Guest services representative

{
  "content_hash": "ff847c9b8678a56915342b3f4518a4dabbb8f8c53037b5bc719707bbb1a16d47",
  "source_hash": "a90d72d758def804e4d0285b214295f5e12049deb6f22a7f16c128268ca54961",
  "last_changed_at": "2026-05-30T06:11:23.703Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Tlell, British Columbia, V0T 1Y0, Canada",
    "city": "Tlell",
    "region": null,
    "country": "Canada",
    "is_remote": false,
    "confidence": 0.95
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T10:19:44.029Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Tlell, British Columbia, V0T 1Y0, Canada",
      "city": "Tlell",
      "region": null,
      "country": "Canada",
      "is_remote": false,
      "confidence": 0.95
    },
    "countries": [
      "Canada"
    ]
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": null,
  "salary_currency": null
}

{}

{
  "list_job": {
    "id": "86",
    "isRemote": null,
    "location": {
      "city": "Tlell",
      "state": "British Columbia"
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "18669",
    "locationType": "0",
    "jobOpeningName": "Guest services representative",
    "departmentLabel": "Guest Services",
    "employmentStatusLabel": "Full-Time Seasonal"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Tlell",
      "state": "British Columbia",
      "postalCode": "V0T 1Y0",
      "addressCountry": "Canada"
    },
    "datePosted": "2026-02-09",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
    },
    "description": "<p>POSITION SUMMARY:</p>\n<p><span style=\"font-size: 13px\"><span>The Guest Experience Coordinator will report directly to the Haida House management and serve as a key player in crafting memorable experiences for all guests. This position requires outstanding interpersonal skills to connect with a wide array of visitors and ensure that each person feels genuinely appreciated and well-attended to throughout their stay. </span></span><span style=\"font-size: 13px\"> </span></p>\n<p><br></p>\n<p><span style=\"font-size: 13px\"><span>The ideal candidate will </span><span>possess</span><span> exceptional customer service skills, a keen eye for detail, and the ability to respond promptly and effectively to various guest requests. By </span><span>anticipating</span><span> needs and going the extra mile, the Guest Experience Coordinator will help create an atmosphere of warmth and hospitality, turning every interaction into a positive memory for our guests.</span></span><span style=\"font-size: 13px\"> </span></p>\n<p><br></p>\n<p>DUTIES AND RESPONSIBILITIES:</p>\n<ul>\n<li><span style=\"font-size: 13px\"><span>Develop and </span><span>maintain</span><span> a comprehensive understanding of the guest experience and their needs</span><span>.</span></span><span style=\"font-size: 13px\"> </span></li>\n</ul>\n<ul>\n<li><span style=\"color: windowtext; font-size: 13px\"><span>Respond to guest inquiries in a professional manner</span><span>.</span></span><span style=\"color: windowtext; font-size: 13px\"> </span></li>\n</ul>\n<ul>\n<li><span style=\"font-size: 13px\"><span>Monitor guest feedback and use it to </span><span>identify</span><span> areas of improvement and opportunities to enhance the guest experience</span><span>.</span></span><span style=\"font-size: 13px\"> </span></li>\n</ul>\n<ul>\n<li><span style=\"font-size: 13px\"><span>Collaborate with marketing and sales teams to promote the guest experience and share success stories</span><span>.</span></span><span style=\"font-size: 13px\"> </span></li>\n</ul>\n<ul>\n<li><span style=\"font-size: 13px\"><span>Assist</span> <span>with the smooth running of front office operations, including check-in</span></span><span style=\"color: windowtext; font-size: 13px\"><span>s</span></span> <span style=\"font-size: 13px\"><span>and check-outs</span><span>.</span></span><span style=\"font-size: 13px\"> </span></li>\n</ul>\n<ul>\n<li><span style=\"font-size: 13px\"><span>Create and implement guest experience strategies and initiatives to improve guest satisfaction and loyalty</span><span>.