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Home β€Ί Companies β€Ί Newstel β€Ί 🌍 Customer Service Agent (German & English) | Remote | Malta-Based Only

🌍 Customer Service Agent (German & English) | Remote | Malta-Based Only

Newstel Β· Remote Β· Active Β· BambooHR

Job facts

FieldValue
CompanyNewstel
Title🌍 Customer Service Agent (German & English) | Remote | Malta-Based Only
Normalized title-
Department / teamNWT - Clients Customer Service
LocationMalta
Work modelRemote / Remote
Employment typeFull Time
Salary-
Statusactive
ATS providerBambooHR
Posted / first seen2025-08-21 / 2026-05-30
Changed / last seen2026-05-30 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from Newstel.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through BambooHR.Open
Provider filtered searchThe same provider as a filtered job collection.Open
Department jobsActive postings in NWT - Clients Customer Service.Open
Work model jobsActive Remote postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyNewstel
Sourcebbfae7d5-b3ac-471b-89a8-b3572e668a79
ATS providerBambooHR

Description

🌍 Customer Service Agent (German & English) | Remote | Malta-Based Only πŸ“ Remote – Candidates must be based in Malta ⏱️ Full-Time | 40 hours/week | Minimum 160 hours/month + opportunity for extra hours πŸ’Ό Indefinite Contract πŸ’» Bring Your Own Device – We supply screens and some peripherals; you must provide your own PC/laptop ✨ Join Newstel – Where Customer Care Comes First We’re hiring a German-speaking Customer Service Agent (also fluent in English) to join our remote team on a full-time, indefinite contract . You’ll play a key role in supporting one of our leading client campaigns, delivering seamless and thoughtful customer service. Please note: While this role is remote, you must be based in Malta. During the initial training period, you’ll be required to work from our San Δ wann office for a couple of days each week to ensure full onboarding support. πŸ“… Shifts & Training ● Working Hours: Monday to Sunday, 09:00–20:00 (Malta time) ● Shift Pattern: 8-hour shifts on a rotating schedule – 10 shifts across 2 weeks (Week 1: 4 shifts, Week 2: 6 shifts), meaning you have every other weekend off ● Monthly Hours: Minimum of 160 hours per month, with the opportunity to take on extra hours if available ● Training: Starting 8 September 2025, Monday to Friday, 09:00–17:00 (UK time), for 3 weeks πŸ’¬ What You’ll Do As the first point of contact, you’ll represent our client brand, managing inquiries via phone, email, live chat, and social media with care and precision. Key responsibilities: ● Delivering best-in-class service to every customer interaction ● Handling inquiries and issues with empathy, efficiency, and professionalism ● Supporting daily operational tasks like supplier management and order processing ● Sharing insights to improve customer experience and tools ● Engaging with team updates on Slack and collaborating with your peers ● Meeting productivity, quality, and compliance targets 🎯 What You Bring Languages: ● Fluency in German and English (both spoken and written) is essential Skills & Attributes: ● Customer-focused communicator, confident across platforms and situations ● Positive, empathetic, and solutions-oriented mindset ● Tech-comfortable – Zendesk experience is a plus ● Strong team player who can also work independently ● Always seeking ways to improve, adapt, and add value ● Comfortable working toward clear KPIs and goals πŸ“Œ Experience & Tools ● Customer service experience in a consumer-facing setting ● Experience working to performance targets ● Familiarity with Zendesk and productivity tools (Google/Microsoft Suite) preferred ● Bring Your Own Device: You’ll need to use your own PC/laptop. We’ll provide external screens and some peripherals to support your setup. πŸš€ Why Newstel? At Newstel, we do things differently. We lead with empathy, adapt with agility, and never settle for "just okay." When you join us, you join a team that’s customer-obsessed and always striving to elevate the experienceβ€”for clients and colleagues alike. πŸ“ Training starts 8 September 2025 . Apply now and take the next step in your customer service career with a team that values your voice and celebrates your impact.

