Executive Director of Clinical Healthcare Operations

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    "description": "<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">DISCLOSURES</span><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\"><br></span><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">The specific statements shown in each section of this job description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. The job’s responsibilities/tasks may be modified and/or expanded over time. The company will inform the personnel member when changes in the respective job description are made.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">ABOUT THE COMPANY</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Enterprise Management Solutions, LLC (EMS) is a full-spectrum consulting and management firm specializing in back-office operations, financial infrastructure, and executive oversight for health and human services organizations. We provide strategic support to affiliated companies through contractual partnerships, optimizing operations and maintaining compliance across multiple industries including behavioral health, primary care, real estate, supportive housing, and food service.</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Our goal is to relieve mission-driven companies of administrative burden by overseeing financial and operational systems that allow leadership teams to focus on quality care and innovation.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">COMPANY WEBSITE</span><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">: https://enterprisemgmtinc.com/</span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">COMPANY PHONE NUMBER: </span><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">(667) 309-5345</span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">HUMAN RESOURCES DEPARTMENT PHONE NUMBER: </span><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">(443) 478-4304 EXT 10</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\"><br></span><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">HUMAN RESOURCES DEPARTMENT EMAIL ADDRESS: </span><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">[email protected]</span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">POSITION TITLE: </span><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Executive Director of Clinical Healthcare Operations</span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">ALTERNATE TITLE(S): </span><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Executive Director of Behavioral Health Operations, Executive Director of Clinical Operations, Director of Healthcare Compliance &amp; Operations, Executive Director of Regulatory &amp; Clinical Operations, </span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">COMPANY: </span><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Enterprise Management Solutions, LLC</span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">DEPARTMENT</span><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">: </span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\"><br></span><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">DIVISION</span><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">: Operations</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\"><br></span><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">UNIT</span><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">: N/A</span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">LOCATION:</span><span style=\"font-family: Arial, sans-serif; font-size: 12pt\"> 3310 Eastern Ave, Baltimore MD 21224</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\"><br></span><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">ACCOUNTABLE TO:</span><span style=\"font-family: Arial, sans-serif; font-size: 12pt\"> Chief Operating Officer</span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">ACCOUNTABLE FOR:</span><span style=\"font-family: Arial, sans-serif; font-size: 12pt\"> The Executive Director of Clinical Healthcare Operations is accountable for providing executive-level operational oversight across assigned healthcare and behavioral health programs, ensuring organizational efficiency, regulatory readiness, staffing accountability, workflow performance, and service delivery excellence. This role is responsible for overseeing operational leadership teams, supporting compliance initiatives, strengthening documentation and billing readiness processes, monitoring workforce performance, and maintaining operational consistency across multiple entities and service lines. The Executive Director is accountable for identifying operational risks, implementing process improvements, supporting organizational growth initiatives, and ensuring alignment with executive leadership priorities while maintaining high standards of professionalism, accountability, quality, and patient-centered operational support.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">WORK SCHEDULE: </span><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Work schedule consists of a full-time Monday through Friday schedule from 8:00 AM to 5:00 PM totaling 40 hours per week; however, scheduling needs may vary based on operational demands including staffing shortages, audits, inspections, compliance matters, patient care concerns, service delivery issues, program deadlines, workflow disruptions, regulatory requirements, emergency operational matters, and other urgent healthcare or behavioral health operational priorities. Position may require occasional evening, weekend, holiday, or emergency availability to support operational continuity, compliance readiness, staffing coverage, patient access, service coordination, organizational stability, and executive leadership needs across assigned healthcare and behavioral health programs and locations.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">CLASSIFICATION:</span><span style=\"font-family: Arial, sans-serif; font-size: 12pt\"> Full-time, Exempt or non-exempt depending on final duties, salary basis, pay structure, and applicable wage-and-hour requirements</span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">COMPENSATION RANGE: </span><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">$28.00 – $48.00 per hour commensurate with education, proven experience, real estate operations background, property management experience, construction/facility oversight experience, asset management ability, leadership background, and demonstrated capacity to manage multiple properties, projects, vendors, and operational teams.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">BENEFITS PACKAGE:</span><span style=\"font-family: Arial, sans-serif; font-size: 12pt\"> This position is eligible for standard W-2 employee benefits, including but not limited to those outlined in the Company’s official benefits package. Eligibility and participation are subject to the terms and conditions of the applicable plans. Full details are provided in the current benefits package documentation.