Customer Care Coordinator

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    "datePosted": "2026-01-08T05:00:00.000Z",
    "description": "<h2>Overview</h2>\n<p></p>\n<p>Drees Homes is a family-owned home builder with a passion for making custom homes easy. For over 95 years, we've cared for our employees and customers—earning recognition as the 19th largest privately owned builder in the country and building a culture of long-tenured employees.</p>\n<p> </p>\n<p>We are proud to be a four-time U.S. Best Managed Company (2022–2025), a distinction sponsored by Deloitte Private and The Wall Street Journal, and to be Great Place to Work® certified for the past four years.</p>\n<p> </p>\n<p>Enrich your career at a company that values integrity, excellence, opportunity, stability, and success.</p>\n<p> </p>\n<p>Headquartered in Fort Mitchell, Kentucky, Drees operates in twelve metropolitan areas: Greater Cincinnati (including Northern Kentucky), Cleveland, and Columbus, Ohio; Austin, Dallas, Houston, and San Antonio, Texas; Indianapolis, Indiana; Jacksonville, Florida; Nashville, Tennessee; Raleigh, North Carolina; and Washington, D.C.</p>\n<h2>Responsibilities/Qualifications</h2>Drees Homes, one of the largest privately-owned homebuilders in the Nation, is seeking candidates for the position of Customer Care Coordinator in Indianapolis, IN. This administrative position will focus on customer service - performing various administrative and clerical tasks and ensuring smooth and accurate processing of homeowner warranty and service needs.  \n<strong>Key Responsibilities:</strong>\n<ul>\n <li>Provide excellent internal and external customer service</li>\n <li>Answer reception and customer service calls and determine the appropriate action</li>\n <li>Provide administrative/clerical support for the Customer Care team</li>\n <li>Prepare and maintain customer records, job files and database tracking logs</li>\n <li>Follow-up with customers, subcontractors and vendors as necessary</li>\n <li>Prepare and distribute weekly and monthly reports</li>\n <li>Assist the operations team with accounts payable</li>\n <li>Various other administrative/clerical duties</li>\n</ul>\n<strong>Knowledge and Skills:</strong>\n<ul>\n <li>Exceptional customer service skills</li>\n <li>Proven ability to address tense customer interactions appropriately</li>\n <li>Upbeat and positive/can do attitude</li>\n <li>Strong verbal and written communication skills with great listening skills</li>\n <li>Ability to follow through to a satisfactory conclusion</li>\n <li>Strong computer skills including Word, Excel, and data entry</li>\n <li>Must be organized, detail-minded and adaptable</li>\n</ul>\n<strong>Requirements:</strong>\n<ul>\n <li>1-3 years previous office/administrative experience</li>\n <li>High school degree required; Associates or Bachelor’s a plus</li>\n <li>Office work experience required</li>\n <li>Previous experience in the homebuilding industry a plus</li>\n</ul>  \n<strong>Premier Benefits to Support YOU:</strong>\n<ul>\n <li>We offer a comprehensive benefits package, including:</li>\n <li>Medical, dental and vision</li>\n <li>Life, AD&D, and critical illness insurance</li>\n <li>Wellness rewards</li>\n <li>401(k) savings plan</li>\n <li>Profit Sharing</li>\n <li>Paid time off increasing with tenure</li>\n <li>Tuition reimbursement</li>\n <li>Long and short disability and Parental leave</li>\n <li>Employee discount program on the purchase of a Drees Home</li>\n <li>Employee Assistance Program and much more!</li>\n</ul>  \n<strong>This position is not in a call center environment.</strong>\n<h2>Summary</h2>\n<p>Equal Opportunity Employer / Drug Free Workplace</p>\n<p><strong>To learn more about Drees Homes visit our website www.dreeshomes.com</strong></p>",
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