Full job record

Job IDae8edf36b1128aface0762725f817094648dba96
Org IDdc027036-8306-4836-b341-a1734c8946fc
Source IDbbfae7d5-b3ac-471b-89a8-b3572e668a79
Board IDbbfae7d5-b3ac-471b-89a8-b3572e668a79
Providerbamboohr
Provider Job Key115
Title🌍 Customer Service Agent (German & English) | Remote | Malta-Based Only
Normalized Titleβ€”
Statusactive
Activeyes
Location Textβ€”
DepartmentNWT - Clients Customer Service
Teamβ€”
Employment Typefull_time
Workplace Typeremote
Remote Policyremote
CountryMalta
Regionβ€”
Cityβ€”
Salary Rawβ€”
Salary Minβ€”
Salary Maxβ€”
Salary Currencyβ€”
Salary Periodβ€”
Source URLhttps://newstel.bamboohr.com/careers/115
Apply URLhttps://newstel.bamboohr.com/careers/115
First Seen At2026-05-30 06:03:55Z
Last Seen At2026-06-06 10:22:53Z
Last Checked At2026-06-06 10:22:53Z
Last Changed At2026-05-30 06:03:55Z
Inactive Atβ€”
Source Posted At2025-08-21 00:00:00Z
Source Updated Atβ€”
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=bamboohr/board=newstel/date=2026-06-06/2026-06-06T10-22-51-830Z-1e5fad32c2cc9331c3152a47a38396558b4f0637680b154098198eed703ca1e4.json
Event Fields
{
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  "source_hash": "6d132541406a14aa79038ff602344fcc179e6d56d60943ff5fd930563394d3e1",
  "last_changed_at": "2026-05-30T06:03:55.120Z",
  "active_status": "active"
}
Parsed Structured
{
  "language": "en",
  "location": {
    "raw": "Malta",
    "city": null,
    "region": null,
    "country": "Malta",
    "is_remote": true,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T10:22:53.730Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Malta",
      "city": null,
      "region": null,
      "country": "Malta",
      "is_remote": true,
      "confidence": 0.8
    },
    "countries": [
      "Malta"
    ]
  },
  "remote_policy": "remote",
  "salary_period": null,
  "workplace_type": "remote",
  "salary_currency": null
}
Extensions
{}
Native Structured
{
  "list_job": {
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    "isRemote": null,
    "location": {
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      "state": null
    },
    "atsLocation": {
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      "country": "Malta",
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    "departmentId": "18584",
    "locationType": "1",
    "jobOpeningName": "🌍 Customer Service Agent (German & English) | Remote | Malta-Based Only",
    "departmentLabel": "NWT - Clients Customer Service",
    "employmentStatusLabel": "Full-Time"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": null,
      "state": null,
      "postalCode": null,
      "addressCountry": null
    },
    "datePosted": "2025-08-21",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": "Malta",
      "countryId": "133"
    },
    "description": "<p><span style=\"font-family: Arial, sans-serif; font-size: 15px\">🌍 </span><span style=\"font-family: Arial, sans-serif; font-size: 15px; font-weight: bold\">Customer Service Agent (German &amp; English) | Remote | Malta-Based Only</span><span style=\"font-family: Arial, sans-serif; font-size: 15px; font-weight: bold\"><br></span><span style=\"font-family: Arial, sans-serif; font-size: 15px\"> πŸ“ Remote – Candidates must be based in Malta</span><span style=\"font-family: Arial, sans-serif; font-size: 15px\"><br></span><span style=\"font-family: Arial, sans-serif; font-size: 15px\"> ⏱️ Full-Time | 40 hours/week | Minimum 160 hours/month + opportunity for extra hours</span><span style=\"font-family: Arial, sans-serif; font-size: 15px\"><br></span><span style=\"font-family: Arial, sans-serif; font-size: 15px\"> πŸ’Ό Indefinite Contract</span><span style=\"font-family: Arial, sans-serif; font-size: 15px\"><br></span><span style=\"font-family: Arial, sans-serif; font-size: 15px\"> πŸ’» Bring Your Own Device – We supply screens and some peripherals; you must provide your own PC/laptop</span></p>\n<p><br></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 15px\">✨ </span><span style=\"font-family: Arial, sans-serif; font-size: 15px; font-weight: bold\">Join Newstel – Where Customer Care Comes First</span><span style=\"font-family: Arial, sans-serif; font-size: 15px; font-weight: bold\"><br></span><span style=\"font-family: Arial, sans-serif; font-size: 15px\"> We’re hiring a </span><span style=\"font-family: Arial, sans-serif; font-size: 15px; font-weight: bold\">German-speaking Customer Service Agent (also fluent in English)</span><span style=\"font-family: Arial, sans-serif; font-size: 15px\"> to join our remote team on a </span><span style=\"font-family: Arial, sans-serif; font-size: 15px; font-weight: bold\">full-time, indefinite contract</span><span style=\"font-family: Arial, sans-serif; font-size: 15px\">. You’ll play a key role in supporting one of our leading client campaigns, delivering seamless and thoughtful customer service.