Application Support Analyst

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    "ShortDescriptionStr": "Provide day-to-day support for enterprise healthcare applications, including troubleshooting, incident management, and root cause analysis. Collaborate with IT teams, vendors, and end users to ensure system performance, support upgrades, and deliver user training.\n\nRequirements: Experience supporting enterprise or healthcare applications; strong problem-solving and communication skills. NextGen experience preferred.\n\nPreferred Skills: SQL, automation development, robotic process automation (RPA), system testing, and application support.",
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    "ExternalQualificationsStr": "<p><span style=\"font-family: Tahoma, Verdana, sans-serif;\"><strong>REQUIREMENTS</strong></span></p><p><span style=\"font-family: Tahoma, Verdana, sans-serif;\"><strong>EDUCATION AND/OR EXPERIENCE:</strong></span></p><ul><li><span style=\"font-family: Tahoma, Verdana, sans-serif;\">Associate's degree in Computer Science, Business Administration, Information Management, Systems Analysis or related field; OR high school diploma / GED and a combination of relevant education and/or experience totaling two years may be accepted in lieu of degree.</span></li><li><span style=\"font-family: Tahoma, Verdana, sans-serif;\">Minimum two years of healthcare, business administration, or other directly related experience.</span></li><li><span style=\"font-family: Tahoma, Verdana, sans-serif;\">Experience supporting Patient Care and Enterprise IT Applications.</span></li><li><span style=\"font-family: Tahoma, Verdana, sans-serif;\">Proficiency using computers and desktop software systems.</span></li><li><span style=\"font-family: Tahoma, Verdana, sans-serif;\">Knowledge of or experience with financial management, accounting principles, medical reimbursement, database and query tools (SQL) and Nextgen preferred.</span></li><li><span style=\"font-family: Tahoma, Verdana, sans-serif;\">Experience working as a team to deploy enterprise-level software deployments and upgrades.</span></li><li><span style=\"font-family: Tahoma, Verdana, sans-serif;\">Demonstrated history of performing application troubleshooting/incident response to identify and resolve end-user issues.</span></li></ul><p><span style=\"font-family: Tahoma, Verdana, sans-serif;\"><strong>$100 EMPLOYEE REFERRAL BONUS</strong></span></p><p><span style=\"font-family: Tahoma, Verdana, sans-serif;\"><strong>BONUSES</strong></span></p><ul><li><span style=\"font-family: Tahoma, Verdana, sans-serif;\">All bonuses subject to tax withholding and eligibility requirements.</span></li></ul><p><span style=\"font-family: Tahoma, Verdana, sans-serif;\"><strong>ABOUT PMS</strong></span></p><ul><li><span style=\"font-family: Tahoma, Verdana, sans-serif;\">Founded in 1969, PMS is a non-profit organization with over 1,300 employees providing services at 100+ locations in New Mexico.</span></li><li><span style=\"font-family: Tahoma, Verdana, sans-serif;\">Our diverse services include primary care, dental, behavioral health, early childhood education, supportive living, and senior programs.</span></li><li><span style=\"font-family: Tahoma, Verdana, sans-serif;\">We concentrate our resources on meeting the needs of underserved areas of New Mexico.</span></li><li><span style=\"font-family: Tahoma, Verdana, sans-serif;\">We operate the largest network of federally qualified health centers in the state.</span></li><li><span style=\"font-family: Tahoma, Verdana, sans-serif;\">PMS is not affiliated with Presbyterian Healthcare Services, Presbyterian Hospitals or Presbyterian Health Plan</span></li></ul><p><span style=\"font-family: Tahoma, Verdana, sans-serif;\"><strong>WHY PMS?</strong></span></p><ul><li><span style=\"font-family: Tahoma, Verdana, sans-serif;\">Mission-driven organization</span></li><li><span style=\"font-family: Tahoma, Verdana, sans-serif;\">Competitive salaries</span></li><li><span style=\"font-family: Tahoma, Verdana, sans-serif;\">Nine paid holidays and generous PTO</span></li><li><span style=\"font-family: Tahoma, Verdana, sans-serif;\">Medical, dental &amp; vision insurance &nbsp;</span></li><li><span style=\"font-family: Tahoma, Verdana, sans-serif;\">Free Life &amp; LTD coverage</span></li><li><span style=\"font-family: Tahoma, Verdana, sans-serif;\">Free discretionary pension plan contribution</span></li><li><span style=\"font-family: Tahoma, Verdana, sans-serif;\">Employee recognition and engagement activities</span></li><li><span style=\"font-family: Tahoma, Verdana, sans-serif;\">Robust training program</span></li><li><span style=\"font-family: Tahoma, Verdana, sans-serif;\">Tuition Reimbursement</span></li></ul><p><span style=\"font-family: Tahoma, Verdana, sans-serif;\"><strong>EOE/AA/M/F/SO/Vet/Disability</strong></span></p>",
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