Customer Service Representative FR-EN-DE

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{
  "language": "en",
  "location": {
    "raw": "Plan les Ouates, 1228, Switzerland",
    "city": "Plan les Ouates",
    "region": null,
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    "is_remote": false,
    "confidence": 0.8
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  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Plan les Ouates, 1228, Switzerland",
      "city": "Plan les Ouates",
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      "confidence": 0.8
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    "id": "114",
    "isRemote": null,
    "location": {
      "city": "Plan les Ouates",
      "state": null
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    "departmentId": "19405",
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    "jobOpeningName": "Customer Service Representative FR-EN-DE",
    "departmentLabel": "Customer Service",
    "employmentStatusLabel": "Permanent 100%"
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  "detail_job_opening": {
    "location": {
      "city": "Plan les Ouates",
      "state": null,
      "postalCode": "1228",
      "addressCountry": "Switzerland"
    },
    "datePosted": "2026-06-05",
    "atsLocation": {
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    "description": "<p><span style=\"font-weight: bold\">Mission:</span></p>\n<p>The Customer Service Representative acts as the internal and external customers advocate.</p>\n<p>You will support the day-to-day operations related to order management with the objective to ship all orders on time and in full.</p>\n<p>Your main duty is to maximize service level by exceeding customer expectations all the time.</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Main activities:</span></p>\n<ul>\n<li>Represent company to external and internal customers and provide stellar customer service.</li>\n<li>Process sales orders in the ERP and confirm products availability to customers, manage replenishment of consignment inventories by focusing on stock and allocation issues to maximize service level.</li>\n<li>Ensure customer orders are shipped on time and in full, coordinate deliveries, follow-up on customer inquiries, liaise with management regarding customer credits, identify quality assurance complaints, trace lost shipments.</li>\n<li>Approve return requests in coordination with Supply Planning and coordinate returns.</li>\n<li>Manage shipping priorities and clarify customer orders for the shipping department.</li>\n<li>Communicate weekly open orders and backorder reports to the field team and customers.</li>\n<li>Coordinate physical inventories at customer facilities with field staff: issue inventory listing and reconcile discrepancies.</li>\n<li>Approve allocation of stock in short supply in coordination with field staff and Demand &amp; Supply Planning.</li>\n<li>Issue special price quotations and bids, coordinate pricing allowances, deductions and adjustments.</li>\n</ul>\n<ul>\n<li>Reconcile forecasts with orders, replenishment and inventory systems, focusing on stock and allocation issues to maximize service levels.</li>\n<li>Connect customers to appropriate Corporate support or field staff.</li>\n<li>Be the point of contact with customer and Sales to investigate and correct unpaid invoice with discrepancies and supporting Finance with documentation, and handling escalations and credit notes.</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Your profile:</span></p>\n<ul>\n<li>Proficiency in German, English, French mandatory. Other languages a plus.</li>\n<li>Minimum 3-5 years Customer Service experience in Medical Device or Pharmaceutical industry preferred.</li>\n<li>Significant PC knowledge. Skilled competence with Microsoft Office, Microsoft Dynamic a plus.</li>\n</ul>\n<p><br></p>\n<p>This role entails the following skills:</p>\n<ul>\n<li>Dedication to providing exceptional customer service and prioritizing needs of those seeking information from the company.</li>\n</ul>\n<ul>\n<li>Excellent oral, written and interpersonal communication skills.</li>\n<li>Highly effective at overcoming obstacles - tenacious and resilient.</li>\n<li>Exceptional listening and analytical skills.</li>\n<li>An excellent team player - highly effective in working with others but also capable of working independently as necessary.</li>\n<li>Maturity and good judgment to understand when to exercise initiative and handle queries directly, and when to escalate queries to higher authority.</li>\n<li>Ability to multi-task and an attention to detail.</li>\n<li>Must be able to work in a fast paced, time-sensitive environment.</li>\n<li>Ability to prioritize tasks and meet deadlines independently.</li>\n</ul>\n<p><br></p>\n<p>Interested ?  Apply now.</p>",
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    "jobOpeningName": "Customer Service Representative FR-EN-DE",
    "departmentLabel": "Customer Service",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Experienced",
    "jobOpeningShareUrl": "https://spineart.bamboohr.com/careers/114",
    "employmentStatusLabel": "Permanent 100%"
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