Performance Reporting Manager – Operations Performance

{
  "content_hash": "30606958bcf773753c970841e617f233b77e8d87a34ca1dc3ae1b2c4301ddafa",
  "source_hash": "61bb3643b47f10917a0ea539fd9395fd4be623ee2971689128482f150ea47dba",
  "last_changed_at": "2026-05-30T05:41:52.177Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Makati, Metro Manila, 1227, Philippines",
    "city": "Makati",
    "region": "Metro Manila",
    "country": null,
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T10:24:10.718Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Makati, Metro Manila, 1227, Philippines",
      "city": "Makati",
      "region": "Metro Manila",
      "country": null,
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": []
  },
  "remote_policy": "hybrid",
  "salary_period": null,
  "workplace_type": "hybrid",
  "salary_currency": null
}

{}

{
  "list_job": {
    "id": "473",
    "isRemote": null,
    "location": {
      "city": "Makati",
      "state": "Metro Manila"
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "18610",
    "locationType": "2",
    "jobOpeningName": "Performance Reporting Manager – Operations Performance",
    "departmentLabel": "Call Center",
    "employmentStatusLabel": "Probationary (PHI)"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Makati",
      "state": "Metro Manila",
      "postalCode": "1227",
      "addressCountry": "Philippines"
    },
    "datePosted": "2026-05-11",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
    },
    "description": "<p><span style=\"font-size: 18pt; font-weight: bold\">Performance Reporting Manager – US Healthcare (Power BI / KPI Reporting)</span></p>\n<p><em>Drive Data. Influence Operations. Deliver Impact.</em></p>\n<p><br></p>\n<p><span>📍 </span><span style=\"font-weight: bold\"><span>Location: </span></span><span>Makati, </span><span>Philippines</span><br><span>💻 </span><span style=\"font-weight: bold\"><span>Work </span><span>Setup: </span></span><span>Hybrid</span><br><span>🏢 </span><span style=\"font-weight: bold\"><span>Department: </span></span><span>Operations – </span><span>Contact </span><span>Center &amp; </span><span>Claims</span><br><span>📊 </span><span style=\"font-weight: bold\"><span>Reports </span><span>To: </span></span><span>VP </span><span>of </span><span>Operations</span></p>\n<p><br><br></p>\n<p><span style=\"text-decoration: underline\"><span style=\"font-size: 14pt; font-weight: bold\">About the Role</span></span></p>\n<p>Data drives performance — and performance drives client success.</p>\n<p><br></p>\n<p>We are looking for a Performance Reporting Manager who thrives on transforming complex operational data into clear, actionable insights. This role supports both Contact Center and Claims Operations for U.S. healthcare clients, delivering critical reporting that helps leadership monitor KPIs, identify risks, and improve performance across the organization.</p>\n<p><br></p>\n<p>If you're someone who enjoys building dashboards from the ground up, digging into operational data, and influencing decision-making at the executive level, this role is for you.</p>\n<p><br></p>\n<p>This is a hands-on builder role — not a supervisory reporting position. The successful candidate will personally design, build, and maintain dashboards and performance reporting without relying on a supporting analytics team.</p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\"><em><span style=\"font-weight: bold\">If you love turning data into operational intelligence, you'll thrive here.</span></em></span></p>\n<p><br><br></p>\n<p><span style=\"text-decoration: underline\"><span style=\"font-size: 14pt; font-weight: bold\">What You'll Do</span></span></p>\n<ul>\n<li><span style=\"font-weight: bold\"><span>Build </span><span>and </span><span>maintain </span><span>operational </span><span>dashboards </span></span><span>tracking </span><span>key </span><span>Contact </span><span>Center </span><span>and </span><span>Claims </span><span>KPIs (</span><span>Service </span><span>Level, </span><span>AHT, </span><span>TAT, </span><span>Throughput, </span><span>Productivity, </span><span>Accuracy, </span><span>etc.)</span></li>\n<li><span style=\"font-weight: bold\"><span>Analyze </span><span>daily, </span><span>weekly, </span><span>and </span><span>monthly </span><span>performance </span><span>trends </span></span><span>to </span><span>identify </span><span>operational </span><span>gaps </span><span>and </span><span>improvement </span><span>opportunities</span></li>\n<li><span style=\"font-weight: bold\"><span>Provide </span><span>leadership </span><span>with </span><span>actionable </span><span>insights </span></span><span>through </span><span>executive-</span><span>ready </span><span>reports </span><span>and </span><span>dashboards</span></li>\n<li><span style=\"font-weight: bold\"><span>Monitor </span><span>SLA </span><span>and </span><span>KPI </span><span>performance</span></span><span>, </span><span>escalating </span><span>risks </span><span>or </span><span>performance </span><span>declines</span></li>\n<li><span style=\"font-weight: bold\"><span>Compile </span><span>and </span><span>validate </span><span>data </span></span><span>from </span><span>multiple </span><span>client-</span><span>hosted </span><span>systems </span><span>and </span><span>reporting </span><span>platforms</span></li>\n<li><span style=\"font-weight: bold\"><span>Standardize </span><span>reporting </span><span>frameworks </span></span><span>and </span><span>maintain </span><span>KPI </span><span>calculation </span><span>documentation</span></li>\n<li><span style=\"font-weight: bold\"><span>Prepare </span><span>executive </span><span>reporting </span><span>packages </span></span><span>for </span><span>client </span><span>reviews </span><span>and </span><span>Quarterly </span><span>Business </span><span>Reviews (</span><span>QBRs)</span></li>\n<li><span style=\"font-weight: bold\"><span>Work </span><span>within </span><span>secure </span><span>client </span><span>environments</span></span><span> (</span><span>VPN, </span><span>Citrix, </span><span>CRM, </span><span>WFM, </span><span>and </span><span>claims </span><span>systems)</span></li>\n<li><span style=\"font-weight: bold\"><span>Ensure </span><span>data </span><span>accuracy </span><span>and </span><span>HIPAA-</span><span>compliant </span><span>reporting </span><span>practices</span></span></li>\n</ul>\n<p><span style=\"font-weight: bold\"><br></span></p>\n<p><span style=\"font-weight: bold\"><span>Preferred:</span></span><br><span>Support </span><span>capacity </span><span>planning, </span><span>staffing </span><span>forecasts, </span><span>and </span><span>workforce </span><span>optimization </span><span>analysis.</span><span style=\"text-decoration: underline\"><br></span></p>\n<p><br></p>\n<p><span style=\"text-decoration: underline\"><span style=\"font-size: 14pt; font-weight: bold\">What We're Looking For</span></span><br><span style=\"font-weight: bold\">Required Experience</span></p>\n<ul>\n<li>4–7+ years of experience in:</li>\n</ul>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul style=\"list-style-type: circle;\">\n<li>Operations reporting</li>\n<li>Performance analytics</li>\n<li>Workforce reporting</li>\n<li>Business reporting</li>\n</ul>\n</li>\n</ul>\n<ul>\n<li>Experience within BPO or healthcare operations</li>\n<li>Exposure to U.S. healthcare operations (contact center or claims)</li>\n<li>Strong knowledge of KPIs and SLA performance management</li>\n<li>Advanced Excel skills (pivot tables, complex formulas, modeling)</li>\n<li>Strong Power BI expertise</li>\n<li>Experience preparing executive-level reporting</li>\n<li>Ability to translate data into business insights</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Preferred Experience</span></p>\n<ul>\n<li>Capacity planning or workforce modeling</li>\n<li>SQL knowledge</li>\n<li>Tableau or similar reporting platforms</li>\n<li>Secure data transfers (SFTP)</li>\n<li>Experience preparing QBR reporting</li>\n<li>Knowledge of HIPAA-compliant data handling</li>\n</ul>\n<p><br></p>\n<p><span style=\"text-decoration: underline\"><span style=\"font-size: 14pt; font-weight: bold\">What We Offer</span></span></p>\n<p>✨ Competitive Salary<br>🏥 Comprehensive HMO Coverage (Medical &amp; Dental)<br>👨‍👩‍👧 Coverage starting Day 1 + 1 Free Dependent<br>📈 Opportunity to work with leading U.S. healthcare clients</p>\n<p><br></p>\n<p><span style=\"font-size: 24pt; font-weight: bold\">Ready to Turn Data into Decisions?</span></p>\n<p>If you're passionate about analytics, operational performance, and building reporting systems that drive business impact, we'd love to hear from you.</p>\n<p><br></p>\n<p><em><span style=\"font-weight: bold\">Apply today and help us transform healthcare operations through data.</span></em></p>\n<p><em><br></em></p>\n<p><span style=\"font-weight: bold\">COMPANY OVERVIEW:</span></p>\n<p><br></p>\n<p><span>Imagenet is a leading provider of back-office support technology and tech-enabled outsourced services to healthcare plans nationwide. Imagenet provides claims processing services, including digital transformation, claims adjudication and member and provider engagement services, acting as a mission-critical partner to these plans in enhancing engagement and satisfaction with plans’ members and providers. </span></p>\n<p><br></p>\n<p><span>The company currently serves over 70 health plans, acting as a mission-critical partner to these plans in enhancing overall care, engagement and satisfaction with plans’ members and providers.  The company processes millions of claims and multiples of related structured and unstructured data elements within these claims annually.  The company has also developed an innovative workflow technology platform, JetStream<em>TM</em>, to help with traceability, governance and automation of claims operations for its clients.</span></p>\n<p><br></p>\n<p><span>Imagenet is headquartered in Tampa, operates 10 regional offices throughout the U.S. and has a wholly owned global delivery center in the Philippines</span>.</p>",
    "compensation": null,
    "departmentId": "18610",
    "locationType": "2",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Performance Reporting Manager – Operations Performance",
    "departmentLabel": "Call Center",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Manager/Supervisor",
    "jobOpeningShareUrl": "https://imagenet.bamboohr.com/careers/473",
    "employmentStatusLabel": "Probationary (PHI)"
  }
}