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Home › Companies › 960fff63 E1ee 4a89 B7b2 Ff85b4538141 19000101 000001 › Plant Service Order Representative

Plant Service Order Representative

960fff63 E1ee 4a89 B7b2 Ff85b4538141 19000101 000001 · Brookings, SD, US, Brookings, SD · Active · $22–$30 / hour · ADP Workforce Now Recruiting

Job facts

FieldValue
Company960fff63 E1ee 4a89 B7b2 Ff85b4538141 19000101 000001
TitlePlant Service Order Representative
Normalized title-
Department / team-
LocationBrookings, SD, United States
Work model-
Employment typeFull Time
Salary$22–$30 / hour
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-05-26 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

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Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Brookings.Open
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Linked records

Company960fff63 E1ee 4a89 B7b2 Ff85b4538141 19000101 000001
Source414f0184-85ad-45bb-8ab9-ca2228df013d
ATS providerADP Workforce Now Recruiting

Description

Job Title: Plant Service Order Representative Department: Swiftel Reports To: Central Office Supervisor FLSA Status: Nonexempt Classification: Clerical Wage Scale Designation: WG-8 General Statement of Duties Under the direct supervision of the Central Office Supervisor, this position is responsible for performing administrative tasks related to the management and maintenance of telecommunications infrastructure within plant. Typical Duties and Responsibilities Assist customers to identify needs and troubleshoot issues related to services offered by Swiftel Communications. Compile, verify, and accurately input information into customer service databases, ensuring accurate data provisioning, and the strategic coordination of workflow distribution. Conduct a thorough review of customer records within company-designated software to ensure accurate data and completeness to reduce errors within service provisioning. Utilize company designated software applications for the generation, distribution, and completion of service orders and trouble tickets and to dispatch operations personnel as needed. Maintains comprehensive records of facilities and coordinates service transfers and cut-sheet preparation. Work congruently with other departments to maintain records related to 911 database addressing, local number portability, reassigned number database, battery replacement schedules, and other such records as directed. Creates reports pertaining to customer service calls, feature sets, and cable plant infrastructure. Acts as a supplementary support for the customer service and sales teams in the front office, stepping in to ensure seamless service continuity when required. Performs other duties as assigned. Minimum Qualifications To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Education and/or Experience High School Diploma or G.E.D and experience in a related field. Knowledge of or ability to learn features and applications of telecommunications products and services offered by Swiftel. Ability to communicate effectively and work well under pressure. Ability to deal with multiple projects, objectives, and deadlines. Must be able to provide professional and friendly interaction with customers. Proficiency in phone communication, strong organizational skills, accurate keyboarding ability and ability to maintain confidentiality are essential. Ability to operate office equipment and type 50 WPM accurately. Must possess or have the ability to become proficient in Microsoft office along with company designated software platforms. Knowledge of general office practices, procedures, and office equipment. Ability to review and analyze records and orders. Excellent communication and interpersonal abilities. Ability to assess and understand customer needs and provide solutions in a prompt and courteous manner. Ability to work with coworkers as a supportive team member. Language Skills Strong verbal and written communication skills with ability to articulate complex concepts clearly. Ability to communicate, establish and maintain an effective working relationship with co-workers, vendors, and the public. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Frequently required to stand; walk; sit; speak; hear; use hands to handle or feel; and reach with hands and arms. Occasionally required to climb or balance; stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision. Occasionally required to lift and/or move up to 15 pounds. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. While performing the duties of this position, the employee works in an indoor office environment. Normal indoor conditions of heat, humidity, and dust. Position involves regular contact with other employees and members of the public. The noise level in the work environment is usually minimal. Typical Performance Requirements The performance standards described here are representative of those that must be met by an employee performing the essential functions of this position. These are largely based on industry standards for the position. Employee is expected to meet performance standards communicated by the supervisor. Employee is required to adhere to the guidelines presented in the Personnel Policy Manual. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Nothing in this job description restricts management’s right to assign or reassign the duties and responsibilities of this job at any time. 05/24/24 Date Approved

