UI Inspire Program Manager

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    "jobOpeningName": "UI Inspire Program Manager",
    "departmentLabel": "Information Technology",
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    "location": {
      "city": "Atlanta",
      "state": "Georgia",
      "postalCode": "30428",
      "addressCountry": "United States"
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    "datePosted": "2026-06-16",
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    "description": "<p><span style=\"font-size: 10pt; font-weight: bold\"><span style=\"text-decoration: underline\">NOTE:</span></span></p>\n<ul>\n<li><span style=\"font-size: 10pt; font-weight: bold\">Send your resume to <a href=\"mailto:[email protected]\" target=\"_blank\" rel=\"noopener noreferrer\">[email protected]</a></span></li>\n<li><span style=\"font-size: 10pt; font-weight: bold\">Local Metro Atlanta Candidates</span></li>\n<li><span style=\"font-size: 10pt; font-weight: bold\">REQUIRED Certifications MUST be ACTIVE.</span></li>\n<li><span style=\"font-size: 10pt; font-weight: bold\">Candidate’s resume MUST reflect ALL the REQUIRED skills in their jobs performances</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\"><span style=\"text-decoration: underline\">Short Description:<br></span></span>The Georgia Department of Labor (GDOL) is undertaking a large-scale initiative to transform the State’s Unemployment Insurance (UI) systems and seeks an experienced Program Manager to lead day-to-day program coordination and delivery oversight.</span></p>\n<p><span style=\"font-size: 10pt\"> </span></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\"><span style=\"text-decoration: underline\">Complete Description:</span></span></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\"><span style=\"text-decoration: underline\">Position Overview:</span></span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">The Georgia Department of Labor (GDOL) is undertaking the UI Inspire modernization program, a large-scale initiative to transform the State’s Unemployment Insurance (UI) systems for Benefits, Tax, and Appeals operations. The modernization effort is intended to improve citizen service delivery, operational efficiency, system security, and program integrity while enabling scalable, cloud-enabled digital services for claimants, employers, and agency staff.</span></li>\n<li><span style=\"font-size: 10pt\">GDOL seeks a Senior level Program Manager to lead day-to-day program coordination and delivery oversight for the UI Inspire initiative. The Program Manager will work closely with GDOL leadership, the Georgia Technology Authority (GTA), vendor teams, and business stakeholders to ensure timely delivery of modernization milestones, federal readiness compliance, and successful go-live of the new UI platform targeted for September 2026. This role will also ensure a successful transition of the platform to maintenance and operations in the following months.</span></li>\n<li><span style=\"font-size: 10pt\">This role will coordinate technical and operational readiness activities across multiple workstreams, including system development, testing, data migration, federal certification readiness, business scenario validation, and organizational change management. The Program Manager will also support executive decision-making by monitoring project risks, managing dependencies, and ensuring adherence to governance processes established for the modernization program.</span></li>\n</ul>\n<p><span style=\"font-size: 10pt\"> </span></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\"><span style=\"text-decoration: underline\">Key Responsibilities:</span></span></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\"><span style=\"text-decoration: underline\">Program and Project Management”</span></span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Lead planning, execution, and monitoring of the UI Inspire modernization project, ensuring alignment with GDOL strategic modernization goals. Solve complex problems and drive action across the organization. </span></li>\n<li><span style=\"font-size: 10pt\">Coordinate activities across Benefits, Tax, and Appeals modernization workstreams and associated vendor delivery teams.</span></li>\n<li><span style=\"font-size: 10pt\">Develop and maintain integrated program schedules, milestone tracking, and risk mitigation strategies aligned with the planned September 2026 go-live timeline.</span></li>\n<li><span style=\"font-size: 10pt\">Track delivery of critical implementation milestones including system testing, user acceptance testing, data migration validation, security testing, and production readiness.</span></li>\n<li><span style=\"font-size: 10pt\">Manage dependencies between vendor deliverables, agency readiness activities, and federal certification requirements. </span></li>\n<li><span style=\"font-size: 10pt\">Track and report on project budget.</span></li>\n</ul>\n<p><span style=\"font-size: 10pt\"> </span></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\"><span style=\"text-decoration: underline\">Vendor Oversight and Delivery Coordination:</span></span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Serve as the primary coordination point between GDOL leadership, GTA, and the system implementation vendor.</span></li>\n<li><span style=\"font-size: 10pt\">Monitor and drive vendor progress against project milestones and ensure timely resolution of development issues, defects, and delivery risks.</span></li>\n<li><span style=\"font-size: 10pt\">Support implementation of accelerated delivery approaches including AI-assisted development and testing initiatives proposed for the project.</span></li>\n<li><span style=\"font-size: 10pt\">Facilitate issue escalation, decision support, and cross-team coordination to maintain project momentum.</span></li>\n</ul>\n<p><span style=\"font-size: 10pt\"> </span></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\"><span style=\"text-decoration: underline\">Federal Readiness and Compliance Management:</span></span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Coordinate GDOL readiness activities required under federal unemployment insurance modernization guidance, including UIPL 11-18 Change 2 readiness expectations.