Front Desk Agent

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    "raw": "Trump International Beach Resorts - Sunny Isles Beach, FL 33160; 18001 Collins Ave, Sunny Isles Beach, FL, 33160, USA",
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  "inferred_at": "2026-06-06T09:58:55.860Z",
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    "city": "Sunny Isles Beach",
    "jobId": 237423,
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    "jobTitle": "Front Desk Agent",
    "location": "Trump International Beach Resorts - Sunny Isles Beach, FL 33160",
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    "description": "<table cellspacing=\"0\" class=\"MsoTableGrid\" style=\"border-collapse:collapse;border:none;\">\r\n\t<tbody>\r\n\t\t<tr>\r\n\t\t\t<td style=\"height:443px;width:658px;\">\r\n\t\t\t<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong>SUMMARY:</strong> </span></span></p>\r\n\r\n\t\t\t<p> </p>\r\n\r\n\t\t\t<ul>\r\n\t\t\t\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\">Welcome and register hotel guests with an emphasis on fulfilling requests, following special handling instructions and adhering to established credit policies and procedures. </span></span></span></li>\r\n\t\t\t\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\">Display, at all times, a friendly, courteous and professional manner in all dealings with guests, patrons and other employees. </span></span></span></li>\r\n\t\t\t\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\">Be familiar with all areas of hotel such as room types and amenities offered to the guests.</span></span></span></li>\r\n\t\t\t\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\">Quote and be familiar with room and rate availability for current and future dates. </span></span></span></li>\r\n\t\t\t\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\">Accept reservations, changes and cancellations in the absence of reservations staff. </span></span></span></li>\r\n\t\t\t\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\">Select and block rooms for arriving guests; pre-register individuals or groups as required; assist in escorting VIPs and return guests to their rooms as requested. </span></span></span></li>\r\n\t\t\t\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\">Check guests out of the hotel in accordance with procedures; make change, cash checks, exchange foreign currency, and post charges to guest accounts. </span></span></span></li>\r\n\t\t\t\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\">Handle guest problems or complaints</span></span></span></li>\r\n\t\t\t\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\">Works closely with the Concierge to follow up on guest requests. </span></span></span></li>\r\n\t\t\t\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\">Reconciles all transactions at the close of the shift and cash out, while maintaining a balanced bank at all times.</span></span></span></li>\r\n\t\t\t\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\">Handles safety deposit box requests; including distributing, giving access to and closing procedures. </span></span></span></li>\r\n\t\t\t\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\">Assists when required with the tasks performed by the pbx operator and reservations agent.</span></span></span></li>\r\n\t\t\t\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\">Handles hotel emergency procedures and situations with maturity and professionalism</span></span></span></li>\r\n\t\t\t\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\">Performs tasks and projects as delegated by the Front Office Assistant Manager, Director of Front Office Manager or Resort Manager.</span></span></span></li>\r\n\t\t\t</ul>\r\n\t\t\t</td>\r\n\t\t</tr>\r\n\t</tbody>\r\n</table>\r\n\r\n<table cellspacing=\"0\" class=\"MsoTableGrid\" style=\"border-collapse:collapse;border:none;\">\r\n\t<tbody>\r\n\t\t<tr>\r\n\t\t\t<td style=\"width:658px;\">\r\n\t\t\t<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong>ESSENTIAL DUTIES AND RESPONSIBILITIES –</strong> (Other duties may be included)</span></span></p>\r\n\r\n\t\t\t<p> </p>\r\n\t\t\t</td>\r\n\t\t</tr>\r\n\t</tbody>\r\n</table>",
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Must have extensive knowledge of the hotel, its services and facilities. Must possess basic computer skills, basic math skills, and strong communication skills. Should be detailed and highly organized. Must have flexible availability. Previous luxury experience preferred. 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