Customer Experience Specialist (Pets) $19 Remote - Veterans/MilSpouses

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      "Value": "<p class=\"MsoNormal\" dir=\"ltr\"><b><i>ATTENTION MILITARY AFFILIATED JOB SEEKERS</i></b> - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to <i>Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers</i>. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.<br><br><br>This role is not open to candidates in:&nbsp;</p><ul><li><p style=\"min-height: 19.5px; line-height: 1.38; margin-top: 12pt; margin-bottom: 0pt;\"><span style=\"font-family: Arial, sans-serif; font-size: 11pt; color: rgb(0, 0, 0);\">California</span></p></li><li><p style=\"min-height: 19.5px; line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-family: Arial, sans-serif; font-size: 11pt; color: rgb(0, 0, 0);\">Denver, Colorado</span></p></li><li><p style=\"min-height: 19.5px; line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-family: Arial, sans-serif; font-size: 11pt; color: rgb(0, 0, 0);\">Illinois</span></p></li><li><p style=\"min-height: 19.5px; line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-family: Arial, sans-serif; font-size: 11pt; color: rgb(0, 0, 0);\">Iowa</span></p></li><li><p style=\"min-height: 19.5px; line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-family: Arial, sans-serif; font-size: 11pt; color: rgb(0, 0, 0);\">Montana</span></p></li><li><p style=\"min-height: 19.5px; line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-family: Arial, sans-serif; font-size: 11pt; color: rgb(0, 0, 0);\">North Dakota</span></p></li><li><p style=\"min-height: 19.5px; line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-family: Arial, sans-serif; font-size: 11pt; color: rgb(0, 0, 0);\">Rhode Island</span></p></li><li><p style=\"min-height: 19.5px; line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-family: Arial, sans-serif; font-size: 11pt; color: rgb(0, 0, 0);\">Seattle, Washington</span></p></li><li><p style=\"min-height: 19.5px; line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-family: Arial, sans-serif; font-size: 11pt; color: rgb(0, 0, 0);\">Washington D.C.</span></p></li><li><p style=\"min-height: 19.5px; line-height: 1.38; margin-top: 0pt; margin-bottom: 12pt;\"><span style=\"font-family: Arial, sans-serif; font-size: 11pt; color: rgb(0, 0, 0);\">Europe</span></p></li></ul><p class=\"MsoNormal\" dir=\"ltr\"><br><br><br>Employer is seeking empathetic, enthusiastic Customer Experience Specialists to serve as Brand Ambassadors for a premium cat food brand. In this role, you won't just solve problems; you will deliver warmth and top-tier support to cat parents, turning every inbound phone call into a positive experience that deepens their love for the brand. <strong>We have Full-Time, Part-Time, and Remote On-Call positions available.</strong><br><br><br>Day in the Life<br><br>Inbound calls from customers<br><br>Troubleshooting orders, subscriptions, and product questions using the knowledge base care toolkit.<br><br>Personalizes answers and recommendations to each customer's cat’s needs.<br><br>Captures feedback and recurring themes, flags trends to the team, and documents every interaction<br><br>Deliver above-and-beyond inbound phone support<br><br>Meet aggressive KPI targets, including 93%+ CSAT and world-class SLA, quality, productivity, and schedule-adherence metrics.<br><br>Capture and share recurring customer feedback and trends with the broader team<br><br>Act as a Brand Ambassador, deepening loyalty and representing us in every interaction<br><br><br>#LI-Remote</p>",
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