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HomeCompaniesFa Elhu Saasfaprod1 Fa Ocs Oraclecloud Com CXCustomer and Sales Support Rep - West Chicago, IL

Customer and Sales Support Rep - West Chicago, IL

Fa Elhu Saasfaprod1 Fa Ocs Oraclecloud Com CX · West Chicago, IL, United States; West Chicago, West Chicago, IL, US · On Site · Active · $20–$23 / hour · Oracle Recruiting Cloud / Fusion HCM

Job facts

FieldValue
CompanyFa Elhu Saasfaprod1 Fa Ocs Oraclecloud Com CX
TitleCustomer and Sales Support Rep - West Chicago, IL
Normalized title-
Department / teamSALES & CUSTOMER SERVICE
LocationWest Chicago, IL, United States
Work modelOn Site
Employment typeFull Time
Salary$20–$23 / hour
Statusactive
ATS providerOracle Recruiting Cloud / Fusion HCM
Posted / first seen2026-03-13 / 2026-05-31
Changed / last seen2026-05-31 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from Fa Elhu Saasfaprod1 Fa Ocs Oraclecloud Com CX.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through Oracle Recruiting Cloud / Fusion HCM.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in West Chicago.Open
Department jobsActive postings in SALES & CUSTOMER SERVICE.Open
Work model jobsActive On Site postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyFa Elhu Saasfaprod1 Fa Ocs Oraclecloud Com CX
Source03b81d4d-a3a0-4cdf-ba5a-64b2ebd17f4b
ATS providerOracle Recruiting Cloud / Fusion HCM

Description

Description Join MAPEI Corporation, a global leader in the manufacturing of construction chemicals and building materials, including adhesives, sealants, and specialty products used in flooring, tile, and concrete restoration. We are currently hiring for a Customer Service and Logistics Specialist! In this position, you will ensure a positive customer experience and strengthen customer relationships through professional, timely, and accurate order processing. You will partner with Sales, Product Management, Accounting, and Operations to ensure all customers' expectations are met and exceeded. Process high-volume customer sales orders through Electronic Data Interchange (EDI) transmissions, Optical Character Recognition (OCR) mapping, Enterprise Resource Planning (ERP) system entry, and customer portals. Monitor and resolve daily EDI issues (orders, Advance Shipping Notices [ASN], packing lists, invoices) to ensure accurate and timely transmission. Set up and activate new customer accounts/locations for EDI transactions; assist with EDI testing as needed. Ensure compliance with customer EDI requirements to minimize fines and maintain strong service performance. Coordinate order fulfillment by validating pricing, ship dates, shipping locations, freight terms, packaging, and special customer requirements. Collect and document delivery requirements (special equipment, truck size, jobsite access) and enter into the Transportation Management System (TMS). Manage customer returns, credits/debits, and service complaints, ensuring timely follow-up and accurate accounting transactions. Collaborate with Sales, Operations, and Transportation teams to communicate order status, resolve issues, and support large projects. Adhere to all policies, procedures and instructions as defined in our Quality Management System (QMS), Employee Handbook, Health and Safety manual, or any other instruction issued by the company. Perform other duties as assigned What's in it for you In this role, you will earn a competitive hourly wage ranging from $20.00 to $23.00 per hour, depending on your experience and qualifications. FREE MEDICAL INSURANCE for our employees or the option of a highly competitive medical plan with minimal monthly employee contributions. 17 Days of paid, sick and vacation time annually (days are prorated in year one). 401K retirement with up to 6% matching program. Excellent dental, vision programs, flex spending accounts, employer paid life insurance and free tele-med physician services. Various other company employee-centric perks initiatives; tuition reimbursement programs, discounted home/auto insurance programs, supplemental life insurance, and more. Qualifications High school diploma or the equivalent plus a minimum of two years plus related experience and/or training. Ability to work with a personal computer in a Windows environment. Proficiency in Word, Excel, Outlook, and PowerPoint. Equal Opportunity Employer – Minority/Female/Disability/Veteran (M/F/D/V) MAPEIP2 Company MAPEI is a world leader in the manufacturing of solutions of excellence for the building industry. Founded in Milan in 1937, MAPEI has more than 11,000 employees worldwide, with 100 subsidiaries in 57 countries and 86 manufacturing plants in 35 nations. Working for MAPEI Our products are sold in residential and commercial channels, including national retail organizations. Some of our products include mortars, grouts, adhesives, concrete restorations products and various types of concrete and cement admixtures. We are extremely focused on green and sustainability initiatives, currently channeling 70% of our research work done into the development of sustainable products. CRPA Notice. If you are a California resident, and would like to learn more about what categories of personal information we collect when you apply for this job, and how we may use that information, please read our CRPA Job Applicant Notice at Collection, click here.