</span></span><span style=\"font-size: 13px\"> </span></li>\n</ul>\n<ul>\n<li><span style=\"font-size: 13px\"><span>Assist</span><span> with </span><span>special events</span><span> and meetings being held on the property</span><span>.</span></span><span style=\"font-size: 13px\"> </span></li>\n</ul>\n<ul>\n<li><span style=\"font-size: 13px\"><span>Address guest inquiries, requests and concerns promptly and professionally</span><span>.</span></span><span style=\"font-size: 13px\"> </span></li>\n</ul>\n<ul>\n<li><span style=\"font-size: 13px\"><span>Provide information about property facilities and local sites to </span><span>explore</span><span>.</span></span><span style=\"font-size: 13px\"> </span></li>\n</ul>\n<ul>\n<li><span style=\"font-size: 13px\"><span>Ensur</span><span>e</span><span> work area</span><span>s</span><span> and </span><span>the </span><span>property are kept clean and safe</span><span>.</span></span><span style=\"font-size: 13px\"> </span></li>\n</ul>\n<ul>\n<li><span style=\"font-size: 13px\"><span>Other related duties as </span><span>required</span><span>.</span></span><span style=\"font-size: 13px\"> </span></li>\n</ul>\n<p><br></p>\n<p>KNOWLEDGE, SKILLS AND ABILITIES:</p>\n<ul>\n<li><span style=\"font-size: 13px\"><span>Excellent communication skills to interact with guests and team members</span><span>.</span></span><span style=\"font-size: 13px\"> </span></li>\n</ul>\n<ul>\n<li><span style=\"font-size: 13px\"><span>Ability to work independently as well as a part of a team</span><span>.</span></span><span style=\"font-size: 13px\"> </span></li>\n</ul>\n<ul>\n<li><span style=\"font-size: 13px\"><span>Committed to upholding the company’s core values in all interactions</span><span>.</span></span><span style=\"font-size: 13px\"> </span></li>\n</ul>\n<ul>\n<li><span style=\"font-size: 13px\"><span>Proficiency</span><span> in computer systems and software used for reservation management and guest communications, such as cloudbeds , lightspeed and taking payments through.</span></span></li>\n</ul>\n<ul>\n<li><span style=\"font-size: 13px\"><span>Attention to detail to </span><span>maintain</span><span> a high standard of cleanliness and organization</span><span>.</span></span><span style=\"font-size: 13px\"> </span></li>\n</ul>\n<ul>\n<li><span style=\"font-size: 13px\"><span>Exceptional interpersonal, communication and conflict-resolution skills</span><span>.</span></span><span style=\"font-size: 13px\"> </span></li>\n</ul>\n<ul>\n<li><span style=\"font-size: 13px\"><span>Strong organizational, time management and multi</span><span>-</span><span>tasking abilities</span><span>.</span></span><span style=\"font-size: 13px\"> </span></li>\n</ul>\n<ul>\n<li><span style=\"font-size: 13px\"><span>Proven experience in a customer service role, preferably in a hotel or similar setting</span><span>.</span></span><span style=\"font-size: 13px\"> </span></li>\n</ul>\n<p><br></p>\n<p>TRAINING, EDUCATION AND EXPERIENCE:</p>\n<ul>\n<li><span style=\"font-size: 13px\"><span>An equivalent</span><span> combination of education and experience will be considered an asset</span><span>.</span></span><span style=\"font-size: 13px\"> </span></li>\n</ul>\n<ul>\n<li><span style=\"font-size: 13px\"><span>A combination of post-secondary schooling and or experience in tourism or </span><span>b</span><span>usiness management</span><span>.</span></span><span style=\"font-size: 13px\"> </span></li>\n</ul>",
    "compensation": "$23 - $26 per hour",
    "departmentId": "18669",
    "locationType": "0",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Guest services representative",
    "departmentLabel": "Guest Services",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Experienced",
    "jobOpeningShareUrl": "https://haico.bamboohr.com/careers/86",
    "employmentStatusLabel": "Full-Time Seasonal"
  }
}