Principal Site Reliability Engineer

{
  "content_hash": "d20e002117e8b70b3f9baeb32e5349820b9af87a317b76610ee2974e03dd3ce3",
  "source_hash": "37984fcb1f42ba002d04ccc884a7263a5da877858129dd2ae11d313d841a8815",
  "last_changed_at": "2026-06-04T10:53:52.805Z",
  "active_status": "deleted"
}

{
  "language": "en",
  "location": {
    "raw": "Norcross, GA, United States",
    "city": "Norcross",
    "region": "GA",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-02T11:55:00.220Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Norcross, GA, United States",
      "city": "Norcross",
      "region": "GA",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": "hybrid",
  "salary_period": null,
  "workplace_type": "hybrid",
  "salary_currency": null
}

{}

{
  "detail": {
    "Id": "18669",
    "Title": "Principal Site Reliability Engineer",
    "media": [],
    "skills": [],
    "JobType": null,
    "Category": "Product Development",
    "JobGrade": null,
    "JobLevel": null,
    "JobShift": null,
    "WorkDays": null,
    "WorkHours": null,
    "WorkYears": null,
    "Department": null,
    "HotJobFlag": false,
    "StudyLevel": null,
    "WorkMonths": null,
    "WorkerType": null,
    "GeographyId": 100000000324799,
    "JobFamilyId": 300000582599709,
    "JobFunction": "Site Reliability",
    "JobSchedule": "Full time",
    "BusinessUnit": null,
    "ContractType": null,
    "Organization": null,
    "TrendingFlag": false,
    "workLocation": [
      {
        "Country": null,
        "Region1": null,
        "Region2": null,
        "Region3": null,
        "Building": null,
        "Latitude": "33.97411",
        "Longitude": "-84.23282",
        "LocationId": 300000003579918,
        "PostalCode": null,
        "TownOrCity": null,
        "AddressLine1": null,
        "AddressLine2": null,
        "AddressLine3": null,
        "AddressLine4": null,
        "LocationName": "US Norcross"
      }
    ],
    "ContentLocale": "en",
    "HiringManager": null,
    "LegalEmployer": null,
    "RequisitionId": 300001910841004,
    "WorkplaceType": "Hybrid",
    "BusinessUnitId": 300000001984067,
    "OrganizationId": 300000303486458,
    "GeographyNodeId": 100000377817359,
    "JobFunctionCode": "SITEREL",
    "LegalEmployerId": 300000001976554,
    "PrimaryLocation": "Norcross, GA, United States",
    "RequisitionType": "Professional",
    "NumberOfOpenings": null,
    "WorkplaceTypeCode": "ORA_HYBRID",
    "BeFirstToApplyFlag": false,
    "otherWorkLocations": [
      {
        "Country": null,
        "Region1": null,
        "Region2": null,
        "Region3": null,
        "Building": null,
        "Latitude": "41.26199",
        "Longitude": "-96.23371",
        "LocationId": 300000003514182,
        "PostalCode": null,
        "TownOrCity": null,
        "AddressLine1": null,
        "AddressLine2": null,
        "AddressLine3": null,
        "AddressLine4": null,
        "LocationName": "US Omaha",
        "RequisitionWorkLocationId": null
      }
    ],
    "secondaryLocations": [
      {
        "Name": "Omaha, NE, United States",
        "Latitude": "41.26068",
        "Longitude": "-95.94026",
        "CountryCode": "US",
        "GeographyId": 100000035962179,
        "GeographyNodeId": 100000377820649,
        "RequisitionLocationId": 300001910841011
      }
    ],
    "ExternalContactName": null,
    "ShortDescriptionStr": "",
    "ExternalContactEmail": null,
    "ExternalPostedEndDate": null,
    "OtherRequisitionTitle": null,
    "requisitionFlexFields": [],
    "ApplyWhenNotPostedFlag": null,
    "DomesticTravelRequired": null,