Full job record

Job IDae73cdfe8956173986011ca83524e4127e8f10a7
Org ID3025d976-c4d8-448b-b467-bcb12f947226
Source ID414f0184-85ad-45bb-8ab9-ca2228df013d
Board ID414f0184-85ad-45bb-8ab9-ca2228df013d
Provideradp_workforcenow
Provider Job Key558874
TitlePlant Service Order Representative
Normalized Title—
Statusactive
Activeyes
Location TextBrookings, SD, US, Brookings, SD
Department—
Team—
Employment Typefull_time
Workplace Type—
Remote Policy—
CountryUnited States
RegionSD
CityBrookings
Salary Raw22.34 To 29.79 (USD) Hourly
Salary Min22.34
Salary Max29.79
Salary CurrencyUSD
Salary Periodhour
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=960fff63-e1ee-4a89-b7b2-ff85b4538141&ccId=19000101_000001&lang=en_US&type=JS&jobId=558874&jwId=9201187006841_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=960fff63-e1ee-4a89-b7b2-ff85b4538141&ccId=19000101_000001&lang=en_US&type=JS&jobId=558874&jwId=9201187006841_1
First Seen At2026-05-31 18:28:30Z
Last Seen At2026-06-06 12:18:01Z
Last Checked At2026-06-06 12:18:01Z
Last Changed At2026-06-06 12:18:01Z
Inactive At—
Source Posted At2026-05-26 18:42:00Z
Source Updated At—
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Extensions
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    "requisitionDescription": "<div><div><div><div><p><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:2.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;' id=\"isPasted\"><strong><span style=\"font-size:14px;font-family:Cabin;\">Job Title: &nbsp;</span></strong><span style=\"font-size:14px;font-family:Cabin;\">Plant Service Order Representative</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:2.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style=\"font-size:14px;font-family:Cabin;\">Department: &nbsp;&nbsp;</span></strong><span style=\"font-size:14px;font-family:Cabin;\">Swiftel</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:2.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style=\"font-size:14px;font-family:Cabin;\">Reports To: &nbsp;</span></strong><span style=\"font-size:14px;font-family:Cabin;\">Central Office Supervisor<strong>&nbsp;</strong></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:2.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style=\"font-size:14px;font-family:Cabin;\">FLSA Status: &nbsp;</span></strong><span style=\"font-size:14px;font-family:Cabin;\">Nonexempt</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:2.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style=\"font-size:14px;font-family:Cabin;\">Classification: </span></strong><span style=\"font-size:14px;font-family:Cabin;\">Clerical</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:2.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style=\"font-size:14px;font-family:Cabin;\">Wage Scale Designation: </span></strong><span style=\"font-size:14px;font-family:Cabin;\">WG-8</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:2.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style=\"font-size:14px;font-family:Cabin;\">&nbsp;</span></strong></p><h3 style='margin-top:0in;margin-right:0in;margin-bottom:2.0pt;margin-left:0in;font-size:15px;font-family:\"Californian FB\",serif;'><span style=\"font-size:14px;font-family:Cabin;\">&nbsp;</span></h3><h3 style='margin-top:0in;margin-right:0in;margin-bottom:2.0pt;margin-left:0in;font-size:15px;font-family:\"Californian FB\",serif;'><span style=\"font-size:14px;font-family:Cabin;\">General Statement of Duties</span></h3><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:.25in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:14px;line-height:115%;font-family:Cabin;\">Under the direct supervision of the Central Office Supervisor, this position is responsible for &nbsp;performing administrative tasks related to the management and maintenance of telecommunications infrastructure within plant. &nbsp;</span></p><h3 style='margin-top:0in;margin-right:0in;margin-bottom:2.0pt;margin-left:0in;font-size:15px;font-family:\"Californian FB\",serif;'><span style=\"font-size:14px;font-family:Cabin;\">Typical Duties and Responsibilities</span></h3><ol style=\"list-style-type: decimal;margin-left:undefined;\"><li><span style=\"line-height:115%;font-family:Cabin;font-size:14px;\">Assist customers to identify needs and troubleshoot issues related to services offered by Swiftel Communications. &nbsp;&nbsp;</span></li><li><span style=\"line-height:115%;font-family:Cabin;font-size:14px;\">Compile, verify, and accurately input information into customer service databases, ensuring accurate data provisioning, and the strategic coordination of workflow distribution. &nbsp;</span></li><li><span style=\"line-height:115%;font-family:Cabin;font-size:14px;\">Conduct a thorough review of customer records within company-designated software to ensure accurate data and completeness to reduce errors within service provisioning.