Lifestyle Concierge – Guest Experience & Cruise Sales (Ocean)

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    "heading": "Lifestyle Concierge – Guest Experience & Cruise Sales (Ocean)",
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    "description_html": "<div class=\"job_description\">\n\t\t\t\t\t<p><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:13.5pt;\"><span style=\"font-family:Georgia, serif;\">Scenic Cruises:</span></span></b><span style=\"font-size:13.5pt;\"><span style=\"font-family:Georgia, serif;\">&#160; Combining innovative design and state-of-the-art technology, Scenic Eclipse sets the benchmark in 6-star ocean cruising. It&#8217;s more than an ultra-luxury voyage: it&#8217;s an immersive, all-inclusive exploration and a once-in-a-lifetime experience.</span></span></span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:13.5pt;\"><span style=\"font-family:Georgia, serif;\">Emerald Cruises:</span></span></b><span style=\"font-size:13.5pt;\"><span style=\"font-family:Georgia, serif;\">&#160; Set sail on the voyage of a lifetime. Whether you&#8217;re searching for a tropical haven, looking for sunny shores, wanting to explore new cultures, or longing to relax on board, you&#8217;ll discover a world of adventure when sailing with Emerald Cruises.</span></span></span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:13.5pt;\"><span style=\"font-family:Georgia, serif;\">Our People:</span></span></b><span style=\"font-size:13.5pt;\"><span style=\"font-family:Georgia, serif;\">&#160; At Scenic and Emerald Cruises, our employees are the heart and soul of our operations. They are passionate, dedicated, and committed to delivering exceptional experiences to our guests. We believe in fostering a supportive and inclusive work environment where every team member can thrive and grow. Join us and be part of a dynamic team that values innovation, excellence, and the joy of exploration. Together, we create unforgettable journeys and memories that last a lifetime for both our guests and employees. &#8220;Amazing people, creating wonder.&#8221;</span></span></span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:13.5pt;\"><span style=\"font-family:Georgia, serif;\">The Role:</span></span></b><span style=\"font-size:13.5pt;\"><span style=\"font-family:Georgia, serif;\">&#160; We seek a talented and experienced <span style=\"font-size:18px;\"><strong>Lifestyle Concierge &#8211; Guest Experience &amp; Cruise Sales</strong></span>.</span></span></span></span></span><br><br><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:18px;\"><span style=\"line-height:107%;\"><b><span style=\"line-height:107%;\">Description Brief: </span></b><span style=\"line-height:107%;\">The Lifestyle Concierge</span></span><span style=\"line-height:normal;\">&#8211; Guest Experience &amp; Cruise Sales</span><span style=\"line-height:107%;\"><span style=\"line-height:107%;\"> is responsible for increasing company revenue through future cruise and boutique sales. &#160;Promote the Emerald/Scenic Cruises loyalty program, host entertainment and ensure guest satisfaction.<br>Collaborate with onboard departments and generates the guest's Daily Program, ensuring it is finalised and quality-checked in advance for seamless delivery.<br>Act as concierge for guests and assist with additional ship duties where required such as assisting with shore excursion dispatch.</span></span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:13.5pt;\"><span style=\"font-family:Georgia, serif;\">Minimum Requirements:</span></span></b></span></span></span></p><ul><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:13.5pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Georgia, serif;\">Previous experience with luxury or ultra-luxury cruise ships.</span></span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:13.5pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Georgia, serif;\">Previous cruise sales experience.</span></span></span></span></span></span></li><li style=\"margin-left:8px;\"><font face=\"Georgia, serif\"><span style=\"font-size:18px;\">Have worked in a similar role on board a cruise ship before.</span></font></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:13.5pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Georgia, serif;\">High standard of entertainment knowledge and skill.</span></span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:13.5pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Georgia, serif;\">STCW 4 Basic Training.</span></span></span></span></span></span></li></ul><p><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:13.5pt;\"><span style=\"font-family:Georgia, serif;\">If you have a talent for creating joy and offering genuine, heartfelt service, we encourage you to apply today.</span></span></span></span></span><br>&#160;</p>",
    "description_text": "Scenic Cruises:   Combining innovative design and state-of-the-art technology, Scenic Eclipse sets the benchmark in 6-star ocean cruising. It’s more than an ultra-luxury voyage: it’s an immersive, all-inclusive exploration and a once-in-a-lifetime experience.\n Emerald Cruises:   Set sail on the voyage of a lifetime. Whether you’re searching for a tropical haven, looking for sunny shores, wanting to explore new cultures, or longing to relax on board, you’ll discover a world of adventure when sailing with Emerald Cruises.\n Our People:   At Scenic and Emerald Cruises, our employees are the heart and soul of our operations. They are passionate, dedicated, and committed to delivering exceptional experiences to our guests. We believe in fostering a supportive and inclusive work environment where every team member can thrive and grow. Join us and be part of a dynamic team that values innovation, excellence, and the joy of exploration. Together, we create unforgettable journeys and memories that last a lifetime for both our guests and employees. “Amazing people, creating wonder.”\n The Role:   We seek a talented and experienced Lifestyle Concierge – Guest Experience & Cruise Sales .\n Description Brief: The Lifestyle Concierge – Guest Experience & Cruise Sales is responsible for increasing company revenue through future cruise and boutique sales.  Promote the Emerald/Scenic Cruises loyalty program, host entertainment and ensure guest satisfaction.\nCollaborate with onboard departments and generates the guest's Daily Program, ensuring it is finalised and quality-checked in advance for seamless delivery.\nAct as concierge for guests and assist with additional ship duties where required such as assisting with shore excursion dispatch.\n Minimum Requirements:\n Previous experience with luxury or ultra-luxury cruise ships.\n Previous cruise sales experience.\n Have worked in a similar role on board a cruise ship before.\n High standard of entertainment knowledge and skill.\n STCW 4 Basic Training.\n If you have a talent for creating joy and offering genuine, heartfelt service, we encourage you to apply today.",
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