    "ExternalDescriptionStr": "<p style=\"line-height:normal;text-align:center;\"><a name=\"_Hlk213332428\"><span style=\"font-family:&quot;Arial&quot;,sans-serif;\"><span style=\"font-size:10.0pt;\"><strong>Powering the world’s payments ecosystem</strong></span></span></a></p><p style=\"line-height:normal;text-align:center;\"><span style=\"font-family:&quot;Arial&quot;,sans-serif;\"><span style=\"font-size:10.0pt;\">ACI powers the payments ecosystem – globally, and you power ACI.&nbsp; You’ll innovate, collaborate, and grow – in an energetic technology culture with decades of proven success.&nbsp; ACIers – in all roles and levels – are truly your colleagues and many are your friends. Our size and reach allow you to see the global impact of your work. You are visible, your talents are valued, and you are empowered to shape the future of payments.</span></span></p><p style=\"line-height:normal;text-align:center;\">&nbsp;</p><p style=\"line-height:normal;text-align:center;\"><span style=\"font-family:&quot;Arial&quot;,sans-serif;\"><span style=\"font-size:10.0pt;\">As a <strong>Principal Site Reliability Engineer&nbsp;</strong>in <strong>Norcross, GA or Omaha, NE,&nbsp;</strong>&nbsp;you will join a diverse, passionate team, dedicated to powering the world’s payments ecosystem!</span></span></p><p><br><span style=\"font-family:&quot;Arial&quot;,sans-serif;\"><span style=\"font-size:10.0pt;line-height:115%;\"><strong>Job Summary:</strong></span></span><br><span style=\"font-family:&quot;Arial&quot;,sans-serif;\"><span style=\"font-size:10.0pt;line-height:115%;\">The Principal Site Reliability Engineer is embedded directly with our product teams, working&nbsp;closely with them to design, code, test, run, and evolve the systems that help people around the&nbsp;world make payments. We work closely with ACI teams to drive adoption of modern reliability&nbsp;practices like SLOs, error budget policies, actionable alerts, follow-the-sun on-call, incident&nbsp;retrospectives, chaos testing, and end-to-end ownership.</span></span><br><br>&nbsp;</p><p><span style=\"font-family:&quot;Arial&quot;,sans-serif;\"><span style=\"font-size:10.0pt;line-height:115%;\"><strong>Job Responsibilities:</strong></span></span></p><ul style=\"list-style-type:disc;\"><li><span style=\"font-family:&quot;Arial&quot;,sans-serif;\"><span style=\"font-size:10.0pt;line-height:115%;\">Design, develop, deploy, and motivate the creation of software and systems to increase&nbsp;product reliability and organizational efficiency.</span></span></li><li><span style=\"font-family:&quot;Arial&quot;,sans-serif;\"><span style=\"font-size:10.0pt;line-height:115%;\">Guide reliability practices through the entire software development lifecycle through&nbsp;activities like architecture reviews, code reviews, creating platforms and frameworks,&nbsp;capacity planning, and chaos testing.</span></span></li><li><span style=\"font-family:&quot;Arial&quot;,sans-serif;\"><span style=\"font-size:10.0pt;line-height:115%;\">Maintain service health by implementing and evolving monitoring, alerting, self-healing&nbsp;and follow-the-sun incident response.</span></span></li><li><span style=\"font-family:&quot;Arial&quot;,sans-serif;\"><span style=\"font-size:10.0pt;line-height:115%;\">Improve service reliability through blameless post-incident reviews and using code to&nbsp;prevent or respond to problem recurrence. Function as a key technical and culture&nbsp;leader throughout your assigned line of business</span></span></li><li><span style=\"font-family:&quot;Arial&quot;,sans-serif;\"><span style=\"font-size:10.0pt;line-height:115%;\">Drive and evolve the overall resilience strategy of your given line of business leveraging&nbsp;industry and internal tools&nbsp;</span></span></li><li><span style=\"font-family:&quot;Arial&quot;,sans-serif;\"><span style=\"font-size:10.0pt;line-height:115%;\">Ensure that local and cross-site redundancy mechanisms are meeting requirements,&nbsp;work as designed and are ever evolving&nbsp;</span></span></li><li><span style=\"font-family:&quot;Arial&quot;,sans-serif;\"><span style=\"font-size:10.0pt;line-height:115%;\">Set, maintain, and enforce standards across deployment practices, operations etc.