
| Inactive At | — |
| Source Posted At | 2026-03-13 17:04:15Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=fa-elhu-saasfaprod1.fa.ocs.oraclecloud.com|CX/date=2026-06-06/2026-06-06T18-51-15-952Z-9adb9036b3a341587e16e4592d3da39675e276017f3c49c8b34ef33dd1d448dd.json |
Event Fields
{
"content_hash": "21f889bd507f31b472415e2047c19a51d291a5218ae386f765d93671ceb19e7c",
"source_hash": "305d1417c93b30d8d25b14e65081a3db76f1df68d7c12171e47e0c80330de88e",
"last_changed_at": "2026-05-31T17:55:56.424Z",
"active_status": "active"
}Parsed Structured
{
"language": "en",
"location": {
"raw": "West Chicago, IL, United States",
"city": "West Chicago",
"region": "IL",
"country": "United States",
"is_remote": false,
"confidence": 0.8
},
"salary_max": 23,
"salary_min": 20,
"inferred_at": "2026-06-06T18:51:25.125Z",
"launch_scope": {
"reason": "english_us_canada",
"included": true,
"language": "en",
"location": {
"raw": "West Chicago, IL, United States",
"city": "West Chicago",
"region": "IL",
"country": "United States",
"is_remote": false,
"confidence": 0.8
},
"countries": [
"United States"
]
},
"remote_policy": null,
"salary_period": "hour",
"workplace_type": "on_site",
"salary_currency": "USD"
}Extensions
{}Native Structured
{
"detail": {
"Id": "4277",
"Title": "Customer and Sales Support Rep - West Chicago, IL",
"media": [],
"skills": [],
"JobType": null,
"Category": "SALES & CUSTOMER SERVICE",
"JobGrade": null,
"JobLevel": null,
"JobShift": null,
"WorkDays": null,
"WorkHours": null,
"WorkYears": null,
"Department": null,
"HotJobFlag": false,
"StudyLevel": "High School Diploma or GED",
"WorkMonths": null,
"WorkerType": null,
"GeographyId": 100000002519765,
"JobFamilyId": 300000006413670,
"JobFunction": "Local",
"JobSchedule": "Full time",
"BusinessUnit": null,
"ContractType": null,
"Organization": null,
"TrendingFlag": false,
"workLocation": [
{
"Country": "US",
"Region1": "IL",
"Region2": "IL",
"Region3": null,
"Building": null,
"Latitude": "41.89817",
"Longitude": "-88.20218",
"LocationId": 300000007604556,
"PostalCode": "60185",
"TownOrCity": "West Chicago",
"AddressLine1": "530 Industrial Dr",
"AddressLine2": null,
"AddressLine3": null,
"AddressLine4": null,
"LocationName": "West Chicago"
}
],
"ContentLocale": "en",
"HiringManager": null,
"LegalEmployer": null,
"RequisitionId": 300000136257135,
"WorkplaceType": "On-site",
"BusinessUnitId": 300000002082180,
"OrganizationId": 300000002090021,
"GeographyNodeId": 100000135937948,
"JobFunctionCode": "MAPEI_LOC",
"LegalEmployerId": 300000002090021,
"PrimaryLocation": "West Chicago, IL, United States",
"RequisitionType": "Professional",
"NumberOfOpenings": null,
"WorkplaceTypeCode": "ORA_ON_SITE",
"BeFirstToApplyFlag": false,
"otherWorkLocations": [],
"secondaryLocations": [
{
"Name": "Aurora, IL, United States",
"Latitude": "41.69722",
"Longitude": "-88.25413",
"CountryCode": "US",
"GeographyId": 300000002341236,
"GeographyNodeId": 100000166808525,
"RequisitionLocationId": 300000136257142
}
],
"ExternalContactName": null,
"ShortDescriptionStr": "Join MAPEI Corporation, a global leader in the manufacturing of construction chemicals and building materials, including adhesives, sealants, and specialty products used in flooring, tile, and concrete restoration.We are currently hiring for a Customer Service and Logistics Specialist! In this position, you will ensure a positive customer experience and strengthen customer relationships through professional, timely, and accurate order processing. You will partner with Sales, Product Management, Accounting, and Operations to ensure all customers' expectations are met and exceeded.",
"ExternalContactEmail": null,
"ExternalPostedEndDate": null,
"OtherRequisitionTitle": null,
"requisitionFlexFields": [],
"ApplyWhenNotPostedFlag": true,
"DomesticTravelRequired": null,
