Operations Assistant

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    "city": "West Hartford",
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    "url": "https://careers-berkley.icims.com/jobs/14072/operations-assistant/job",
    "@type": "JobPosting",
    "title": "Operations Assistant",
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    "industry": "Insurance",
    "datePosted": "2026-06-04T04:00:00.000Z",
    "description": "<h2>Company Details</h2>\n<p></p>\n<p> </p>\n<p> </p>\n<p>Berkley Product Protection (‘BPP’) is an operating unit of W.R. Berkley Corporation, one of America’s largest commercial lines writers in the United States. This is an exciting opportunity to join a recently re-branded Berkley Product Protection team (previously called Berkley Global Product Recall).  The team consists of product recall and liability specialists and is focused on a sustainable recall offering and its expansion into admitted/non-admitted product liability. We are a collaborative, dedicated, knowledgeable teams and offer unique, tailored liability solutions to higher hazard, more difficult to insure, unique and unusual products-oriented accounts.</p>\n<p> </p>\n<p>The company is an equal employment opportunity employer.</p>\n<h2>Responsibilities</h2>\n<p>The Operations Assistant plays a key role in supporting the underwriting, finance and claims teams by ensuring accurate, timely execution of core operational processes, with a primary focus on supporting the Product Liability underwriting team. This position contributes directly to operational efficiency and service excellence across BPP.</p>\n<ul>\n <li>Deliver timely, high-quality operational support across underwriting, claims, and finance functions</li>\n <li>Support the Liability underwriting team with rating and generating quotes using internal underwriting system</li>\n <li>Prepare and issue policies based on underwriter or operations manager instructions. Review forms & endorsements for accuracy and refer any discrepancies.</li>\n <li>Assist the underwriting teams by processing and issuing midterm endorsements.</li>\n <li>Collaborate with the Operations Manager to resolve problems and eliminate processing delays.</li>\n <li>Assist the Operations Manager with statutory requirement requests.</li>\n <li>Support underwriting teams by requesting additional information from brokers necessary for the proper processing of applications, endorsements, and cancellations, including any underwriting-related reports from external sources. And, perform routine follow-ups and referrals for same.</li>\n <li>Assist Claims team by setting up new claim files in ClaimCenter, sending out notices, and providing administrative support as needed</li>\n <li>Support Finance during month-end close processes, including follow-ups with brokers on outstanding premiums</li>\n <li>Demonstrate responsiveness, ownership, and professionalism when handling requests across phone, email, and virtual channels</li>\n <li>Perform compliance checks to ensure adherence to internal and regulatory standards </li>\n <li>Contribute to process improvement initiatives and support special projects as assigned</li>\n</ul>\n<h2>Qualifications</h2>\n<ul>\n <li>High School Graduate</li>\n <li>Bachelor’s degree preferred but not required</li>\n <li>Prior experience as an underwriting assistant in general liability insurance and state rating rules preferred</li>\n <li>Strong organizational skills with the ability to manage multiple priorities and deadlines</li>\n <li>Working knowledge of underwriting processes and professional handling procedures; including familiarity with underwriting terminology.</li>\n <li>Proficiency in Microsoft Excel, Microsoft Word, Adobe and familiarity with underwriting systems</li>\n <li>Strong written and oral communication skills are necessary; problem solving and creative thinking skills are required. </li>\n <li>Customer service oriented, a team player, willing to learn, organized, detail-oriented and flexible.</li>\n <li>Good analytical skills and the ability to exercise independent judgment.</li>\n</ul>\n<h2>Additional Company Details</h2>We do not accept any unsolicited resumes from external search firms. The company offers a competitive compensation plan and robust benefits package for full time regular employees. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.",
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          "postalCode": "06110",
          "addressRegion": "CT",
          "streetAddress": "433 S Main Street",
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    "validThrough": "2027-06-04T04:00:00.000Z",
    "employmentType": "OTHER",
    "responsibilities": "The Operations Assistant plays a key role in supporting the underwriting, finance and claims teams by ensuring accurate, timely execution of core operational processes, with a primary focus on supporting the Product Liability underwriting team. This position contributes directly to operational efficiency and service excellence across BPP.\r\n- Deliver timely, high-quality operational support across underwriting, claims, and finance functions\r\n- Support the Liability underwriting team with rating and generating quotes using internal underwriting system\r\n- Prepare and issue policies based on underwriter or operations manager instructions. Review forms & endorsements for accuracy and refer any discrepancies.\r\n- Assist the underwriting teams by processing and issuing midterm endorsements.\r\n- Collaborate with the Operations Manager to resolve problems and eliminate processing delays.\r\n- Assist the Operations Manager with statutory requirement requests.\r\n- Support underwriting teams by requesting additional information from brokers necessary for the proper processing of applications, endorsements, and cancellations, including any underwriting-related reports from external sources. And, perform routine follow-ups and referrals for same.\r\n- Assist Claims team by setting up new claim files in ClaimCenter, sending out notices, and providing administrative support as needed\r\n- Support Finance during month-end close processes, including follow-ups with brokers on outstanding premiums\r\n- Demonstrate responsiveness, ownership, and professionalism when handling requests across phone, email, and virtual channels\r\n- Perform compliance checks to ensure adherence to internal and regulatory standards \r\n- Contribute to process improvement initiatives and support special projects as assigned",
    "hiringOrganization": {
      "name": "Berkley",
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    "occupationalCategory": "Operations",
    "experienceRequirements": "Associate"
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