&nbsp;</span></span></li><li><span style=\"font-family:&quot;Arial&quot;,sans-serif;\"><span style=\"font-size:10.0pt;line-height:115%;\">Engage in change review as a key member.&nbsp;</span></span></li><li><span style=\"font-family:&quot;Arial&quot;,sans-serif;\"><span style=\"font-size:10.0pt;line-height:115%;\">Function as a key contributor to overall capacity, peak season and business continuity&nbsp;methodologies and testing for your space&nbsp;</span></span></li><li><span style=\"font-family:&quot;Arial&quot;,sans-serif;\"><span style=\"font-size:10.0pt;line-height:115%;\">Interface directly with key clients as needed&nbsp;</span></span></li><li><span style=\"font-family:&quot;Arial&quot;,sans-serif;\"><span style=\"font-size:10.0pt;line-height:115%;\">Support and help standardize sales responses for your space by helping to craft the go&nbsp;forward offers with business and DevOps teams aligning costs, SLAs and technology.&nbsp;</span></span></li><li><span style=\"font-family:&quot;Arial&quot;,sans-serif;\"><span style=\"font-size:10.0pt;line-height:115%;\">Perform other duties as assigned</span></span></li><li><span style=\"font-family:&quot;Arial&quot;,sans-serif;\"><span style=\"font-size:10.0pt;line-height:115%;\">Understand and adhere to all corporate policies to include but not limited to the ACI&nbsp;</span></span></li><li><span style=\"font-family:&quot;Arial&quot;,sans-serif;\"><span style=\"font-size:10.0pt;line-height:115%;\">Code of Business Conduct and Ethics.</span></span><br><br>&nbsp;</li></ul><p><span style=\"font-family:&quot;Arial&quot;,sans-serif;\"><span style=\"font-size:10.0pt;line-height:115%;\"><strong>Knowledge, Skills and Experience required for the job:</strong>&nbsp;</span></span></p><ul style=\"list-style-type:disc;\"><li><span style=\"font-family:&quot;Arial&quot;,sans-serif;\"><span style=\"font-size:10.0pt;line-height:115%;\">BS degree in Computer Science, related technical field, or equivalent practical&nbsp;</span></span><br><span style=\"font-family:&quot;Arial&quot;,sans-serif;\"><span style=\"font-size:10.0pt;line-height:115%;\">experience.</span></span></li><li><span style=\"font-family:&quot;Arial&quot;,sans-serif;\"><span style=\"font-size:10.0pt;line-height:115%;\">Experience in data structures, database systems, algorithms, and software design.</span></span></li><li><span style=\"font-family:&quot;Arial&quot;,sans-serif;\"><span style=\"font-size:10.0pt;line-height:115%;\">Experience writing code in Java, Go, Shell, Python, or a similar language.</span></span></li><li><span style=\"font-family:&quot;Arial&quot;,sans-serif;\"><span style=\"font-size:10.0pt;line-height:115%;\">Ability to debug, optimize code, and automate routine tasks.</span></span></li><li><span style=\"font-family:&quot;Arial&quot;,sans-serif;\"><span style=\"font-size:10.0pt;line-height:115%;\">Practical skills with RDBs (such as PostgreSQL, Oracle), NoSQL KV stores (such as&nbsp;</span></span><br><span style=\"font-family:&quot;Arial&quot;,sans-serif;\"><span style=\"font-size:10.0pt;line-height:115%;\">Cassandra) and messaging systems (such as Kafka, RabbitMQ and MQ) or equivalent</span></span></li><li><span style=\"font-family:&quot;Arial&quot;,sans-serif;\"><span style=\"font-size:10.0pt;line-height:115%;\">Proven ability to drive organizational adherence to SRE topics like SLOs, resilience,&nbsp;</span></span><br><span