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Ensure completion of key readiness artifacts including</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">End-to-end validation of critical UI business scenarios</span></li>\n<li><span style=\"font-size: 10pt\">Data reconciliation accuracy validation</span></li>\n<li><span style=\"font-size: 10pt\">External partner interface certification</span></li>\n<li><span style=\"font-size: 10pt\">Load and performance testing results</span></li>\n<li><span style=\"font-size: 10pt\">Operational readiness documentation and staff training validation.</span></li>\n<li><span style=\"font-size: 10pt\">Support preparation of readiness documentation required for federal certification prior to go-live.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Governance and Stakeholder Engagement</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Present project status and issues to agency leadership.</span></li>\n<li><span style=\"font-size: 10pt\">Support program governance structures including Steering Committee and executive leadership oversight groups.</span></li>\n<li><span style=\"font-size: 10pt\">Facilitate regular project status meetings, steering committee updates, and executive briefings.</span></li>\n<li><span style=\"font-size: 10pt\">Track action items and decisions related to scope, prioritization of functionality, and release readiness.</span></li>\n<li><span style=\"font-size: 10pt\">Maintain transparent reporting on project progress, risks, escalation of key issues, and mitigation strategies.</span></li>\n</ul>\n<p><span style=\"font-size: 10pt\"> </span></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\"><span style=\"text-decoration: underline\">Implementation Readiness and Deployment Planning</span></span></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Coordinate planning for implementation readiness activities including:</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Data migration verification and validation</span></li>\n<li><span style=\"font-size: 10pt\">User acceptance testing cycles</span></li>\n<li><span style=\"font-size: 10pt\">Security, accessibility, and performance testing</span></li>\n<li><span style=\"font-size: 10pt\">Production environment readiness</span></li>\n<li><span style=\"font-size: 10pt\">Go-live dry runs and rollback procedures.</span></li>\n<li><span style=\"font-size: 10pt\">Support development of Go/No-Go decision criteria, cutover planning, and post-go-live stabilization activities.</span></li>\n</ul>\n<p><span style=\"font-size: 10pt\"> </span></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Organizational Change and Operational Readiness</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Coordinate with GDOL business units to ensure readiness of agency staff and operational teams.</span></li>\n<li><span style=\"font-size: 10pt\">Support training coordination including train-the-trainer programs and end-user training deployment.</span></li>\n<li><span style=\"font-size: 10pt\">Ensure call center, adjudication, and operational workflows align with the new system design.</span></li>\n<li><span style=\"font-size: 10pt\">Promote adoption of new processes and technology capabilities across GDOL business units.</span></li>\n</ul>\n<p><span style=\"font-size: 10pt\"> </span></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\"><span style=\"text-decoration: underline\">Required Qualifications:</span></span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Bachelor’s degree in information systems, public administration, business administration, computer science, or related field.</span></li>\n<li><span style=\"font-size: 10pt\">10+ years of experience managing large-scale IT modernization or enterprise system implementation projects.</span></li>\n<li><span style=\"font-size: 10pt\">Demonstrated experience managing government technology modernization initiatives, preferably in unemployment insurance, workforce systems, or human services.</span></li>\n<li><span style=\"font-size: 10pt\">Experience working with multi-vendor delivery environments and state technology governance frameworks.</span></li>\n<li><span style=\"font-size: 10pt\">Strong knowledge of Agile, hybrid, or iterative software delivery methodologies.</span></li>\n<li><span style=\"font-size: 10pt\">Experience coordinating development, system testing, data migration, and implementation readiness activities.</span></li>\n</ul>\n<ul>\n<li><span style=\"font-size: 10pt\">Experience supporting state unemployment insurance system modernization programs.</span></li>\n<li><span style=\"font-size: 10pt\">Familiarity with federal certification processes and readiness expectations for UI systems.</span></li>\n<li><span style=\"font-size: 10pt\">Experience managing cloud-based or enterprise platform implementations.</span></li>\n<li><span style=\"font-size: 10pt\">Experience working with public sector program governance and executive oversight structures.</span></li>\n<li><span style=\"font-size: 10pt\">PMP, PMI-ACP, or similar project management certification.</span></li>\n<li><span style=\"font-size: 10pt\">PgMP certification.</span></li>\n</ul>\n<p><span style=\"font-size: 10pt\"> </span></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\"><span style=\"text-decoration: underline\">Key Skills:</span></span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Large-scale IT modernization program management</span></li>\n<li><span style=\"font-size: 10pt\">System Implementation vendor management</span></li>\n<li><span style=\"font-size: 10pt\">Vendor and stakeholder coordination</span></li>\n<li><span style=\"font-size: 10pt\">Risk and issue management</span></li>\n<li><span style=\"font-size: 10pt\">Executive communication and reporting</span></li>\n<li><span style=\"font-size: 10pt\">Implementation planning and operational readiness</span></li>\n<li><span style=\"font-size: 10pt\">Cross-functional team leadership</span></li>\n</ul>\n<p><span style=\"font-size: 10pt\"> </span></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\"><span style=\"text-decoration: underline\">Work Environment:</span></span></p>\n<p><span style=\"font-size: 10pt\">This is a contract-based role supporting the Georgia Department of Labor. The Program Manager will collaborate closely with state leadership, program stakeholders, and vendor teams to deliver the UI Inspire modernization program.</span></p>\n<p><span style=\"font-size: 10pt\"> </span></p>",
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