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">ANTICIPATED TRAVEL: </span><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">50% of the time. You will use a company vehicle. There is no additional compensation for travel.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">SUMMARY OF POSITION RESPONSIBILITIES</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">The Executive Director of Clinical Healthcare Operations is responsible for providing executive-level operational leadership and oversight across assigned healthcare and behavioral health programs, ensuring operational efficiency, regulatory readiness, staffing accountability, workflow performance, service coordination, and organizational consistency. Responsibilities include overseeing day-to-day operations, supporting compliance and documentation standards, monitoring staffing and operational coverage, coordinating with clinical, administrative, billing, credentialing, and executive leadership teams, and implementing process improvements to strengthen operational performance and accountability. The position is responsible for supporting multi-site healthcare operations, maintaining readiness for audits and inspections, monitoring operational risks, supporting revenue cycle workflows, assisting with program development and stabilization initiatives, and ensuring alignment with organizational priorities, service delivery expectations, and executive leadership directives.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">SCHEDULED DUTIES AND RESPONSIBILITIES</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Provide executive-level operational oversight across assigned healthcare and behavioral health programs and service lines</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Monitor day-to-day operational workflows, staffing coverage, scheduling coordination, and service delivery performance</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Supervise operational leaders, managers, coordinators, supervisors, and administrative personnel across assigned entities</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Coordinate operational communication between executive leadership, program leadership, compliance teams, billing departments, credentialing personnel, HR, finance, IT, and administrative support teams</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Monitor operational performance indicators including productivity, staffing efficiency, patient access, utilization, census, workflow performance, and service delivery standards</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Support recruitment activities, onboarding coordination, workforce accountability, leadership development, and staff performance improvement initiatives</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Monitor documentation accountability, compliance readiness, credentialing coordination, authorization tracking, and operational controls affecting healthcare and behavioral health services</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Support organizational readiness for audits, inspections, accreditation reviews, payer evaluations, licensing reviews, and regulatory compliance activities</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Coordinate with billing and administrative teams regarding operational barriers affecting reimbursement, billing readiness, documentation completion, and revenue cycle performance</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Monitor intake coordination, referrals, scheduling workflows, follow-up procedures, continuity of care processes, and patient access operations</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Implement process improvements, workflow standardization efforts, operational controls, and accountability measures to strengthen organizational performance</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Prepare operational reports, workflow summaries, staffing updates, performance analyses, corrective action tracking, and executive reporting materials</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Support operational planning, program development, expansion initiatives, restructuring efforts, and stabilization activities across assigned programs and service lines</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Monitor operational risks involving staffing, compliance, patient care operations, documentation standards, billing readiness, financial controls, and service delivery performance</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Escalate urgent operational, compliance, staffing, financial, safety, or patient care concerns to executive leadership as appropriate</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Support continuity planning, emergency response coordination, crisis management activities, and operational recovery efforts during urgent or high-risk situations</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Maintain professionalism, confidentiality, accountability, and alignment with organizational policies, operational standards, and executive leadership directives</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">UNSCHEDULED DUTIES AND RESPONSIBILITIES</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Respond to urgent operational issues, staffing shortages, workflow disruptions, patient care concerns, or service delivery challenges as they arise</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Support emergency operational coverage needs during staffing emergencies, call-outs, program disruptions, or high-risk operational situations</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Participate in urgent meetings, inspections, investigations, audits, corrective action discussions, or executive leadership consultations as required</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Address unexpected compliance concerns, documentation deficiencies, billing issues, licensing matters, or regulatory requests requiring immediate operational intervention</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Assist with crisis response coordination, continuity planning, operational recovery efforts, and emergency preparedness activities across assigned healthcare and behavioral health programs</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Support organizational restructuring efforts, workflow stabilization initiatives, program transitions, or newly assigned operational projects as directed by executive leadership</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Investigate and assist in resolving operational complaints, escalated staff concerns, patient access issues, service interruptions, or workflow failures impacting program performance</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Provide operational leadership support during accreditation reviews, payer evaluations, site visits, emergency inspections, or regulatory inquiries</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Coordinate with internal departments and external partners regarding unforeseen