style=\"font-family:&quot;Arial&quot;,sans-serif;\"><span style=\"font-size:10.0pt;line-height:115%;\">scaling, performance, and more</span></span></li><li><span style=\"font-family:&quot;Arial&quot;,sans-serif;\"><span style=\"font-size:10.0pt;line-height:115%;\">15+ years of experience</span></span><br><br>&nbsp;</li></ul><p><span style=\"font-family:&quot;Arial&quot;,sans-serif;\"><span style=\"font-size:10.0pt;line-height:115%;\"><strong>Preferred Knowledge, Skills and Experience needed for the job:&nbsp;</strong></span></span></p><ul style=\"list-style-type:disc;\"><li><span style=\"font-family:&quot;Arial&quot;,sans-serif;\"><span style=\"font-size:10.0pt;line-height:115%;\">Experience in an SRE or Production Engineering role</span></span></li><li><span style=\"font-family:&quot;Arial&quot;,sans-serif;\"><span style=\"font-size:10.0pt;line-height:115%;\">Experience with a globally distributed team</span></span></li><li><span style=\"font-family:&quot;Arial&quot;,sans-serif;\"><span style=\"font-size:10.0pt;line-height:115%;\">Take initiative to solve problems using a scientific approach</span></span></li><li><span style=\"font-family:&quot;Arial&quot;,sans-serif;\"><span style=\"font-size:10.0pt;line-height:115%;\">Apply appropriate new technologies and processes</span></span></li><li><span style=\"font-family:&quot;Arial&quot;,sans-serif;\"><span style=\"font-size:10.0pt;line-height:115%;\">Skilled in providing substantial feedback on distributed system designs</span></span></li><li><span style=\"font-family:&quot;Arial&quot;,sans-serif;\"><span style=\"font-size:10.0pt;line-height:115%;\">Collaboration skills</span></span><br><br>&nbsp;</li></ul><p>&nbsp;</p><p><span style=\"font-family:&quot;Arial&quot;,sans-serif;\"><span style=\"font-size:10.0pt;line-height:115%;\"><strong>Work Environment:</strong></span></span></p><ul style=\"list-style-type:disc;\"><li><span style=\"font-family:&quot;Arial&quot;,sans-serif;\"><span style=\"font-size:10.0pt;line-height:115%;\">Office work environment</span></span></li><li><span style=\"font-family:&quot;Arial&quot;,sans-serif;\"><span style=\"font-size:10.0pt;line-height:115%;\">Collaborative team</span></span></li><li><span style=\"font-family:&quot;Arial&quot;,sans-serif;\"><span style=\"font-size:10.0pt;line-height:115%;\">Prolonged periods of sitting at a desk and working on a computer</span></span></li><li><span style=\"font-family:&quot;Arial&quot;,sans-serif;\"><span style=\"font-size:10.0pt;line-height:115%;\">Up to 20% Travel, may be domestic or international</span></span></li><li><span style=\"font-family:&quot;Arial&quot;,sans-serif;\"><span style=\"font-size:10.0pt;line-height:115%;\">Weekend and off-hours support may be required</span></span></li></ul><p>&nbsp;</p><p style=\"line-height:normal;\"><a name=\"_Hlk213332553\"><span style=\"font-family:&quot;Arial&quot;,sans-serif;\"><i><span style=\"font-size:10.0pt;\">Applicants <strong>must be currently authorized to work in the United States&nbsp;</strong>on a full-time basis. This position <strong>does not offer sponsorship</strong> for employment visa status or work permit now or in the future.</span></i></span></a></p><p style=\"line-height:normal;\"><span style=\"font-family:&quot;Arial&quot;,sans-serif;\"><span style=\"font-size:10.0pt;\">I</span><span style=\"font-size:10.0pt;\" lang=\"EN-GB\">n return for your expertise, we offer opportunities for growth, career development, and a competitive compensation and benefits package—all within an innovative and collaborative work environment.