"ExternalDescriptionStr": "<p>Join MAPEI Corporation, a global leader in the manufacturing of construction chemicals and building materials, including adhesives, sealants, and specialty products used in flooring, tile, and concrete restoration. We are currently hiring for a Customer Service and Logistics Specialist! In this position, you will ensure a positive customer experience and strengthen customer relationships through professional, timely, and accurate order processing. You will partner with Sales, Product Management, Accounting, and Operations to ensure all customers' expectations are met and exceeded.</p>\n<ul>\n <li>Process high-volume customer sales orders through Electronic Data Interchange (EDI) transmissions, Optical Character Recognition (OCR) mapping, Enterprise Resource Planning (ERP) system entry, and customer portals.</li>\n <li>Monitor and resolve daily EDI issues (orders, Advance Shipping Notices [ASN], packing lists, invoices) to ensure accurate and timely transmission.</li>\n <li>Set up and activate new customer accounts/locations for EDI transactions; assist with EDI testing as needed.</li>\n <li>Ensure compliance with customer EDI requirements to minimize fines and maintain strong service performance.</li>\n <li>Coordinate order fulfillment by validating pricing, ship dates, shipping locations, freight terms, packaging, and special customer requirements.</li>\n <li>Collect and document delivery requirements (special equipment, truck size, jobsite access) and enter into the Transportation Management System (TMS).</li>\n <li>Manage customer returns, credits/debits, and service complaints, ensuring timely follow-up and accurate accounting transactions.</li>\n <li>Collaborate with Sales, Operations, and Transportation teams to communicate order status, resolve issues, and support large projects.</li>\n <li>Adhere to all policies, procedures and instructions as defined in our Quality Management System (QMS), Employee Handbook, Health and Safety manual, or any other instruction issued by the company. </li>\n <li>Perform other duties as assigned</li>\n</ul>\n<p><strong><u>What's in it for you</u></strong></p>\n<ul>\n <li>In this role, you will earn a competitive hourly wage ranging from $20.00 to $23.00 per hour, depending on your experience and qualifications. </li>\n <li>FREE MEDICAL INSURANCE for our employees or the option of a highly competitive medical plan with minimal monthly employee contributions.</li>\n <li>17 Days of paid, sick and vacation time annually (days are prorated in year one).</li>\n <li>401K retirement with up to 6% matching program.</li>\n <li>Excellent dental, vision programs, flex spending accounts, employer paid life insurance and free tele-med physician services.</li>\n <li>Various other company employee-centric perks initiatives; tuition reimbursement programs, discounted home/auto insurance programs, supplemental life insurance, and more.</li>\n</ul>\n<p><strong><u>Qualifications</u></strong></p>\n<ul>\n <li>High school diploma or the equivalent plus a minimum of two years plus related experience and/or training.</li>\n <li>Ability to work with a personal computer in a Windows environment. </li>\n <li>Proficiency in Word, Excel, Outlook, and PowerPoint.</li>\n</ul>\n<p>Equal Opportunity Employer – Minority/Female/Disability/Veteran (M/F/D/V)</p>\n<p>MAPEIP2</p>",
"ObjectVerNumberProfile": "1",
"PrimaryLocationCountry": "US",
"CorporateDescriptionStr": "<p class=\"MsoNormal\">MAPEI is a world leader in the manufacturing of solutions of excellence for the building industry. Founded in Milan in 1937, MAPEI has more than 11,000 employees worldwide, with 100 subsidiaries in 57 countries and 86 manufacturing plants in 35 nations. <span class=\"MsoHyperlink\"><span><a href=\"https://youtu.be/gWEFcsABVR0\" target=\"_blank\" rel=\"nofollow\"><span>Working for MAPEI</span></a></span></span></p>\n<p class=\"MsoNormal\"></p>\n<p style=\"margin: 0cm 0cm 0pt;\"></p>\n<p class=\"MsoNormal\">Our products are sold in residential and commercial channels, including national retail organizations. Some of our products include mortars, grouts, adhesives, concrete restorations products and various types of concrete and cement admixtures. We are extremely focused on green and sustainability initiatives, currently channeling 70% of our research work done into the development of sustainable products.</p>\n<p class=\"MsoNormal\">CRPA Notice. If you are a California resident, and would like to learn more about what categories of personal information we collect when you apply for this job, and how we may use that information, please read our CRPA Job Applicant Notice at Collection, <span class=\"MsoHyperlink\"><span><a href=\"https://fa-elhu-saasfaprod1.fa.ocs.oraclecloud.com/cs/idcplg?IdcService=GET_FILE&fldFile=fFileGUID:CB2B47D2C9B0C3E2DC73590AE9824DB5&fldBrowsingMode=contribution\" target=\"_blank\" rel=\"nofollow\"><span>click here.</span></a></span></span></p>\n<p class=\"MsoNormal\"></p>",
