Assistant Director of Patient Access

Position Summary At Stony Brook Medicine, our Patient Access Assistant Director is responsible for operational functions which support the Revenue Cycle, Compliance and Patient Experience and directing staff in accurately and efficiently completing tasks in areas of Registration, Financial Screening and Insurance Verification, and Patient Throughput. Qualified candidates will demonstrate excellent communication and interpersonal skills at various levels of the organization and across disciplines, will have knowledge and understanding of patient care and effectively respond to changing patient needs by making decisions based on ethical principles and adhering to our high standard of excellence. The Assistant Director is a key member of the Patient Access Services team, responsible for overseeing the operational duties of Registration and Financial Services to ensure efficiency, quality, patient safety and patient satisfaction. Collaborates with the Director and area Senior Managers to manage employee relations, including staffing and recruitment, education of employees and engagement and ensures all policies and procedures are followed and all necessary documentation is completed thoroughly. Duties of a Patient Access Assistant Director may include the following, but are not limited to: Assists the Director, Patient Access Services, in overseeing facility operations of Patient Access Inpatient and Outpatient Registration and Financial Services. Ensures daily operations are maintained according to standard. Provides support and resolution for facility and departmental issues. Drives operational excellence and efficiency. Supports operational activity to improve customer satisfaction and key performance metrics. Works with the Director to ensure smooth integration and operational flow among registration and financial verification services, bed control and financial screening, achieved in collaboration with senior management in each of the various operational areas. Supports efforts to align quality assurance review and financial screening review for efficiency (i.e. reducing number of “touches” to an account). Ensures patient financial responsibility is communicated by staff accurately and professionally and POS payments are collected as appropriate. Informs the Patient Access Director of any significant issues impacting the department. Supports Director, Patient Access in overseeing management of department personnel and operations. Manages staffing, recruitment and mentorship of employees. Interviews, hires, evaluates and counsels Patient Access staff members for said areas. Completes performance evaluations in a timely manner. Trains new employees in all aspects of their assigned job. Supervises and maintains the productivity of your employees. Models visibility and accessibility to departmental leadership and staff, validating compliance and consistency of work flow across locations and shifts. Reviews quality of patient registrations and documentation on a daily basis. Ensures that policies and procedures are followed and patient accounts are completed in a thorough and timely manner. Effectively manages Registration and Financial Services to ensure quality, productivity and customer service. Ensures QA systems are being utilized to support registration integrity. Implements and promotes excellent employee engagement, customer service, safety and financial goals. Works closely and professionally with outside agencies on special projects developed by organizational administration. Act s i n th e capacity o f Departmen t Leade r i n th e Directo r’s absence . Serve s a s th e secondary liaiso n betwee n Patient Access Services and the facility and leads the department in the absence of the Director. Qualifications Required Qualifications: Bachelor%27s Degree and minimum of 5 years’ experience in a hospital or healthcare revenue cycle administrative and/or supervisory capacity; or in lieu of a Bachelor’s degree, an Associate%27s Degree and minimum of 7 years of like experience. Strong understanding of Revenue Cycle processes. Experience in a high - volume registration, scheduling or financial clearance operation in an academic medical center or complex health system. Knowledge of Managed Care, Governmental payor requirements. Preferred Qualifications : Master’s degree, or Master’s candidate. Revenue cycle system conversion or new application implementation experience. Experience in identifying and implementing process improvement objectives and workflow redesigns. Experience with Oracle, Cerner Millennium registration, patient accounting system. Please Note: Verification of degree (e.g., diploma or official transcript) is required for this role. Upload of documentation must be included with your application for consideration. Special Notes: Resume/CV should be included with the online application. Posting Overview: This position will remain posted until filled or for a maximum of 90 days. An initial review of all applicants will occur two weeks from the posting date. Candidates are advised on the application that for full consideration, applications must be received before the initial review date (which is within two weeks of the posting date). If within the initial review no candidate was selected to fill the position posted, additional applications will be considered for the posted position; however, the posting will close once a finalist is identified, and at minimal, two weeks after the initial posting date. Please note, that if no candidate were identified and hired within 90 days from initial posting, the posting would close for review, and possibly reposted at a later date. ______________________________________________________________________________________________________________________________________ Stony Brook Medicine is a smoke free environment. Smoking is strictly prohibited anywhere on campus, including parking lots and outdoor areas on the premises. All Hospital positions may be subject to changes in pass days and shifts as necessary. This position may require the wearing of respiratory protection, which may prohibit the wearing of facial hair. This function/position may be designated as “essential.” This means that when the Hospital is faced with an institutional emergency, employees in such positions may be required to remain at their work location or to report to work to protect, recover, and continue operations at Stony Brook Medicine, Stony Brook University Hospital and related facilities. Prior to start date, the selected candidate must meet the following requirements: Successfully complete pre-employment physical examination and obtain medical clearance from Stony Brook Medicine%27s Employee Health Services.* Complete electronic reference check with a minimum of three (3) professional references. Successfully complete a 4 panel drug screen* Meet Regulatory Requirements for pre employment screenings. Provide a copy of any required New York State license(s)/certificate(s). Failure to comply with any of the above requirements could result in a delayed start date and/or revocation of the employment offer. *The hiring department will be responsible for any fee incurred for examination. _____________________________________________________________________________________________________________________________________­­­ Stony Brook University is committed to excellence in diversity and the creation of an inclusive learning and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws. If you need a disability-related accommodation, please call the University Office of Equity and Access at (631)632-6280. In accordance with the Title II Crime Awareness and Security Act a copy of our crime statistics can be viewed here. Visit our WHY WORK HERE page to learn about the total rewards we offer. Stony Brook University Hospital, consistent with our shared core values and our intent to achieve excellence, remains dedicated to supporting healthier and more resilient communities, both locally and globally. Anticipated Pay Range: The salary range (or hiring range) for this position is %24125,145 - %24152,551 / year. The above salary range represents SBUH’s good faith and reasonable estimate of the range of possible compensation at the time of posting. The specific salary offer will be based on the candidate’s validated years of comparable experience. Any efforts to inflate or misrepresent experience are grounds for disqualification from the application process or termination of employment if hired. Some positions offer annual supplemental pay such as: Location pay for UUP full-time positions (%244,000), Your total compensation goes beyond the number in your paycheck. SBUH provides generous leave, health plans, and a state pension that add to your bottom line.

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