Full job record

Job IDaf5f689df0b22cfed477c695f2b5a030910d8c73
Org IDdd8dbdd6-3f8b-4df3-8e73-ac25769f48ca
Source ID03b81d4d-a3a0-4cdf-ba5a-64b2ebd17f4b
Board ID03b81d4d-a3a0-4cdf-ba5a-64b2ebd17f4b
Provideroracle_hcm
Provider Job Key4277
TitleCustomer and Sales Support Rep - West Chicago, IL
Normalized Title
Statusactive
Activeyes
Location TextWest Chicago, IL, United States; West Chicago, West Chicago, IL, US
DepartmentSALES & CUSTOMER SERVICE
Team
Employment Typefull_time
Workplace Typeon_site
Remote Policy
CountryUnited States
RegionIL
CityWest Chicago
Salary RawDescription Join MAPEI Corporation, a global leader in the manufacturing of construction chemicals and building materials, including adhesives, sealants, and specialty products used in flooring, tile, and concrete restoration. We are currently hiring for a Customer Service and Logistics Specialist! In this position, you will ensure a positive customer experience and strengthen customer relationships through professional, timely, and accurate order processing. You will partner with Sales, Product Management, Accounting, and Operations to ensure all customers' expectations are met and exceeded. Process high-volume customer sales orders through Electronic Data Interchange (EDI) transmissions, Optical Character Recognition (OCR) mapping, Enterprise Resource Planning (ERP) system entry, and customer portals. Monitor and resolve daily EDI issues (orders, Advance Shipping Notices [ASN], packing lists, invoices) to ensure accurate and timely transmission. Set up and activate new customer accounts/locations for EDI transactions; assist with EDI testing as needed. Ensure compliance with customer EDI requirements to minimize fines and maintain strong service performance. Coordinate order fulfillment by validating pricing, ship dates, shipping locations, freight terms, packaging, and special customer requirements. Collect and document delivery requirements (special equipment, truck size, jobsite access) and enter into the Transportation Management System (TMS). Manage customer returns, credits/debits, and service complaints, ensuring timely follow-up and accurate accounting transactions. Collaborate with Sales, Operations, and Transportation teams to communicate order status, resolve issues, and support large projects. Adhere to all policies, procedures and instructions as defined in our Quality Management System (QMS), Employee Handbook, Health and Safety manual, or any other instruction issued by the company. Perform other duties as assigned What's in it for you In this role, you will earn a competitive hourly wage ranging from $20.00 to $23.00 per hour, depending on your experience and qualifications. FREE MEDICAL INSURANCE for our employees or the option of a highly competitive medical plan with minimal monthly employee contributions. 17 Days of paid, sick and vacation time annually (days are prorated in year one). 401K retirement with up to 6% matching program. Excellent dental, vision programs, flex spending accounts, employer paid life insurance and free tele-med physician services. Various other company employee-centric perks initiatives; tuition reimbursement programs, discounted home/auto insurance programs, supplemental life insurance, and more. Qualifications High school diploma or the equivalent plus a minimum of two years plus related experience and/or training. Ability to work with a personal computer in a Windows environment. Proficiency in Word, Excel, Outlook, and PowerPoint. Equal Opportunity Employer – Minority/Female/Disability/Veteran (M/F/D/V) MAPEIP2 Company MAPEI is a world leader in the manufacturing of solutions of excellence for the building industry. Founded in Milan in 1937, MAPEI has more than 11,000 employees worldwide, with 100 subsidiaries in 57 countries and 86 manufacturing plants in 35 nations. Working for MAPEI Our products are sold in residential and commercial channels, including national retail organizations. Some of our products include mortars, grouts, adhesives, concrete restorations products and various types of concrete and cement admixtures. We are extremely focused on green and sustainability initiatives, currently channeling 70% of our research work done into the development of sustainable products. CRPA Notice. If you are a California resident, and would like to learn more about what categories of personal information we collect when you apply for this job, and how we may use that information, please read our CRPA Job Applicant Notice at Collection, click here.
Salary Min20
Salary Max23
Salary CurrencyUSD
Salary Periodhour
Source URLhttps://fa-elhu-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/no/sites/CX/job/4277
Apply URLhttps://fa-elhu-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/no/sites/CX/job/4277
First Seen At2026-05-31 17:55:56Z
Last Seen At2026-06-06 18:51:25Z
Last Checked At2026-06-06 18:51:25Z
Last Changed At2026-05-31 17:55:56Z
Inactive At
Source Posted At2026-03-13 17:04:15Z
Source Updated At
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=fa-elhu-saasfaprod1.fa.ocs.oraclecloud.com|CX/date=2026-06-06/2026-06-06T18-51-15-952Z-9adb9036b3a341587e16e4592d3da39675e276017f3c49c8b34ef33dd1d448dd.json
Event Fields
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Parsed Structured
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  "remote_policy": null,
  "salary_period": "hour",
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}
Extensions
{}
Native Structured
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