&nbsp;</span></li><li><span style=\"line-height:115%;font-family:Cabin;font-size:14px;\">Utilize company designated software applications for the generation, distribution, and completion of service orders and trouble tickets and to dispatch operations personnel as needed.</span></li><li><span style=\"line-height:115%;font-family:Cabin;font-size:14px;\">Maintains comprehensive records of facilities and coordinates service transfers and cut-sheet preparation. &nbsp;</span></li><li><span style=\"line-height:115%;font-family:Cabin;font-size:14px;\">Work congruently with other departments to maintain records related to 911 database addressing, local number portability, reassigned number database, battery replacement schedules, and other such records as directed.&nbsp;</span></li><li><span style=\"line-height:115%;font-family:Cabin;font-size:14px;\">Creates reports pertaining to customer service calls, feature sets, and cable plant infrastructure. &nbsp;</span></li><li><span style=\"line-height:115%;font-family:Cabin;font-size:14px;\">Acts as a supplementary support for the customer service and sales teams in the front office, stepping in to ensure seamless service continuity when required.</span></li><li><span style=\"line-height:115%;font-family:Cabin;font-size:14px;\">Performs other duties as assigned.</span></li></ol><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style=\"font-size:14px;font-family:Cabin;\">Minimum Qualifications</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:14px;font-family:Cabin;\">To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. &nbsp;The requirements listed below are representative of the knowledge, skill, and/or ability required.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:2.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;text-indent:.25in;'><strong><span style=\"font-size:14px;font-family:Cabin;\">Education and/or Experience</span></strong></p><ol style=\"list-style-type: decimal;margin-left:undefined;\"><li><span style=\"font-family:Cabin;font-size:14px;\">High School Diploma or G.E.D and experience in a related field.</span></li><li><span style=\"font-family:Cabin;font-size:14px;\">Knowledge of or ability to learn features and applications of telecommunications products and services offered by Swiftel.&nbsp;</span></li><li><span style=\"font-family:Cabin;font-size:14px;\">Ability to communicate effectively and work well under pressure.</span></li><li><span style=\"font-family:Cabin;font-size:14px;\">Ability to deal with multiple projects, objectives, and deadlines.</span></li><li><span style=\"font-family:Cabin;font-size:14px;\">Must be able to provide professional and friendly interaction with customers.&nbsp;</span></li><li><span style=\"font-family:Cabin;font-size:14px;\">Proficiency in phone communication, strong organizational skills, accurate keyboarding ability and ability to maintain confidentiality are essential.</span></li><li><span style=\"font-family:Cabin;font-size:14px;\">Ability to operate office equipment and type 50 WPM accurately.</span></li><li><span style=\"font-family:Cabin;font-size:14px;\">Must possess or have the ability to become proficient in Microsoft office along with company designated software platforms.</span></li><li><span style=\"font-family:Cabin;font-size:14px;\">Knowledge of general office practices, procedures, and office equipment.&nbsp;</span></li><li><span style=\"font-family:Cabin;font-size:14px;\">Ability to review and analyze records and orders.</span></li><li><span style=\"font-family:Cabin;font-size:14px;\">Excellent communication and interpersonal abilities.&nbsp;</span></li><li><span style=\"font-family:Cabin;font-size:14px;\">Ability to assess and understand customer needs and provide solutions in a prompt and courteous manner.</span></li><li><span style=\"font-family:Cabin;font-size:14px;\">Ability to work with coworkers as a supportive team member.</span></li></ol><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:14px;font-family:Cabin;\">&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:2.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;text-indent:.25in;'><strong><span style=\"font-size:14px;font-family:Cabin;\">Language Skills</span></strong></p><ol style=\"list-style-type: decimal;margin-left:undefined;\"><li><span style=\"font-family:Cabin;font-size:14px;\">Strong verbal and written communication skills with ability to articulate complex concepts clearly.</span></li><li><span style=\"font-family:Cabin;font-size:14px;\">Ability to communicate, establish and maintain an effective working relationship with co-workers, vendors, and the public.</span></li></ol><p style='margin-top:0in;margin-right:0in;margin-bottom:2.