</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 15px\">Please note: While this role is remote, you must be based in Malta. During the initial training period, you’ll be required to work from our San Δ wann office for a couple of days each week to ensure full onboarding support.</span></p>\n<p><br></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 15px\">πŸ“… </span><span style=\"font-family: Arial, sans-serif; font-size: 15px; font-weight: bold\">Shifts &amp; Training</span><span style=\"font-family: Arial, sans-serif; font-size: 15px; font-weight: bold\"><br></span><span style=\"font-family: Arial, sans-serif; font-size: 15px\"> ● </span><span style=\"font-family: Arial, sans-serif; font-size: 15px; font-weight: bold\">Working Hours:</span><span style=\"font-family: Arial, sans-serif; font-size: 15px\"> Monday to Sunday, 09:00–20:00 (Malta time)</span><span style=\"font-family: Arial, sans-serif; font-size: 15px\"><br></span><span style=\"font-family: Arial, sans-serif; font-size: 15px\"> ● </span><span style=\"font-family: Arial, sans-serif; font-size: 15px; font-weight: bold\">Shift Pattern:</span><span style=\"font-family: Arial, sans-serif; font-size: 15px\"> 8-hour shifts on a rotating schedule – 10 shifts across 2 weeks (Week 1: 4 shifts, Week 2: 6 shifts), meaning you have every other weekend off</span><span style=\"font-family: Arial, sans-serif; font-size: 15px\"><br></span><span style=\"font-family: Arial, sans-serif; font-size: 15px\"> ● </span><span style=\"font-family: Arial, sans-serif; font-size: 15px; font-weight: bold\">Monthly Hours:</span><span style=\"font-family: Arial, sans-serif; font-size: 15px\"> Minimum of 160 hours per month, with the opportunity to take on extra hours if available</span><span style=\"font-family: Arial, sans-serif; font-size: 15px\"><br></span><span style=\"font-family: Arial, sans-serif; font-size: 15px\"> ● </span><span style=\"font-family: Arial, sans-serif; font-size: 15px; font-weight: bold\">Training:</span><span style=\"font-family: Arial, sans-serif; font-size: 15px\"> Starting 8 September 2025, Monday to Friday, 09:00–17:00 (UK time), for 3 weeks</span></p>\n<p><br></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 15px\">πŸ’¬ </span><span style=\"font-family: Arial, sans-serif; font-size: 15px; font-weight: bold\">What You’ll Do</span><span style=\"font-family: Arial, sans-serif; font-size: 15px; font-weight: bold\"><br></span><span style=\"font-family: Arial, sans-serif; font-size: 15px\"> As the first point of contact, you’ll represent our client brand, managing inquiries via phone, email, live chat, and social media with care and precision.</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 15px\">Key responsibilities:</span><span style=\"font-family: Arial, sans-serif; font-size: 15px\"><br></span><span style=\"font-family: Arial, sans-serif; font-size: 15px\"> ● Delivering best-in-class service to every customer interaction</span><span style=\"font-family: Arial, sans-serif; font-size: 15px\"><br></span><span style=\"font-family: Arial, sans-serif; font-size: 15px\"> ● Handling inquiries and issues with empathy, efficiency, and professionalism</span><span style=\"font-family: Arial, sans-serif; font-size: 15px\"><br></span><span style=\"font-family: Arial, sans-serif; font-size: 15px\"> ● Supporting daily operational tasks like supplier management and order processing</span><span style=\"font-family: Arial, sans-serif; font-size: 15px\"><br></span><span style=\"font-family: Arial, sans-serif; font-size: 15px\"> ● Sharing insights to improve customer experience and tools</span><span style=\"font-family: Arial, sans-serif; font-size: 15px\"><br></span><span style=\"font-family: Arial, sans-serif; font-size: 15px\"> ● Engaging with team updates on Slack and collaborating with your peers</span><span style=\"font-family: Arial, sans-serif; font-size: 15px\"><br></span><span style=\"font-family: Arial, sans-serif; font-size: 15px\"> ● Meeting productivity, quality, and compliance targets</span></p>\n<p><br></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 15px\">🎯 </span><span style=\"font-family: Arial, sans-serif; font-size: 15px; font-weight: bold\">What You Bring</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 15px; font-weight: bold\">Languages:</span><span style=\"font-family: Arial, sans-serif; font-size: 15px; font-weight: bold\"><br></span><span style=\"font-family: Arial, sans-serif; font-size: 15px\"> ● Fluency in </span><span style=\"font-family: Arial, sans-serif; font-size: 15px; font-weight: bold\">German and English</span><span style=\"font-family: Arial, sans-serif; font-size: 15px\"> (both spoken and written) is essential</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 15px; font-weight: bold\">Skills &amp; Attributes:</span><span style=\"font-family: Arial, sans-serif; font-size: 15px; font-weight: bold\"><br></span><span style=\"font-family: Arial, sans-serif; font-size: 15px\"> ● Customer-focused communicator, confident across platforms and situations</span><span style=\"font-family: Arial, sans-serif; font-size: 15px\"><br></span><span style=\"font-family: Arial, sans-serif; font-size: 15px\"> ● Positive, empathetic, and solutions-oriented mindset</span><span style=\"font-family: Arial, sans-serif; font-size: 15px\"><br></span><span style=\"font-family: Arial, sans-serif; font-size: 15px\"> ● Tech-comfortable – Zendesk experience is a plus</span><span style=\"font-family: Arial, sans-serif; font-size: 15px\"><br></span><span style=\"font-family: Arial, sans-serif; font-size: 15px\"> ● Strong team player who can also work independently</span><span style=\"font-family: Arial, sans-serif; font-size: 15px\"><br></span><span style=\"font-family: Arial, sans-serif; font-size: 15px\"> ● Always seeking ways to improve, adapt, and add value</span><span style=\"font-family: Arial, sans-serif; font-size: 15px\"><br></span><span style=\"font-family: Arial, sans-serif; font-size: 15px\"> ● Comfortable working toward clear KPIs and goals</span></p>\n<p><br></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 15px\">πŸ“Œ </span><span style=\"font-family: Arial, sans-serif; font-size: 15px; font-weight: bold\">Experience &amp; Tools</span><span style=\"font-family: Arial, sans-serif; font-size: 15px; font-weight: bold\"><br></span><span style=\"font-family: Arial, sans-serif; font-size: 15px\"> ● Customer service experience in a consumer-facing setting</span><span style=\"font-family: Arial, sans-serif; font-size: 15px\"><br></span><span style=\"font-family: Arial, sans-serif; font-size: 15px\"> ● Experience working to performance targets</span><span style=\"font-family: Arial, sans-serif; font-size: 15px\"><br></span><span style=\"font-family: Arial, sans-serif; font-size: 15px\"> ● Familiarity with Zendesk and productivity tools (Google/Microsoft Suite) preferred</span><span style=\"font-family: Arial, sans-serif; font-size: 15px\"><br></span><span style=\"font-family: Arial, sans-serif; font-size: 15px\"> ● </span><span style=\"font-family: Arial, sans-serif; font-size: 15px; font-weight: bold\">Bring Your Own Device:</span><span style=\"font-family: Arial, sans-serif; font-size: 15px\"> You’ll need to use your own PC/laptop. We’ll provide external screens and some peripherals to support your setup.</span></p>\n<p><br></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 15px\">πŸš€ </span><span style=\"font-family: Arial, sans-serif; font-size: 15px; font-weight: bold\">Why Newstel?</span><span style=\"font-family: Arial, sans-serif; font-size: 15px; font-weight: bold\"><br></span><span style=\"font-family: Arial, sans-serif; font-size: 15px\"> At Newstel, we do things differently. We lead with empathy, adapt with agility, and never settle for \"just okay.\" When you join us, you join a team that’s customer-obsessed and always striving to elevate the experienceβ€”for clients and colleagues alike.</span></p>\n<p><br></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 15px\">πŸ“ </span><span style=\"font-family: Arial, sans-serif; font-size: 15px; font-weight: bold\">Training starts 8 September 2025</span><span style=\"font-family: Arial, sans-serif; font-size: 15px\">. Apply now and take the next step in your customer service career with a team that values your voice and celebrates your impact.</span></p>",
    "compensation": null,
    "departmentId": "18584",
    "locationType": "1",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "🌍 Customer Service Agent (German & English) | Remote | Malta-Based Only",
    "departmentLabel": "NWT - Clients Customer Service",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Entry-level",
    "jobOpeningShareUrl": "https://newstel.bamboohr.com/careers/115",
    "employmentStatusLabel": "Full-Time"
  }
}
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GET https://api.bluedoor.sh/job-postings/v1/orgs/dc027036-8306-4836-b341-a1734c8946fcJSON
GET https://api.bluedoor.sh/job-postings/v1/sources/bbfae7d5-b3ac-471b-89a8-b3572e668a79JSON
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