operational priorities, organizational risks, or urgent business matters</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Perform additional operational, administrative, leadership, compliance, reporting, or organizational duties as assigned by executive leadership to support business continuity and organizational objectives</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">PHYSICAL DEMANDS:</span><span style=\"font-family: Arial, sans-serif; font-size: 12pt\"> </span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Ability to travel regularly between healthcare program sites, outpatient clinics, administrative offices, partner organizations, meetings, inspections, and other assigned operational locations as required</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Ability to manage multiple priorities, urgent operational matters, staffing concerns, compliance deadlines, and service delivery issues within a fast-paced healthcare environment</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Ability to review operational reports, documentation records, compliance materials, staffing schedules, billing-related information, audits, and workflow data for extended periods of time</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Ability to communicate effectively with executive leadership, staff, patients, families, vendors, regulators, payers, and external partners in both routine and high-pressure situations</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Ability to maintain professionalism, sound judgment, confidentiality, and operational leadership during stressful, sensitive, or urgent situations</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Ability to work occasional evening, weekend, holiday, or emergency operational hours based on organizational and program needs</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Ability to move throughout healthcare facilities, administrative offices, program sites, and operational environments as necessary to support oversight responsibilities</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Ability to operate standard office equipment, computers, communication systems, and electronic healthcare or operational management systems required for assigned responsibilities</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">WORKING CONDITIONS</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Work is performed within administrative offices, outpatient healthcare programs, behavioral health facilities, clinical environments, community-based program locations, and other assigned operational settings</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Position operates within a fast-paced, regulated healthcare and behavioral health environment requiring responsiveness to operational priorities, compliance matters, staffing concerns, and service delivery demands</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Frequent interaction with executive leadership, healthcare personnel, administrative staff, patients, families, vendors, regulators, payers, auditors, and external partners may be required</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Responsibilities may involve exposure to stressful, urgent, sensitive, or high-pressure operational situations requiring sound judgment, professionalism, discretion, and timely decision-making</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Position requires regular travel between assigned program locations, meetings, inspections, healthcare facilities, and operational sites as necessary to support organizational objectives and operational oversight responsibilities</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Work responsibilities may require occasional evening, weekend, holiday, or emergency availability depending on operational needs, inspections, staffing shortages, audits, service disruptions, or urgent organizational matters</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Position requires the ability to maintain confidentiality and professionalism while managing sensitive operational, patient-related, compliance, staffing, financial, and organizational information</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">COMPETENCIES AND SKILLS</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Strong leadership, operational management, and executive-level decision-making abilities within healthcare and behavioral health environments</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Strong understanding of healthcare operations, compliance readiness, documentation accountability, and service delivery standards</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Ability to manage multiple programs, operational priorities, and urgent situations while maintaining organizational efficiency and accountability</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Strong organizational, problem-solving, and workflow management skills with the ability to implement process improvements and operational controls</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Strong verbal and written communication skills with the ability to collaborate effectively with executive leadership, clinical teams, administrative staff, regulators, and external partners</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Ability to maintain professionalism, confidentiality, discretion, and sound judgment when handling sensitive operational, staffing, compliance, or patient-related matters</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">LEVEL OF EDUCATION / TRAINING / QUALIFICATIONS</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Required Qualifications</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Master’s degree required in Healthcare Administration, Business Administration, Public Health, Behavioral Health Administration, Nursing Administration, Social Work, Counseling, Psychology, Human Services Administration, or a closely related field</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Minimum of five (5) years of progressive experience in healthcare operations, behavioral health operations, clinical administration, or a related regulated healthcare environment strongly preferred</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Minimum of three (3) years of supervisory, management, or operational leadership experience strongly preferred</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Strong knowledge of healthcare operations, compliance readiness, staffing coordination, documentation accountability, billing workflows, and operational performance management</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Experience with outpatient healthcare, behavioral health, integrated care programs, regulatory audits, accreditation standards, or multi-site operations preferred</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Valid driver’s license required with the ability to travel regularly between assigned operational locations as necessary</span></li>\n</ul>",
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