</span></span></p><p style=\"line-height:normal;\"><a name=\"_Hlk213332607\"><span style=\"font-family:&quot;Arial&quot;,sans-serif;\"><span style=\"font-size:10.0pt;\">Are you ready to help us transform the payments ecosystem? To learn more about ACI Worldwide, visit our web site at&nbsp;</span></span></a><a href=\"http://www.aciworldwide.com\"><span style=\"color:blue;font-family:&quot;Arial&quot;,sans-serif;\"><span style=\"font-size:10.0pt;\"><strong>www.aciworldwide.com</strong></span></span></a><span style=\"font-family:&quot;Arial&quot;,sans-serif;\"><span style=\"font-size:10.0pt;\"><strong>&nbsp;</strong>Job ID <strong>(Requisition #18669)</strong></span></span></p><p style=\"line-height:normal;text-align:center;\"><span style=\"font-family:&quot;Arial&quot;,sans-serif;\"><i><span style=\"font-size:10.0pt;\">ACI Worldwide is an AA/EEO employer in the United States, which includes providing equal opportunity for protected veterans and individuals with disabilities, and an EEO employer globally.</span></i></span></p><p style=\"line-height:normal;\"><span style=\"font-family:&quot;Arial&quot;,sans-serif;\"><span style=\"font-size:10.0pt;\"><strong>Important Notice About Recruitment Scams</strong></span></span><br><span style=\"font-family:&quot;Arial&quot;,sans-serif;\"><span style=\"font-size:10.0pt;\">Job seekers should be aware of ongoing recruitment scams where individuals or organizations impersonate legitimate companies to offer fake job opportunities. These scams often involve requests for personal information, payments, or interviews through unofficial channels. Please be cautious and verify any communications claiming to be from our company (</span></span><a href=\"http://www.aciworldwide.com\" target=\"_blank\" title=\"http://www.aciworldwide.com/\"><span style=\"font-family:&quot;Arial&quot;,sans-serif;\"><span style=\"font-size:10.0pt;\">www.aciworldwide.com</span></span></a><span style=\"font-family:&quot;Arial&quot;,sans-serif;\"><span style=\"font-size:10.0pt;\"> / @aciworldwide.com). The ACI Worldwide recruitment team will always follow official channels and will never request payment.</span></span></p><p style=\"line-height:normal;\">&nbsp;</p><p><span style=\"font-family:&quot;Arial&quot;,sans-serif;\"><i><span style=\"font-size:10.0pt;line-height:115%;\">#LI-LF1</span></i></span></p><p><span style=\"font-family:&quot;Arial&quot;,sans-serif;\"><i><span style=\"font-size:10.0pt;line-height:115%;\">#LI-Hybrid</span></i></span></p>",
    "ObjectVerNumberProfile": "3",
    "PrimaryLocationCountry": "US",
    "CorporateDescriptionStr": "<a href=\"https://www.aciworldwide.com/\" target=\"_blank\" rel=\"nofollow\">ACI Worldwide</a><span>&nbsp;is a global leader in mission-critical,&nbsp;</span><a href=\"https://www.aciworldwide.com/about-aci\" target=\"_blank\" rel=\"nofollow\"><span style=\"text-decoration-line: none\">real-time payments software</span></a><span>. Our proven, secure and scalable software solutions enable leading corporations, fintechs and financial disruptors to process and manage&nbsp;</span><a href=\"https://www.aciworldwide.com/solutions/aci-low-value-real-time-payments\" target=\"_blank\" rel=\"nofollow\"><span style=\"text-decoration-line: none\">digital payments</span></a><span>, power&nbsp;</span><a href=\"https://www.aciworldwide.com/solutions/aci-omni-commerce\" target=\"_blank\" rel=\"nofollow\"><span style=\"text-decoration-line: none\">omni-commerce payments</span></a><span>, present and process&nbsp;</span><a href=\"https://www.aciworldwide.com/solutions/aci-speedpay\" target=\"_blank\" rel=\"nofollow\"><span style=\"text-decoration-line: none\">bill payments</span></a><span>, and manage&nbsp;</span><a href=\"https://www.aciworldwide.com/solutions/aci-fraud-management-banking\" target=\"_blank\" rel=\"nofollow\"><span style=\"text-decoration-line: none\">fraud and risk</span></a><span>. We combine our global footprint with a local presence to drive the&nbsp;</span><a href=\"https://www.aciworldwide.com/about-aci\" target=\"_blank\" rel=\"nofollow\"><span style=\"text-decoration-line: none\">real-time digital transformation</span></a><span>&nbsp;of payments and commerce.</span>",
