Customer Service Representative

{
  "content_hash": "0fdbdc2bda22ed25ea29786c462c0654af96c2ebdd7640096e504aa9ba5c265e",
  "source_hash": "c822b697a87c210224e1db608569892a446fed7cc74da733627570ae67688ccc",
  "last_changed_at": "2026-06-03T10:30:03.439Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Kingston, Ontario, L5B 3C1, Canada",
    "city": "Kingston",
    "region": null,
    "country": "Canada",
    "is_remote": false,
    "confidence": 0.95
  },
  "salary_max": 6,
  "salary_min": 5,
  "inferred_at": "2026-06-06T10:23:47.757Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Kingston, Ontario, L5B 3C1, Canada",
      "city": "Kingston",
      "region": null,
      "country": "Canada",
      "is_remote": false,
      "confidence": 0.95
    },
    "countries": [
      "Canada"
    ]
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": null,
  "salary_currency": "USD"
}

{}

{
  "list_job": {
    "id": "43",
    "isRemote": null,
    "location": {
      "city": "Kingston",
      "state": "Ontario"
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "18708",
    "locationType": "0",
    "jobOpeningName": "Customer Service Representative ",
    "departmentLabel": "Canada",
    "employmentStatusLabel": "Full Time"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Kingston",
      "state": "Ontario",
      "postalCode": "L5B 3C1",
      "addressCountry": "Canada"
    },
    "datePosted": "2026-03-09",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
    },
    "description": "<p><span><span>Concept2, a market-leading manufacturer of stationary fitness ergometers and composite racing oars, is </span><span>seeking</span><span> a motivated, technically inclined Customer Service Representative to join our team. This role combines front-line customer support with technical troubleshooting and product knowledge development. </span><span>Successful Concept2 employees combine self-sufficiency and personal accountability with strong teamwork skills</span><span>.  </span><span>The position is based at </span><span>the Concept2 </span><span>Canadian subsidiary office in Kingston, Ontario.</span><span> </span></span><span> </span></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><span><span>Primary Responsibilities</span></span></span><span> </span></p>\n<ul>\n<li><span><span>Serve as a core member of the Customer Service team supporting orders, product questions, and technical troubleshooting for<span> </span></span><span>RowErg</span><span>s</span><span>,<span> </span></span><span>SkiErgs</span><span>,<span> </span></span><span>BikeErgs</span><span>,<span> </span></span><span>StrengthErgs</span><span>,<span> </span></span><span>composite racing oars, and spare parts</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Communicate with customers via phone, email, web, and occasionally in person</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Troubleshoot mechanical and electronic product issues using product knowledge, documentation, and diagnostic questioning</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Acquire</span><span><span> </span>and<span> </span></span><span>maintain</span><span><span> </span>deep knowledge of all Concept2 products, components, and common field issues</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Document customer interactions, technical issues, product feedback, and performance<span> </span></span><span>trends. </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Identify</span><span><span> </span>and communicate recurring product issues or improvement opportunities to internal teams</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Maintain<span> </span></span><span>a high level</span><span><span> </span>of professionalism and customer care in all interactions</span></span><span> <br><br></span></li>\n</ul>\n<p><span style=\"font-weight: bold\"><span><span>Required Qualifications</span><span><span> </span>and Key Competencies</span></span></span><span> </span></p>\n<ul>\n<li><span><span>1–3+ years of experience in a professional customer service, technical support, or product support role</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Working knowledge of mechanical and/or electronic systems (hands-on troubleshooting experience preferred)</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Strong problem-solving and diagnostic skills</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Outstanding verbal and written communication skills</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Strong active listening skills and ability to ask effective diagnostic questions</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Excellent attention to detail and organizational skills</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Solid computer skills including Microsoft Office (Word, Excel, Outlook) and CRM or ticketing systems</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Ability to work independently while collaborating effectively with a team</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Experience supporting technical consumer products</span><span><span> </span>and<span> </span></span><span>analyzing product or warranty performance data</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Rowing or fitness industry background</span><span><span> </span>is a plus</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>French language skills are a plus</span></span><span> </span></li>\n</ul>\n<p><span><span><br>Compensation for this position consists of a fixed salary range of $</span><span>5</span><span>0</span><span>k</span><span>-$6</span><span>0</span><span>k, plus participation in a quarterly variable wage program that is based on company and employee performance, and that adds significantly to total compensation.</span></span><span> </span></p>\n<p><br></p>\n<p><span><span>Concept2 has an informal office setting, flexible work schedule, and excellent benefits</span><span>,</span><span> including RRSP support</span><span> </span><span>and generous paid time off. </span><span>The workplace is informal, yet </span><span>professional</span><span> and friendly, with a supportive environment that rewards </span><span>hard work</span><span>. </span></span><span> </span></p>\n<p><br></p>\n<p><span><span>Concept2 is dedicated to promoting equal employment opportunities and providing a work environment that allows all employees to excel, regardless of their race, color, religion, sex, sexual orientation, national origin, age, disability, status as a protected veteran, or any other legally protected status. We believe in fostering an inclusive workplace where everyone can thrive and reach their full potential.</span></span><span> </span></p>",
    "compensation": "$50-$65k",
    "departmentId": "18708",
    "locationType": "0",
    "seekPromoted": false,
    "jobCategoryId": "18383",
    "jobOpeningName": "Customer Service Representative ",
    "departmentLabel": "Canada",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Mid-level",
    "jobOpeningShareUrl": "https://concept2.bamboohr.com/careers/43",
    "employmentStatusLabel": "Full Time"
  }
}