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:14px;font-family:Cabin;\">&nbsp;</span></p><h3 style='margin-top:0in;margin-right:0in;margin-bottom:2.0pt;margin-left:0in;font-size:15px;font-family:\"Californian FB\",serif;'><span style=\"font-size:14px;font-family:Cabin;\">Physical Demands</span></h3><p style='margin-top:0in;margin-right:0in;margin-bottom:2.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:14px;font-family:Cabin;\">The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.&nbsp;</span></p><ol style=\"list-style-type: decimal;margin-left:undefined;\"><li><span style=\"font-family:Cabin;font-size:14px;\">Frequently required to stand; walk; sit; speak; hear; use hands to handle or feel; and reach with hands and arms.</span></li><li><span style=\"font-family:Cabin;font-size:14px;\">Occasionally required to climb or balance; stoop, kneel, crouch, or crawl.</span></li><li><span style=\"font-family:Cabin;font-size:14px;\">Specific vision abilities required by this job include close vision.</span></li><li><span style=\"font-family:Cabin;font-size:14px;\">Occasionally required to lift and/or move up to 15 pounds.</span></li></ol><p style='margin-top:0in;margin-right:0in;margin-bottom:2.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style=\"font-size:14px;font-family:Cabin;\">&nbsp;</span></strong></p><h3 style='margin-top:0in;margin-right:0in;margin-bottom:2.0pt;margin-left:0in;font-size:15px;font-family:\"Californian FB\",serif;'><span style=\"font-size:14px;font-family:Cabin;\">Work Environment</span></h3><p style='margin-top:0in;margin-right:0in;margin-bottom:2.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:14px;font-family:Cabin;\">The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. &nbsp;</span></p><ol style=\"list-style-type: decimal;margin-left:undefined;\"><li><span style=\"font-family:Cabin;font-size:14px;\">While performing the duties of this position, the employee works in an indoor office environment.</span></li><li><span style=\"font-family:Cabin;font-size:14px;\">Normal indoor conditions of heat, humidity, and dust.</span></li><li><span style=\"font-family:Cabin;font-size:14px;\">Position involves regular contact with other employees and members of the public.</span></li><li><span style=\"font-family:Cabin;font-size:14px;\">The noise level in the work environment is usually minimal.</span></li></ol><h2 style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:17px;font-family:\"Cambria\",serif;color:#4F81BD;'><span style=\"font-size:14px;font-family:Cabin;color:windowtext;\">&nbsp;</span></h2><h2 style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:17px;font-family:\"Cambria\",serif;color:#4F81BD;'><span style=\"font-size:14px;font-family:Cabin;color:windowtext;\">Typical Performance Requirements</span></h2><p style='margin-top:0in;margin-right:0in;margin-bottom:2.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:14px;font-family:Cabin;\">The performance standards described here are representative of those that must be met by an employee performing the essential functions of this position. These are largely based on industry standards for the position.</span></p><ol style=\"list-style-type: decimal;margin-left:undefined;\"><li><span style=\"font-family:Cabin;font-size:14px;\">Employee is expected to meet performance standards communicated by the supervisor.</span></li><li><span style=\"font-family:Cabin;font-size:14px;\">Employee is required to adhere to the guidelines presented in the Personnel Policy Manual.</span></li></ol><p style='margin-top:0in;margin-right:0in;margin-bottom:2.0pt;margin-left:.25in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;text-align:center;'><strong><em><span style=\"font-size:14px;font-family:Cabin;\">&nbsp;</span></em></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:2.0pt;margin-left:.25in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;text-align:center;'><strong><em><span style=\"font-size:14px;font-family:Cabin;\">This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. &nbsp;Nothing in this job description restricts management&rsquo;s right to assign or reassign the duties and responsibilities of this job at any time.</span></em></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:14px;line-height:115%;font-family:Cabin;\">&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:14px;line-height:115%;font-family:Cabin;\">&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:2.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:14px;font-family:Cabin;\">&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;<u>&nbsp; &nbsp; &nbsp; &nbsp;05/24/24&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</u></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:2.0pt;margin-left:.25in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:14px;font-family:Cabin;\">&nbsp; &nbsp; &nbsp;Date Approved</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-family:Cabin;\">&nbsp;</span></p><p><br></p></div></div></div></div>\n",
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