    "ExternalPostedStartDate": "2026-02-18T14:11:14+00:00",
    "ExternalQualificationsStr": "",
    "InternalQualificationsStr": "",
    "OrganizationDescriptionStr": "",
    "primaryLocationCoordinates": [
      {
        "Latitude": "33.94308",
        "Longitude": "-84.2104",
        "CountryCode": "US",
        "GeographyId": 100000000324799,
        "GeographyNodeId": 100000377817359
      }
    ],
    "ExternalResponsibilitiesStr": "",
    "InternalResponsibilitiesStr": "",
    "InternationalTravelRequired": null
  },
  "list_job": {
    "Id": "18669",
    "Title": "Principal Site Reliability Engineer",
    "JobType": null,
    "Distance": 1771372800000,
    "JobShift": null,
    "Language": "US",
    "WorkDays": null,
    "JobFamily": null,
    "Relevancy": 2,
    "WorkHours": null,
    "Department": null,
    "HotJobFlag": false,
    "PostedDate": "2026-02-18",
    "StudyLevel": null,
    "WorkerType": null,
    "GeographyId": 100000000324799,
    "JobFunction": null,
    "JobSchedule": null,
    "BusinessUnit": null,
    "ContractType": null,
    "ManagerLevel": null,
    "Organization": null,
    "TrendingFlag": false,
    "workLocation": [
      {
        "Country": null,
        "Region1": null,
        "Region2": null,
        "Region3": null,
        "Building": null,
        "Latitude": 33.97411,
        "Longitude": -84.23282,
        "LocationId": 300000003579918,
        "PostalCode": null,
        "TownOrCity": null,
        "AddressLine1": null,
        "AddressLine2": null,
        "AddressLine3": null,
        "AddressLine4": null,
        "LocationName": "US Norcross"
      }
    ],
    "LegalEmployer": null,
    "MediaThumbURL": null,
    "WorkplaceType": "Hybrid",
    "BusinessUnitId": 300000001984067,
    "OrganizationId": 300000303486458,
    "PostingEndDate": null,
    "LegalEmployerId": 300000001976554,
    "PrimaryLocation": "Norcross, GA, United States",
    "WorkDurationYears": null,
    "WorkplaceTypeCode": "ORA_HYBRID",
    "BeFirstToApplyFlag": false,
    "WorkDurationMonths": null,
    "otherWorkLocations": [
      {
        "Country": null,
        "Region1": null,
        "Region2": null,
        "Region3": null,
        "Building": null,
        "Latitude": 41.26199,
        "Longitude": -96.23371,
        "LocationId": 300000003514182,
        "PostalCode": null,
        "TownOrCity": null,
        "AddressLine1": null,
        "AddressLine2": null,
        "AddressLine3": null,
        "AddressLine4": null,
        "LocationName": "US Omaha",
        "RequisitionWorkLocationId": null
      }
    ],
    "secondaryLocations": [
      {
        "Name": "Omaha, NE, United States",
        "Latitude": 41.26068,
        "Longitude": -95.94026,
        "CountryCode": "US",
        "GeographyId": 100000035962179,
        "GeographyNodeId": 100000377820649,
        "RequisitionLocationId": 300001910841011
      }
    ],
    "ShortDescriptionStr": "",
    "requisitionFlexFields": [],
    "DomesticTravelRequired": null,
    "PrimaryLocationCountry": "US",
    "ExternalQualificationsStr": null,
    "ExternalResponsibilitiesStr": null,
    "InternationalTravelRequired": null
  },
  "detail_meta": {
    "url": "https://ebwg.fa.us2.oraclecloud.com/hcmRestApi/resources/latest/recruitingCEJobRequisitionDetails?expand=all&onlyData=true&finder=ById;Id=%2218669%22,siteNumber=cx",
    "http_status": 200,
    "content_type": "application/json",
    "response_bytes": 19093
  },
  "detail_errors": []
}