Home › Companies › Fa Etqo Saasfaprod1 Fa Ocs Oraclecloud Com CX 1 › Customer Service International Voice Team Member-BPS
Customer Service International Voice Team Member-BPS
Fa Etqo Saasfaprod1 Fa Ocs Oraclecloud Com CX 1 · India; LOMA BPS - Unit 2, Navi Mumbai, Maharashtra, IN · Active · Oracle Recruiting Cloud / Fusion HCM
Job facts
| Field | Value |
|---|---|
| Company | Fa Etqo Saasfaprod1 Fa Ocs Oraclecloud Com CX 1 |
| Title | Customer Service International Voice Team Member-BPS |
| Normalized title | - |
| Department / team | - |
| Location | Maharashtra, IN, United States |
| Work model | - |
| Employment type | - |
| Salary | - |
| Status | active |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
| Posted / first seen | 2026-06-16 / 2026-06-17 |
| Changed / last seen | 2026-06-20 / 2026-06-23 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Fa Etqo Saasfaprod1 Fa Ocs Oraclecloud Com CX 1. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Oracle Recruiting Cloud / Fusion HCM. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Maharashtra. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Fa Etqo Saasfaprod1 Fa Ocs Oraclecloud Com CX 1 |
| Source | 693f06bc-a41a-4f36-9b23-dcfc03ebb3f7 |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
Description
Description
Key Responsibilities:Strategic Planning & Execution:Develop and implement telesales and retention strategies to achieve business objectives.Collaborate with stakeholders to align processes with client goals and market trends.Identify opportunities for process improvements and innovation.Team Management:Lead, mentor, and manage a team of telesales and retention managers, team leaders, and agents.Monitor team performance, provide coaching, and ensure adherence to quality standards.Foster a high-performance culture by motivating and engaging team members.Performance Management:Track and analyze key metrics such as conversion rates, retention rates, and customer satisfaction scores.Ensure achievement of sales targets, retention goals, and other KPIs.Conduct regular performance reviews and implement corrective actions when necessary.Client Relationship Management:Act as the primary point of contact for clients, ensuring their expectations are met or exceeded.Provide regular updates and reports to clients on campaign performance.Address client concerns and implement solutions promptly.Operational Excellence:Ensure compliance with company policies, client requirements, and regulatory standards.Optimize processes to improve efficiency and reduce operational costs.Manage workforce planning, including scheduling and resource allocation.Training & Development:Identify training needs and collaborate with the training team to upskill employees.Ensure teams are equipped with the knowledge and tools to handle objections, close sales, and retain customers effectively.Promote a culture of continuous learning and growth.Reporting & Analytics:Prepare and present performance reports to senior management and clients.Use data analytics to identify trends, ch
Full job record
| Job ID | aeb53578edf9a38b4783951055671a95135684f0 |
| Org ID | 0c280226-a9e3-4450-af67-3d1b36993e95 |
| Source ID | 693f06bc-a41a-4f36-9b23-dcfc03ebb3f7 |
| Board ID | 693f06bc-a41a-4f36-9b23-dcfc03ebb3f7 |
| Provider | oracle_hcm |
| Provider Job Key | 650527 |
| Title | Customer Service International Voice Team Member-BPS |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | India; LOMA BPS - Unit 2, Navi Mumbai, Maharashtra, IN |
| Department | — |
| Team | — |
| Employment Type | — |
| Workplace Type | — |
| Remote Policy | — |
| Country | United States |
| Region | IN |
| City | Maharashtra |
| Salary Raw | Description Key Responsibilities:Strategic Planning & Execution:Develop and implement telesales and retention strategies to achieve business objectives.Collaborate with stakeholders to align processes with client goals and market trends.Identify opportunities for process improvements and innovation.Team Management:Lead, mentor, and manage a team of telesales and retention managers, team leaders, and agents.Monitor team performance, provide coaching, and ensure adherence to quality standards.Foster a high-performance culture by motivating and engaging team members.Performance Management:Track and analyze key metrics such as conversion rates, retention rates, and customer satisfaction scores.Ensure achievement of sales targets, retention goals, and other KPIs.Conduct regular performance reviews and implement corrective actions when necessary.Client Relationship Management:Act as the primary point of contact for clients, ensuring their expectations are met or exceeded.Provide regular updates and reports to clients on campaign performance.Address client concerns and implement solutions promptly.Operational Excellence:Ensure compliance with company policies, client requirements, and regulatory standards.Optimize processes to improve efficiency and reduce operational costs.Manage workforce planning, including scheduling and resource allocation.Training & Development:Identify training needs and collaborate with the training team to upskill employees.Ensure teams are equipped with the knowledge and tools to handle objections, close sales, and retain customers effectively.Promote a culture of continuous learning and growth.Reporting & Analytics:Prepare and present performance reports to senior management and clients.Use data analytics to identify trends, ch |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | — |
| Source URL | https://fa-etqo-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/650527 |
| Apply URL | https://fa-etqo-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/650527 |
| First Seen At | 2026-06-17 11:24:43Z |
| Last Seen At | 2026-06-23 11:16:00Z |
| Last Checked At | 2026-06-23 11:16:00Z |
| Last Changed At | 2026-06-20 12:11:05Z |
| Inactive At | — |
| Source Posted At | 2026-06-16 06:03:04Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=fa-etqo-saasfaprod1.fa.ocs.oraclecloud.com|CX_1/date=2026-06-23/2026-06-23T11-15-30-879Z-5873969993d85036587fc4802fa40ce614fce9a8e468e0c1820935fbdc9466e7.json |
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