"ExternalPostedStartDate": "2026-03-13T17:04:15+00:00",
"ExternalQualificationsStr": "",
"InternalQualificationsStr": "",
"OrganizationDescriptionStr": "",
"primaryLocationCoordinates": [
{
"Latitude": "41.88203",
"Longitude": "-88.20104",
"CountryCode": "US",
"GeographyId": 100000002519765,
"GeographyNodeId": 100000135937948
}
],
"ExternalResponsibilitiesStr": "",
"InternalResponsibilitiesStr": "",
"InternationalTravelRequired": null
},
"list_job": {
"Id": "4277",
"Title": "Customer and Sales Support Rep - West Chicago, IL",
"JobType": null,
"Distance": 1773360000000,
"JobShift": null,
"Language": "US",
"WorkDays": null,
"JobFamily": null,
"Relevancy": 4,
"WorkHours": null,
"Department": null,
"HotJobFlag": false,
"PostedDate": "2026-03-13",
"StudyLevel": null,
"WorkerType": null,
"GeographyId": 100000002519765,
"JobFunction": null,
"JobSchedule": null,
"BusinessUnit": null,
"ContractType": null,
"ManagerLevel": null,
"Organization": null,
"TrendingFlag": false,
"workLocation": [
{
"Country": "US",
"Region1": "IL",
"Region2": "IL",
"Region3": null,
"Building": null,
"Latitude": 41.89817,
"Longitude": -88.20218,
"LocationId": 300000007604556,
"PostalCode": "60185",
"TownOrCity": "West Chicago",
"AddressLine1": "530 Industrial Dr",
"AddressLine2": null,
"AddressLine3": null,
"AddressLine4": null,
"LocationName": "West Chicago"
}
],
"LegalEmployer": null,
"MediaThumbURL": null,
"WorkplaceType": "On-site",
"BusinessUnitId": 300000002082180,
"OrganizationId": 300000002090021,
"PostingEndDate": null,
"LegalEmployerId": 300000002090021,
"PrimaryLocation": "West Chicago, IL, United States",
"WorkDurationYears": null,
"WorkplaceTypeCode": "ORA_ON_SITE",
"BeFirstToApplyFlag": false,
"WorkDurationMonths": null,
"otherWorkLocations": [],
"secondaryLocations": [
{
"Name": "Aurora, IL, United States",
"Latitude": 41.69722,
"Longitude": -88.25413,
"CountryCode": "US",
"GeographyId": 300000002341236,
"GeographyNodeId": 100000166808525,
"RequisitionLocationId": 300000136257142
}
],
"ShortDescriptionStr": "Join MAPEI Corporation, a global leader in the manufacturing of construction chemicals and building materials, including adhesives, sealants, and specialty products used in flooring, tile, and concrete restoration.We are currently hiring for a Customer Service and Logistics Specialist! In this position, you will ensure a positive customer experience and strengthen customer relationships through professional, timely, and accurate order processing. You will partner with Sales, Product Management, Accounting, and Operations to ensure all customers' expectations are met and exceeded.",
"requisitionFlexFields": [],
"DomesticTravelRequired": null,
"PrimaryLocationCountry": "US",
"ExternalQualificationsStr": null,
"ExternalResponsibilitiesStr": null,
"InternationalTravelRequired": null
},
"detail_meta": {
"url": "https://fa-elhu-saasfaprod1.fa.ocs.oraclecloud.com/hcmRestApi/resources/latest/recruitingCEJobRequisitionDetails?expand=all&onlyData=true&finder=ById;Id=%224277%22,siteNumber=CX",
"http_status": 200,
"content_type": "application/json",
"response_bytes": 8922
},
"detail_errors": []
}Get this page with API
Rendered from the bluedoor Job Postings API. Reproduce it:
GET https://api.bluedoor.sh/job-postings/v1/jobs/af5f689df0b22cfed477c695f2b5a030910d8c73?include=descriptionJSONGET https://api.bluedoor.sh/job-postings/v1/orgs/dd8dbdd6-3f8b-4df3-8e73-ac25769f48caJSONGET https://api.bluedoor.sh/job-postings/v1/sources/03b81d4d-a3a0-4cdf-ba5a-64b2ebd17f4bJSONGET https://api.bluedoor.sh/job-postings/v1/jobs/af5f689df0b22cfed477c695f2b5a030910d8c73/eventsJSON